Customer ReviewsforProtect My Car

I can never get a hold of them for YEARS now! Can we all do a lawsuit against this company?? Please email me to ******************. We need to do a class action lawsuit and get our $$ back

I have been customer for about 3 yrs. I can never get a hold of them. Rude customer service. Recently my mechanic spent 60 mins on hold no answer. I called them and after 30 mins was connected to representative who refused to start repair claim since I dialed the phone and mot the mechanic. The PMC representative advised me that I should find a new mechanic since they asked me to call. The PMC representative said there is zero hold time and the mechanic should call back right away. As if the mechanic has nothing else to do but sit on hold while his actual work doesn’t get done.

Been with Protect my Car for over 4 years, and recently was denied thier obligated routine maintenance service of a free oil changes to include services that are covered by the warranty company. They gave the maintained company a hard time and I was refused by the reputable dealership maintenance. I've been paying multiple payments and told that PMC has terminated 75ppl. Do not recomend thier service, Even if they recover.

They don't even deserve a 1 . Id give them -000. Can't get them to answer phone n when they do after holding 25 minutes they hang up. Guy they sent to my residence to jump car didn't have any clue or interest in doing it. Told my husband when I was out of earshot you must get it towed. He was telling dude ok. Cost is 100.00 n then when dealership tried contacting protect my car they got hung up too. But was told by customer service guy that we had to supply them with service records so we went to library and got charged 49.99 to get this information n our vehicle is still sitting at garage waiting for them to tell them what is covered 4 days now boy you can bet im going after these crooks. Been paying them for 4 yrs n this is first time asking for anything and receiving zilch. No good I suggest run like hell from protect my car.

What a horrible place to do business with and downloading their cancellation form is useless because the link they sent you does not work.I am on limited income. I cannot afford this place and when I try to call and cancel it, they became rude and gave so many excuses.If you want to do business with this, please dont youre wasting your time and youre wasting your money and they will scam you.

**Avoid Protect My Car A Nightmare Experience**Protect My Car is the worst warranty company I've ever dealt with. Starting a claim was a nightmare. We could never get in touch with anyone, and once we did, we were told management would get back to us but they never did. We spent hours at a time on hold. One representative even told us she was canceling our services and closing our claim because I was frustrated with them. We've decided to drop their service and go with another company. My advice to anyone considering Protect My Car is RUN.

worthless! too much time holding on the line for customer **********************, non- payment of claims, no one answers emails, and if you claim is to high, the will not honor services.Mr. ****** no last name given, was not very polite or helpful. he gave me a whole quiz on the services for my car as if though he was making the monthly payments. and **************** was also not very helpful as a claims advisor. no return phone calls nor, answered email. PMC was definely a rip off SCAMMM!

Protect My Car I feel like its a scam because they never fix my car. Only thing they gave me was a free oil change but everything that need to be done to my vehicle didnt cover it so it was not worth even having and they just said four years was my limit So they are not good for business they are a waste of time

THIS COMPANY IS NOT WORTH 1 STAR!!!They do NOT follow through with anything!They will take your money and your car is in the shop for weeks, with YOU having to pay for it anyway. Nothing but a SCAM!!!!!You or the shop try calling and your on the phone trying to get through for a long time, and dont press the button when it says theyll call you back and you wont lose your place in line, they dont call back!!!

The only reason I rated them a 1.out of 5 is that there is no 0. I have a 2015 Infiniti Q50 that had under 100k miles on it at the time my claim, I took good car of my car, had it serviced regularly with oil changes, routine repairs such as brakes and fluid changes. At 88k I had the car serviced at the Infiniti Dealership, complete tune-up, oil change replaced heater hoses that was hard to get to and the fact they were 8 years old. I had the transmission service a year ago at 75k miles. With that said, in July of 2023 my transmission would not shift into gears higher than 3rd gear, 1st thing I did was check my policy to see if the transmission was covered for repair, it was. 2nd I called PMC to get instructions, they inform me to take the car to a ASE Certified Repair Shop, so I had it taken to the local Infiniti Dealership. The dealership diagnosed it to be a series of shift solenoids that had gone bad and need to be replaced. The Dealership reported this to PMC. PMC denied the claim due to a clause in the contact that stated that no claim that was filed on a component that had a Manufacturer Recall or Manufacturer Service Bulletin, which Infiniti had issued a Service Bulletin to Service Techs concerning faulty shift solenoids or sensors, that bulletin stated that the vehicle had bad shift solenoids or sensors, instead of replacing individual solenoids ond sensors, that Technician should replace complete valve body that included all solenoids and sensors. I talk to a representative from PMC to explain the way the dealership explain it to me, that unlike a Manufacturer Recall, which is sent out to car owners, Service Bulletin are only sent to the Dealership Service Technicians, but PMC refused to honor the claim due to the clause in the contract.. So PMC can deny a claim on any vehicle that has a part that is covered under the policy that has a Service Bulletin on it.