Reviews

This profile includes reviews for Agelyss's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Agelyss

  2260 118th Ave N Saint Petersburg, FL 33716-1929

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  Agelyss

  120 Madeira Dr NE STE 220 Albuquerque, NM 87108-1538

Review Details

• Review fromJulie S

  Date: 03/22/2025

  1 star

  Julie S

  Date: 03/22/2025

  I have used this product for over month and see absolutely no change. I bought 2 bottles. :(

  Agelyss

  Date: 03/31/2025

  We understand your concerns. Results can vary, and 2 weeks may not be enough time to see significant changes. With our 365-day money-back guarantee, if you're not satisfied, please contact us for return instructions.

  Agelyss Team

• Review fromColleen T

  Date: 02/11/2025

  1 star

  Colleen T

  Date: 02/11/2025

  I received an unsealed container. I followed up twice, looking to return it. No reply from Agelyss. So much for their guarantees. On top of it, the jar is maybe half full. No integrity in this company.

  Agelyss

  Date: 03/23/2025

  We sincerely apologize for any inconvenience you experienced. After reviewing your case, we can confirm that your full refund was processed within one day of your initial inquiry.

  We regret any miscommunication that may have led to your dissatisfaction, and we appreciate the opportunity to improve. If there is anything further we can assist you with, please do not hesitate to reach out to our support team.

  Agelyss Team

• Review fromPatti L

  Date: 12/15/2024

  5 stars

  Patti L

  Date: 12/15/2024

  I'm 71 years old with the usual wrinkles and dark circles and puffiness under my eyes. I have used multiple creams to get rid of these bothersome problems. The I found Agelyss. The results were obvious and lovely. ALL of the products were effective, reasonably priced and raised my self esteem. Highly recommend Agelyss.

  Agelyss

  Date: 02/17/2025

  Thank you so much for sharing your experience! We're thrilled to hear that Agelyss has made such a positive impact on your skin and self-esteem. We truly appreciate your recommendation!

  Agelyss Team

• Review fromDennis Z

  Date: 09/28/2024

  1 star

  Dennis Z

  Date: 09/28/2024

  I purchased 3 of the Lash and Brow Enhancer for a total of $98.00. The product did not work at all and did absolutely nothing that it was advertised to do. I have tried to contact them 3 times by the send a message option on their web site with no response at all. I have sent 3 separate e-mails to customer support with no response. the phone number listed no one ever answers and it auto disconnects after a set time. So much for their money back guarantee, if you can't talk to anyone or get instructions to return it because they don't respond to you. Which is by design, so you run out the clock.I highly recommend no one waste a dime on anything this company offers. Stay away from them they have no customer support at all. I think the ********************** should shut these folks down.

  Agelyss

  Date: 10/01/2024

  Were deeply sorry to hear about your experience. We strive to provide excellent service and this is very concerning to us. We investigated the situation and we see that your first email (sent from the email we have on file for you) was sent to us on Sept 27th and we replied on Sept 27th. According to our system, ******* marked it as spam and rejected it. We are happy to send a screenshot of our reply (including the date) that it was sent along with the ******* rejection via email (hopefully it will reach you). We apologize that our email was rejected. However, we see that we were finally able to get an email through and we processed a refund as per your request. 
  Were here to help and appreciate your patience as we work to improve our communication.

  Agelyss Team

  Agelyss

  Date: 10/01/2024

  Were deeply sorry to hear about your experience. Providing excellent service is very important to us, and your situation is concerning.

  
  After investigating, we found that your initial email on September 27th was sent to us and we replied the same day. Unfortunately, our response was marked as spam by ******* and rejected. Wed be happy to provide a screenshot of our reply, including the date, along with the ******* rejection.
  We apologize for this issue and are glad that we were able to communicate successfully afterward and process your refund as requested.

  
  Thank you for your patience as we work to improve our communication. If you have any further questions or need assistance, please don't hesitate to reach out.

• Review fromXiao Y

  Date: 08/04/2024

  1 star

  Xiao Y

  Date: 08/04/2024

  You will be very disappointed if you want to give Agelyss' products a try and thinking if it doesn't work, you can get refund since it promises 365-Day risk free money back guarantee. I bought three products and use them in the morning and evening for two months but see no improvements at all. So I filled out their online form to request refund, it has been 2 weeks I received no response. They offer refund but don't tell you how to get refund. Agelyss' promotional materials are excellent and the 365-Day money back guarantee is exceptional, but they don't stand behind their products and their refund policy. When you need help, you can't reach them. Please don't make the same mistakes as I did, go to other reputable companies for your skin care products.

  Agelyss

  Date: 08/07/2024

  Thank you for sharing your feedback.

  Im genuinely sorry to hear about your experience with our refund process and for any frustration it may have caused. Our goal is always to support our customers and ensure satisfaction with our products and services.

  I appreciate your detailed feedback, as it helps us improve. We want to resolve this issue for you as quickly as possible. Please reach out to us directly at ********************************** or contact us by phone at ************, and we will prioritize your refund request and address any other concerns you may have.

  Thank you for bringing this to our attention. We value your input and hope to have the opportunity to make things right.

  Agelyss **************** Team

• Review fromDavid's T

  Date: 05/07/2024

  1 star

  David's T

  Date: 05/07/2024

  I bought the 3 bottles of anti-wrinkle cream and it made no difference at all. I did take before and after pictures just to see for my self. And nothing.. I also have to say that if U look at the bottles offered, it looks like there is a significant amount in each bottle, when in fact, the container from the bottom to the edge of the cap is completely empty. U only get maybe 1/4th of the product for the size of the container. I know it says 1 OZ. on the label, and maybe it's in there, but very misleading. I will never buy any more of these products.

  Agelyss

  Date: 05/15/2024

  We are sorry to hear about your experience with our product. We strive to provide effective products that meet our customers' expectations, and it's disappointing to learn that the results fell short for you. 

  Regarding the packaging, we apologize for any confusion. We assure you that we adhere to strict standards of transparency and accuracy in labeling our products. As for the efficacy of the cream, individual skin types and reactions can vary, and we understand that not every product may work as expected for everyone.

  Please contact our customer service department to take advantage of our warranty. We're proud to be amongst the few companies offering a full 365-day money back guarantee. (see our website for details)

  We look forward to assist you!

• Review fromT. G.

  Date: 04/19/2024

  1 star

  T. G.

  Date: 04/19/2024

  I've been using this product and have seen NO results whatsoever. I nought the 3 bottles for over $100 a year ago. Been using daily and see zero results. They are so deceiving.

  Agelyss

  Date: 04/24/2024

  We regret to learn of your dissatisfaction with the product. It's important to note that everyone's skin reacts differently, meaning the time it takes to see results can vary which is why we offer a 365-day money-back guarantee. I am sorry to see that there were no efforts made to contact us. :(

  T. G.

  Date: 04/25/2024

  I wasn't aware or forgot of this or I would've.

• Review fromMarynel T

  Date: 04/18/2024

  1 star

  Marynel T

  Date: 04/18/2024

  I am greatly disappointed in the Agelyss Eye Cream. It didn't help at all. I have contacted Agelyss at least twice, they haven't responded. Advised they had a money back guarantee, I have yet to experience that. The product was sent out on 3/18/24 and I received on 4/10/24. Stay away from this company unless you just want to waste your money.

  Agelyss

  Date: 04/21/2024

  Hi,

  We are sorry to hear that your order was delayed via **** mail courier. I see that you contacted us via email (under the name an email we have on file) regarding shipment of your order and we replied. 

  In addition, I am sorry that our product did not meet your expectations, everyone responds differently and that is why we are amongst the few companies offering a full 365-day money back guarantee. 

  It would seem that there was not a request for a refund under your name and email. No worries, I would be happy to send you an email with the refund instructions (it will be sent to the email we have on file).

  Again, we are deeply sorry for your experience, please look for our email.

• Review fromSarah S

  Date: 02/20/2024

  3 stars

  Sarah S

  Date: 02/20/2024

  I was pleased to order and receive my items quickly however, for close to $80 for the 3 bottles, I've used it as indicated for over a week and have seen nothing. I understand that it may take more time. I am disappointed in the deceptive packaging though--- the 'bottle/container' looks like it has a lot of product when, in reality, it only has 1 ounce of lotion in it and ran out very quickly.

  Agelyss

  Date: 02/25/2024

  We recommend trying the product longer than a week but of course, if you are not satisfied, just contact our customer service department to take advantage of our 365-day money-back guarantee. Please follow the instructions correctly, each jar is designed to last approximately one month.

• Review fromShelley L

  Date: 02/10/2024

  3 stars

  Shelley L

  Date: 02/10/2024

  I just placed an order for the Age & Dark Spot Remover with REGU-FADE. I wish I would have read the reviews before placing my order. It seems that there are more negative than positive reviews, but the negatives are mostly about the customer service of the company and shipping issues of the products, rather than the products themselves. Prior to ordering, I did reach out via email with a question regarding shipping fees (I was in the process of placing an order a few weeks prior, but website added shipping charges even though my order was well over the $79 threshold for free shipping - because of this, I did not order at the time). I never received a response to my email. This was a bit concerning to me as customer service these days, is at the center of most conversations and pretty much non-existent. I will be reviewing again once I receive my order, use the product for a week or two (does it really work???) and at that time express my feelings about my experience with Agelyss. I truly hope that I can post a positive review of this company. I am a loyal customer if I am satisfied with my purchase, the customer service and I truly love the product.

  Agelyss

  Date: 02/18/2024

  Hi,

  I am sorry to hear about your experience.

  Unfortunately, I was unable to review any email communication from you, perhaps you used a different email. Regardless, I will send you an email to the email we have on file for you. I would like you to see a copy of your order so you can verify that you were not charged a shipping fee. In addition,you received a discount on your order. 

  I look forward to resolving this matter with you.