We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Wright National Flood Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wright Flood Insurance Company of **************, ** has recently taken over my flood insurance policy from another ******* based carrier. I have tried repeatedly to contact Wright Flood and have repeatedly been place on hold with no customer service representative ever coming on the line. I need a direct headquarters contact number, preferably for the office of the president, of Wright Flood.

    Business Response

    Date: 04/24/2023

    Thank you for your recent inquiry.  ************************ phone number is **************.  They may assist you with locating a Wright National Flood Insurance Company Agent in your area.  We do show that ********** ******************* sent you an Agent of Record Change Form on 04/20/2023, via email.  Your policy is scheduled to Renew on May 26, 2023, if you choose to do so by submitting payment.  It is recommended that you finalize your decision on your agent prior to your renewal anniversary date.    

    Thank you for your patience with this matter

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home suffered flood damage caused by Hurricane *** on September 29, 2022. We immediately advised Wright Flood insurance. They had a field adjuster survey the property on Wednesday October 5, 2022.The adjuster emailed us estimate and proof of loss on December 8, 2022. for signature. We signed it and emailed back on December 9, 2022.The claim is still pending to be processed by Wright.We have no idea where we are in the process or when we will receive our payout.We have exhausted our savings attempting to get our life back in order and are unable to continue repairs.

    Business Response

    Date: 01/24/2023

    Hello,  our records show that the policyholders flood loss claim was paid today.  Claim checks for building and contents damages will be sent out today.

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sirs:I have been trying to get in touch with my Flood Insurance company: Wright Flood. They had *************** come out to inspect our home at *********************************************************. Colonial Claims told me they sent the report on 11-11-2022 to Wright Flood. We have not heard from or been able to contact Wright Flood via phone. It just keeps us on hold. My policy number: 09115047741612.Thank you,************************ ************

    Business Response

    Date: 01/23/2023

    Hello -  the policyholder's flood claim was 1/20/2023 in the amount of $16,376.84.   the claim checks are mailed to the insured's property address.

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrightflood is our flood insurer and has been for many years. God forbid you are late in paying. Now 3 1/2 months after hurricane Ian, NOTHING. Can't get thru to them. We got all the way to proof of loss, which they sent to us. It was an acceptable amount. Then NOTHING, for the last month we have tried numerous times to get thru by phone. On hold for hours. Used the call back method they provide. Still no luck. The whole system is designed to stall and delay! We just want what we paid for for all these years...

    Business Response

    Date: 01/23/2023

    Hello - the policyholder's claim has been paid  today, 1/23/2023  and  should receive three claim checks for building and contents damage by the end of the week.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 28, 2022, our house was flooded due to Hurricane ***. The following day upon returning to my house, I filed a claim with my flood insurance company. By that Sunday, the adjuster assigned to my house was there to assess the damage. The adjuster assisted us in receiving an advance of $20,000 to get started on mitigating the house. On November 15th, the adjuster submitted his estimate to me and the insurance company and explained that I should see a payment in the mail within 10 days. Unfortunately for us, that has not happened. I have called the insurance company numerous times over the past 8 weeks (2-3 times a week) but no one ever answers the phone, I am prompted to leave a call back number for a representative to call me back. That call back has only happened once in the past 8 weeks. Last Friday, someone finally called me back about the claim. The representative explained that I should have seen the payment on the claim weeks ago, even stated that he would be expediting the claim for payment. I feel like this was a lie. No check has been issued and once again tomorrow there will be no check in the mail. The company has a text line set up to check the status of the payment. When texting the line, no payment has been issued. Without payment we are unable to finish the house enough to make it livable. We have exhausted our entire savings, maxed out every credit card we own, and put in 100's of hours of our own labor to get the house to the point it is at now, close to livable but not there yet. How long is the insurance company legally allowed to sit on this claim without paying it?

    Business Response

    Date: 01/19/2023

    Hello - Our records show that the claim was paid on 1/17/2023 in the amount of $78,488.02.  the policyholder's claim check was mailed out on 1/18/2023.

    Customer Answer

    Date: 01/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** Sites

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, 2022 an adjuster from a hired company of Wright assessed our flood damage and later submitted offer for claim. Here it is January 11, 2023, claim is still under review. Contacted customer service; they tell us its still under review. Weve exhausted our money for flood repair damage. We need the settlement ASAP.

    Business Response

    Date: 01/16/2023

    Hello - the policyholder's claim with Wright National Flood Insurance has been paid for building in the amount of $80,516.81 and contents in the amount of $5900.00.  The payment checks will be mailed out to the insured on 1/17/2023.

    Customer Answer

    Date: 01/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our flood insurance claim on September 28, 2022 due to Hurricane *** has not been settled. The field adjuster completed and submitted his work on December 3, **** but have not heard back from our assigned claim examiner. I have made numerous inquiries by phone and email without any response. The current state of our home has created a very stressful situation and we would like to begin remediation as soon as possible to return to some semblance of normalcy. Each time I call the 800 number they keep pushing out the expected completion time frame.

    Business Response

    Date: 01/17/2023

    Hello - the policyholder's flood loss claim has been paid on 1/16/2023.  The building amount paid was $192,024.34 and the contents payment was $55,638.78.   Insured should receive their claim payments this week.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My home eas flooded on 9/28/2022. Wright Flood was set up as my Flood insurance by my Insurance Agent in ********** **. I did not choose them. It is now going on 4 months sonce my home was damaged by the Hurrican ***. Foold and Wind damage. Wright flood is horrible with communication , they do not return phone calls or emails , in fact they will leave you on hold for 3 hours , I also had Colonial Adjusters , who was hired by ****** Flood to handle my claim as a 3rd party. They tries calling as well and gave up after 3 hours as well. When I try to log into their website it promps to an incorrect email for me , when I try to correct it , it will not let me. This company is the worst and does not care about its clients. Just read all of the complaints , one star says it all.I still have not received my check to begin repairs on my home , my neighbors home is rebuit and completed.All I ask for is my check , someone to reach out to me , I have been paitent and always paid my premiums. I am sure they will respond with the check was sent , well it has not been received and not one person has been in contact with me

    Business Response

    Date: 01/14/2023

    Hello - the policyholder's claim was paid on 1/10/2023 for building damages in the amount of $63,585.68.  Check was mailed out 1/11/2022.  

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My home is insured through Wright National Flood Insurance. Our home was flooded in Hurricane **** ****** hours of hurricane landfall we filed a claim. The recoverable damages (as determined by Wright Flood's appointed field adjuster) are well in excess of policy limits. The claim has now been pending for 3 months. I spoke with the "desk adjuster" on November 7, 2022. She advised that the claim had been approved and that payments (for building and contents) would be issued within 20 -25 business days. I called again on December 26th. On the three occasions i actually spoke with a person, I was on hold for an hour and 28 minutes, an hour and 42 minutes and an hour and 31 minutes. When I spoke with customer service on December 26, the agent apologized for the delay...put me on hold to "talk with her supervisor", then told me the checks would be expedited and mailed out by the end of the week. Today (January 4) I called customer service again. After an hour and 31 minutes, I spoke with a representative who informed me that the file was sent back to the field adjuster because they needed some additional photos of the damaged tile floors. I told her I could send her photos of the damaged tiles, photos of the contractors removing the tiles, and photos of the floors in their current state (without tiles). She told me that had to be handled by the field adjuster ( who lives in **************). She also told me that no checks were in the mail or "in process". Again, any concern about the $19,000 assessed for replacing the tile floors is academic, in as much as the balance of the claim still exceeds policy limits. At this point, I have already spent in excess of $100,000 of my own money making repairs while waiting for Wright Flood to do what they said they were going to do, 2 months ago - pay the claim. Desired result: Do what you said you were going to do on November 7, 2022 - pay the claim; do what you assured me you were doing on December 26 - pay the claim.

    Business Response

    Date: 01/11/2023

    The policyholder's flood claim was paid on 1/9/2023 for their building and contents damages.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact them for a status update on our flood claims. We have not been paid for Hurricane *** and ******. Claims numbers are ********* and *******.

    Business Response

    Date: 01/05/2023

    The policyholder's claim for Hurricane *** and ****** have been paid as of 1/4/2023. Payment checks have been mailed out to the insured property.

Wright National Flood Insurance Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.