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Business ProfileforProtect My Car
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning customer service issues; specifically, customers filing complaints are alleging long phone hold times, inability to submit claims online and lack of communication from the business. On March 28, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
The business has responded indicating that due to recent internal company changes, the business is currently moving to the use of automated systems to handle their high volume of calls. They are working on improving the IVR (interactive voice response) system, online Claims portal and online Customer portal. The business is automating a number of processes that were traditionally handled by live agents and the changes are not without error and confusion for their customers. PMC indicated that its complaint volume is very small compared to its volume of customers.
At-a-glance
Products & Services
Business Details
- Location of This Business
- Saint Petersburg, FL 33716-1344
- BBB File Opened:
- 6/5/2009
- Years in Business:
- 19
- Business Started:
- 7/1/2005
- Business Incorporated:
- 7/1/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of TC3919 for this business, issued by Florida Department of Agriculture & Consumer Services
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
BBB records show a license number of L095451 for this business, issued by Department of Financial ServicesThese agencies may include:
Department of Financial Services
200 E Gaines St
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- Advanced Marketing & Processing, Inc.
- Vehicle Services
- Auto Service Plan
Customer Complaints
562 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
468 Customer Reviews
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Most Recent Customer Review
Marc C
08/06/2024
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