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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Investment Management

XQ Traders LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Xqtraders platform on January 27th 2022 and I was making a daily profit and even withdrew some funds. However the website is no longer accessible since October 3rd 2022 and I tried to contact support via telephone and no one answers and I left a voicemail and no one responded. However I contacted support via whatsapp chat and they said the website was moved to different server due to the issue on the original host. I was asked to pay a %20 percent caution fees of my balance to access the new dashboard, so I only paid $13 USD dollars and they said they will migrate the data to new server within 48 hours but now it is almost four weeks I did not hear from them.

  • Initial Complaint

    Date:07/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29 2022 I sent a bitcoin for 0.00369408 to this address: ********************************** And on July X XXXX I sent 0.2538 LTC to ******************************************* However I did not receive the payment on Xqtraders platform nor the confirmation email until now. The same thing happened a month ago, on May 31/2022 I sent a bitcoin for 0.00165445 BTC on this address: ********************************** and 0.0003127 BTC on this address: ********************************** and it took a day to receive it on the Xqtraders platform. A months ago when I buy and send bitcoin I always get fund deposit email and payment confirmation. On the transaction history I don't see the transaction date for May 31/2022 and June 30 2022. I don't know what is wrong and it is frustrating.

    Business Response

    Date: 08/01/2022

    Consumer Response /* (2000, 10, 2022/08/01) */ Hello, I was contacted by email weeks ago and the issue was resolved. Thanks, ********

  • Initial Complaint

    Date:04/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's suppose to be an investment business. I am trying to withdrawal a small amount and it keeps saying wait for previous withdrawal to not be pending. It's been months and I can't get ahold of anyone via email or phone

XQ Traders LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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