ComplaintsforSeminole Toyota

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On May 11, 2021 I purchased a 2021 Toyota Camry from Seminole Toyota, Sanford, Florida. Also purchased a premium paint protection coating, 5 year coverage $769. In June 2021 I moved from FLorida to New York where I am living now. On April 13, 2022 I received an email from Seminole Toyota advising me that its time to have ****** protection coating applied to my vehicle. On April 15, 2022 I called the ****** company and explained my situation, that i no longer live in Florida and I cannot bring my car into the Toyota Dealer. At this time ****** told me to call the dealer and speak to the finance department to find out where I can bring my car somewhere else. On April 16, 2022 I called Seminole Toyota and spoke to someone in the finance department to find out if they can advise me if i can bring my vehicle to a different Toyota dealer. I was told they are the only dealer that uses ******. Also there are no refunds. I am told if i dont bring my car in by May 11, 2022 the warranty is not longer in effect. I was never told if i move that i could not bring my car to another Toyota dealer. Also, when i was purchasing the car i was supposed to get $500 veterans discount but when the time came no discount unless i take the 0 % plan. This is how they treat senior citizens and veterans. A scam artist Seminole Toyota

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  had the worst experience in this dealership. I went to the dealer on Thursday 21st to get an oil change for my car, when I got the car when they finished the service the advisor told me that they are not washing the car anymore but I can use their car wash machine and gave me a code. I used the car wash machine and immediately when it finished I notice that my windshield wipers were not working at all, before placing the car inside the car wash machine they were working perfectly fine, so it means the machine is not working properly and did damage to my car. I went back with the advisor and he took a look but then he told me there was nothing they can do and that I had to pay for the diagnostic and then for the repair, I was so disappointed and requested to speak with the manager. He was so rude at first and after letting me wait he told me the same thing that there was nothing they can do. I was there with my 1-year-old baby and no one cared about letting us go in a car without windshield wipers working. I decided to call Toyota the same day to complain about this. They told me that a manager from Seminole Toyota will call me the next day. The same advisor called me on Friday 22nd to tell me they wanted to schedule an appointment to see what was wrong with my wipers. The appointment was scheduled for Saturday 23rd but they put me the condition of deleting all the reviews I had made, even though that was a violation of my freedom of speech I agreed to do it because the only thing I wanted was to have my car fix. I went again to the dealer on Saturday 23rd, after more than 2 hours they came out with the same thing that there was nothing they can do because my basic warranty expired due to the 41.000 miles that my car currently has. The repair is expensive because they said they can not replace only the nut that is missing they need to replace the motor assembly linkage

• Initial Complaint

  03/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Description of Complaint: I purchased a new 2007 Camry from David Mauss Toyota in Sanford Florida. They held a promotion at my local credit union, 3 miles from my home.The purchase included a lifetime warranty on the window tint film. The window tint film is peeling off the two front passenger windows. It impairs my vision. Seminole Toyota took over for David Mauss Toyota, but Seminole Toyota will not honor the warranty. They told me to call David Mauss Nissan or David Mauss Accura dealerships in Tampa, Florida 90 plus miles away. I live in Orlando, Florida 32827, I am 69 and disabled. Will you please arrange for me to have the window tint repaired in Orlando? I cannot drive to Tampa. I need your assistance. This is my third Toyota, my second Camry. Please honor the warranty. Sincerely,****************************** (VIN*************** Camry 4 door LE) The window sticker says, "Dealer Installed Window Tint $199.00" that is 2007 money.

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/03/07) */ Unfortunately, the information supplied for the Vehicle Identification Number (VIN) is incomplete and we are unable to pull any information of unit being serviced here. Customer must provide accurate VIN and paperwork supporting this coverage so we may look into this matter further. Consumer Response /* (3000, 7, 2022/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2007 TOYOTA CAMRY VIN 4T1BE46K07U678126 see my contract, warranty, window stickers, manufacturer's label, repairs in November 2017. This should be sufficient information to identify the vehicle. Business Response /* (4000, 11, 2022/03/31) */ Upon review of the information, we are able to assist with the manufactured tint materials. However, the labor cost is the customer's responsibility as it's no longer covered. Consumer Response /* (4200, 13, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is a lifetime warranty on the window tint, i purchased the vehicle new from David Mauss Toyota. What am I going to do with the tint? Please arrange to replace the degraded window tint in a facility Orlando. Florida.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2017 Jeep Compass Sport on 2/15/22. I was not given copies of any of the paperwork that I signed. On 2/28/22 the jeep would not start and at least a dozen service lights flashed across the screen. I have tried to reach the dealership numerous times via email, chat, text and phone calls. I am not receiving a reply. I was told by Beatriz Hernandez that I could trade it out and I asked numerous questions regarding this option but the communication went silent. I am asking that the dealership repair the vehicle and that they warranty their work and parts.

• Initial Complaint

  02/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a car 2/10/2022. Joseph at this dealership set up a SiriusXM trial account without my permission. Last night I received an email from Sirius XM about a trial account. I thought someone set up another account with my information. The trial started 2/08/2022 before I received the car. Emmanuel never bothered to inform this was set. They used my junk email address that was given on 2/5/22.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/02/22) */ The Sirius XM setup is a free trial that comes with all our new units as a courtesy feature for our customers to enjoy. Sirius XM radio cannot obtain customer financial information from the dealer nor do we, as a dealer, have the ability to input/process such information. We are not aware of any charges to the customers for this free trial service. Consumer Response /* (3000, 7, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unacceptable. First they should have used a different email address. Second I would have passed. I have no desire to be on SiriusXM's marketing list. Business Response /* (4000, 11, 2022/03/07) */ As previously stated, Sirius XM is a free trial. If charges were made, the dealership was not involved. Please contact Sirius XM directly to resolve. Consumer Response /* (4200, 13, 2022/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not give my email to Sirius XM this car dealership employee did WITHOUT my knowledge or permission. Seminole Toyota is causing me to take my time to fix what they did.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 8th, 2022 we traded in a 2017 Hyundai Santa Fe Sport toward the purchase of a 2012 Ford Focus. After payment to Launch CU the lien holder we are due a balance of $4,400.00. It is now going on February 1, 2022 and we have not received any response to multiple emails to the finance manager John G***** and are now my texts are being ignored by the salesman Nate C******. This company owes us $4,400.00, they have made no effort to resolve this issue. Please help, I am a disabled person who has served this country in the United States Marine Corps. These people are also talking advantage of a tax paying American citizen because her English is not the best. What ever story this company "claims" they are an organization that is part of the automobile dealership industry, supposedly an industry leader. They are nothing more than a bully manipulating circumstances to their benefit. Shame on you.

  Business response

  03/18/2022

  Business Response /* (1000, 8, 2022/02/23) */ Customer was informed at time of purchase that any balances owed cannot be released until the lien on the vehicle was satisfied and the title for the vehicle was obtained by our dealership. All balances owed to customer will be refunded after deal has been funded and trade title received. Dealership received title 2/23/22 and all balances owed will be resolved.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2015 Dodge Dart on Monday January 17th. For $14,036.32 . I am a 54 yr old female that knows nothing about cars.I am a cosmetologist. I went to seminole toyota dealership thinking it was a credible business.The car started making noise before I got home . I took it to my mechanic in the moring on the 18th. After checking out the car I was told it needed struts, motor mounts isolator,swaybar ect... I took it back to seminole toyota. I did purchase a 6 month "silver" package warranty. I was told at purchase that it would include all mechanical problems. When arriving and explaing the problems the person I was talking to went to get the used car manager. He told me when someone buys a used car they are to expect issues . Gave me an extremely hard time about even having the car diagnosed. After looking at it they claimed all it needed was the right front strut mount replaced. again after giving me another hard time about reparing it at all I had my brother from N.C. call on the phone who got more accomplished then I could. They at least agreeded to replacing the motor mounts. I picked it up on the 21st. It was making even worse noises by the time I got home. I brought it back to my mechanic on the 22nd. He said " I don't know what kind of mounts they put in but the engine is shaking so hard it is banging against the metal." Plus it still needed all of the other repairs as well . I took it back to seminole toyota who now refuses to give me any service at all and was told they are done with me.It was a cash payment. Meaning no payments. I put $5000 on my discover card and gave them a $9036.32 check. I stopped the check and started a disput with the credit card company. Unfortunately when I thought they had made good I stopped the credit card dispute . It cannot be redisputed. They are after me for the remaining balance of $9036.32 I am scared and do not want to ruin my credit. I am stuck with this nightmare. They offered for me to trade it in at my expense ..

  Business response

  04/18/2022

  Business Response /* (1000, 10, 2022/02/23) */ Customer purchased a used vehicle from us and came back to the dealership, thereafter, with some concerns about the vehicle. Our staff immediately got involved, apologized for the inconvenience and assured her we would have this resolved. Our service department took the vehicle and took another look at the unit and made the necessary repairs. We completed the work at no extra cost to the customer. We apologized for any inconvenience and she left with the vehicle. She has satisfied any outstanding balances owed. Consumer Response /* (3000, 12, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seminole Toyota sold me a vehicle that is unsafe to drive .They NEVER apologized !!!! REFUSED to fix the car threatened me to call the police . I was forced to leave with the broken car. It is now Febuary 24th and I just got it back from my mechanic to fix the same problem it had when Toyota seminole sold it to me.$700 dollars later I am stuck trying to sell this car so I can purchase a safe vehicle. SEMINOLE TOYOTA blackmailed me for the $90000 remaining dollars for my good credit. They are criminals in every way!!!!So the problem has not been solved. The staff did not get involved in any profession manner at all. Infact, they tried to herd me into the back room so other costumers were not aware of the situation. I have never been treated so poorly. They stole my money and stuck me with a horrible situation. Seminole Toyota are not a repeatable business in any way. I would not trust them to sell a car to their own mother. They are a disgrace to America. I am just a single mom trying to make ends meet. Now I can barely get my kids to school and go to work. I bought the car for $14,000 and am getting offers for $6000 -70000 .What am I suppose to do????

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought my car from Seminole Toyota in August 2021. Within 2 months of owning the car the AC stopped working. I brought it in for a repair at Seminole Toyota. I picked the car up a day later and the AC worked for one more day. I brought it in a second time and was told a rock damaged the compressor and I would have to use my carinsurance to pay for the repair. I bought the car 4 months ago and I have extended coverage that would cover that repair at no cost. I would love for the job to be completed at no cost to me.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On October 26th, 2021 after having made an offer of $16,000.00 including tax, tag and title for a vehicle advertised online by Seminole Toyota I received 3 confirmations via text that we had a deal but the salesman stated that I would have to come that same day in order to get that deal. I then asked him to give me a very critical top to bottom assessment of the entire car highlighting any notable faults. He stated the car was in pristine condition and nearly perfect. He said nothing of it not having been inspected or that this was the reason for our deal. We live 3 hours away but I agreed to make the trip based on his assessment. Upon arriving at the dealership the car was brought around to us, the salesman put a tag on it and sent my wife and I out alone for a test drive. Upon returning the salesman asked how the car drove. I told him we enjoyed the car but that it was pulling to the right, pulsating on braking, shaking at around 65mph and the low tire pressure monitor light was on. He then looked at the tires, shook his head and said this car has not been inspected and these tires are unsafe. I said, "We like the car but do not want to drive home 3 hours on unsafe tires so could you please make your manager aware, which he did. This seemed to make the manager angry who then came out and said, "This car has not yet been inspected, that's why you are getting this deal! If you want the deal take the car and go now and if you don't I will have it inspected in the morning and at that point I can fail the car or charge you a lot more." We had already signed a buyers agreement for the $16,000.00 in total. The salesman advised us not to pay for the car that night as that would relieve Seminole Toyota of any responsibility upon inspection but to wait til morning. He then apologized that we had been had been done wrong. We then had to get a hotel room and the next morning we were informed the new price of the car was $19,500.00. The GM has not yet responded.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We purchased a 2020 Toyota 4Runner from Seminole Toyota on 10/25/2021 - though their paperwork states the 24th. We agreed on a price and got a great deal - or so we thought. When the deal was ready to go, Danny ****** from the finance department called and said that he was able to get a us great deal on an extended warranty and gap coverage. He called me first and told me that Capital One was giving us a huge discount and that we were getting gap and the 3 years/36,000 mile warranty for $1,500 and it was only adding $21.00 a month to our loan. I told him that he needed to contact my husband and tell him as this was going to be his vehicle. He called my husband and told him the EXACT same story. We discussed it and decided to go ahead and do it. So we go in to sign and Danny has everything ready and is talking a mile a minute. He has the next two days off and wants to get out of there. I am looking at the paperwork and I see that the gap coverage is on there for 850.00 and the extended warranty is also on there for 2,465.00. I asked where the credit was for this and he assured us that it was in there and we were getting a great deal. He even pointed to some numbers, but after bringing it home, they had nothing to do with credits...As I was telling my husband on the way home that it didn't make sense and it didn't look right and that is when it hit me that he extended the car loan to get 21.00 a month, and sure enough he did...but we were charged 3,315 for both, well over double the 1,500 we were told. Because we are such honest people and Danny seemed so nice, I can't believe that he looked right at us and lied and even in front of our 7-year-old son. How low! And honestly, if he would just sold the warranty in honesty, we probably would have purchased it. We would not have gotten the gap coverage, but the warranty, if told the truth, we probably would have purchased it.

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