ComplaintsforSky Powersports Sanford

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2022 Slingshot from Polaris in Sanford from Sky Powersports in Dec 3,2001 located at 3710 W .1st st Sanford ,FL 32778. When I Brought the car in for the second service they noticed the rear seal in the rear gear case was leaking around the drive shift so I then brought it back the next week to have the seal replaced because it's under warranty and thought it would be a simple fix and now they said that the rear gear case was no good .There was nothing wrong with it when I brought it there. Now they say I cannot drive it at all and it is not under warranty. The vehicle has only 4,500 miles on it. I had to bring it home and as I was driving it makes a loud noise. I do not have a vehicle to drive at all now and still owe $21,000 on it . I have hardly driven it or gotten use of it.

  Business response

  11/01/2023

  I appreciate you reaching out to us regarding the concerns with your 2022 Slingshot. I understand the frustration you must be feeling, and I apologize for any inconvenience caused.
  I want to shed some light on the situation. The issue you're experiencing with the rear gear case is a known concern, and we've taken steps to address it. We had escalated the matter with the claims department at the manufacturer, and the repair was set to be processed under warranty. Please understand that the repair process can be time-consuming, often requiring a 2-week downtime to order parts and complete the necessary fixes. We value your patience and cooperation in allowing us to follow through with our repair procedure correctly. I acknowledge that you've decided to take the vehicle back without completing the repair. I want to emphasize the importance of bringing the vehicle back to us so we can finalize the repair in a timely manner. This not only ensures the repair is done correctly but also upholds the warranty coverage. I understand the inconvenience this may cause, and I genuinely appreciate your understanding and cooperation. Please contact us at your earliest convenience to schedule the return of your vehicle, and we'll expedite the repair process to get you back on the road as soon as possible.

  Thank you for your patience and cooperation.

  Nick B***** 

  Service Manager 

  Customer response

  11/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 23, 2023, I purchased a 2023 Indian Pursuit and finalized all documents and paperwork. A condition of the sale was that the dealer would correct two paint flaws on the motorcycle, (a scratch on the gas tank and a scratch on the top left hard bag cover). I agreed to pay the additional monies for this repair, although under protest. The dealer promised to have my new motorcycle ready in "7 to 14 days". To date, the paintwork has not been initiated and according to Jason, the General Sales Manager on 09/05/23, the painter does not have the parts in his possession to begin the work. The dealer has never made an attempt to contact me since the sale. All communication has been initiated by me. There is no sense of caring at all from this dealer. I do have a "we owe" form documenting the work to be performed including the 7 to 14-day time frame.

  Business response

  09/07/2023

  I want to begin by acknowledging your frustration, and I want to assure you that we are genuinely committed to addressing your concerns. We  personally delivered the parts to the painter today, as it was necessary due to his busy schedule. Your patience and understanding in this matter have not gone unnoticed.
  
  I am pleased to provide you with an update on the progress. The parts have been successfully delivered to the painter, and he has taken immediate steps to prioritize the job. It has been moved to the front of the line, with the goal of having the paintwork initiated this weekend. He is fully dedicated to expediting the process.
  
  If the painter is able to complete the paint repair over the weekend, we anticipate that we can promptly reassemble everything, allowing you to have your bike by mid-week. Please rest assured that we are doing everything within our power to ensure a swift resolution for you.
  
  Once again, I want to extend my sincere gratitude for your patience and understanding. Your satisfaction is of paramount importance to us, and we are committed to making this right for you. If you have any further questions or concerns, please feel free to contact me directly at *************
  
  Thank you for choosing Sky Powersports. We look forward to delivering your fully repaired 2023 Indian Pursuit motorcycle to you as soon as possible.
  
  Sincerely,
  
  Jon C*
  General Manager

  Business response

  09/25/2023

  We appreciate your patience and understand your concerns regarding the recent service experience with our dealership. Firstly, we would like to apologize for any inconvenience you may have faced in this matter.
  
  We acknowledge your earlier communication with Alicia and Jason, and we sincerely apologize for the delay in our response. We understand that timely communication is vital, and we fell short of your expectations in this regard. We will address this internally to ensure such delays do not recur in the future.
  
  Regarding the repair of your motorcycle, we are pleased to inform you that the necessary repairs have been completed, and your motorcycle has been returned to you. We hope that the work performed meets your satisfaction, and that you are now able to enjoy your motorcycle without any further issues.
  
  We value your feedback, and we are committed to improving our services. We appreciate your patience during this process, and we understand the importance of actions speaking louder than words. If you encounter any issues or have any further concerns, please do not hesitate to reach out to us. We are dedicated to resolving any outstanding matters promptly and ensuring your complete satisfaction.
  
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Sincerely,
  
  Jonathan C*

  GM 

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *******

• Initial Complaint

  09/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a used motorcycle from sky powersports on July 18 2022. I was also given a warranty on the motorcycle and since purchasing it I have had to take it to the shop for repairs five times and it has yet to be completely fixed. It has multiple oil leaks had some electrical issues. When I purchased it I was assured by the sales rep and manager it was in great condition and had no problems.

  Business response

  10/21/2022

  Business Response /* (1000, 9, 2022/09/23) */ Thank you for this information and we are sad to here this customer is unhappy as we've done our best to accommodate his needs. Customer purchased an 8 year old bike with 15,000 miles. He has the warranty for peace of mind. The repairs he has brought it back for have been extremely minimal and have been taken care of at zero cost and in a timely fashion. Due to the inconvenience we can give the customer a $50 cash voucher to use in our store next time he visits.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a motorcycle via internet on 1/12/22. They refused to send me the title. They claimed a "reassignment supplement" would be enough. The title registration office disagrees. They also concealed damages to the bike and misrepresented its condition when I purchased it. When i sent pictures of the damage to "Nate" who is the owner pretending to be a manager, he said the damage was already there. The moving company took photos which proved the damage was already there when he picked it up. Terrible company, im surprised they are still in business. I asked Nate to rectify the damage, supply the missing parts (missing rear pegs, manual and key) and send my title. Both he and "Pete" ignored me after the initial text conversation once they got paid.

  Business response

  03/01/2022

  Business Response /* (1000, 8, 2022/02/05) */ Contact Name and Title: Jonathan C* - General Mng Contact Phone: 321-926-1050 Contact Email: [email protected] Customer has not supplied us with the original purchase documentation. We can't move forward with title or any damage claim or missing items until we receive the paperwork back from customer. If paperwork was lost please let us know. New documentation can be mailed. Customer purchased a pre-owned vehicle online. While there are many positives to buying a vehicle online, there are a few negatives. One of the most important is the inability to see, feel, and physically inspect the vehicle you've selected before buying it. Of course, we always provide extensive photos of each vehicle, but nothing really takes the place of seeing the bike up close and personal. Our ads clearly states pricing excludes parts, accessories, second Key and the owner's manual may not be available on all the pre-owned vehicles we sell. Once the customer returns the documentation we would be happy to work out a fair solution to all his concerns and provide options. Thank you, Jonathan C* Consumer Response /* (3000, 10, 2022/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This bike shop is being disingenuous. I have attached our conversations where they first lied about the motorcycle never have been down. Then trying to blame the shipper, and when I showed them pics from the shipper showing the damage was already there on pick up they tried to say they had pics of it when they sold to me, which is also untrue. Their website does not show damage pics (I took screen shots of that too) and I also specifically asked them if the bike had ever been down. When I inspected it was obvious it has been down on both sides and there are parts missing like the cruise control button, rear pegs, spare key, manual and there are several panels with physical damage which I also took photos of. They also both told me I would have the title in my hand, when that didnt' happen they told me I had everything I needed to get my own title, the DMV said I need the title and they refused to send it. They are not pretending they will make it right once I sign over an assignment so they can switch it to my name from florida. They are DISHONEST. Happy to send anything you require further. Business Response /* (4000, 13, 2022/02/11) */ As stated in first response. Once the customer returns the documentation we would be happy to work out a fair solution to all his concerns and provide options. Consumer Response /* (4200, 15, 2022/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) as stated, once the receive the paperwork they will likely ignore further communication just as they did before BBB got involved and not resolve the issue. This needs to be resolved now.

• Initial Complaint

  09/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a motorcycle from Sky Powersports on 9/25/2021. I was very satisfied with my sales experience until today, 9/28/2021 after I received a call from them informing me that the price that they gave me didn't include the GPS that was installed on the motorcycle and that I drove away with. They informed me that they made a mistake and that I had to either pay them an extra $899 or send them back the GPS. I told them that I was unwilling to do that and that I was not informed of this as the transaction was being completed, which I wasn't, and that I should not have to pay for their mistake. What I drove away with that day is what I purchased. For them to come back to me after the sale and claim that isn't what they sold me is ludicrous and seems unethical at best. Their customer service was great until this happened and now I can't say that or recommend this dealership. This mistake should be on them.

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/06) */ Yes, we did in fact make a mistake. Customer did not want the GPS add-on accessory at time of sale so we removed the charges, however the GPS was not taken off the vehicle and the customer left with the GPS still installed. We notified customer of the mistake, however he feels it was our mistake and we should not have to pay for it or return the item. Fair enough, keep it. I will hold my staff accountable. I apologize for the inconvenience. Happy Trails! Consumer Response /* (2000, 7, 2021/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thank the dealership for their response but need to clarify that at no time did I say I wanted the GPS removed and at no time was it disclosed to me that it would be removed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩