ComplaintsforWeller Management LLC

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a tenant at one of Weller management properties (Vue on 67th) I am livid with the employees that work with this company. I was advised this morning May 15,2022. That tenants who stay on the opposite side of the building and to place trash in their car or walk to the opposite side of the building to throw trash away. That is not sanitary and is an inconvenience especially for the fact that we pay trash and sewer every month. This morning Jose building manager was very rude, aggressive and disrespectful on his approach to a woman at that. I have reach out to Weller management and has call and left a voicemail and no response. They have not even sent out a proper email to their tenants advising where we should be placing out trash at. I have been a tenant in this community for three years and management is getting severely bad and just not very good communication at all. I am dis pleased and upset at how I was treated this morning about trash.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ We are so sorry that you were upset after a conversation with one of our team members regarding trash. We understand that you have since spoken with the Property Manager and your concerns have been addressed satisfactorily. Thank you for allowing us the opportunity to address your concerns and work towards resolution.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Weller Management took over as the Property Management Co. at The Vue in late February. Since then they have; mismanaged the changeover of security deposits in the online portal which in turn led to an erroneous account credit, were unable to answer questions for the first 2 weeks of March without any notice to residents (documented with phone calls, messages, and videos of walking up to a locked office), never communicated to residents there was an issue with the changeover of the security deposit, 3 weeks after the account balance mistake (approx. 3/24) they went into residents online account history and changed all the accounting information to make it appear as though I intentionally did not pay them $300 (all well documented with pictures from my account history and a neighbors account history), then approx. 90 residents received eviction notices on 4/6, myself included. I went to speak with the manager on-site and began recording our conversations at this point until a few weeks ago when they refuse to speak with me any longer. She stated in that conversation that she has, "no idea how the eviction notice was generated, where the dollar amount on the notice came from, that she hasn't been properly trained on the accounting or email systems to know more or communicate better with residents." She also stated that this is the "messiest changeover she has seen but shouldn't speak entirely to Weller management as a whole." I have been trying since late March to be put in touch with someone from Weller Management who is regional management or a decision maker for the property since the on-site manager has proven to not be helpful in any capacity. I have emailed them the issues related to the above in addition to; trash building up at the dumpsters and creating pest control issues, pet waste not being managed by them to our community standards/public spaces unusable because of it, amenities that were part of the cost of living never being available, and more.

  Business response

  05/17/2022

  Business Response /* (1000, 5, 2022/05/17) */ We apologize that your experience with Weller was not the typical 5-star experience. When taking over the management of a new property, frequently, we are selected because there were issues with prior management. Those issues take time for us to uncover and remedy, and we are saddened that they did not occur fast enough for you. Since taking over the community, we have changed several key staff serving at the property and made other investments into the community that will help make The Vue at Lexington a Weller great place to live and work. We have been in touch with you outside of this complaint/review and are working toward a solution. Please allow us to continue this process offline, as your satisfaction is important to us. Business Response /* (4000, 14, 2022/06/01) */ We have apologized that you did not receive the service you have expected as a Weller resident. However, we strongly disagree with the information you have submitted. We have addressed your concerns, provided more than adequate compensation for the minor inconveniences you have experienced, and always from a position of good faith. We will no longer engage in this conversation, as you are not a former resident (as a result of submitting a notice to vacate, and in no way forced) and Landlord Tenant Law will dictate the processing of the security deposit against the balance due. Consumer Response /* (4200, 16, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also will no longer be engaging with a business that is representing they provided a sub-par compensation to me. They could not even process that correctly before sending me a final statement. As someone that once was the director of a department with 12 managers and over 400 union team members, I find it appalling that you are putting the onus of your horrendous practices on the front line team members of your company. You should all be ashamed of yourselves. The lot of you.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  One 10/4/2021 I deposited the security deposit and extra rent check I had received back from Weller Management. Weller Management was the management company for Arbor Oaks of Bradenton when I moved out in June of 2021. The Check in the amount of $541.00 had not expiration date on it so it was still good. After I deposited the check on October 4, Weller Management put a stop payment on the check and the money was returned on October 8th. This caused me a $25 dollar charge from my credit union. So know I am out $566. I called my credit union and they said Weller Management did the Stop payment on the Check. When I contacted Arbor Oaks they said I would need to call Weller Management to get the money. I have been calling them off and on for the last two months leaving messages and no one will call me back. I would just like to get my Security Deposit and the extra rent I had paid in June back from them. If possible I would like them to pay the service charge of $25 I was charged when they did the Stop Payment but mostly the $541 due me.

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2021/12/28) */ Weller is committed to providing exceptional service to all our residents, and apologize that you did not feel as though that was the level of service you received. Our records indicate that the check that we issued was never cashed. This appears to be a banking error. We are happy to help you navigate this issue with your bank and ours. Please contact *********************, the former Property Manager for Arbor Oaks and she will be happy to assist you.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a former resident at The Alora (Isola Bella Apartments) owned by the Weller company. I gave proper notice that I would be terminating my lease by 11/30/2021. After I received verification from the postal service that it was delivered, I received no follow up or instructions of any kind from Isola Bella. I have not been able to reach out to the leasing office by phone for the last three to four months because no one answers the phone. The company did not make it known to its residents that the email they provided to me before has changed making it extremely difficult to communicate with them. I attempted to turn in my keys in person to the office on Monday at 4:30pm, but they were closed. Their website says they close at 6:00pm, but it was never updated to match the hours printed and taped to their window that now says they are only open from 10:00am-3:00pm Monday, Wednesday, and Friday. I did not feel confident in leaving the keys in their drop box due to their poor level of accessibility. In the past, I have also had issues with my payments being over looked using their drop box. Due to my work schedule and their lack of availability, I was unable to get back to them in person until 12/3/2021. The office manager told me that they did previously access my former apartment and realized it was vacant, but I still owe $53 for not turning over the keys until 12/3/2021. I explained to them how their lack of communication and availability has made it difficult to return the key and the charges should be waived. She said I should have dropped it in the drop box, but I had no way of communicating with them to discuss acceptable ways of returning the key. This charge should be waived completely due to Isola Bella's lack of access that they purposely created to deter residents from being able to gain the proper information and assistance needed to handle time sensitive issues. Their business practices are very unethical and unfair.

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2021/12/28) */ Weller is committed to providing exceptional service to all our residents, and apologize that you did not feel as though that was the level of service you received. Our records indicate additional conversations pertaining to this issue, including conversation logs that reflect that you spoke with both the Assistant Property Manager and Senior Property Manager. The balance due is as a result of your failure to turn in your keys per your lease contract. With this in mind, we do not agree with your statement as submitted to this website. We will, however, remove the $53 charge on your account for the additional days of rent if you contact the Property Manager and provide a forwarding mailing address as requested within 7 days of this posting. We want you to feel as though you've experienced our exceptional service and wish you much success in your new home! Consumer Response /* (2000, 7, 2022/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have accepted the businesses resolution pending their agreed upon terms and by providing proof of zero balance.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My family recently vacated this complex on 8/31/2021 We are being charged$230.11 for carpet replacement for urine stains from a pet that was never owned. We were in the apartment for over 2 years and no one has ever seen us or have proof that we had any animals. The complex would definitely not have let us keep a pet knowingly and not have us pay a pet fee each month. The complex did not complete a in person final walkthrough upon move out. We were only asked to leave the keys on the counter and email that we left the apartment. The assistant manager did email 2 pictures showing where the carpet was pulled up in one corner. The pictures show with a index card our apartment number written on it. The pictures that were provided could be from any apartment in the complex. Recently the manager emailed stating the pictures that were taken has metadata to ensure location. This still will not provide the actual unit# the pictures were taken in. There was never a picture provided and or taken of our apartment door with the unit #. I asked for a paid invoice after 8/31/2021 for carpet replacement that was never provided. I would like to get these incorrect charges removed and our remaining security deposit of $56.45 returned.

  Business response

  01/04/2022

  Business Response /* (1000, 10, 2021/11/30) */ The property management on-site has responded to this resident regarding the dispute of the intent to impose a claim on the security deposit. However, please see the supplemental documentation of the original invoice (attached) showing that the carpets were replaced 5/29/19 prior to the resident's move-in date of 6/17/19. The carpet in the bedroom's only were replaced on 9/8/21 after resident move-out (attached invoice here). Respectively, we pro-rated the amount for the carpet based on a depreciated value only assessing the resident $286.56 not the full amount of $498.83. A pet seal was also done to the base of floor (included in aforementioned amount) as was warranted pet odor and stains present by a third party vendor. It is unsanitary to allow a resident to move into any apartment where this is present. Consumer Response /* (3000, 12, 2021/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not and will not pay for damage that was not caused. I NEVER owned and still do not own any pets. There could have been a leak in the apartment before we moved in. The apartment complex providing a invoice of carpet replacement still does not prove that there was a so called animal. Where are pictures or videos that shows me with animals. I am still appalled that I am being accused of these false charges.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩