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Business Profile

Direct Mail Advertising

Valpak Direct Marketing Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** for a service I never asked for or even knew about this charge. I want my money back as I did not ask for any of this advertising materials.

    Business Response

    Date: 03/13/2025

    *****, we apologize that you have been charged for a service that you did not request. Would you be able to share with us who the $22.80 charge came from?
    If the charge is coming from a company who has advertised within or on one of our products you would need to connect with that company itself regarding the charge.
    Please feel free to email into ************************************************* with any additional questions. Thank you.

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a coupon through value pack ************ was a complete scam Had an industrial shampooer for a residence home . Blew all my fuses, Through out hazardous waste on the side of my yard most importantly they overcharged me. Their price was incorrect. Never told me 3% credit card was supposed to pay 350 ended up paying ****** Ive tried to reach out to value pack directly, cannot get a hold of anybody, but they need to be aware of their coupons and verify that they The companies they are sending ads out for are actually legit and the ads are not false advertising. On top of coming into my house being rude disrespectful.And I had a handwritten receipt without a Address and nor can I get a hold of their website is down

    Business Response

    Date: 10/22/2024

    Hello ****, we are sorry to hear about your experience with an industrial shampooing company that utilized our marketing advertising services. Valpak Direct Marketing Systems, LLC is a direct mail advertising company that provides advertising services to local and national companies upon their request and we are not responsible for any customer support functions for this advertiser. If you were able to provide me with the advertisers name and location my goal would be to provide you with that advertisers phone number in hopes that this will assist you. Thank you.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has continued using my personal information for unauthorized and unsolicited marketing purposes despite requests dating back to 01Nov2023. Contact has been made dozens of times requesting that they immediately halt all use of my personal information for marketing purposes via ***** The business has continued harassing me by continuing to use my information for these purposes including attempting to construe the origin of their marketing material by hiding it behind other businesses names (**************).The business has used their legal council in an attempt to intimidate and strongarm me into allowing them to continue the use of my personal information (for financial gain) for the purposes listed above.I am not and have never been a consenting consumer or client of Valpak and feel that I have allowed sufficient time for this request to be processed. Despite these requests, two additional mailers were received (05Jul2024 and 24Jul2024) at one of the addresses provided to Valpak in the initial cease and desist notice furnished to ****** and **************** firm as well as the head of marketing (**************) in April.

    Business Response

    Date: 08/01/2024

    This issue has been resolved as of 7/31/24 per a phone call between ***************************** and *****************.

    Thank you, should you need anything else please reach out to *************************************************. 

  • Initial Complaint

    Date:07/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive weekly unsolicited flyers from Valpak in my physical mailbox that I did not sign up for. Please stop contacting me.

    Business Response

    Date: 07/29/2024

    Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. We do have an address removal page: ***************************************************** that you can utilize. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No matter what you do this company will never stop sending you their garbage I have been trying for over 5 years now I have documented 35 phone calls where they say my address has been removed and I have filled out the online form ************************************* my mail. Your copied and pasted response will not satisfy me the only thing that will satisfy me is if you stop sending me your garbage

    Business Response

    Date: 06/17/2024

    Hi *******. I apologize for the difficulties you've had in removing your address from our mailing list. I contacted our list data team to share your complaint and have them confirm that your address will be permanently removed from our database. Please note that it can take up to several weeks for the mailings to stop as our advertising programs are prepared weeks in advance. Please contact ************************************************* for any additional questions or concerns.

    Customer Answer

    Date: 06/17/2024

     
    Complaint: 21840117

    I am rejecting this response because:
    I've heard this before time and time again so I do not trust your copy and pasted response.  I will make sure to come back and let you know when the next one arrives.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive unsubscribed from Valpak direct mailings in the past and now Ive started getting them all over again. When I try to unsubscribe AGAIN online, the website wont let me fill in a state thus holding me hostage. This is illegal on so many levels.

    Business Response

    Date: 04/16/2024

    Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. Here you will find the link to have your address removed: ***************************************************** . Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.

    Customer Answer

    Date: 04/18/2024


    Complaint: ********

    I am rejecting this response because:

    My big issue here is that I already unsubscribed from these mailings about a year ago and you have started spamming me again. The unsubscribe request is supposed to be valid for three years, which is c*** to begin with, but if that is the case, why am I getting spammed again less than one year later? 

    Sincerely,

    *******************************

    Business Response

    Date: 04/30/2024

    Hello *****,

    It looks like you summitted your request for removal on our address removal page: *****************************************************. Thank you for utilizing that page, we show that you entered your address (******************************************************) in for removal on 4/18. Please note that due to print lead times, you may receive 2-3 more envelopes as our advertising programs are prepared weeks in advance. Thank you for your patience.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint because I have repeatedly asked to be removed from Valpak's mailing list. This often works for a time and then my address gets re-added. I should not have to make the request over and over again.I keep logs of my removal requests for all companies and contacted Valpak on these dates:3/21/04 4/16/19 7/30/19 9/3/21 I am now receiving regular mailings yet again. It seems possible that Valpak is respecting the request only for 2 years now, but I am not sure.REMOVE ME PERMANENTLY FROM THE MAILING LIST.

    Business Response

    Date: 02/12/2024

    Hi ****. I apologize for the difficulties you've had in removing your address from our mailing list. I contacted our list data team to share your complaint and have them confirm that your address will be permanently removed from our database. It was removed as of this morning. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.

    Customer Answer

    Date: 02/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked Valpak, using the online form at its website, to stop sending me mail, yet they continue to send me their unsolicited and unwanted mail. I asked them to stop sending me mail on 10/23/23, over 5 weeks ago, yet they just sent me more mail just a few days ago.

    Business Response

    Date: 12/04/2023

    Hi *******. I apologize for the difficulties you've had in removing your address from our mailing list. Unfortunately due to print lead times, you may receive 2-3 more envelopes after you submit your request for address removal. It can take up to several weeks for mailings to stop as our advertising programs are prepared weeks in advance. Please contact ************************************************* for any additional questions or concerns. Thank you.

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have documented over 20 phone calls asking to be removed from their mailing list over the last 5 years I still receive this junk mail on a regular basis. I have been reassured over and over again by this company that they will not send me any more junk but here we are again. Your copy and paste response will not satisfy me I will only be satisfied when you stop sending this garbage to my house.

    Business Response

    Date: 12/04/2023

    Hello *******. I apologize for the difficulties you've had in removing your address from our mailing list. We have an unsubscribe request page: ***************************************************** that you can have your address removed, but please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns. Thank you.

    Customer Answer

    Date: 12/04/2023

     
    Complaint: 20886871

    I am rejecting this response because: I have been trying to get your company to stop sending me mail for over 12  years now. I have tried all the options you provide multiple times with no luck. 

    Business Response

    Date: 12/07/2023

    Hi *******. For your address to be removed from our mailing list you will need to fill out the form here: ***************************************************** . Please note it can take up to several weeks for the mailings to stop as our advertising programs are prepared weeks in advanced. I apologize for that inconvenience. Please contact ************************************************* for any additional questions or concerns. Thank you.

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company buys and sells our data so they can kill as many trees as possible by spamming our mailboxes and clogging up our mail system. It must be stopped. Unsubscribing never works because they can always put current resident on the label and say its not addressed to you. It must be stopped! We as a society must put an end to companies that do such great harm to our environment!

    Business Response

    Date: 08/09/2023

    Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. You have a couple of options to have your address removed. You can follow this link: ***************************************************** and enter in your address for removal, or you and provide your address to ************************************************* and I will have it removed through our *************** Team. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.

Valpak Direct Marketing Systems, Inc. is NOT a BBB Accredited Business.

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