Complaints

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is a major issue with our HVAC system. We have been calling Maronda leaving voicemails and emailing a service:warranty request starting 11 August 2023 and a month later still no response. It is corroded and leaking and a lot of bacteria and mold which we have been in hailing for the past month. Had a specialist come out and our unit is a 3.5 ton HVAC and we have a 2472 sq ft house. It is working so hard to cool this size house with being such a small HVAC it has corroded and leaking. This house is less than 5 years old. Tried to contact *** *** who installed the unit when the house was built and they are no longer in business. Have been closed down for awhile now. The new A/C company has also verified that the 5 year warranty has not been initiated. We moved here almost 5 years ago and the warranty has not been verified? The verification should have come from Maronda or ****** but is nowhere in the Trane system. Please verify the warranty so it can be repaired immediately and also what is the Florida standard for a home that has 2472 sq ft to have what size HVAC installed.? Requesting warranty work to be covered or authorization for a new HVAC to be installed that can actually handle cooling our home. The mold and mildew is on the inside system in the house and have several pictures of the mold through the system and dripping from our vents.Need assistance soonest!

  Business response

  09/08/2023

  The warranty period through Maronda Homes expired almost 4 years ago and there is no history of any reported issues with the A/C system.  All work orders for this home are attached indicating there were no HVAC work orders.  The registration of the unit is the responsibility of the homeowner.  There will be no further action by Maronda Homes-RW

  Customer response

  09/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I closed on my home built by Maronda Homes in February of 2022. Since that time we have had the following list of issues due to the very poorly built home: 1. Upstairs roof leak due to no vent caps installed on roof. Upstairs ceiling had to be repaired multiple times due to repairs also being done incorrectly. Upstairs ceiling now looks like patchwork...in a brand new home. 2. Patio roof had to be replaced due to being installed incorrectly causing multiple roof leaks. Then, had to be repaired again because the new patio roof was also installed incorrectly...again. 3. Patio ceiling had to be completely replaced due to water damage. 4. Kitchen cabinets had to be pulled out and replaced due to being installed incorrectly and unlevel to the point the backsplash could not be installed. 5. Cabinet doors had to be replaced due to inferior products falling apart. 6. Jack and Jill bathroom had to be completely gutted due to the shower being installed incorrectly. Was unusable for almost 1 year. 7. Upstairs bathrooms had no power to the outlets for the first 3 months of living in the home due to multiple outlets having shorts. Outlets installed incorrectly. 8. Garage door was repaired multiple times due to incorrect installation. 9. A light was missing in the foyer and had to be installed after we noticed everyone in the neighborhood had one but us. 10. After 18 months in the home, it was discovered that an entire AC vent had been drywalled over so air was blowing into the ceiling between the first and second floor. 11. Subfloor on the second floor had to be repaired and still sinks and creaks due to bad floor joists being used as admitted by installer. 12. Master bathtub and shower were faulty and had to be replaced/repaired due to leaks. Has been 6 plus months and still incomplete. I would like the master bath completed. Home has been incomplete for 18 months of occupancy while paying full mortgage. I feel some financial damages should be discussed as well.

  Business response

  07/31/2023

  We take customer satisfaction seriously and are glad to hear from you.
  First, I would like to apologize for any frustrations you've experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any concerns that occur and help us to improve our services.
  We're proud that you've selected Maronda Homes as your home builder, and we'd like the opportunity to resolve your concerns and earn your continued trust. Our Warranty Dept. will be reaching out to you to discuss and address your outstanding concerns. - RW

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Maronda homes installed a 3 ton HVAC system and considering site drawings, square footage of my home etc, a 3.5 ton HVAC unit was needed. I have contacted them and they stand behind this even though an employee they sent out stated that unit that was installed was too small.

  Business response

  07/26/2023

  Maronda Homes has been in contact with Ms. ******** regarding this matter since mid June 2023.  Maronda Homes has had an outside HVAC Company review the attached energy calcs and it was determined the size of the system installed in the home was adequate. The specifications of the calcs are determined by the State of Florida and the Municipality ensures what is installed is within those specifications.   These same calcs were approved by **** ***************   The Homeowner decided to hire another HVAC Company and upgraded her unit.   As you can see in the attached email, the 2nd HVAC Company used fictional numbers to justify the upgrade of the unit.  As Management has communicated(email attached)  Maronda Homes stands by the approved calcs and unit that was approved by the municipality and installed.

  Also attached is a snippet of our 2-10 Warranty System that indicates what Maronda Homes uses as a guide to determine if a home has a HVAC deficiency.   

  Business response

  08/10/2023

  The size unit that was installed was 1st improved by Town of Grant.  This(and any other) Municipality would not have allowed for an undersized unit to be installed.  IF an unit was installed too smaller then what was regulation by Florida State HVAC Code, the Certificate of Occupancy would NOT been issued.   In the end, while other HVAC Companies can "claim" the unit is not large enough for the home, we installed per state guidelines.  RW

  Customer response

  08/15/2023

  Provided that Maronda is now passing the buck to the town of Grant for their certificate of occupancy, I think it is only fair for me to confirm that the town of grant issued the certificate of occupancy and concurred on that size HVAC unit. We do not know for sure the specifics of that certificate that Maronda is using as their defense for the undersized unit.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 3, 2022, we ***** * * ****** * ******** ** ** ******** ******** ******** ** ****** entered into a home purchase agreement with Maronda Homes, LLC of Florida (whose address is **** ** ******** ****** ********** ** *****) for home price of $512,600. The house was to be constructed on Lot *** *** * ******** with the location address of **** ******** *** **** ****** *** ****** The initial deposit of $8,970.50 was paid by electronic check on October 5, 2022 (refer to attached document). At that time, we were informed by Max that the new construction would take between 6 - 9 months from the time permits were completed. Before signing the contract, we had multiple conversations with Max regarding the option to cancel and receive a full refund of the deposit. We were assured every time that Maronda would in fact refund our deposit, especially due to our current medical issues. The purpose of complaint is for Fraudulent and Material Misrepresentation of the Sales Agent, Massimo S******* ****** whom we were heavily influenced by our decision to purchase from Maronda Homes. The Sales Agent made repeated misleading verbal promises and guarantees that Maronda would provide refunded deposits to home buyers based on circumstances, such as medical. We are requesting refund of our deposit in the amount of $8,970.50. The company has been presented with numerous requests and refused all attempts to mediate. The sales agent was informed about cancellation request in May 2023, prior to the permits ever finalized. After verbal, email documentation followed to Maronda Homes agents, Max, Brian A*** & Les A******* (see attached) and no resolution or agreement to mediate. Note that on June 9, 2023, the day we sent a follow-up email to Max, the new construction a* **** ******** ** was listed for sale and is under Contract with new buyers as of June 28, 2023, for more than $47,000 profit than our original purchase price. Therefore, we feel there was no liquidated damages.

  Business response

  07/24/2023

    A deposit's definition is a sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later.

  Below is a section of the ********'s contract.  The Buyers paid this as a pledge to the contract and they decided to default the contract.

  18. BUYER'S DEFAULT:
  A. Liquidated Damages Prior to Payment of Additional Deposit. If, prior to payment of the
  Additional Deposit specified in Section 2 herein, Buyer defaults or fails to perform any term or condition
  DocuSign Envelope ID: ************************************
  10
  ***********
  of this Agreement, including a failure by Buyer to pay the Additional Deposit, the Initial Deposit specified
  in Section 2 of this Agreement shall be retained by Seller as liquidated and agreed upon damages,
  whereupon the parties’ rights, privileges and obligations hereunder shall terminate and the parties shall
  have no further obligation to perform the remaining terms and conditions of this Agreement. The parties
  acknowledge and agree that the exact amount of damages which would be sustained by Seller as a result
  of Buyer’s default and/or failure to perform under this Agreement are not readily ascertainable and that
  the Initial Deposit represents a fair and reasonable forecast of Seller’s damages in the event of a default
  by Buyer prior to payment of the Additional Deposit.
  B. Liquidated Damages After Payment of Additional Deposit. If, after payment of the
  Additional Deposit specified in Section 2 herein, Buyer defaults or fails to perform any term or condition
  of this Agreement, Seller shall be entitled to recover liquidated damages from Buyer in an amount equal
  to twenty percent (20%) of the Purchase Price. In the event Seller has received Deposits from Buyer
  under Section 2 of this Agreement which are less than twenty percent (20%) of the Purchase Price, Seller
  shall be entitled to retain the Deposits as partial payment of the liquidated damages and may proceed
  with an action in law or in equity to recover the balance of the liquidated damages. In the event the
  Deposits received by Seller under Section 2 of this Agreement are greater than or equal to twenty
  percent (20%) of the Purchase Price, Seller shall retain an amount equal to twenty percent (20%) of the
  Purchase Price as liquidated damages and shall return the excess, if any, to Buyer, whereupon
  the parties' rights, privileges and obligations hereunder shall terminate and the parties shall have no
  further obligation to perform the terms and conditions of this Agreement. The parties acknowledge and
  agree that the exact amount of damages which would be sustained by Seller as a result of Buyer’s default
  and/or failure to perform under this Agreement are not readily ascertainable and that twenty percent
  (20%) of the Purchase Price represents a fair and reasonable forecast of Seller’s damages in the event of
  a default by Buyer after payment of the Additional Deposit.
  C. Specific Performance. Notwithstanding the foregoing, in the event Buyer defaults
  or fails to perform any term or condition of this Agreement, Seller shall be entitled to seek specific
  performance under Section 18 of Buyer’s obligations as an alternative to liquidated damages.

  Customer response

  07/25/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  The terms of the contract are not the focus of the complaint. As described in the BBB filing the Sales Associate representing the company made false and materially misleading statements during the presale and post-sale execution of the contract. These statements and promises that this deposit was refundable regardless of the written contract were made repeatedly and in the presence of others. They too were the recipients of those same statements during their pre-sale and post-sale experience, who signed their contract under the pretense that their deposit would be refunded if cancelled.
  The sales agent emailed us a copy of a signed contract for another purchase on the same block by unknown buyers to us earlier in the year.  He wanted to reassure us that a signed contract could be cancelled, and buyers were fully refunded their deposit (see attached Maronda Harmony Reserve contract).  We signed the contract in good faith based on all the sales agent’s communication to be truthful, specifically that our deposit would be refunded if we had to cancel or a valid reason.  Due to HIPPA and BBB, we cannot disclose the details of medical condition and report as to why we had to cancel.  We have repeatedly sought to engage directly in a dialog with the company to discuss our observations and experiences. The agent stated repeatedly stated that Maronda would have no problem refunding the deposit because the housing market was getting ‘hot’ and Maronda would make more money selling the house to another buyer in later months.  In fact, it appears that Maronda is profiting more than $47,000 from the current pending sale of the same property as of June 28, 2023 (see attached Trulia). The hope was to privately mediate some form of agreement. Maronda has chosen to avoid any direct responses other than those listed in the Better Business Bureau complaint.  
  Therefore, we shall discuss it here in public. A company is not obligated to be “nice”, but it is obligated to be ethical. A salesperson who makes verbal commitments supported by providing other contracts may be protected by the terms of the contract, but who protects the consumer? Why enter a contract, any contract, when the salesperson has no intent of living up to the verbal commitments.
  
  Maronda Homes has a long history of sales, so the assumption is that it has succeeded by operating in an ethical manner.
  With that assumption, the Sale Associate was not trained properly to operate in a highly regulated market. It would be negligent of the company to permit the Sales Associate to sell real estate on their behalf.
  We were seeking to discuss with corporate management whether the company position was on this sale, given the light of the facts, was in keeping with corporate policy and philosophy and hence, ethical.

  
  
  Sincerely,
  
  **** ********

  Business response

  07/27/2023

  While Maronda Homes empathizes with the *********s situation, there is still a binding contract that must be upheld. .  #24(attached) of the contract reads oral statements not reflected in this agreement shall have no effect and are not binding. All mentioned conversations between Sale Agents********** can not be proven and therefore we default back to the executed agreement/contract.-RW

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We closed on our home in February 2023. We had a home inspection done that identified some issues. Maronda closed some of the issues and promised to fix the rest later. Our biggest issue was a crooked sliding glass door that was installed. At one point, they told us it was the best they could do and I told them that was not going to fly. Eventually, we got a VP involved and they promised to replace the entire slider due to issues with the manufacturer. We are still waiting. Our windows are terrible. In fact, two of our windows can break at any given time because they are really hard to close. We also have issues with cabinets. They installed a broken cabinet and I have no idea how anyone could have missed it. They fixed some of the cabinet stuff by just adding another layer on top of it. We still have a broken cabinet that one of the managers identified. They literally painted over broken stuff. We are still waiting for all those three things to get fixed. It is hurricane season. Last month they said the slider would be replaced in three weeks but it has been over a month. We still need a date for the cabinets, nothing. Once the slider is replaced, they will tackle the windows but we are still waiting. There is either a lack of response or a response that doesn't provide much information. It has been four months since we closed and unless I ask for an update, I do not hear anything. The last time I asked, I was told they were still waiting on my items. I am not happy with Maronda at all and although I like the house, I would not recommend them today unless they make changes to how they handle warranty. They seem to be more interested in building new homes than taking care of their mistakes.

  Business response

  06/19/2023

  Attach is an email thread between the Consumer and our Production Manager. The Consumer and Production Manager spoke this morning where it was decided the Consumer was ready to schedule the final items that were originally on hold because Consumer was traveling. 

   

  As of now, all work is scheduled to be completed by June 28, 2023. 

  Business response

  06/22/2023

  It is Maronda's understanding there was miscommunication, the Consumer requested Friday work schedules, originally asking for June 23, which was not available, then requested June 28(not a Friday), the consumer's husband asked for June 30th and that is when work has been scheduled. 

  Cabinet materials were unable to be obtained in May.   In the below rejection, Consumer indicates she was told cabinets would return in August to ensure she was physically there for repair.  Currently, cabinets are on track to be in stock for August install as originally requested. 

  The replacement slider was ordered and per requested was on hold to be installed until August upon her return.   This is now part of the June 30th schedule. 

   

  Based on all open work orders and communications with Warranty Department, the only open items are cabinets and slider, both addressed above.   

   

  This rejection is the 1st time Maronda knew Consumer wanted to communicate with a Maronda Executive.  The VP of Construction will call Consumer by COB Friday June 23rd, 2023. 

  Complaint: ********
  
  I am rejecting this response because the work is scheduled to be completed on June 30th, not the 28th. Additionally, the business is not honest in their response. They have stated that the work was on hold because the consumer was traveling but that is incorrect. The business has been playing games for months now. Unless I contact them and ask for an update they are silent. They knew I would be traveling this summer and I gave them my travel dates. After they didn't meet that specific date at the end of May, they told me they would have the cabinet people return in August so I could be there in person and make sure everything was done properly. The sliding glass door was identified before we closed in February 2023 and they kept sending the wrong people to look at it and we had to keep contacting them, refusing to accept the crooked door before they decided it needed to be replaced. We were told the new door would be replaced by the end of May and we are now approaching the end of June. They are refusing to take any responsibility for not getting things done when they had months to do so. We give them access to our house for three months before we moved in and still the slider is not done today. I have emails to show how many times they have said they would be completing the work and how many times contractors have been to my house to fix the same stuff. I find their response insulting. They should have just said all work is scheduled for the 30th and leave it as that. By the way the email I sent to Sherryl asking for the email address of a Maronda executive was ignored. When I went to her office to talk to her she told me she was not warranty and I needed to wait. Nothing else could be done. By the way, my papers included Sherryl's name as the person of contact for warranty. Please take some responsibility here and respond with the truth. 
  
  Sincerely,
  
  ******* **********

   

   

  Customer response

  06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that they continue to be dishonest in their response to the BBB. The VP called me today and he is on top of things and will ensure they get done. Also there are more work orders open than the two listed above but I will deal with the VP going forward because I know from talking to him in the past he is a man of his words.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I need to move the closing date to July because I am out of the country. The listing and communication stated closing July/August.

  Business response

  06/15/2023

  Closing dates are estimated as indicated in the Maronda Homes contract   We expect the home to close in the same month the house has received certificate of occupancy,also part of the contract. On 5/11/2023 a letter(attached) was sent indicating closing was quickly approaching.   On 6/7 another letter(attached) was sent indicating closing date of 6/30/2023, giving a 3+ week notice of closing. -RW

  Business response

  06/19/2023

  Maronda Homes is confident we have done everything per executed contract and expect the home to close when certificate of occupancy is issued.  That will be June 2023, therefore we stand by the closing date of June 30th, 2023. The Sales Director spoke with Consumer on Friday 6/16 or Saturday 6/17, offering a virtual walk through(with the Real Estate Agent, Sales Director, and Consumer), mail away closing, adding an addendum in the contract that when Consumer is back in the Country, a full House Orientation will be done with the Superintendent of the house.  At the end of the phone conversation, THe Sale Director felt Consumer was statsitfed and making arrangements needed to close on June 30th.  Due to the time difference, the Sales Diretor will call Consumer again on Tuesday 6/20/2023.   - RW 

  Customer response

  06/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that the response made by the business is correct. I am not happy that I am being forced to close early but the operations manager explained why the closing needs to take place in June. I recommend that the business not include a estimated date of completion or closing in future listing to help minimize complaints like mine. I chose this house based on the completion and closing timeframe. If I had known there was a possibility of closing in June I would have chose a different home. I appreciate the business offering to make accommodations to assist with the walk through and the closing. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  05/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved into my home in Dec. And from the begining I have been trying to get my kitchen cabinets fixed or replaced. And over and over I keep getting told that they are working on it. It has now been 6 months and I can't finish my kitchen which is the heart of the home because I can't get my cabinets replaced. We have reached out to the workers there every week since Dec. And they just keep saying same thing. We haven't heard anything. That is unexceptable. I have bought this house in the time I was suppose to and you can't even fix what is wrong with the home. We have had toilet back ups. Closet shelves falling off walls. And cabinets that are two toned and all rough and choppy. I am sick of the excuses. You fixed the toilet back up. Which was due to the builders and plumbers not knocking out the plumbing to flush. You had a closet person come and put extra screws in our wall for the wire rack. But my biggest complaint is the kitchen. So when we called today to ask what is going on 5/22/23. The guy on the phone said good luck.. There are 64 open complaints about their cabinets. If you are thinking of buying a home from this builder. Think twice because the warranty people do not give a crap. And different service people told us that they get bonus' the faster that they put these houses up. They don't care what is wrong with the homes because they say they can fix them after they are sold through warranty people. And here I am waiting for my brand new dream home kitchen to be replaced so I can invite people over to see it. Trash company for sure. Run if you are thinking of buying one of these homes.

  Business response

  05/25/2023

  We are sorry you are not currently happy with your home. The original owner completed a walkthrough and was satisfied with everything we had done. We understand your frustration with the material delays, we will continue to work on improving and resolving your items. We take pride in our homes and the way they are constructed and will stand behind them.-RW

• Initial Complaint

  05/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I closed on my home on Friday April 28th. Prior to our closing we did a walk thru of our home. There was a guy caulking parts of the flooring and ***************** the Project manager. The first thing I saw was the blind package was missing. There were also no screens on any of the windows. (** said he would just go and get the screens, he didnt!) When we did our very first walk-thru there were painters everywhere, so it made it difficult to notice all the imperfections. When we did bring up some shotty workmanship we were met with the response: This is a production home, not a custom build! In our contract it stated that we would get 4 stainless steel appliances. I distinctly asked the sales rep ********************************* about it. The day prior to closing I was told it was a glitch, and it should not have been put in the amended CONTRACT! Maronda homes agreed to give us 800 in lieu of a refrigerator. Oh and the grass was dead. They agreed to replace that also. My first morning was met with a storm. About 6 AM as I was unpacking, the Livingroom and kitchen lights went out. I flipped the breaker and it kept popping. After going around and shutting various switches, I determined that the carriage lights on the garage must not have been properly sealed. I reached out to *** the warranty department and finally the company that did the electrical. They said they would get right back with me. They havent! Then while flipping the breaker, I saw a puddle. (Just for reference, guess what is in the garage? All my possessions, mostly in card board boxes) Water was coming from what looks/ed like a hole in the wall behind the hot water heater. Next is the microwave. We went to nuke a breakfast sandwich before we started moving boxes. The microwave sounded like it was going to explode. Then there is the cabinet that it separating from its self. Then the missing mirror in the guest bath. The bottom of the sink cabinet where water had leaked and a laundry list of other items.

  Business response

  05/22/2023

  Maronda Homes has been in communication with the homeowners regarding the warrantable issues that have occurred at the home.  All are in the process of being addressed.  Maronda Homes has scheduled a follow up meeting with the homeowners on 5/22/23 @ 2 pm to ensure all parties understand the completion schedule and to address any concerns. RW

  Customer response

  05/23/2023

   
  Complaint: 2000173
  I am rejecting this response because: 1)This is not a warranty issue! Most of these things were on the original punch list. 2)Yesterdays meeting seemed like *********, I had the same conversation with **** & ***** over a week prior that my spouse *** was having. Promises were made, yet things still didnt get fixed. They actually got worse. So until things are completed, no I do not accept the businesses response. When they keep their word, I will give my feedback. 
  
  Sincerely,
  
  ***************************

  Business response

  05/24/2023

  Maronda Homes is committed to completing the items that have been discussed in our meetings together.  As we reviewed, all items are in process and we'll continue to update you on the progress.  Our VP of Construction will be in touch with you again this week.-RW

  Customer response

  01/17/2024

  We purchased our home in late spring of last year. We had numerous issues, some were addressed. However, a window hadn't been addressed. They sent people out and we always got the same response, "I need to call the office." then silence. The last time a window guy came out and said the window needed to be replaced. He would let the office know. That was months ago. At that same time it cooled off here in southern FL. I went to open one of the master windows and it basically fell apart. The inner springs had been jammed back into the sides of the windows. The tech said it needed to be replaced as well. the kicker is, we waited for our screens to be installed way after closing. The installer (who also worked for ******************) had to have noticed that both windows had issues. yet never said a word. Maronda has been aware of this issue for months and has chosen not to do anything about it. Totally non-responsive.

   

  Repair

  Business response

  01/19/2024

  The below is the response from the ***** South divsion president *************************************************** was contacted by our Warranty Manager on 1/11/24 to discuss the two window issues. While communicating with the homeowners on 1/11/24, the Warranty Manager had one of the two windows scheduled to be repaired on 1/16/24 and the other window scheduled to be replaced on 2/9/24, pending the window material.  As scheduled, the Master Bedroom window was repaired on 1/16/24. The ******** Manager met with ******************** onsite on 1/18/24 to confirm the completion and satisfaction of the repairs. The ******** Manager also set up a plan with ******************** for the future window replacement on 2/9/24 to coordinate any and all secondary repairs that might be needed due to the window replacement.  ******************** seemed very pleased with the results at that time. ******************** has been instructed to contact the Warranty Manager directly via phone and/or email if there are any other problems or warranty concerns that *** arise.

  Customer response

  01/24/2024

   
  Complaint: 20001730
  
  I am rejecting this response because: This true. They finally did reach out, but only after threatening them again with filing with the BBB. One window has been repaired. The front window has yet to be fixed. They have promised in the past (for over 7 months) to repair the window. So it is a wait and see, especially since they no longer do business with the company that installed the window, and they are the ones supposedly coming out. Try keeping your word. Which so far in my book doesnt mean much. On a funny note, my sidewalk isnt even square to the house. It goes at an angle. 
  
  Sincerely,
  
  ***************************

  Business response

  01/26/2024

  There has been no change to our scheduled appointment for 2/9/24 with ********************. We have the window replacement and secondary repairs (trim/drywall/*********) lined up as well. The Warranty Manager also confirmed this with ******************** via phone on 1/22/24. 

  Customer response

  02/01/2024

   
  Complaint: 20001730
  
  I am rejecting this response because:Like I stated before. I have heard this song and dance before. Until it is dont I wont accept their response. 
  
  Sincerely,
  
  ***************************

  Customer response

  02/15/2024

  Maronda did get the window in place. They did a very crappy job of putting it in place and stuccoing it . The painter from the same company even said it was a messy job! I will not be surprised if it leaks. They never returned to put the shutters back up. With the bathroom , we were told they would come back the next day to finish. They did not. I had to do it myself. Also one last note . They tell you they dont know what time that their employees will be coming back the next day but guarantee they will let you know, as they are caught on camera scheduling them for other jobs for that very day.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In October 2022 I closed on a home built by Maronda Homes. There were several items on the punch list of outstanding work, and although I expressed concern about closing, I received a threatening phone call from Kurt A. (an executive with Maronda) threatening to levy a fine against me for refusing to close on my unfinished home. At the time of the call I had missing cabinets, no mirrors, no medicine cabinets, no closet shelving, missing 6 LED lights in the center of the home, drywall repair, stucco repair, painting to be completed, one wall in the Livingroom with dead wiring, a non-functional septic system, and an extension cord powering my well system. I cited all of these reason for my reluctance to close and was asked "Who the hell do you think you are?" by Kurt and was told that they will fine me 1.5% for "interfering with closing". I closed a week later and stated in my survey that I closed under duress. I signed the Addendum to Pre-Settlement Inspection Report form on 10/28/2022 that identified these items as items that Maronda will address. 7 months later I am still waiting for Maronda to complete the work. I have gone through 3 different construction managers since closing who have all stated that they were assigned to make things right. Rebecca W. even contacted me after the last BBB review in March 2023 and stated that Maronda will be in touch "....with a plan to resolve your concerns". The appointed person, Chris M., has not returned my texts, emails, or phone calls since March. I am still awaiting on several items on the punch list as well as a new tub, as my tub cracked upon the first month we used it. In addition, I currently have a leaking shower as a result of poor installation. All of the items were filed in the warranty portal, per my contract. I was informed by other Maronda Home neighbors, "Good luck getting Maronda to follow through."

  Business response

  05/15/2023

  Someone will be in contact today to provide an update on the completion of the remaining items. -RW

  Customer response

  05/15/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  Maronda has made several statements on online platforms in several reviews/complaints that I've made indicating that they would resolve the issue.  This issue will not be considered "acceptable" until they stop talking and start doing. Even though they reached out and stated the issues will be addressed (again) I maintain little hope in the completion. Saying they will resolve it and actually resolving it are far contrasting actions. I will update this complaint once all of my issues  are ACTUALLY completed.
  
  Sincerely,
  
  **** *******

  Business response

  05/18/2023

  Contact has been made with this Consumer and all needs are being researched and addressed as needed. - RW

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/31/23 we entered into a contract with Maronda Homes to build our home. We gave them a $5,000 deposit that day. On the next business day we applied for a mortgage with their lender RMC, Pamela J******. Unfortunately we were not approved for the mortgage. Peter our sales representative assured me Maronda would refund our deposit within 3 weeks. I have all this in text. It is 5/12/23 I have not received our refund of $5,000 and the sales representative has stopped responding to me. I have tried to contact Maronda Corporate office with no success. PLEASE ASSIST US! THANK YOU IN ADVANCE.

  Business response

  05/16/2023

  Maronda Homes has initiated the buyer's request to refund the deposit based on contract terms due to loan denial.  - RW

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩