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            Business ProfileCustom Climate Concepts

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            4363 Independence Ct

            Sarasota, FL 34234-4722

            Get Directions
            Visit Website
            (941) 729-2665

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 12:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.5/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/2/2024

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Custom Climate Concepts provides complete residential and commercial HVAC services. We offer new equipment and installation, repairs, maintenance programs, indoor air quality, wifi controlled themostats, mini-splits, heat pumps, and more.

            Products & Services

            New Equipment and Installation, Repairs, Maintenance Programs, Indoor Air Quality, Wifi Controlled Thermostats, Mini-Splits and more

            Business Details

            Location of This Business
            4363 Independence Ct, Sarasota, FL 34234-4722
            BBB File Opened:
            1/16/2009
            Years in Business:
            20
            Business Started:
            5/20/2004
            Date of New Ownership:
            8/31/2021
            Business Incorporated:
            5/20/2004
            Accredited Since:
            7/2/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC1819667 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1819667 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            BBB records show a license number of CAC1819667 for this business, issued by Sarasota County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Sarasota County Construction License Board

            1001 Sarasota Center Blvd

            Sarasota FL 34240

            (941) 861-5214

            https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

            BBB records show a license number of CAC1819667 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            8:00 AM - 12:00 PM
            Business Management
            • Mr. Robert Fisher, General Manager
            • Mr. David Zuspann, President/Director
            • Ms. Staci Zuspann, Secretary
            Contact Information

            Principal

            • Mr. Robert Fisher, General Manager
            • Mr. David Zuspann, President/Director

            Customer Contact

            • Mr. Robert Fisher, General Manager
            • Mr. David Zuspann, President/Director
            Additional Contact Information

            Fax Numbers

            • (941) 729-2677
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchase the unit in 2019 have been having problems with it at least twice a year since it's been in the the unit cost over $8,000 I have put at least $3,000 in it while still making payments the parts are supposed to be warranty for up to 10 years but a lot of the parts that they have put in or replaced I've had to pay out of pocket for because I have an account with them but I was told if it's not over $1,000 it couldn't be added to the account I had to pay out of pocket called to have it serviced I was told that the technician come out first fix the problem then they can come out and service the unit what purpose is that so I'm paying them to come out and do nothing because the problem is already been fixed they came out today found that there was no air coming through one of the Ducks nothing was done about it instead I was told that one of the parts on the unit went bad and was stuck open that could be replaced that part was under warranty but I would have to pay for the service charge plus the labor which all of this would have came to well over $1,000 again which was have to be paid out of pocket again and the customer service was very rude telling me it's Friday I don't want to argue we can't do anything today anyway just call back to the office and let me know what you want to do by Monday cost me $100 to come out and then left I don't recommend them to anyone because it is a ripoff things that should have already been included when the ** unit was put in I'm now paying for piece by piece I either want them to reimburse me some of my money or completely fix the problem I know the filters have to be changed at least every other month but that wasn't the reason the ** wasn't working that's going to be excuses he wanted to try and give me saw that one of the duct didn't have any air coming out of it that was totally dismissed and focus on something else as a reason for it not working .basically it was you either want the work done or you dont. very rude
            Read More
            Read 6 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susan T

            07/22/2024

            We have used Custom Climate since buying our house in March, 2023. Our service has been excellent and the techs have been friendly, efficient and knowledgeable. The office staff is efficient and we had no trouble scheduling appointments. We joined the preventative maintenance club and someone comes out twice a year for maintenance. Custom Climate is doing a great job for us!
            Read 7 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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