47 Customer Reviews
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Review from Dennis L
1 star08/05/2024
Only reason they got 1 was very nice show room Staff is a mess and customer service is the worst I have ever seen Asked the store manager to have the owner call me that was a month ago They are a store that should be skipped there are better choices in town.Review from Anthony R
1 star07/25/2024
DO NOT COME HERE UNLESS YOU WANT TO BE DISRESPECTED AND SCAMMED, first off just wanted to say that a employee that works there his name is ****, should be fired or checked and talked to about his people talking skills and saying the correct information to customers, **** is extremely arrogant and rude, and we was told free DELIVERY for our purchase and now once the item is here and ready to be brought to my home they want to charge us wrongfully after telling us if was free and very rude about it and unprofessional on top of that, I would not come to this store if you want Fruniture, and if you do like what they have I say your best bet would be to avoid the sales person we had which his name was **** extremely rude, all together I highly dont recommend this place and I will not be referring my friends, family and other people to this store.Review from Employee J
1 star07/02/2024
Worst service everyone passes the problem to someone else no one takes responsibility very poor service. And don't advertise free shipping when it's not free.
Hudson's Furniture Showroom, Inc. Response
07/17/2024
We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is important to us, and we are committed to addressing the issues you mentioned. We will investigate the miscommunication regarding our free shipping policy and ensure clarity moving forward.At Hudson's Furniture, we strive to exceed expectations and take full responsibility for our services. We will use your feedback to improve our processes and ensure a better experience for all our customers. If you have any further concerns, please contact our customer service team directly, and we will be happy to assist you.Thank you for bringing this to our attention.Review from Kimber H
1 star06/24/2024
I purchased a sofa and it was delivered in December. Within the first few days we noticed a stain and contacted the warranty company which we paid extra for. It took 6 months for them to get the leather replacement and when the guy came out to replace the leather two weeks ago, he did a shotty job leaving the seat loose and wrinkled. When we complained, they are now denying the claim for wear and tear! The sofa is only 6 months old and there are no signs of any wear and tear! The only area in question is the seat that he replaced. I contacted our salesperson and she advised that the store manger had reached out to customer care to assist us. 5 days later and not a word from anyone. Reading these other complaints does not make me feel any better. We would like some assistance with this matter.Hudson's Furniture Showroom, Inc. Response
07/17/2024
We sincerely apologize for the inconvenience and frustration you have experienced with your sofa purchase and the subsequent warranty service. This is not the level of service we strive to provide, and we understand your disappointment.We take your concerns very seriously and are committed to resolving this issue promptly. It is unacceptable that it took six months for the replacement and that the repair was not done to your satisfaction. We will address this with the warranty company and ensure that corrective actions are taken to rectify the situation.Our customer care team will reach out to you within the next 48 hours to discuss the next steps and provide the necessary assistance. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Review from Patricia S
1 star05/28/2024
Run, run as fast as you can! Bought a sectional from Hudson in February of 2023. Within 6 months the cushions and the springs were breaking down and we now feel like we will end up on the floor when we sit down. They sent someone to my house last summer who of course said he didnt see what the problem was but he would order new cushions. Fast forward to a year later and never heard a word from Hudson! My salesperson was pushy and tried to sell me things I didnt need. If she had listen to me when I told her what I already had she would have known that. Unfortunately, I purchased before she and the designer came to my house because she only offered that after I had made the purchase. The sectional and a chair I purchased would have been too much furniture for my space. They wouldnt give me my deposit back for the chair nor transfer it to another purchase so I walked away and took the loss for the chair, thats how badly I wanted to be done with Hudson! They are really sorry to read about a complaint on a review but thats about it,, SORRY is truly all they are.a sorry excuse for a company.Review from Lou W
1 star04/17/2024
We have a problem with a Flexsteel loveseat we purchased in March. The store is giving us a runaround and will not keep us updated as to a solution.Hudson's Furniture Showroom, Inc. Response
04/23/2024
Hi *** and *****! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB206969 in your subject line. Ill follow up with you as quickly as possible. Thanks!Review from Katrina C
1 star03/08/2024
We purchased a Flex Steel sofa 4 years ago. The filler for the couch cushions has flattened, the fabric has a lot of pilling. The cushion covers have zippers and are supposed to be washable. They aren't. Although washed on delicate and air dried the fabric has started to shred. We called to order new cushions with the fabric covers. We paid $350. We received the foam cushions only. They had no fabric covers. We called to order the fabric covers and were told they are not available. We asked how we can ship the foam cushions back and they said we can't and they will not refund our $350. Manager stated we ordered the wrong thing. We pointed out we didn't order anything, the store employee did and they ordered the wrong thing. Manager basically said too bad. We are not getting our money returned. Criminal!!!!Hudson's Furniture Showroom, Inc. Response
03/12/2024
Hi *******! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB200974 in your subject line. Ill follow up with you as quickly as possible. Thanks!Review from Jennifer B
1 star02/25/2024
DECEIVED BY THE OWNERS **************** So disappointed after bringing a couch home, being told I can try it for 30 days and it still not satisfied, switch at no charge or return for FULL REFUND. Neither of which have been true!! We received the sectional back in Dec, and I immediate it wasnt a good fit for my husbands back. This was explained to the ***** ** location and we have yet to see them do right by their word!!!! Unacceptable customer service and no regard for customer satisfaction. They promise to make ANY situation right, but fail to tell you its what THEY deem is right! So frustrated and husband still in pain. Wonder if this is a liability for the company!? Its worth looking into!Hudson's Furniture Showroom, Inc. Response
03/01/2024
Hi ********! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB199660 in your subject line. Ill follow up with you as quickly as possible. Thanks!Review from Christina S
1 star02/23/2024
I love the Hudson recliner, and my last one I had for three years, but I decided to get a new one. Identical chair, identical, color, everything identical about the chair. Until the fabric shredded in a seam, you would think they would give you a 90 day warranty but they dont give you squat so I will no longer buy any of their chairs. I will no longer recommend the chairHudson's Furniture Showroom, Inc. Response
02/28/2024
Hi *********! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB199572 in your subject line. Ill follow up with you as quickly as possible. Thanks!Review from Meda D
1 star02/22/2024
We ordered a table and buffet and paid a down payment on it. We were told that we could cancel the order and receive a full refund if needed. We live out of state and would have to drive to pick it up. Our circumstances have changed and we no longer want the furniture. Now Im being told by the sales associate that they have to no cancellation policy. That is not what we were told, we had him on speaker phone when we placed the order and my husband was also on the call.I was sent a copy of the receipt and sales agreement. the agent forged my signature on the contract. If this is not resolved, Im filing a lawsuit in small claims court.Hudson's Furniture Showroom, Inc. Response
02/28/2024
Hi Meda! Im really sorry to hear about the problem youve experienced. I would appreciate the opportunity to review your account to assist you in resolving this. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB199368 in your subject line. Ill follow up with you as quickly as possible. Thanks!
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