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Business Profile

Landscape Contractors

Second Nature Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/18/2024 we entered into an agree with ************************* owner of Second Nature Landscaping. The work was for a permitted partial paver driveway in the right of way. And a swale included on a site plan. This work needed to follow what described on the permit and site plan. We made this clear to ***************** because if they did not pass it would delay our final inspection for our certificate of occupancy with ***************. Neither one passed. After 2 days of back a forth with ***************** he agreed to come and fix the driveway. Today 05/21/2024 the driveway failed again. The inspector said he has never seen such shoddy work. It was so bad the inspector is going to open an investigation into ***************** and his company. To verify email ******************** I feel since ***************** was told this information and agreed and provided subpar work, we are entitled to a 50% refund so we can pay the people we had to hire to fix this subpar work.

    Business Response

    Date: 06/12/2024

    To whom it may concern, I am ***** with second nature. I have been in business for 30 years. I will do whatever it takes to make things right if you give me a chance.I am not perfect but you can not throw me off a job if I have not finished it I need a chance to finish and correct the problem which was about a day of work.If you try to get a inspection before I am done.It is going to fail and the other problem just needed some releveling I reach out to them several time was told not to come back. I am sorry this did not work out. I pride myself on trying to get it right. and doing whatever it takes to get it right 
    ***** with Second Nature 

    Customer Answer

    Date: 06/12/2024

     
    Complaint: 21742106

    I am rejecting this response because: I had to hire people to redo the failed work, which now has passed inspection. I ultimately paid $1100.00 for the work to be redone. I will take a settlement for this amount.

    Sincerely,

    *******************

Second Nature Landscaping is NOT a BBB Accredited Business.

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