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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received notice about an alleged debt reporting as a collection on my consumer report that I am requesting be VALIDATED, pursuant to the Fair Debt Collection Practices Act (FDCPA) validation of debt section, 15 USC 1692g. I am writing this letter to dispute this alleged obligation, pursuant to 15 USC 1692g(b).I am also refusing to pay this alleged obligation, pursuant to 15 USC 1692c(c) and all collection efforts shall cease. GULF COAST COLLECTION - 358337XX,GULF COAST COLLECTION - 381923XX
Business response
06/27/2024
BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on June 19, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
****************** is requesting validation of an alleged debt. GCCB will provide this validation through encrypted email at the email address on his dispute.
If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The account is not mine. I am not liable for the debt with Gulf Coat Collection. I do not have a contract with Gulf Coast Collection, I asked them to provide me proof of the original debt with them and they could not. Under 15 USC 1681 Validation of Debt, they are required to do so.Business response
06/03/2024
BBB Case No: ******** RE: *****************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on May 23, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
****************** has filed this complaint alleging she does not have an account with ********************** and that the account is not hers. GCCB has confirmed the consumer has an account with the original creditor and will send documentation of the account via encrypted email to the email in this Complaint. Upon ******************* receipt and review of the documentation, we would be happy to investigate any further disputes of the underlying account.
If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
05/21/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I recently begun receiving automated voicemails claiming to represent this company, but I have never had any contact with them.Upon an internet search, I learned this company is a debt collector. I have no debt, and no creditors or other businesses have communicated anything to the contrary.I will not be returning this company's calls out of concern the calls could be part of some type of scam given I have no business to conduct with a debt collector.I request no further communications from this company.Business response
05/23/2024
BBB Case No: ******** RE: Gulf Coast Collection Bureau, Inc.(GCCB) is responding to the Complaint received in our office on May 21, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
*********************** has filed this complaint stating she is receiving calls when she has no business to conduct with GCCB. GCCB will no longer contact her phone number.
If *********************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Customer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My health insurance is taking their time processing a claim from ******************************************************** 2022. A visit to the ************** (Baycare) emergency room was billed to me 2 times, once from the provider (which I paid in full) and another from the facility. Apparently they can send two DIFFERENT bills and don't communicate that to you when you sign in. Nevermind that you're not in your right mind when seeking emergency care. Baycare sent this account to *********************** and now this company is calling me seeking payment when I'm trying to wait on UMR insurance to process the claim and pay Baycare. I want this company to STOP calling me and harassing me for money that isn't theirs to ask for.Business response
05/16/2024
BBB Case No: ******** RE:************** Gulf Coast Collection Bureau,Inc. (GCCB) is responding to the Complaint received in our office on May 9,2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
************** has filed this complaint asking that she not be contacted by GCCB. GCCB will not contact her further.
If ************** as any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Gulf Collections Bureau. I do not have a contract with the agency trying to collect, They did not provide me with the original contract as I requested.Business response
04/16/2024
We have received the consumer's request for verification of the account we are attempting to collect on behalf of our client. We will process the request and provide the requested information to the consumer.Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Claimed debt is not owed since insurance already paid any costs. Business also failed to provide an itemized invoice / statement showing any ICO codes. This debt was disputed previously with the provider. This collection attempt is in bad faith since no monies are owed. Ref ********Business response
04/11/2024
BBB Case No: 215 ***** RE:*********************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on April 10, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
************** has filed this complaint alleging her account was paid in full by insurance. GCCB has reviewed the file and determined that a portion of the account was paid by insurance. GCCB has confirmed with the original creditor that the balance is due and was not completely paid by insurance. A statement of the account will be provided to ************** via encrypted email.
If ************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
03/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable with this debt for 10 ************* I do not have a contract with Gulf Coast Collection Bureau, **** they did not provide me with the original contract as requested.Business response
04/05/2024
BBB Case No: ******** RE: *************************. Gulf Coast Collection Bureau, Inc. (GCCB)is responding to the Complaint received in our office on March 28, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
*************** alleges she is not liable for a 10 ********** account. She has not listed an address or an account number in her dispute. ********************** has researched this claim and found an account placed with GCCB in 2015 and paid in full in 2018. The account was reported paid in full in May 2018 and has not been reported since that time.
If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
03/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I received a voicemail today. That was an automated call about calling the company back with a phone number, but they left no information regarding what the bill was or what they were trying to collect. I dont feel like this is a valid collection agency and reading the reviews I see that there has been a data breach so this may be due to that. I would like calls to cease, and if anything does need to be transported, please use my email addressBusiness response
03/21/2024
BBB Case No: ******** RE: ***********************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 20, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
******************** received a message from GCCB that did not provide details about the reason for the call. This matter concerns a personal business matter so details are not left with the message. By separate encrypted email, GCCB will provide the details about the reason for the call. In addition, GCCB will not make future calls.
If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
03/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today I am trying to make my monthly payment and the Gulf Coast Collections representative refused to accept it! I hung up on the call and made racist comments about my country of origin! I made the call at 8:02 am. She was very rude and is not trained to do customer service work!Business response
03/11/2024
BBB Case No: ********* RE: *************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 5, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
************** has filed a complaint stating that GCCB would not accept a payment and that our agent was rude on the phone. GCCB has investigated this matter and determined the account was improperly recalled from the client while under a payment plan. The issue has been corrected and the account is now with **********************.
GCCB has also reviewed the calls with our agent and agrees the agent was unprofessional on the call. GCCB has discussed this matter with the agent to ensure it does not occur again.
If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Global Physical Network LLC. I do not have a contract with Gulf Coast Collection Bu. They did not provide me with the original contract as I requested.Business response
03/07/2024
BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 28, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
******************** claims that she is not liable for the debt with Global Physicians Network, does not have a contract with GCCB, and that GCCB failed to provide a copy of the signed contract upon request. GCCB is a collection agency retained by Global Physicians Network to collect a debt. GCCB has not received a previous request for a copy of the signed contract. By encrypted email GCCB will provide a copy of the signed agreement with Global Physicians and will send verification of the debt.
If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.
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Customer Complaints Summary
65 total complaints in the last 3 years.
32 complaints closed in the last 12 months.