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Business Profile

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HSN

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see

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HSN has 30 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 89 Customer Reviews

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    Review Details

    • Ingrid H

      Date: 04/19/2025

      Recently purchased a Bissell AeroSlim Cordless handheld Vacuum which was defective. After, speaking with an HSN representative, I followed all the instructions for return using their prepaid label. Received a drop-off receipt from UPS. HSN still charged me because they said they never received the item and would not give me a refund back to my credit card. I am so furious and told them, that I will never shop with them again and their representatives Kathy and her manager Janise are absolutely useless. UPS store told me that it is up to HSN to put in a claim not me because it was a prepaid label. My credit card company took all the information and ended up giving me the credit. HSN does not even deserve the one star.


    • Charles G

      Date: 04/12/2025

      Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to *** dropped off got a $40.00 credit for 1st payment and taxes looked at my credit card 2 months later still billing monthly payments? Called customer service terrible service said dont show they received? I saw I got credit for 1st billing through receipt away. I asked if you didnt receive why was credit issued said for my trouble refused to stop billing. Have 2 steam mop paid for 2 horrible company customer service is the worse.

    • Heather C

      Date: 02/25/2025

      Horrible I ordered something for Christmas sent it back and the refund was supposed to be mailed to me. They mailed it to the wrong address made me wait 15 days then they said they would over night it. There was 2 supervisors that told me that they both lied they did not over night. I still have not received my refund it is going on 3 months.

    • Brenda M

      Date: 01/29/2025

      I am not happy or satisfied with customer service handling of my complaint for return or exchange. Called several times to complain that the cool living portable air conditioner was sent with missing part for water drainage. I could not drain water from the machine and it was unsuitable for an older senior person like me to handle, too heavy. I asked them to assist and was told to go to ups who also could not assist. I went back to hsn customer service and was told that they could not help me. This went unsolved for a long time still currently unsolved and account has been sent to collections. Can you advise? They are not a good company to buy large items as this is the second time I purchased a large item and was not satisfied. Their advertising does not always sync with their merchandise. **** **


    • Jennifer C

      Date: 12/09/2024

      Worse company I ever dealt with! I called because there was an issue with my shipping address. It was going to my old address, and they refused to update my address. So now I have no way of getting this package and its for Christmas absolute worst company!! Ive told so many people about this horrible experience and honestly you guys should be a business ridiculous!

    • Camille D

      Date: 10/31/2024

      I ordered a pair of jeans and they were too long so I asked for a petite and they sent me the same size. When I went to speak to customer service there was so nasty to me ***** and ***** and QVC and HSN are so different. I was never spoken to like that at ***.

    • Ruthanne H

      Date: 10/21/2024

      I ordered Nakery skin care products, was not nearly as impressed with this cosmetic line as HSN seems to be and returned all of it for refund minus shipping. I got about half my money back and will NEVER order anything from HSN again. CAUTION! Late night TV, wine and credit card is not good business. Stay away from ordering from HSN-they are a rip off from beginning of order process to the end of return process. Amazon is the only way to go.


    • anthony M

      Date: 10/04/2024

      I ordered an ** 17" *********** Laptop from HSN but the camera does not work on it and they will not offer me a refund or a replacement. After having the laptop for about 91 days, I needed to join a Zoom meeting and to my surprise the camera did not work. I took the laptop to a computer specialist and after trouble shooting it the technician informed me the the camera just was not on the computer. The laptop just shows "camera cannot be found". I reported the issue to HSN but was told I was out of my 30 day return and referred me to ** tech support. Tech support ran the same diagnostics as my computer expert and found the same problem - no camera found. The ** tech did a remote "reset" on the laptop. Keep in mind, I bought the laptop for work and am unable to perform that work without the laptop. After the reset the camera still did not work. Talked to the ** ******************* again and they refuse to send me a new laptop, they want to repair this one, which means-once again, I will be without a work computer. Additionally, they stated that if the laptop sustains any damage while being shipped back to them or on the return to me THEY WONT COVER THE DAMAGE. HSN SOLD ME A PIECE OF **** BROKEN LAPTOP AND WONT MAKE IT RIGHT, I FEEL SCAMMED BY ** AND HSN!!!

    • Robert D

      Date: 09/27/2024

      I did order Two Hp laptop it come in of laptop and make a false statement for damage and yes I cost money turn lost in damage cost me $350.00 Silver and blue was the colors of laptops and I got my money back from HSN and also tried to close my account and yes I did called them they told me that they cant close and dont own them anymore.

    • Rebecca J

      Date: 09/23/2024

      I attempted to make a payment, HSN never contacted me about my account in collection. When I called the collection agency HSN provided, the collection agency stated I owed double the amount HSN stated. No invoice sent even though I requested an invoice of amount.

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