Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 polaris rzr xp 1000 and when I purchased it they sold it to me me with aftermarket wheels and tires and sold me an 3 year warranty on it so I had my motor go bad because of a manufacturer defect but the warranty they sold me did not cover my machine cause of the tires they put on it they sold me the wrong warranty for machine now warranty won't cover motor they said there. Sales man made a mistake and they will give me back 2140 what I payed for warranty and I'll still have a bad motor and will cost me another 8000 dollars to fix it don't seem right I bought a warranty and they messed up and I have to pay for there mistakes

  Business Response

  Date: 07/10/2024

  Dear ***** ,
  
  I understand your frustration regarding the recent issues with your Polaris RZR and the warranty coverage provided. I apologize for any confusion or inconvenience this situation has caused.
  
  After reviewing your case, it appears there are a few important points to clarify. Firstly, the aftermarket wheels and tires installed on your machine at the time of purchase affected the warranty coverage originally offered. As off-road vehicles, these machines are subject to rigorous conditions and wear, and as such, warranties typically specify coverage for specific components under certain conditions.
  
  We acknowledge the type of warranty sold to you, which unfortunately did not cover the motor issue you experienced due to the aftermarket modifications. It did cover many, many other valuable components unrelated to the wheel package.  In response to this issue, I offered multiple options including a refund of $2,140 to cancel the  warranty, option two i was able to negotiate additional coverage up to $2,500 through the warranty provider as a gesture of goodwill. Additionally, I have been willing to contact the outside repair facility to explore options to reduce the cost of repairing your motor. I've been extremely willing to work with you. 
  
  It's important to note that not all issues are covered under warranty, especially when modifications have been made to the vehicle that *** impact its performance or reliability. My sales team strives to outline these details clearly at the time of purchase to manage expectations regarding ownership costs and warranty coverage.
  
  Please let me know if you have any further questions or if there's anything else we can do to assist you during this process.
  Best regards, *********************** - General Manager 

  Customer Answer

  Date: 07/21/2024

  The tires where installed by sky motorsports and the warranty was sold to me not for my machine should of sold me a modified warranty but tires didn't cause trouble was a bolt that backed out of rod bearing so manufacturers defect it would of been covered was told by warranty company if I was sold the right warranty should of been modified warranty so your company is responsible for my lose because I was told by 2 of your employees it was covered 

  *******************************;

   

  Customer Answer

  Date: 07/22/2024

  The tires where installed by sky motorsports and the warranty was sold to me not for my machine should of sold me a modified warranty but tires didn't cause trouble was a bolt that backed out of rod bearing so manufacturers defect it would of been covered was told by warranty company if I was sold the right warranty should of been modified warranty so your company is responsible for my lose because I was told by 2 of your employees it was covered 

  *******************************;

   

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Slingshot from Polaris in Sanford from Sky Powersports in Dec 3,2001 located at 3710 W .1st st Sanford ,FL 32778. When I Brought the car in for the second service they noticed the rear seal in the rear gear case was leaking around the drive shift so I then brought it back the next week to have the seal replaced because it's under warranty and thought it would be a simple fix and now they said that the rear gear case was no good .There was nothing wrong with it when I brought it there. Now they say I cannot drive it at all and it is not under warranty. The vehicle has only 4,500 miles on it. I had to bring it home and as I was driving it makes a loud noise. I do not have a vehicle to drive at all now and still owe $21,000 on it . I have hardly driven it or gotten use of it.

  Business Response

  Date: 11/01/2023

  I appreciate you reaching out to us regarding the concerns with your 2022 Slingshot. I understand the frustration you must be feeling, and I apologize for any inconvenience caused.
  I want to shed some light on the situation. The issue you're experiencing with the rear gear case is a known concern, and we've taken steps to address it. We had escalated the matter with the claims department at the manufacturer, and the repair was set to be processed under warranty. Please understand that the repair process can be time-consuming, often requiring a 2-week downtime to order parts and complete the necessary fixes. We value your patience and cooperation in allowing us to follow through with our repair procedure correctly. I acknowledge that you've decided to take the vehicle back without completing the repair. I want to emphasize the importance of bringing the vehicle back to us so we can finalize the repair in a timely manner. This not only ensures the repair is done correctly but also upholds the warranty coverage. I understand the inconvenience this may cause, and I genuinely appreciate your understanding and cooperation. Please contact us at your earliest convenience to schedule the return of your vehicle, and we'll expedite the repair process to get you back on the road as soon as possible.

  Thank you for your patience and cooperation.

  Nick B***** 

  Service Manager 

  Customer Answer

  Date: 11/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2023, I purchased a 2023 Indian Pursuit and finalized all documents and paperwork. A condition of the sale was that the dealer would correct two paint flaws on the motorcycle, (a scratch on the gas tank and a scratch on the top left hard bag cover). I agreed to pay the additional monies for this repair, although under protest. The dealer promised to have my new motorcycle ready in "7 to 14 days". To date, the paintwork has not been initiated and according to Jason, the General Sales Manager on 09/05/23, the painter does not have the parts in his possession to begin the work. The dealer has never made an attempt to contact me since the sale. All communication has been initiated by me. There is no sense of caring at all from this dealer. I do have a "we owe" form documenting the work to be performed including the 7 to 14-day time frame.

  Business Response

  Date: 09/07/2023

  I want to begin by acknowledging your frustration, and I want to assure you that we are genuinely committed to addressing your concerns. We  personally delivered the parts to the painter today, as it was necessary due to his busy schedule. Your patience and understanding in this matter have not gone unnoticed.
  
  I am pleased to provide you with an update on the progress. The parts have been successfully delivered to the painter, and he has taken immediate steps to prioritize the job. It has been moved to the front of the line, with the goal of having the paintwork initiated this weekend. He is fully dedicated to expediting the process.
  
  If the painter is able to complete the paint repair over the weekend, we anticipate that we can promptly reassemble everything, allowing you to have your bike by mid-week. Please rest assured that we are doing everything within our power to ensure a swift resolution for you.
  
  Once again, I want to extend my sincere gratitude for your patience and understanding. Your satisfaction is of paramount importance to us, and we are committed to making this right for you. If you have any further questions or concerns, please feel free to contact me directly at *************
  
  Thank you for choosing Sky Powersports. We look forward to delivering your fully repaired 2023 Indian Pursuit motorcycle to you as soon as possible.
  
  Sincerely,
  
  Jon C*
  General Manager

  Business Response

  Date: 09/25/2023

  We appreciate your patience and understand your concerns regarding the recent service experience with our dealership. Firstly, we would like to apologize for any inconvenience you may have faced in this matter.
  
  We acknowledge your earlier communication with Alicia and Jason, and we sincerely apologize for the delay in our response. We understand that timely communication is vital, and we fell short of your expectations in this regard. We will address this internally to ensure such delays do not recur in the future.
  
  Regarding the repair of your motorcycle, we are pleased to inform you that the necessary repairs have been completed, and your motorcycle has been returned to you. We hope that the work performed meets your satisfaction, and that you are now able to enjoy your motorcycle without any further issues.
  
  We value your feedback, and we are committed to improving our services. We appreciate your patience during this process, and we understand the importance of actions speaking louder than words. If you encounter any issues or have any further concerns, please do not hesitate to reach out to us. We are dedicated to resolving any outstanding matters promptly and ensuring your complete satisfaction.
  
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Sincerely,
  
  Jonathan C*

  GM 

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *******

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used motorcycle from sky powersports on July 18 2022. I was also given a warranty on the motorcycle and since purchasing it I have had to take it to the shop for repairs five times and it has yet to be completely fixed. It has multiple oil leaks had some electrical issues. When I purchased it I was assured by the sales rep and manager it was in great condition and had no problems.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 9, 2022/09/23) */ Thank you for this information and we are sad to here this customer is unhappy as we've done our best to accommodate his needs. Customer purchased an 8 year old bike with 15,000 miles. He has the warranty for peace of mind. The repairs he has brought it back for have been extremely minimal and have been taken care of at zero cost and in a timely fashion. Due to the inconvenience we can give the customer a $50 cash voucher to use in our store next time he visits.