Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased apartment from weller management in **************. Move out notice given, lease ended. Apartment walk through my manager 100%. no damages. Returned keys, gate key etc. They have not returned by security deposit in 37 days. Local office says Weller in ************* has my money and I must talk to them. They will not answer phone or respond to any request. They may have many complaints of this nature.

  Business Response

  Date: 12/08/2022

  We apologize for the inconvenience. A refund check has been issued and will be overnighted back to the former resident. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18387021
  
  I am rejecting this response because:

  As of 12/14/2022 no Overnight return of security deposit received. No tracking number provided. Company still has my deposit. 
  

  Now 70 days after lease end

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/05/2023

  The payment was overnighted and we show payment was delivered on 12/16/2022. Attached is confirmation of delivery. We appreciate your patience in getting this sent and delivered. We hope this has resolved the deposit return issue. Should you need anything further, please feel free to reach out to the property, so we are able to further assist you. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I rented an apartment at the *************************************** in ********, ** from Aug 2020 to Aug 4, 2022. I paid a security deposit for the unit. We have never been late on rent and never had any issues or complaints from residents or management. When we moved out on Aug 4, 2022 we did the walk through with the property manager, and was told that we would get a full refund of our security deposit within 30 days. We never received our deposit. Since Aug 4, 2022/move out, we have made multiple calls and sent many emails requesting our refund, but we were given the "run around." Three weeks after we moved out, the leasing consultant called me and asked when were we moving out. I informed her that we moved out on Aug 4th. She apologized for the mix up. But then asked for the keys. I told her that I gave the keys to them manager. Because of all of the confusion and lack of knowledge regarding the property management, I asked her to verify that we would receive our refund in the next couple of weeks. She confirmed. In the second week of September, after multiple calls and emails, I spoke with the assistant manager and informed her that we did not receive our deposit and it had been over 30 days. She said it takes ***** days, which was not the information I was given by the manager. On September 30 I sent an email to the property pleading with them to return my money because as a retired disabled veteran, I am on a fixed income. The new property manager called and told me that we would receive our security deposit within 2 weeks. She said the reason I haven't received my deposit is because the previous manager put the refund in the system, but did not post it. It has been over 2 weeks since then and over 60 days since we moved out and we have not received our refund. Please help us. I have attaches supporting documents, emails, photographs, etc.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment complex that I believe is a part of your business and the way I have lived since I moved here is out of this world and crazy. I was pregnant when I first moved here and worked up until a week before I had my child so I haven't noticed the problems until now that I'm out of work with my son. I am a single mother and I don't appreciate the way I am being treated as a tenant here and am reporting this apartment complex because I have reached out to the landlord on several occasions and the response is as if im not even a human being I have proof of all the emails I have sent. No apologies nothing and they work at their own pace to get things done. There is one maintenance man that has done his job. I have asked the damage to get fixed for 2 weeks now and I'm constantly being lied to. While I am home I wanted the damage to be fixed. I never authorized anyone to go into my apartment unannounced because I have very valuable items in my place. I have sent email after email and nothing is being done. My telephone number is ************ and my name is ******************* please call me because I have contact3d the sheriffs department as well in regards to the neighbors that are a nuisance and make noise all day all night smoke and do drugs and the smell comes into my apartment from the vents also this damage was also done by my neighbors upstairs. Also dss was called on me which I believe was also from my neighbors out of spite making false allegations towards me because I called the police 3 times. I don't even know these people and I am beyond frustrated. Please help me I need a civil case against these people because this is an array of mess. **** continue to be with me and my newborn son. Please get back to me. Thanks.

  Business Response

  Date: 12/08/2022

  There are currently no maintenance issues in the unit. The issues between the residents have involved the police whom at this time can do nothing to resolve the issues between them. 

• Initial Complaint

  Date:09/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with your property Brandywine in ** I have been trying to get assistance for months and nothing I have tried calling and emailing Weller and the same treatment I am truly dissatisfied and regret moving to this community

  Business Response

  Date: 12/08/2022

  This complaint was made prior to changes with staffing at the property. The resident has advised that there are currently no issues in the unit and he is in a new lease agreement. 

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into *************************** in May of 2021 and it was great! Weller took over the complex in November 2021 and it went downhill very quickly. I was promised a reduced rate for my rent on 4/29/22 since my lease was expiring 7/5/22, but when I asked for my lease on 5/1/22, they said they were working on it. Finally, I set up a meeting to speak with the assistant manager and he had informed me the rate had expired and I wasn't going to get a lease since they are transitioning to affordable housing.Also, they advertise a pool to new residents when the pool has been closed all year. They don't tell the new residents the pool is closed until they are here already.There have also been multiple occasions where new tenants have walked into non-vacant apartments, ready to move in. I am also still waiting on my rent referral money. They advertise a referral program for $500 for every person who moves in and I haven't received it yet.

  Business Response

  Date: 06/08/2023

  We appreciate you letting us know of your experience. The referral fee was given on January 31st.We strive for excellent service and we can assure you that we will continue to do so in the future. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:We moved out of the apartment located at ***************************************************************** Apt. B#2 due to lack of maintenance and unsafe conditions. After multiple requests to have the kitchen sink unclogged, the bug infestation addressed and multiple other requests, we gave notice of the move out 32 days ago. We attempted to get maintenance on the issues up to the last day of move out but all requests were ignored. The apartment was uninhabitable and this released us from liability as the terms of the lease were broken by the landlord. Additionally, we were charged for water at a rate that was 3 times what we paid initially, despite the apartment being uninhabited for three weeks in July.Now, I see that we are being charged $2143 for moving out early and we refuse to pay this and will vigorously defend this through an attorney and a court of law. According to ** law, (**. Rev. ***** ***. *******, ******* and *******), this apartment was uninhabitable due to the bug infestation, the inability to use running water in the kitchen sink and no remedy set forth. Additionally, under ******** law (**. Rev. ***** ***. *******), your landlord must make reasonable efforts to re-rent your unit-no matter what your reason for leaving-rather than charge you for the total remaining rent due under the lease. With that said, we request the charges be removed immediately or we will take action through various resources, not limited to attorneys, the health department and the court. Sincerely, *************************** *********************

  Business Response

  Date: 06/09/2023

  We are disappointed that you are unhappy with your experience at *****************. Our number one priority is always the residents. ***************** is a well-run property and has had many compliments regarding the staff and community. We understand that you applied and moved in when the community was managed and owned by different companies. In reviewing your file, we do show that you resided in your apartment for 6 months before breaking your lease and were charged for those fees, which are stated in the *** lease contract you signed.  We appreciate you bringing this to our attention so we could review your file.  Should you have any further questions or concerns we encourage you to reach out to the community directly. 

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the Carrington at Wildwoods located at *** ****** **** *** Columbia SC XXXXX. I applied for an apartment and was approved in May 2022. The apartment complex received my RTA for my housing voucher in June, and I was then given a move in date of Aug 15, 2022. My children and I have been living in a hotel since June XX XXXX, awaiting this date. Since then, the move in date changed to the 10th of August. Some time in July of 2022, Carrington at wildwood scheduled and inspection date Last week for Mckighten inspection team to inspect the unit, however on July 27th , the inspection date, the unit was STILL occupied. Why would they schedule an inspection while knowingly knowing that tenants were still occupying the unit? I was told that the Property manager would have to call back out to reschedule another date for the next week. Today August 2, 2022, I stopped by the carrington at wildwood office because NO ONe EVER answers the phone, the Property manager "Terri" told me that my application was ran again because it was on file for 30 days and that I NOW was denied for the unit. How can I be already approved, I have a unit number 6206 and move in date already ready and inspection was waiting for another day to inspect. How can I be already in the moving process and they RERUNNNN my credit and now I fail?! The housing authority along with Carrington at Wildwood has dropped the ball tremendously and my children and I are HOMELESS because of it! I will also be contacting the ombudsman office to bring further attention to this issue! This is unacceptable! I have lost countless of money living in an hotel. My children are to start school and we should be moved into our apartment INSTEAD we are playing limbo. This needs to be corrected!

  Business Response

  Date: 12/07/2022

  On behalf of Weller Management, this issue was brought to our attention and appears that the situation was rectified. ********************************** appears to have been moved in on 08/12/2022 and is still a current resident at ********** at Wildwood. 

• Initial Complaint

  Date:07/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at Forest Lake Apartments which is now owned by Weller, and it is clearly a breach of quiet enjoyment. I received an email from the office saying that they were going to be renovating apartments and that we have to remove all items in the "common areas." They also said we have to place all of our refrigerated items in bags or else they will be thrown out. My roommate and I do not appreciate being told we will be charged for having our own items left out where we live. This is absolutely unacceptable. I will escalate this as far as I need to go in order to keep living free of worry in my own apartment where I pay rent. I have included a PDF of the entire email so you can see exactly what the office at Forest Lake Apartments is threatening all of its tenants with.

  Business Response

  Date: 12/13/2022

  We understand that during our student turn it is quite difficult and can cause disruption to your daily life. On behalf of *********** C/O Weller Management we apologies for any interruptions during this time. We feel that we reached an understanding of the process and do hope that we rectify the issue accordingly and we thank you for your cooperation. Please feel free to reach back out to the Regional Manager if you feel that the services in rectifying the issue was unsatisfactory. We truly hope you continue to enjoy your stay with us at Forest Lake Apartments and we thank you for your continued stay with us! 

• Initial Complaint

  Date:05/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagles Pointe Estates in Peru Indiana fraudulently sent us to collections after we submitted proof of expenses that we paid and were agreed to by the property manager Blaine who was with Weller Property Management prior to the sale in April 2022. This neighborhood recently sold to Birge & Held in April 2022 and my issues were not resolved from January 2022 by Weller due to employees being fired along with other issues with cars being wrecked into the office. We provided numerous items along with photos, receipts, and detailed billing expenses that we incurred while renting this property due to Weller not completing the work. Weller has since sent us to collections for $735.00 for rent due that was to be credited in place of the work / expenses that we incurred to replace and fix the rental up. Birge & Held (Amanda M.) the new property manager refuses to give me my property file that we provided to Blaine in January who worked with Weller. Ms. M. was very rude and spoke with me as if I was a piece of trash. Someone, whether its Birge & Held or Weller has our file with proof and expenses and we need this back to provide to our attorney or we will be suing both agencies. We lived with mold, bug infestation, broken windows, bathrooms that were not in working condition along with medical bills that were incurred due to bug bites, allergic reactions due to mold and much more. I have attached photos of the new flooring that we installed, pictures of our bug bites, rashes, outdoor yard flooding, wall in bathtub falling off, replacement bathroom floor, wall , mirror, light fixture in 1/2 bath we replaced due to broken mirror (which caused a large cut on hand that is now scarred) and we also have many more photos to provide if necessary of the other items we fixed and replaced along with bodily damages.

  Business Response

  Date: 06/30/2022

  Business Response /* (1000, 10, 2022/06/08) */ Unfortunately, the payment you submitted on 1/6/22 was returned NSF, and we notified you of the return. When we spoke, you agreed to make the payment on or before 2/11/22, which you did not honor. At that time, your file was turned over to collections, as is the common business practice. Weller no longer manages the property. We do not maintain any resident files after takeover. Should you like to bring your account current, please reach out to the on-site management team. Consumer Response /* (3000, 12, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We moved out and gave our notice to your previous manager & he agreed to compensate us for our repairs for January rent which well exceeded the amount owed for January. This will be resolved by an attorney who I will also have other tenants join for a class action lawsuit on your business. Photos were sent to me that were provided to abalone from the new property manager due to your neglect of repairing the property in 99% of the homes there. I have already had my attorney contact other renters under Weller and they are happy to join this class action lawsuit with me. As you can see the home was filled with mold and bugs that we incurred medical expenses well over $2,000.00 which you will also be responsible for damages along with punitive, health and mental expenses that your company has caused not only myself but numerous other tenants that will be joining in on this lawsuit. I cancelled my payment to your company since we we had moved out by January 31st and I have over 100 photos and documentation from the maintenance manager in texts to prove that your company is fraudulently charging renters. You will either remove this from collections or you will face legal litigation at your expense considering there is more evidence on our part than yours. Contact back if you want me to have my attorney proceed with litigation.

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since Weller Management has taken over the property at Waters Edge there have been several issues. I have attempted to contact the corporate office and it only goes to voicemail and they never return my call or emails. I have had issues with my stove, the lighting, and etc and the property management laughs in my face. They lie all the time. The manager, Noelia B. told me there was no corporate phone number or email. She told me that I had to go through her or no one at all. This is terrible service and I would like to be contacted about this

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 10, 2022/06/16) */ Weller is committed to providing great places to live and work, and we are disappointed to hear that you do not feel as though you have received great service from our on-site team. The Regional Property Manager has been trying to reach you since you posted this to make sure that all of your repairs have been completed to your satisfaction. Please return her call so that you can see our commitment to happy residents in your community.