Reviews

My application start date was on September 28, 2024 with the move in date of November 1, 2024. During the initial application process, I was asked to supply addition pay information which I gladly sent. I called office and inquired if this extra documentation was received. I was asked if I had a co-signer. There was never a mention about that our application was denied and it was necessary to have a co-signer to move into the apartment complex. I inquired about the application once again on October 18, 2024. I spoke with ***** from the office @ Garden Grove. ***** notified us verbally that the apartment #*** is no longer available. I explained to ***** that I did have a co-signer and was abruptly told we did not make enough money. ***** told me that we needed SIX TIMES the amount of rent to quaify, in a very unproffessional manner, I have called the office several times in the past few weeks and was continuously told that the manager ***** was going to contact me. I never was contacted by a manager or assistant manager informing us any information regarding our application process. I emailed the leasing office and asked for a manager to please contact me and verify the current status of our application and please confirm and verify we were told the correct information.I have not received anything in writting about the reason of denial of our application. This is very disturbing and disappointing. I have no contact information as to whom I need to speak to regarding this matter. I understand the nonrefundable fees for application for 1 individual family of 3 people. I would like to have a refund for the pet screening fees of $50.00. Since the management company knew immediately we did not qualify to rent at Garden Grove Apartmets. The information should have been told to us and we should have been notified in a timely manner. We should not have had to continue with the pet screening ********** money has not been refunded for this.