Complaints

This profile includes complaints for Hudson's Furniture Showroom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hudson's Furniture Showroom, Inc. has 21 locations, listed below.

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  Hudson's Furniture Showroom, Inc.

  3290 W State Road 46 Sanford, FL 32771-8845

• 

  Hudson's Furniture Showroom, Inc.

  445 S Yonge St Ormond Beach, FL 32174-7572

• 

  Hudson's Furniture Showroom, Inc.

  4955 S Florida Ave Lakeland, FL 33813-2130

• 

  Hudson's Furniture Showroom, Inc.

  10401 W Colonial Dr Ocoee, FL 34761-2992

• 

  Hudson's Furniture Showroom, Inc.

  11221 E Colonial Dr Orlando, FL 32817-4538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/24 I purchased a bedroom set consisting with complete bedframe, two night stands, bureau, and box spring. This came to a total of $3,428.12 which is to be delivered Wednesday. They are giving me a different and an inferior product. I am ************ money returned to my accounts today. I have tried to cancel once before to no avail. I am keeping the lamp and rocker recliner which was previously delivered. These items total $884.00 including the insurance. The amount due me would then be $2,554.12. This was a perfect example of the illegal business practice of "Bait and Switch". I will have my receipt with me.Sincerely, ***** St **** ***************

  Business Response

  Date: 02/12/2025

  After further review of all the customer's orders we can confirm that they ill be receiving the furniture she originally ordered from us. There have been no changes or reselects to her order. As per our records, the customer has not requested a cancellation or refund on any payments made. We have been holding the furniture for her due to her being a "Hurricane Victim," which necessitated replacing her floors. Throughout this process, we have maintained communication with her. On February 7th, she reached out to us to arrange the delivery of all items, which she confirmed along with all relevant details. Customer has visited the store and is happy with the outcome and will be taking delivery.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a sectional for our bedroom. Although we traveled from ***********, Fl we purchased the sectional from the ***** location to be delivered to our *********** home. We made this purchase in November. The sectional was not delivered until December. Less than one week after delivery the sectional was broken. We called Hudsons immediately and scheduled a maintenance technician to come out. On the date the technician was due to arrive, they did not show up. They did not call. They did not text. we called Hudsons again and rescheduled another technician to come out. The person came a few weeks later and said the entire panel needed to be replaced. a few weeks later we get a text message from Hudsons saying the back panel cannot be replaced by the manufacturer so they will replace the entire sectional. Several weeks go by and we finally get a text from Hudsons saying not only can they NOT Fix the sectional, they will not replace the sectional and that we can just receive a store credit. My husband was not happy with that answer because we just wanted a replacement and we mainly live in *********** not Ocala. We did not want to have to travel back to ***** and possibly get another piece of furniture that had issues with it. After calling customer service and getting the runaround, my husband asks for a refund and for them to come and pick up the sofa. the ***** representative told us that she is not going to deal with this right now and that we can speak to her manager when he comes back from lunch. she said she would give him the message and have him call us back. He in fact has not called us back. No one has called us back. No one has tried to rectify this issue with us. They literally stole over $1600 from us and will not correct the issue with a paying customer. I honestly feel like we have been stolen from. we have this furniture that cannot even be sat in. They will not return our calls. They will not resolve our issue.

  Business Response

  Date: 01/27/2025

  Although we have offered a reselection to the customer where they can go and select a different sectional, customer has refused and prefers to have repairs done. We have advised customer we will try and see if we can get parts needed for repair as we no longer do business with this vendor, if we are not able to get the correct parts to fix the sectional, the reselection will stand.

  Customer Answer

  Date: 02/07/2025

  Hudsons has come back and said wed need to pay $500 to replace the old broken sofa with another sofa we saw in their clearance room. The reason it took long for us to respond is because we were waiting on a resolution from Hudsons. This fee is not an acceptable solution as we have seen that they provide paying customers very cheap and often broken ********************. Theres a reason they have so many complaints against them. We cant all be lying about the quality of their products and their poor customer service. 

  Customer Answer

  Date: 02/10/2025

  Hudsons has come back and said wed need to pay $500 to replace the old broken sofa with another sofa we saw in their clearance room. The reason it took long for us to respond is because we were waiting on a resolution from Hudsons. This fee is not an acceptable solution as we have seen that they provide paying customers very cheap and often broken ********************. Theres a reason they have so many complaints against them. We cant all be lying about the quality of their products and their poor customer service. 

  Business Response

  Date: 02/12/2025

  We have provided the customer with a full credit so they can go ahead and select a couch of their choice. The credit is to be used on an equal or if is of greater value, customer will be responsible for the difference.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNDER SALESPERSON'S PRESSURE I PURCHASED A TEMPURPEDIC MATTRESS. I WAS TOLD THAT IF I PAID AN ADDITIONAL AMOUNT OF SOME $700, I WOULD BE ABLE TO RETURN THE MATTRESS. I WAS CONFUSED ABOUT THIS AND BEFORE I KNEW IT, I WAS INITIALING A PAPER WHICH WAS NOT LEGIBLE (FADED INK). THIS RESULTED IN MY NOT KNOWING THE CONDITIONS OF THE ***** NEVERTHELESS I WAS NOT CONCERNED INASMUCH AS I PAID THE COST TO RETURN THE MATTRESS WITHOUT PENALTY. LONG STORY SORT, I DID RETURN THE MATTRESS AND WAS TOLD I HAD TO PURCHASE ANOTHER MATTRESS FROM THE STORE. I WANTED TO BUY ANOTHER MATTRESS WHICH WAS CONSIDERABLY LOWER IN PRICE BUT THE SALEESPERSON WAS ALMOST INSISTANT THAT I PURCHASE A MATTRESS WHICH IN THE END LEFT ME WITH A REFUND OF $749.01. MY DISPUTE IS THE STORE WILL NOT REFUND MY MONEY. THEY SAY I MUST TAKE IT AS A CREDIT WHICH WOULD RESULT IN A PURCHASE. I DO NOT NEED ANY FURNITURE **** FEEL I AM ENTITLED TO A CASH REFUND. I HAVE BEEN IN A FINANCIAL BIND DUE TO HURRICANE DAMAGE AND HAVE HOSPITAL BILLS TO PAY AND I NEED THIS REFUND. PLEASE HELP ME OBTAIN THIS REFUND. I WILL NOT GO INTO THIS STORE DUE TO THE COMBATIVE NATURE OF THE MANAGER.

  Business Response

  Date: 01/27/2025

  Guest purchased a mattress from us in May. Decided they did not like the mattress and enacted the comfort guarantee.
  She reselected to a mattress of a lower price. Guest has been requesting a refund of the difference in price.We explained the comfort guarantee to her at every step of the process (original purchase, the multiple visits to reselect, as she came in after only a couple of weeks and had to wait the 45 nights as per the stipulation on the Sleep Guarantee policy, and on numerous phone calls.)   Our policy is very clear and in writing that with a mattress reselect there is no refunds, if a lesser priced mattress is chosen they lose the difference.  We actually allow them to use as a store credit towards anything.  Which was also explained to her.  She has spoken the sales person, sales manage and Regional manager and was given the same respond, our policy does not provide refunds.
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered around 14k of furniture through Hudson's on ************ in ***************** from a salesman named ****. the are like car salesman at this location. saying I'm getting special price and everything. ordered furniture and explained house was being built and was unsure about closing. he informed me that everything was cool and just let him know if we needed to make changes or schedule delivery date. house unfortunately fell through. the items I ordered were not special order and were in stock. I asked if I could cancel order and he told me yes but they were going to charge me a 30% restocking fee for something that did not even leave the Wearhouse! I did not need half the stuff I ordered because the new house that I purchased was half the size. I was told I could change and pick something out that totaled the original amount so I would not get charged the restocking fee! at this point I am over this business even though I have purchased from them for years! turns out most of the stuff was on sale and I couldn't get that sales price because he gave me such a great deal in the beginning. (used car salesman) anyway ordered above and beyond original order and ordered 2 rocking chairs which have not been delivered. called salesman and asked if I could cancel and he said no. I asked if he could have his manager call me and he said yes. 2 weeks go by and no call! I go back to store and speak to manager who tells me I'm out of luck because its a special order! and not nice about it either. i ask when is it going to be delivered? she has no clue and tells me that's why I get updated every 2 weeks. well that's new to me. I never hear anything from them. I have to ask and go back to store! I will never again purchase from Hudson's furniture and will certainly share my experience with others. hopefully its this one location. they certainly need some training on customer service. rude and nothing is ever their fault or out of there control! like I said used car salesman.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Hudsons has been horrendous. A reclining piece of my power sectional was delivered opened, broken, and does not recline. A tech came out to repair it and somehow did not have the parts on hand to complete the repair. He informed me that it would be a max of 1-2 weeks before I receive the parts to repair the recliner. Here we are two months later and the *** for the parts to come in keeps getting pushed back and now arent supposed to be here until late December. At this rate, I wont have a properly functioning power sectional, which I ordered on Labor Day, until 2025. This is unacceptable. When you pay this much money for something new, you first expect it to work properly. If it doesnt, then repair it in a reasonable amount of time. Their warranty is an absolute joke. I want the piece repaired and I want a refund for the power reclining piece that was delivered broken. Everyone I talk to in customer service somehow cannot help with my requests and just pushes me along to someone else. I spoke with two customer services **** three days ago and here I am still waiting for a third to reach out because the first two cannot help rectify the situation. I was informed a manager would reach out within 72 hours. Its been 6 days, 4 business days and no one has reached out. These people take your money and then just dont seem to care. What a terrible way to run a company and what a terrible customer experience they provide. At this point, I would never recommend doing business with Hudsons furniture.

  Business Response

  Date: 01/07/2025

  We regret that Mr. ******* experienced frustration due to the delays in receiving the necessary parts for his sectional repair, as these circumstances were beyond our control. However, we have agreed to provide Mr. ******* with an exchange for a new sectional. Thank you

  Business Response

  Date: 01/07/2025

  Please note on our earlier communication we had sent, we mentioned we will be exchanging his sectional but this is not correct. We will replacing his Left Arm Facing section that is defective. We want to ensure this is communicated properly to the customer. Thank you!

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22609040
  
  I am rejecting this response because: I'm still seeking a partial refund as well, which no one seems to want to address. I forwarded this request through this complaint and two Hudson employees with no resolution from ***. Recently, *** set up a service appointment two days before Christmas with me and she stated they had received the parts to repair the sectional. The tech showed up and did not have the parts with him to complete the repair, wasting half of my day (since his arrival window was so large and he arrived right at the end of it). There was no apology from *** regarding the s**** up. As stated previously, I want the faulty sectional piece replaced AND a partial refund for all the headache Hudson's has cause me along the way. From never ending delays, to rude and unhelpful customer service ***** customer service **** that don't want to return phone calls, worthless repair appointments, and a lack of desire to reach a satisfactory resolution. Hudson's has been a complete disaster to deal with. Replace my sectional piece AND give a partial refund that is satisfactory.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/11/2025

  Customer has been taken care of, his ******************** has been exchanged. No further action needed from Hudsons Furniture.

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 17, 2023 Hudson Furniture Sectional Livingroom $2739.15 for the furniture Good furniture Will not give refund only wants to give us re-selection of new furniture We don't want since we have been through TOO MUCH on what we have now They are offering re-selection of new furniture and to pick up old which is only a year old and started to fall apart in 6 months. We want refund of what we spent but they will not offer that as a choice

  Business Response

  Date: 08/26/2024

  We addressed the customer's issues as soon as they were reported. We had all of their seats and back cushions replaced and offered to do a reselection when the issue was reported again. As our policy does not allow for refunds, we have offered a reselection where they are able to pick anything in the store that will suit their needs. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22188285
  
  I am rejecting this response because:

  I do not want to work with this business anymore since it has taken 7 months to handle the problem.  They do not return calls when they say so.  Every time I call in about the problem I have to EXPLAIN myself about the problem over and over.  People leave the business and there is NO NOTIFICATION from the business.  They do not get back to the customer in a timely fashion and the customer has to always call in, text or email to get answers.  The furniture consistently (cushions) disintegrate after 2 months use.  So I would need to call them every 2 months to have replacements.  I don't need this kind of headache.  

  I want a refund not a reselection.

  
  i Sincerely,
  
  ********* *******

  Customer Answer

  Date: 08/28/2024

  I don't understand why my case is closed.  Please explain

  Also does this mean Hudson still has a credit for us?

   

  Business Response

  Date: 09/12/2024

  After we provided the customer with new seats and back cores, customer was still not happy, so we went ahead and provided customer with a reselection where customer can select a different set as this set was not the one customer liked how it look and felt. Our policy is clear where we only offer exchanges or reselection.

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my handicapped husband a special made recliner the base of the order was the Beast with extended height, foot length, and width. The chair was a lift recliner with in months it failed. A few more months and 4 visits they could not repair it so they exchanged it, But the new one was a cheaper basic Beast and they refuse to replace the chair I bought which was $1,000.00 more expensive.

  Business Response

  Date: 08/21/2024

  Consumer contacted Hudson's Furniture after their  recliner stopped working due to pet chewing thru the wiring. A technician was issued to service the recliner and per the technicians findings parts were ordered but not all parts were provided by the manufacturer. After a couple of attempts to repair the recliner, we approved to do an even exchange and new recliner has been delivered to the customer. They are now stating that the recliner is not the same size as the one originally purchased, but it has been confirmed with the manufacturer that the chair is the exact same chair originally purchased by the customer.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT COME HERE UNLESS YOU WANT TO BE DISRESPECTED AND SCAMMED, first off just wanted to say that a employee that works there his name is ****, should be fired or checked and talked to about his people talking skills and saying the correct information to customers, **** is extremely arrogant and rude, and we was told free DELIVERY for our purchase and now once the item is here and ready to be brought to my home they want to charge us wrongfully after telling us if was free and very rude about it and unprofessional on top of that, I would not come to this store if you want Fruniture, and if you do like what they have I say your best bet would be to avoid the sales person we had which his name was **** extremely rude, all together I highly dont recommend this place and I will not be referring my friends, family and other people to this store.AND to top it off my new dresser gets delivered finally to my home and it has 3 imperfections and damages I counted on it, and they was trying to force me to keep the damage product and have someone repair it ridiculous!! It should come from factory or wherever in perfect condition! Not delivered to your home damaged and your being told you have to WAIT for someone to fix it!!! So now we was told by ******* because of the companies error we have to wait several months for our dresser that its there fault and negligence for not checking and delivering damaged product to my home! Unacceptable I will be pursing and complaining until something is done right and will be going to the better business bureau and there corporate office and whatever else I have to do to get this right, absolutely ridiculous, bad customer service and damaged product trying to be forced to me upon delivery and being told for the companies mistake that now I the customer have to wait months and months for a new one to be delivered and theres no guarantee that it would be 100% in good shape? Unacceptable, DO NOT GO HERE IF YOU DONT WANT TO DEAL WITH THIS

  Business Response

  Date: 08/10/2024

  Hello, We will need further information to be able to address this issue. We can not locate an account for this customer based on their name, address nor phone number. Please provide invoice number or different phone that might have been used for the purchase.

  Customer Answer

  Date: 08/10/2024

  Its a order for my grandparents, *************************** or ***********************;************** is the phone number any further questions call that number, they havent called us and are taken there sweet time to deliver the piece we ordered, its absolutely ridiculous that they try to force a damaged product on someone and try to charge them and then it takes forever for them to correct there mistake 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22070676
  
  I am rejecting this response because:

  Its a order for my grandparents, *************************** or ***********************;************** is the phone number any further questions call that number, they havent called us and are taken there sweet time to deliver the piece we ordered, its absolutely ridiculous that they try to force a damaged product on someone and try to charge them and then it takes forever for them to correct there mistake 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/21/2024

  Customer opted for Free Shipping initially and were given the terms of Free Shipping and told 2 salespersons that Free Shipping was fine as it was just a small chest and they didn't want to spend the extra $100. They came back about a week later and changed their mind, wanted white glove delivery, but didn't want to pay for it. They were unhappy that **** told them that wasn't going to be possible, they would have to pay the fee. That is what they were initially upset about. When the dresser came in damaged, **** spoke to them the same day of delivery, apologized for the damage and miscommunication, and let them know I was reordering it. I spoke to them once Buyers ordered it and let them know it would be 3-4 weeks maximum until it arrived. It came in 2 weeks and we tried contacted them since it arrived and have left voicemails on 2 different numbers, hers and her husbands. They finally called us back yesterday and **** spoke to them and got the delivery set. They have not been waiting months, we have had 2 dressers come in for them in under a month as this order was first placed on 7/15, arrived after 2 weeks and same for the reorder. Thank you

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The special order couch we purchased from Hudson's had a manufacturer defect that resulted in the back breaking and the warranty being enacted shortly after purchase a couple years ago. We went in and not wanting the same thing to happen, chose a different couch that cost more. We are paying for the price difference of the couch. After waiting months for it to be built, we tried on 3 separate occasions to have delivery pick up the old couch and deliver the new couch that WE'RE paying for. Each time they refuse to take it because they found a single pet hair. We even picked up the piece of pet hair and they still refuse to take it. They state that it's their policy to avoid cross contamination. Cross contamination is their problem to solve, not their customer's. Their delivery guys have to go in and out of other properties with pets. Don't they get hair on their clothing? Are they changing their clothes in between each delivery? Do they not have pets at home? It's impossible to not find a single pet hair on a couch with pets and they should figure out a way to wrap the furniture. They told us they take couches that smell smoky. Isn't there a potential cross contamination with that? I even asked if we could bring it to the dump ourselves and they said they can't do that without charging us 25%. They refuse to leave our new couch so we're at an impasse. If this doesn't get resolved ASAP we will be charging back the purchase.

  Business Response

  Date: 06/26/2024

  As per our policy we can not pick up any furniture with any signs of pet hair, pet order or pet stains, and this is communicated to the customer prior to delivery/pick up. We have made special arrangements to have this transaction complete with a third party delivery company. This has been completed.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, I purchased a Flex-Steel reclining sofa from Hudson Furniture in ********* ** in the amount of $2999.98, delivered on April 25. found grease spots on sofa, sent pictures and ask for replacement.They refused to pick up or exchange, ordered a service rep to clean. I refused, I purchased a brand new sofa and insisted on same. After lots of conversation and no resolution I felt betrayed and was left with no alternative but to do a charge backThomas from customer care contacted me, he not only wanted to replace the sofa but agreed that the pictures from a previous purchase in January, on a $2400 leather chair was defective as well and should also be replaced or given a credit towards a different purchase I felt betrayed, forced to go to extreme measures for a resolution. I however, accepted the offer of exchange.Replacement sofa was delivered on May 9, perfect. Because of their commitment to making things right, I spent another $4421 plus money towards a Stressless Chair to replace the defective one that i was given credit for on 4/29. I contacted the bank and let them know the charge back was resolved on the sofa. I received the letter from my bank that the dispute was resolved and credit was issued to HF bank on May 21. May 29th I received an email stating HF would not deliver my chair until they received a letter from bank. ***** informed me a letter was issued to me and their bank, that they do not deal directly with a merchant nor will send letter. HF issues is with their bank and accounting. I called and left messages for ****************************** in accounting, my letter of dismissal was emailed to both by ******* in ********* or myself, all with no contact. The chair is a different purchase on a different card, and is being held hostage. They are dishonest, they force you to push back, to do a charge back or settle for defective furniture. I want them to give me back my money and pick up their furniture. Problem solved!

  Business Response

  Date: 06/11/2024

  We have issued a credit to customer

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21809208
  
  I am rejecting this response because:
  

  My Stressless Chair was delivered on June 13 @ 10:54 unassembled. The delivery guys proceeded to assembled the chair, but with some difficulty. Not only will it not swivel, they trashed the most important part of the chair, the locking rings to keep the back in a reclining position, rendering the chair unusable. I did agree for a service call and it was determined the need for the locking rings were missing, however, the swivel cannot be fixed. Waiting for a credit towards another chair.  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2024

  We have refunded customer the funds so that they may go to the store and reselect the chair of their choice.

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************