Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date today I went for an oil change and fixing windshield hose that was not spraying. They sent us away saying the hose was fixed. Once we left we tried it and still was not fixed,We went back to ask them to correct their mistake and they told us nobody cant do it and we ask to refund the money. They told use hey close at 3pm and their system was closed and they could not give us the money back. I was treated poorly and was not customer service help at all we told them we were going to complain and they laughed

  Business Response

  Date: 04/13/2025

  ******,

  I appreciate you sharing your experience. I want to be very clearwhat you described is not how we conduct business, and its certainly not the standard of service we hold our team to.
  I've already sent a text and left a voicemail because Id like to speak with you directly and get the full details so we can address this properly. If there was any lapse in how you were treated or in the work performed, it will be looked into.
  Please feel free to contact me directly at ************ or ************************ take this seriously and will act accordingly.

  
  Sincerely,
  ***** **********
  Internet Sales Director
  Seminole Toyota

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23198883
  
  I am rejecting this response because:

  Even though they refund the money I want my car fixed as they suppose to do it at no charge. Tire balancing and rotation done. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/24/2025

  ******,

  Thank you for the opportunity to follow up. Were pleased to confirm that all concerns have been addressed and the matter has been fully resolved.
  At Seminole Toyota, we remain committed to delivering transparent, respectful, and professional service. We appreciate the clients willingness to work with us toward a resolution and value their continued trust.

  
  Sincerely,
  ******** **********
  ********************************start="645" data-end="648"> Seminole Toyota

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/18/2024, I took my vehicle into Seminole Toyota to have a diagnostic, due to my vehicle stalling while driving. After the diagnostic was completed, I was informed that the ***** needed to be replaced. I was assured that replacing the ***** and transmission sensor would fix my vehicle stalling, seeing my vehicle read a specific code. After several months of saving my monies( I'm on a fixed income), I was able to take my vehicle in on 03/14/2025 at 8am. When speaking to my service advisor, ********* *., he again assured me that this would fix my vehicle stalling while driving. After waiting 3 hours for my vehicle repair, I was elated that my vehicle is finally fixed. While running a few errands, since I haven't been able to during the past months, my vehicle stalled AGAIN! When I finally was able to make it home, I tried calling Christian SEVERAL times and he never returned my calls. I left numerous of messages, as I know they can be busy; however, it's three days later and still no answer. I feel I was taken advantage of and robbed at the same time. I need my vehicle fixed, so that I can resume my doctor's appointments and run small errands. I would really appreciate someone contacting me and reconciling my vehicle issue. I paid $751 for NOTHING! At this point I am very angry!

  Business Response

  Date: 03/25/2025

  ****,

  Thank you for reaching out and sharing your experience. We understand how frustrating it can be to deal with ongoing vehicle concerns.
  After reviewing your vehicle history, our records show that during your visit in July 2024, we performed a full diagnostic and identified multiple issues contributing to your vehicle's performance. At that time, those findings were shared with you, and we recommended several repairs to resolve the stalling issue. Unfortunately, no repairs were approved during that visit.
  When you returned on March 14, 2025, we proceeded with the replacement of the ***** and transmission sensor, per your approval. While this repair addressed one of the concerns, there were still outstanding issues that were again discussed with you during that visit. Those additional repairs were declined.
  Please know that our intention is always to provide thorough diagnostics and transparent recommendations so our guests can make informed decisions. ********* has made several attempts to follow up with you regarding your recent visit. We're sorry to hear you haven't been able to connect, and wed like to resolve this as quickly as possible.
  We welcome the opportunity to re-evaluate the vehicle and review the remaining issues with you in person. Please contact us at your earliest convenience, and we will do our best to assist you.

  Customer Answer

  Date: 04/21/2025

  1.After I had my diagnostic check ********* said I needed a chip because it was missing firing and that would fix the problem and it didnt.2.He also said i need Brakes which I declined because I told him my sons friend were I live was doing that for me and 3.He said I also needed Tires which I declined because I told him Im getting those at ***** plus were I have a credit card at and they were cheaper..I really dont understand why ********* failed to mention that to B.B.B I called him three times and he never called me back,I went up there and spoke to someone and found out he was calling an old number and I clearly gave him the new one last yr and he never put it in my file..I will also be contacting Corporate,this Lying is Not setting well with me and my Car is still not fixed.

  Customer Answer

  Date: 04/22/2025

  Date Sent: 4/21/2025 6:44:43 PM
  1.After I had my diagnostic check ********* said I needed a chip because it was missing firing and that would fix the problem and it didnt.2.He also said i need Brakes which I declined because I told him my sons friend were I live was doing that for me and 3.He said I also needed Tires which I declined because I told him Im getting those at ***** plus were I have a credit card at and they were cheaper..I really dont understand why ********* failed to mention that to B.B.B I called him three times and he never called me back,I went up there and spoke to someone and found out he was calling an old number and I clearly gave him the new one last yr and he never put it in my file..I will also be contacting Corporate,this Lying is Not setting well with me and my Car is still not fixed.

  Business Response

  Date: 04/24/2025

  After reviewing the clients service history, the following timeline summarizes our findings:
  Diagnostic and Repair History
  During the visit in July 2024, our technicians performed a full diagnostic which revealed multiple concerns contributing to the vehicles performance issues, including stalling. The client was informed of these findings, and several repair recommendations were made. However, no repairs were approved at that time.
  On March 14, 2025, the client returned and approved replacement of the ***** and transmission sensor. This addressed one of the contributing concerns. During that same visit, we again advised the client of additional recommended repairs, which were declined.
  Brake and Tire Recommendations
  The client was also informed about worn brakes and tires. These were shared as safety recommendations. The client declined both services, stating they had alternate arrangements. No work was performed or charged for those items.
  Communication and Follow-Up
  Our advisor, *********, attempted follow-up after the visit. However, we later discovered that the phone number on file was outdated. While we regret this oversight, the number has since been corrected in our system.
  Customer Allegations
  We want to be clear that our team does not engage in dishonest behavior, and we take any allegation of this nature seriously. Our goal is always to deliver honest recommendations based on diagnostic data and allow the client to make informed decisions. We remain committed to providing high-quality service and resolving this matter professionally.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the purchase of my 2020 Ram Truck, which I bought from your dealership on July 3, 2024, with financing handled by **** *******.Since the purchase, I have encountered persistent transmission issues, which began immediately after taking possession of the vehicle. We took the truck back to the dealer 2 times right after purchase. In an attempt to diagnose the problem, I paid out of pocket at a *********** center, where I was informed that the computer system was outdated and should have been updated before the sale. This is an issue that should have been properly addressed before the vehicle was sold to ***** make matters worse, I have now discovered that MPP, the protection plan that was supposed to be included in my financing, has no record of my plan purchase. This is completely unacceptable. When I called the dealership to get assistance, I was continuously passed around with no resolution and no one taking responsibility for helping me. ****** has passed me back and forth on the phone. We have left messages and still no reply. We have been hung up on by ****** also which is very unprofessional.I have proof of all calls and recorded them. At this point, I feel completely misled and cheated in this transaction. I am demanding immediate action to resolve both the vehicle's mechanical issues and the missing protection plan that I was promised as part of my financing agreement. This protection plan was charged to the bank and paid to the dealer. Specifically, I expect:1. Full reimbursement for the diagnostic costs I incurred.2. Immediate updates to the vehicles computer system and necessary repairs to fix the transmission issues at no cost to me.3. Verification and correction of the missing MPP protection plan, or a full refund of any charges related to it.I may also consider legal action if necessary.Please treat this matter with the urgency it deserves. You can contact me at **********.

  Business Response

  Date: 02/05/2025

  Dear *******:
  The dealership would like to address the concerns raised in the email dated January 29, 2025. On or after July 3, 2024, you purchased a 2020 Dodge Ram 1500 from the Dealership AS-IS. At the time of purchase, you had the opportunity to inspect the vehicle and/or have the vehicle inspected by an independent third-party mechanic, which you elected not to do. You went on to sign the Buyers Guide and Used Vehicle CarFax Disclosure acknowledging you were purchasing the vehicle in its present condition and AS-IS. Therefore, it is the position of the dealership that it is not responsible for any transmission issues that arose after the purchase of the vehicle.  Furthermore, on July 16th our technicians were unable to duplicate any of your concerns.  As you elected to take the vehicle elsewhere, the dealership respectfully declines your request for reimbursement of the diagnostic costs.
  At the time of purchase, you elected to purchase a 6-month /***** miles (whichever occurs first) *** vehicle service agreement. Please be advised that it can take up to 30 days after signing up for the *** plan for ***s systems to be updated with your plan information. As you signed the *** agreement on July 16th, 2024, and assuming you had not previously met the ***** mile maximum, the *** plan expired on January 16th, 2025. For verification, a copy of the *** plan is attached for your records. Please be advised that *** is a separate company from the dealership, therefore, after completing the *** agreement all further communications should be directed to ***.
  Sincerely, Seminole Toyota

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22877447
  
  Good afternoon,
  In regards to your response I do have to say there was a huge problem with this sale. The *** plan that I am referring to is the ********* Plus. This was added to the sale. We were never fully informed of this plan. As **** did not explain any of the papers to us. We asked for spanish speaking personnel since it is our language. ******* who was the seller and ******* was assisting. This plan was paid to Seminole Toyota by ************** but was never paid to ***( ************** has been made aware of this). I know this because I called *** and spoke with ***** who stated that this plan was never paid. This meant that the dealer Seminole  Toyota kept that amount. I have this audio of that call recorded. I went to Seminole Toyota Monday Feb 3 2025 where I was lied to and told that no the plan just needed to be activated. Which was a lie because I called *** right then and there it was said clearly that the plan was never purchased for my truck. That the only one paid for was the $600 one. That they *** never received payment for a Club plus. Proving to the representative from the dealer Seminole Toyota that the money is still in possession of the dealer Seminole Toyota. Attached is said document of the charge. This is against the law to charge for an insurance for a vehicle then not pay the it to pocket the money. Seminole Toyota knew that this was not paid for and with me sitting in the sales floor tried to activate it but I was still on the phone with *** to which I told them I did not want it to not accept it. I demanded the amount to be sent back to **************. That I was also going to get an investigation about this going because this was wrong. To my surprise the representative from Seminole Toyota came back to me on the sales floor with a check from Seminole Toyota for the full amount of the ********* Plus Plan that was NEVER activated or paid to *** but yet was charged to my vehicle sale.I wanted to also point out that all the papers I signed I dated them 7/03/24. Why is it that this particular paper is signed on 7/16/24? Clearly not my signature either. Attached paper I signed for the *** that I did agree to on 7/03/24.
  I also have this whole interaction recorded too for the record.I did inform the representative that I was recording the whole thing. 
   Now ******* told us to go to a *********** center to have the diagnosis done. This was why we went to have it done. He told us that if it showed a problem that Seminole Toyota would fix it and reimbursement for the diagnosis. But only if a problem was detected since Seminole Toyota could not find anything wrong. 
  I hope this gives you a clear understanding about me being upset about this whole sale. 
  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/14/2025

  Greetings, we have received your online response. Please note that your response is being reviewed, not ignored. We take guest matters seriously. In the meantime, you can reach us at anytime at ************. Thank you. Seminole Toyota 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22877447
  
  I am rejecting this response because:
  You have had ample time to resolve this matter. The fact that I have not been contacted about this fraud that was done to obtain more $$ from the sale shows that this deal has a big problem. Who knows how many deals like this have been made pocketing money. And I am left with a truck that is not working 100%. 
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 02/20/2025

  This case has not been solved. I dont know who is reading the replies from the business but those replies are not addressing the problem. This place is fraudulently charging for Care Plans that are never activated.Hence the business stays with that money. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded our Toyota ******* in for a 2017 traverse so we would have more room , we had just got a bigger dog and my daughter was very tall. When we did it , the sales person, and the managers told us our car was in such great shape, that it was not really upside down and we were coming out paying it off and some. they showed us numbers that were not negative. All throughout the whole process. Then we signed everything and realized they changed something, because immediately it was not what they said and there was a huge negativity, because of trading. Which they were not upfront about. Also, the traverse even though it has the service records from previous owners, They do not treat it seriously all the time when we come in. There have been multiple issues for the mileage. We come to them because we got it from them and then they want us to leave the car with them when we have no other transportation.. It seems like they know about all these issues, even though its under warranty and its like a lemon and they arent doing anything serious about it. Or if they do make an attempt to fix things they dont go out of the way to accomadate the customer.

  Business Response

  Date: 01/13/2025

  Thank you for taking time to write about your experience. Your feedback is incredibly important to us. It helps us better serve our customers. We are sorry you are having concerns with your preowned vehicle. We have reviewed the transaction of your purchase.  Your vehicle was purchased in May, 2023. When you signed the conditional sales contract, it was noted that there was approximately $1,800.00 in negative equity. We also noted that you purchased the extended warranty which will cover transportation based on the time that is required to repair your vehicle, for repairs that are covered under your plan. We will gladly assist you with a trade in for another vehicle, if you desire, however will need additional information from you. You can contact me directly at **************** or via phone at ************. Thanks again for your time. 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22736277
  
  I am rejecting this response because:  I am just being appeased .   I talked to you guys on the phone and you blamed the negative equity on the economy and were rude and disrespectful .  
  you are taking your word back because it will cost the company .     There has been nothing but dishonesty . You can understand how that would make it hard to deal with the company ?  
  the service contract is paying for the repair ,but not the full rental . We had to pay days .   
  

  this is a common problem with these cars and you talked to me like I didnt know . Please do a research . You shouldnt be selling these lemons . The ** and transmission should not go before ******* . Thats junk 

   

  why would I trade ?  To get shafted and be more upside down .  We didnt feel it was honest brokers . Still dont . And you dont care 
  
  Sincerely,
  
  ****** Street

  Business Response

  Date: 01/17/2025

  Good day ******,

  First and foremost we agree that you deserve the utmost respect and do apologize for any degree of rudeness you felt that we may have conveyed during conversation. It is common knowledge that vehicles do have wear and tear over time. As you know, it is not uncommon for some vehicles to have wear and tear at ******* miles and therefore extended warranties are available. Your extended warranty did cover your repair.

  We stand behind the documentation that you signed which made it clear, in writing, that there was negative equity.

  Your assumption about costs to our organization and your generalization about our teams character is not true.

  It is clear you are not satisfied with the purchase you have made however we remain committed to being of service. If you find a need for a rental in the near future, and we have rentals available to meet your needs,please contact *** ***** at **************** to let him know, wed be happy to be of assistance. Thank you. 

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22736277
  
  I am rejecting this response because:  still not admitting the truth about the equity and its common knowledge about these cars . It also must have not been properly serviced when it came in , there are no records of transmission flush and it should have been done per the shop who fixed it , you say thats not your shops character but Ive gotten it multiple times over and over . Its all about the mighty dollar . Nothing serious to show concern and fix it 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date 12/17/2024 I drop my car off at 7:50am pick up at 5:20pm so I decided to call for service. Which include oil change tires rotation snd the protection wax for interior and exterior in my vehicle, Upon arriving to pick up my car, I was told it wasn't time for an oil change. A simple phone call to inform me would've been appreciated, but no one contacted me. Fine, I let that go.When I got home and inspected my car, I noticed a few scratches and a huge **** on my back bumper -it looks like someone bumped it. What's worse, no one even bothered to tell me what happened! I'm beyond upset about the lack of accountability. This is unacceptable.They also put on a protection layer on my car and its look horrible it seem they didnt clean my car properly before apply the wax.

  Business Response

  Date: 01/02/2025

  This vehicle has already been taken care of, we looked at all the videos and we didnt see any damages on the videos. this guest also has damages on the top of the rear bumper that was caused by her son that she admitted, even though we didnt see anything on the videos we still helped guest out with a detail due to the communication issue.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason for this complaint is because after purchasing a new vehicle I have received my first statement with extra $4766.16 dollars including for a service of MPP - Mechanical Protection Plan and ************* which I specifically asked not to include in my loan.I have called several times to the dealer finance department without any answer, this is not only unfair but dishonest. My full loan must be $30000

  Business Response

  Date: 11/26/2024

  The dealership is not the administrator of the warranty.   The customer should contact the administrator, MPP, at ************** to start the cancellation process.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2022 ********** Accord from Seminole Toyota on 10/25/2024. Before making the decision to purchase i was assured due to low mileage on vehicle I would have the remaining manufacturers warranty which is why I purchased this vehicle. Driving home on 10/25/2024 from the dealership in ********** to my home in ****** FL I noticed a noise in the front end, I immediately contacted the salesman at the dealership, described the noise and he said not to worry the Carfax was clean (I have copy) and warranty would cover the issue. I took this vehicle to my local ***** dealership and they lifted vehicle and immediately informed me that the vehicle had front impact damage and that voids the ***** warranty. I asked them to continue with the inspection because of safety issues and now have a repair quote in the amount of $5000.00. I have contacted the dealership salesman, used car sales mgr and ** with no resolution other than saying I can drive the 2 hours and let them determine if the defects are safety concerns"!

  Business Response

  Date: 11/12/2024

  We provided the customer with a copy of the inspection report as requested.   The customer is requesting we assume responsibility for the work advised by another service center.  We politely explained if the customer requests the store be responsible, then the customer must bring the vehicle here for evaluation.  Our sales department reserved, and will reserve again, a service appointment slot if the customer decides to visit.

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22541052
  
  I am rejecting this response because:

  The dealership has offered for me to drive 2+ hours to bring the vehicle back for a safety inspection so they can decide if there were any safety concerns missed, they are not offering to address any issues outside of the scope of safety and have refused to tell me over the phone if the items found by the ***** dealership would warrant a safety concern, in their perspective. The irony here is they are asking me to drive a potentially unsafe vehicle multiple hours for them to decide if they will even be willing to help.

  Additionally, when purchasing the vehicle I was told there was warranty left, I would not have purchased the vehicle if there was not. Now, with this damage, ***** will not honor the warranty.

  Lastly, I have been provided multiple versions of very sparse inspection reports. The most recent version I was provided simply listed brakes and tires. This is concerning for multiple reasons, including the fact that one of the main concerns found by ***** pertains to a tire. Furthering my point that they either knowingly ignored and mislead about the damage or did not truly inspect the vehicle. 
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 11/13/2024

  This morning 11/13/2024 a warning notification came on with Collision Mitigation Braking System Problem! I am very concerned with my safety after reviewing this issue online. It states that my vehicle can brake at any time and cause harm to me or other drivers. I am very concerned and need help please! 
  Thank you 

  Business Response

  Date: 11/19/2024

  We are glad the customer visited our service facility and worked out an arrangement with our used car department.

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was insulted and appalled by the "Bait and Switch" tactics I experienced yesterday with ***** and ****. I had been speaking with **** for over a week about a NEW 2023 tundra limited you had just received from a Toyota Executive Demo Program. I was very clear what I needed to see for a deal 20% off ****, $22K for my trade and 7 year financing at 3%. **** assured me we could make that work on the 2023 tundra limited red so my wife and I scheduled a visit yesterday 8/30. I took a day off from work. We met **** and we test drive the truck and fell in love with the truck. We sat down and I reiterated the same requirements we discussed on the phone. He confirmed this was a new car and would get all full new car warranties and financing. After some back and forth we were very close. Then ***** steps in and completely withdrew everything we discussed with ****. He proceeds to tell us the car is USED and can only get the balance of the warranty. He tells us they are $9K higher than 15 minutes ago and he cannot get us new car financing. Then over the next 90 minutes ***** went back and forth each time inching back to the deal we had two hours before. Then says we can't sell you the truck you love but I have a lot full of other trucks lower end new trucks. I said I want a red one. He says I don't have that. The whole time we were speaking with *****, he was trashing **** as he is young and does not know what he is doing. **** comes back to try to salvage the deal. We got back to the right price on the truck we drove but the best his finance group would give him was 75 months at 6.99%. That was still a far cry from the original 84 months at 3% I outlined as a requirement multiple times over the last week. Over the next three days I received multiple manager calls with each one providing a worse deal than what was previously agreed. They had no intent to honor their commitment to me. They just wanted to get me in the door and sell me what they wanted.

  Business Response

  Date: 09/18/2024

  Our salesperson mistakenly said the warranty started from date of purchase.  To rectify the situation, we included an extended warranty in the deal to make up the lost time.   Unfortunately the bank sets loan rates and after reviewing all purchase parameters, the bank declined the customer's requested terms.  

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beat me out my money repainted my front bumper and rear bumper color don't match me y car look like it should be in the circus. ******* says one thing but do another.

  Business Response

  Date: 08/12/2024

  *************************************** came to our shop with several claims on her vehicle, one of the claims was to fix under carnage damage which included to replace and paint the front bumper, the front bumper has been painted for the third time in order to match to match a color that that another shop painted her front with a wrong color, she decided not to return to the first  Shop (Salomon Bodyshop) for the correction repair and ask us to correct there work which the insurance company declined to pay us to repaint. the issue was resolved on her third visit.

   

   

   

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/13/2024 The reason for this complaint is because the dealership sold me a car that was reported stolen, and it has has made my life impossible. When I went to talk to them about the issue they walked off and said, "this conversation is over". Don't know what kind of business treats their customer this way.

  Business Response

  Date: 07/19/2024

  At time of sale we presented CarFax vehicle history report which says nothing of vehicle being stolen.    We also were able to to complete the transfer of the customer's license plate to the vehicle purchased without any incident.  There were zero signs of any vehicle theft at time of sale and not sure how there are now, especially after the state approved a transfer of ownership in the tag work.