Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/31/2024 I went to Seminole Chevrolet to buy a new car and I was led to leasing a ***** Blazer **, the sales associate ****** ***** guaranteed me that I would receive the ** tax credit, and during the process, I asked multiple times about the tax credit and it was confirmed. When I signed the lease I received the ** tax credit letter from the Finance Manager, as I already got the credit in 2024 and the letter I received was the same I thought everything was ok. During the tax season this year, my account told me that the letter that I had was not valid so I went to Seminole Chevrolet on 02/13/2025. The same sales associate ****** said to me that I had the wrong letter and I should come back the next day that I would receive the correct letter. On 02/14/2025 I received the new letter signed by another Finance Manager and sent it to my accountant but the letter is still not valid. I came back to the dealer on 02/26 and talked with Sales Manager ***** ***** and the sales associate ****** ***** and it was clear that I was led to make a decision based on a lie, that leasing cars are not eligible for the tax credit, but I let very clear at the time that I only was leasing because I would have the tax credit and if I didn't have the credit I would buy and ** car. ***** listened to me and agreed that was right and his employee had lied to me, at this time ****** was very rude and beat the table and left the conversation. ***** told me he couldn't do anything and Seminole Chevrolet was not responsible for the tax credit and Seminole Chevrolet was not liable for the information given by their employee. Now I didn't receive the tax credit because Seminole employee lied to me, I lost the equity I had in my old car in a leasing that I can't claim the tax credit. I was harmed in this negotiation and I tried to solve this with Seminole but they refused to negotiate with me and if I wanted something I should seek my rights in the court.

  Business Response

  Date: 03/20/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and frustration youve experienced during this process, and we appreciate the opportunity to address your concerns.

  We understand that you were informed by our sales associate, ****** *****, that you would be eligible for the ** tax credit when leasing the ***** Blazer **.Unfortunately, after further review, we must clarify that federal tax guidelines for the ** tax credit apply to vehicle purchases, not leases. While we understand that you relied on this information when making your decision, we regret that the information provided was incorrect.

  After reviewing the situation, it appears that the tax credit letter you received was issued in good faith, but it does not meet the requirements for the federal ** tax credit since leasing a vehicle typically does not qualify. We understand how important this credit was to your decision, and we sincerely apologize for the misunderstanding.

  When you returned to our dealership in February 2025, we provided you with a new letter. Unfortunately, this letter was also invalid for the same reason. We realize this was frustrating, and we apologize for the confusion.
  However,we must clarify that Seminole Chevrolet is not responsible for the *** guidelines regarding the ** tax credit, and since leased vehicles do not typically qualify for this credit, we are unable to offer a refund of the amount in question. We understand this is not the outcome you were hoping for,and we deeply regret the miscommunication.

  Please know that we are reviewing our processes to prevent future confusion of this nature. Our goal is to ensure all customers receive accurate and clear information moving forward.

  Thank you for your understanding.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/16/25 my husband and I went to look at a 2021 Chevrolet Silverado that was listed for sale on Seminole Chevrolets website. Met with *****, who retrieved the keys so we could inspect the vehicle. We liked it and said we would like to purchase the vehicle. ***** took photos of our trade in and we were not happy with the numbers and walked out. Once we got home I decided to email the dealership to express my concerns with the process with *****. ***** ****** almost immediately responded and after several back and forth emails, it seemed as if we could come to an agreement. He told me to have my husband submit his credit application online so he could have the numbers together in the morning, which we did right away and received notification from credit karma of same. 2/17/25 at 8:46am my husband received a text message from ***** ****** requesting that I submit my credit application online as well so that he could secure the best rate possible, which I did immediately. I also received a credit notification from credit karma that my credit was pulled. After waiting all day with no follow *** from the dealer, my husband texted for an update. After no reponse from *****, another non-party contacted a salesman at Seminole Chevrolet and was told the truck was sold yesterday to the owners neighbor. I then emailed ***** questioning this information and he confirmed and immediately sent over pics of another truck that was just traded in yesterday (2/16/25) for a better deal and asked if we would be interested. We were not informed at all of the truck referenced herein was pending, on hold or anything to that effect with another party. In fact we were very persistent about getting the 2021 Silverado and feel that we were misled and now have our credit comprised due to the deception of Seminole Chevrolet.

  Business Response

  Date: 02/20/2025

  Thank you for reaching out and providing us with the opportunity to address your concerns regarding your recent experience at Seminole Chevrolet. We sincerely apologize for any confusion or frustration you experienced during this process. We take customer feedback seriously and regret that we did not meet your expectations.
  
  First and foremost, we understand how disappointing it can be to experience miscommunication when working toward purchasing a vehicle. We want to assure you that our goal is to always provide transparent, honest service. It appears that there was a misunderstanding regarding the status of the 2021 Chevrolet Silverado you were interested in, and we apologize for any confusion regarding its availability. Unfortunately, the vehicle you were considering was sold to another party, prior to your final decision.While we should have communicated this more clearly and proactively, we did not intend to mislead you.
  In regard to your credit inquiry, we apologize for any stress caused. We understand that submitting personal information for credit checks can be an important concern, and we regret that you did not feel fully informed during the process. Rest assured that we only proceeded with pulling your credit after you submitted the necessary applications, with the intent to find the best financing options for you.
  We have noted your concerns about the lack of follow-up and understand how frustrating this must have been, especially given your continued interest in purchasing the vehicle. We are reviewing our processes internally to ensure clearer communication and more prompt responses moving forward.
  
  We are sorry for the inconvenience caused and are committed to addressing any additional questions or concerns you may have. If you would still like to explore other options, we would be happy to assist you in finding a suitable vehicle that meets your needs and preferences. We value your business and hope to have the chance to resolve this matter to your satisfaction.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service started on 10/31/23 when I brought my 2014 camaro into the local chevrolet dealership. The main complaints were of road vibration, a noise in the clutch, and possibly a bad starter. The road vibration was said to be a bad drive shaft, the clutch was said to be a bad pully system, and the starter was bad, but they also charged for a battery (which the battery they installed went bad while they had it). They had to special order the drive shaft because I was told they were no longer in stock and would take weeks to get special made. They changed the pully system, did other maintenance I did approve of since i needed the car for Dr ************* and returned the car to me on November 9th, with the old drive shaft still in place. On November 22, while I was just leaving on my way to ***** to get a series of MRIs done at the ****************************, the clutch completely failed. I had to have the camaro towed to the dealership. If they had addressed the clutch in the first trip, it would not have totally failed, and it would be a cheaper fix. On top of that, the special order drive shaft ended up being completely unnecessary, as they discovered the stock drive shaft for my car in was stock and not discontinued. Due to the clutch failure and waiting on the unnecessary drives shaft, they had my car from nov 22 to dec 14, which caused several missed Dr ************* Then on top of that, the vibration didn't go away. It wasn't until months later when I got new tires that it did go away. Which means, they didn't check the tires for balance before ordering a custom drive shaft. I came in with a pretty clear list of issues, and it appears instead of doing any proper diagnostic work, they just threw very expensive parts at it, hoping something would work. I have waited this long to file a complaint to see if anything else breaks

  Business Response

  Date: 10/30/2024

  This customer has provided copies of his ROs for repairs approved and completed.  I have attached the suggested repairs from our diagnostic system.  We apologize for any delays to due parts availability.  We have not heard back from this customer and repairs were completed almost a year ago.  If he would like to call the dealership with his concerns or questions, one of the service managers would be happy to assist.  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22484793
  
  I am rejecting this response because respectfully I discussed this matter of miss diagnostic on the 22nd when I towed my vehicle back after the clutch failed, and brought it up again on the 27th when it was finally checked out. As the text shows my email appointment message also stated a sticky clutch. I was just trying to get my vehicle back and running to not delay treatment with the first visit, so I trusted the belt replacement explanation, eventhough I felt it wasn't truly correct. Then 13 days later the clutch fully fails, that's just too close for it not to be caught when I brought it in stating the clutch by name. Let's also note it took 5 days to even look at the vehicle, I would think when a customer has to have a vehicle towed back after it was just released to them, that it would take priority to make it right. Also on the first work order the box is left blank on if the clutch was even checked. Which again, I stated two different ways, something was wrong with the clutch. 

  As far as the drive shaft. I don't know what kind of test drives are required or at what speeds, but the vibration hadn't gone away after the drive shaft was changed. It remained until I had new tires installed. This all still comes off as throwing parts at a solution and hoping for the best.

  I'm not all sure where the system or people failed, but this is not the way it should have been handled, which is why I decided to submit this claim

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a custom order with Seminole Chevrolet for which they took a $1000 deposit on July 27, 2024. I asked for an update regarding my order weekly with no response from the dealership. On September 2nd, I recieved the first communication from the dealership since placing the order to inform me that they were unable to deliver the vehicle that I purchased. I asked the sales manager to proivde me with some other options, but never received a response. On September 5th, after not receiving any further communication from the dealership, I requested a refund of my deposit via email in writing with escalation tot he Sales Manager and General Manager. As of October 9, 2024 I still have not received any confirmation fromt he dealership that my deposit is being refunded. When calling the dealership, they make excuses as to why I have not received my refund yet, but do not confirm that I will receive it.

  Business Response

  Date: 10/11/2024

  Spoke with customer this morning and apologized for the delay.  I processed a refund to his card today.  Customer accepted this response.

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck on 12/30/23 for $10,284.00 cash. The finance director gave me a carfax report dated 12/30/23 10:00 AM EST, stating any known discrepancies with the vehicle. They had me place my initials on it, as if it were mandatory that I agree that I received this document. The Carfax showed no known problems & basically a clean vehicle history. Based on this the terms of our agreement were reached & I agreed to purchase the vehicle, with a clean history, from Seminole Chevrolet.The vehicle has served it's *********** intend to sell it but have run into a roadblock. It seems that when Seminole Chevrolet (or an agent or subsidiary) filed to get the title in the dealers name (when they purchased or took it on trade), they noted that the mileage was in fact NOT ACTUAL MILEAGE. How did I learn this? Because I intended to sell it I checked my title, that I received in the mail after Seminole ***** filed it for me - cause they're such nice folks - and I found the discrepancy noted on the Mileage. I researched the previous title filing & that's when I found THEY filed for THEIR title & noted at that time that there was a discrepancy. This was 15 to 20 days before I purchased the vehicle.Which means....They sold me a vehicle which they OBVIOUSLY KNEW had an odometer discrepancy & said NOTHING to me about it. There's absolutely not one single mention of the odometer in our retail agreement, other than it matched what was physically showing on the vehicle. They not only sold it to me, knowing that it was wrong, but they gave me a report saying the odometer reading was correct. FYI: Odometer Mileage rated NOT ACTUAL changed the retail value of the vehicle to $1000.00 MAXIMUM!If this isn't fraud, it's at a minimum deceptive & I'm sure the FL Attorney General along with the *** will be interested to dig a little deeper into Seminole *****. As far as I'm concerned Seminole ***** has 1 ************* don't have long to perform.

  Business Response

  Date: 08/19/2024

  When the customer purchased this unit in December of 2023, the Carfax read last reported odometer reading as 195,026,  The odometer reading at the time of sale was 195,041.  We transferred this electronic title to the customer but when processed by the state, it was noted  "not actual mileage".  We did not transfer the title to our name.  The vehicle is exempt  due to the age of the unit.  We are requesting from our tag office if exempt and not actual are now considered the same or can the title be corrected to read Actual mileage.  We do not have an answer yet from our tag office but will respond to this again as soon as we do. There  was no fraud intended and we will attempt to have the title corrected by the state.

   

   

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2024, I purchased a 2008 ****** Frontier at Seminole Chevrolet including a 6 months of bumper to bumper warranty. I have paperwork signed for a damaged part that was to be replaced. Until today, I have not been called to replace the part. The vehicle was also supposed to have all the tear and wear parts replaced like breaks, rotors, filters, sensors and door actuator part that haven't got yet. None of this this were completed. The vehicle was given to me very dirty under the hood full of sand and dirt and as well as the interior that was dirty, never detailed by the dealership. The ** on the vehicle has been failing from working properly as well not turning on in certain occasions (5 different times). I took it back and had them look at it and stated that they can't find anything wrong with it just by looking at it without running any form of diagnostic. Everytime I try to contact them I would get rejected simply by having to leave a massage, hanging up on me, placing me on hold for long period of times and much more. I have showed up at the dealership just to be herd. I shouldn't have to do so in order to contact them.The only paperwork I got from them was the recipe of the cash purchase and the car fax papers that they provided due to me requesting them.

  Business Response

  Date: 08/02/2024

  After speaking to several managers familiar with this situation, i believe that the customer has had contact over the last week.  Unfortunately, the part needed is still on backorder with Nissan.  The customer will be contacted as soon as it's available.  We provided a detail to the vehicle this week.  Hopefully all lines of communication are in place and there should not be any problems with that in the future.

   

  Customer Answer

  Date: 08/05/2024

  Hi, I did recive a call from Seminole Chevrolet and satisfied some of my issues. However, the most important issues was a damaged part that was said to be replaced by them and approved has not been done. I call them for updates and state they will call me back but have not. Is been over a month since purchase and the part that needs to be replaced is making a lot of noise. This part is related to the air condition system and very difficult to fix it myself. This issues was told to me that was supposed to be done quickly after the sale due to parts that were ordered. already

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22053711
  
  I am rejecting this response because:

  Hi, I did recive a call from Seminole Chevrolet and satisfied some of my issues. However, the most important issues was a damaged part that was said to be replaced by them and approved has not been done. I call them for updates and state they will call me back but have not. Is been over a month since purchase and the part that needs to be replaced is making a lot of noise. This part is related to the air condition system and very difficult to fix it myself. This issues was told to me that was supposed to be done quickly after the sale due to parts that were ordered. already
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/13/2024

  Our General Sales Manager spoke with the customer today, 8/13/24 in regards to his concerns.  The necessary part is being shipped from ****** to the fulfillment center. From there, they will be shipped to the ****** store and on to us.  He understands that he will be contacted as soon as we receive it so we can complete repairs to his vehicle.  ****** is hoping we should have within 10 - 14 days. The customer appreciated the update and feels that the situation is being handled properly.

   

   

  Customer Answer

  Date: 08/17/2024

  I would like to say that I am satisfied but I am not. They did call me that the mentioned part was coming soon and as soon as it does, I was going to be notified. However, that now is the least of my worries. This morning, I tried to start the vehicle and it did not start. I tried several more times and did not start. After ************************************************** the past week, it has not wanting to start on first start/cold start. At this point, I do not want this vehicle anymore and would like a replacement or my refund. Picture yourself trying to go to work and your vehicle doesn't turn on, noises coming out of your dash after your resent purchase from a recognized dealer. Please, I ask to have a look at a replacement of this vehicle. 
  I have tried to get in touch with the Managers at the dealership and I get the round around (on a meeting, no call back, placed in hold). If it wasn't for this complaint, I believe nothing would be done in my favor. 
  It is now affecting my life style and work activities. I'am very disappointed at such checking in to ensure the car is working well, due to the issues I'am experiencing after a purchase from Chevrolet Seminole. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22053711
  
  I am rejecting this response because:

  I would like to say that I am satisfied but I am not. They did call me that the mentioned part was coming soon and as soon as it does, I was going to be notified. However, that now is the least of my worries. This morning, I tried to start the vehicle and it did not start. I tried several more times and did not start. After ************************************************** the past week, it has not wanting to start on first start/cold start. At this point, I do not want this vehicle anymore and would like a replacement or my refund. Picture yourself trying to go to work and your vehicle doesn't turn on, noises coming out of your dash after your resent purchase from a recognized dealer. Please, I ask to have a look at a replacement of this vehicle. 
  I have tried to get in touch with the Managers at the dealership and I get the round around (on a meeting, no call back, placed in hold). If it wasn't for this complaint, I believe nothing would be done in my favor. 
  It is now affecting my life style and work activities. I'am very disappointed at such checking in to ensure the car is working well, due to the issues I'am experiencing after a purchase from Chevrolet Seminole. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case 9-12482639068 Ive been waiting for an outrageous 4 month for a back ordered LTG 2.0t motor for my 2018 Camaro. Dating back to November 2022 my car started giving random issues of bogging and back fires that rapidly progressed to the engine resulting in going out due to a hole punctured through the 3rd cylinder head according to the service advisor I had at that moment. Engine was replaced swiftly in a months time and fast forward a YEAR AND A HALF and were now in the same predicament due to the same reason but instead it was the 2nd cylinder head this time. I am writing this out of a plea for help because Ive been waiting for 4 months now for a faulty motor that Seminole Chevrolet installed into my car. The factor of time is just one part of the frustration I currently have because I am also coming out of pocket for this faulty motor that I was given and having to pay 50/50 which is almost an insult at this point considering the time Ive been waiting and being car-less has been a huge hardship for me due to the fact Ive had to come out of pocket for ride share expenses, gas money for borrowing peoples cars, and almost losing my job. I write this for my experience to be shared but also for a plea to get a solution out of this.

  Business Response

  Date: 05/29/2024

  We replaced this customer's engine under General ********************** warranty in October 2022. (Service RO Attached)  The customer brought this vehicle back to us February 27, 2024 with another catastrophic engine failure.  At this point, the vehicle is out of warranty with General Motors.  We requested cost assistance from the factory on his behalf and they offered an estimated 50/50 split.  The engine is on supplier backorder and as of yesterday, has no estimated ship date.  

  We do not have control over back-ordered parts.  General Motors is offering the 50/50 split for repairs on a unit out of warranty.  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used truck with a warranty 29 days before it broke down then got a run around about getting the truck towed. Once they got it they did not work on it for over 24 hours as they wanted to wait till we had it 30 days. Then was told the warranty did not cover the oil sensor. So they wanted almost ****** for the repair. I was ****** but told them fix it and would pay for it. Needless to say got a call a couple hours later that when they took it on test drive someone hit them and now it is wrecked. The person that hit them has no insurance, expired tag. So now the truck is wreaked. They try and get us into a different truck but want the payments ****** more a month we say no way we will contact an attorney. They tell us to never contact them again do now we have a wrecked truck plus paid ****** for a truck we have not even made a payment on.

  Business Response

  Date: 04/24/2024

  Our General Sales Manager and the customer have had discussions in regards to this situation.  We will update BBB with the final action.

   

   

• Initial Complaint

  Date:12/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seminole Chevrolet sold my vehicle (2018 ****** Tacoma) on 20NOV2023 and their agent, *************************, picked up my vehicle that same day. As promised, I had been offered $23,499 for my vehicle with an outstanding lien to ********************* for $8435.89. Although I was willing to pay off the lien and get the Title myself, I was told that would delay the process (witnessed by ***********************). Per the Agreement, I was to receive my check as soon as the payoff was completed and my providing title was taken care of by the Transfer Title Agreement signed on 20NOV2023 and the check would be received in 10 days. *********** as acknowledged payoff and advised that the dealer is contacted electronically in addition to receiving a paper titlePer ************ financial lien was paid on 22NOV2023 and Seminole Chevrolet will be provided the Title. However, Seminole Chevrolet will not release the check to me. I spoke with ************************* on 30NOV2022 after many calls and texts to the dealership and was told he would look into the matter. I spoke with the Accounting Clerk, *************************, on Monday, 04Dec2023, and she stated that she would not release the check until she got a paper title from the *********** which might not happen until March! I was promised that I would receive my check within **** daysand I have been lied to. They will have my vehicle for over 90 days. Which is not how the procedure was advertised or promised by their agent.I simply want them to honor the contract.

  Business Response

  Date: 12/06/2023

  We purchased the 2018 ****** Tacoma from the customer on 11/20/23 and paid off ***********  Bank on 11/21/23 for $8499.94. The remaining equity of $14,999.06 due the customer will be released as soon as we receive the title to the unit.  This is our company policy and I believe most every dealership would have the same policy. **************** processed the payment and the check cleared on 11/24/23.  At that time, Bridgecrest should have contacted the ********************* to release the lien and have the title sent to us.  We did not say we would not have the title or release the check until March.  We have had delays in the past with the ********************* in receiving our titles but as long as Bridgecrest processed their part timely-the title should be sent to us very soon.  We contacted Bridgecrest to have them check the status but they refuse to speak to us until 10 business days after the pay-off was received.  This will be tomorrow, 12/7/23 and we will contact them again to find get clarification on whether or not the title has been sent.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20956123
  
  I am rejecting this response because:

  The truth of the matter is that Seminole Chevrolet took possession of my vehicle under false pretenses. Seminole Chevrolet has acted in bad faith.
  
  Seminole Chevrolet represented itself as agents of Car Gurus (screenshot/transcript of text messages to follow) and adhered/complied with all of the steps to sell my car without the hazards posed when an individual sells a vehicle.
  
  My choice to accept the offer with CarGurus was based on the relationship built as an online buyer and their advertisement, 100% online not through a dealership. I had been approached by several local dealers as well as *******, ******* and AutoNation. After reading less than favorable reviews for selling to a dealership, I rejected that option.
  
  When contacted by Seminole Chevrolet as an agent of CarGurus, I asked would paying off the car and having a paper title expedite the transaction. I was returning to PA for the holiday weekend and could get the title while there. Their agent said in front of a witness that I should get the check in the mail **** days ,it would delay the process as they could do this faster electronically. At no time was the dealer policy discussed or provided to me.
  
  Not only did Seminole Chevrolet take possession of my vehicle under false pretenses, the dealership lied to me (witness statements can be notarized and provided as necessary) and deviated from the CarGurus advertised process.
  
  After returning from the Thanksgiving, I received the pay off letter via email from Bridgecrest with notification of a third party assignment on 11/28 (image of letter upon request ).

  The only remedy is for the check to be released to me at once  as Seminole Chevrolet has blatantly acted in bad faith.

  Sincerely,
  
  *****************************

  Business Response

  Date: 12/18/2023

  We had been unsuccessful in learning a date of mailing from ************ DOT, they would not release the information to **.  However, the title just arrived in the mail today and we are contacting our customer to let her know the check can be released.  She is welcome to pick it up or I will send over-night by Fed Ex for tomorrow delivery. 

  Customer Answer

  Date: 01/04/2024

  The check was received 12/26/2023 without any support documentation/paperwork that should also have been sent. Notably, the check was post dated and the fact still remains that the dealer misrepresented themselves as an agent of CarGurus I was catfished.

  Thank you BBB so much for your assistance in bringing this matter to closureit is appreciated.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service and maintenance contract from Seminole Chevrolet and their service department is not honoring it. I have attempted to get a refund for $4540 for the cost of the service/maintenance contract from both the dealer and the service contract provider and no one cares.

  Business Response

  Date: 12/06/2023

  Customer visited our dealership for a LOF/Tire Rotation that is covered under the maintenance agreement he purchased.  However, there are time and mileage constraints that must be followed.  It had not been 7500 miles since his last service so the warranty company declined the service.  We apologize that he was not aware of the mileage requirement when making the appointment.  Both the warranty and the maintenance plan can be cancelled by contacting MPP at 1-800-747-4400 or **********************

   

  Customer Answer

  Date: 12/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** *******