ComplaintsforValpak Direct Marketing Systems, Inc.

Direct Mail Advertising

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Initial Complaint
07/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business has continued using my personal information for unauthorized and unsolicited marketing purposes despite requests dating back to 01Nov2023. Contact has been made dozens of times requesting that they immediately halt all use of my personal information for marketing purposes via ***** The business has continued harassing me by continuing to use my information for these purposes including attempting to construe the origin of their marketing material by hiding it behind other businesses names (**************).The business has used their legal council in an attempt to intimidate and strongarm me into allowing them to continue the use of my personal information (for financial gain) for the purposes listed above.I am not and have never been a consenting consumer or client of Valpak and feel that I have allowed sufficient time for this request to be processed. Despite these requests, two additional mailers were received (05Jul2024 and 24Jul2024) at one of the addresses provided to Valpak in the initial cease and desist notice furnished to ****** and **************** firm as well as the head of marketing (**************) in April.
Business response
08/01/2024
This issue has been resolved as of 7/31/24 per a phone call between ***************************** and *****************.
Thank you, should you need anything else please reach out to *************************************************.
Initial Complaint
07/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I receive weekly unsolicited flyers from Valpak in my physical mailbox that I did not sign up for. Please stop contacting me.
Business response
07/29/2024
Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. We do have an address removal page: ***************************************************** that you can utilize. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Initial Complaint
06/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
No matter what you do this company will never stop sending you their garbage I have been trying for over 5 years now I have documented 35 phone calls where they say my address has been removed and I have filled out the online form ************************************* my mail. Your copied and pasted response will not satisfy me the only thing that will satisfy me is if you stop sending me your garbage
Business response
06/17/2024
Hi *******. I apologize for the difficulties you've had in removing your address from our mailing list. I contacted our list data team to share your complaint and have them confirm that your address will be permanently removed from our database. Please note that it can take up to several weeks for the mailings to stop as our advertising programs are prepared weeks in advance. Please contact ************************************************* for any additional questions or concerns.
Customer response
06/17/2024

Complaint: 21840117

I am rejecting this response because:
I've heard this before time and time again so I do not trust your copy and pasted response. I will make sure to come back and let you know when the next one arrives.
Sincerely,

***************************
Initial Complaint
04/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive unsubscribed from Valpak direct mailings in the past and now Ive started getting them all over again. When I try to unsubscribe AGAIN online, the website wont let me fill in a state thus holding me hostage. This is illegal on so many levels.
Business response
04/16/2024
Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. Here you will find the link to have your address removed: ***************************************************** . Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Customer response
04/18/2024

Complaint: ********

I am rejecting this response because:
My big issue here is that I already unsubscribed from these mailings about a year ago and you have started spamming me again. The unsubscribe request is supposed to be valid for three years, which is c*** to begin with, but if that is the case, why am I getting spammed again less than one year later?
Sincerely,

*******************************
Business response
04/30/2024
Hello *****,
It looks like you summitted your request for removal on our address removal page: *****************************************************. Thank you for utilizing that page, we show that you entered your address (******************************************************) in for removal on 4/18. Please note that due to print lead times, you may receive 2-3 more envelopes as our advertising programs are prepared weeks in advance. Thank you for your patience.
Initial Complaint
02/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am filing a complaint because I have repeatedly asked to be removed from Valpak's mailing list. This often works for a time and then my address gets re-added. I should not have to make the request over and over again.I keep logs of my removal requests for all companies and contacted Valpak on these dates:3/21/04 4/16/19 7/30/19 9/3/21 I am now receiving regular mailings yet again. It seems possible that Valpak is respecting the request only for 2 years now, but I am not sure.REMOVE ME PERMANENTLY FROM THE MAILING LIST.
Business response
02/12/2024
Hi ****. I apologize for the difficulties you've had in removing your address from our mailing list. I contacted our list data team to share your complaint and have them confirm that your address will be permanently removed from our database. It was removed as of this morning. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Customer response
02/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
12/04/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have asked Valpak, using the online form at its website, to stop sending me mail, yet they continue to send me their unsolicited and unwanted mail. I asked them to stop sending me mail on 10/23/23, over 5 weeks ago, yet they just sent me more mail just a few days ago.
Business response
12/04/2023
Hi *******. I apologize for the difficulties you've had in removing your address from our mailing list. Unfortunately due to print lead times, you may receive 2-3 more envelopes after you submit your request for address removal. It can take up to several weeks for mailings to stop as our advertising programs are prepared weeks in advance. Please contact ************************************************* for any additional questions or concerns. Thank you.
Initial Complaint
11/20/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have documented over 20 phone calls asking to be removed from their mailing list over the last 5 years I still receive this junk mail on a regular basis. I have been reassured over and over again by this company that they will not send me any more junk but here we are again. Your copy and paste response will not satisfy me I will only be satisfied when you stop sending this garbage to my house.
Business response
12/04/2023
Hello *******. I apologize for the difficulties you've had in removing your address from our mailing list. We have an unsubscribe request page: ***************************************************** that you can have your address removed, but please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns. Thank you.
Customer response
12/04/2023

Complaint: 20886871

I am rejecting this response because: I have been trying to get your company to stop sending me mail for over 12 years now. I have tried all the options you provide multiple times with no luck.
Business response
12/07/2023
Hi *******. For your address to be removed from our mailing list you will need to fill out the form here: ***************************************************** . Please note it can take up to several weeks for the mailings to stop as our advertising programs are prepared weeks in advanced. I apologize for that inconvenience. Please contact ************************************************* for any additional questions or concerns. Thank you.
Initial Complaint
08/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company buys and sells our data so they can kill as many trees as possible by spamming our mailboxes and clogging up our mail system. It must be stopped. Unsubscribing never works because they can always put current resident on the label and say its not addressed to you. It must be stopped! We as a society must put an end to companies that do such great harm to our environment!
Business response
08/09/2023
Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. You have a couple of options to have your address removed. You can follow this link: ***************************************************** and enter in your address for removal, or you and provide your address to ************************************************* and I will have it removed through our *************** Team. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Initial Complaint
06/05/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I removed my address frpm valpaks mailing list and now im reveivng mail agaon, I thought once you opted was permanant, I dont want to receive mail from valpak anymore I want to be permanantly
Business response
06/06/2023
Hi *****. I apologize for the difficulties you've had in removing your address from our mailing list. You are able to fill out an unsubscribe list by following this link: ***************************************************** . Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Customer response
06/06/2023

Complaint: 20137126

I am rejecting this response because: Ive submitted the remove me form 3 times and Iam still getting the mails from valpak.

Sincerely,

************
Business response
06/07/2023
Hi *****. I contacted our list data team to share your complaint and have them confirm that your address will be permanently removed from our database. It was removed this morning. Please note that due to print lead times, you may receive 2-3 more envelopes. Please contact ************************************************* for any additional questions or concerns.
Initial Complaint
06/02/2023
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
***************************** of ********* ******************************************* ************) enthusiastically sold her services to my team while attending our clinic as a patient. We have received no new accounts, no calls, ZERO leads. She promised that the mailing would go out in several upper and high income zip codes including our own and our home receives valpak and should be in the target financial range. We received no mailer, none of our neighbors received our mailer and none of the employees that live in the zip codes have received mailers. I believe that this business is fraudulent and may or may not have even sent the mailers.
Business response
06/06/2023
Our Sales Representative worked with the *** Services Director and Founder of the company and have had correspondence with them regarding their purchase.
Customer response
06/06/2023

Complaint: 20134173

I am rejecting this response because: *********** has not satisfactorily resolved this complaint and the Founder and laser vision coordinator have forwarded theircorrespondence with Valpak and asked me to assist in resolution. ***************************** verbally promised to provide proof of mailing and her supervisor's contact info on June 2, 2023. No information has been provided. Additional reminder to ************** was sent June 5, 2023 with no response. **************' response to all complaints has been "I don't own the company!"

Sincerely,

*************************
Business response
06/28/2023
Valpak is currently working directly with the client to find resolution.
Customer response
06/28/2023

Complaint: 20134173

I am rejecting this response because: they have made no efforts for resolution. I have proposed 2 separate solutions and the company has not acted on either nor have they communicated a separate solution to me.

Sincerely,

*************************

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