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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am filing this complaint against Gulf Coast Collection Bureau, *** for their failure to provide proof of the legitimacy of an alleged debt and for disregarding my consumer rights. I have no contractual agreement with this company and am not liable for the debt they are attempting to collect.
Business response
01/31/2025
BBB Case No: ******** RE: **** *****. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 22, 2025. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Mr. ***** indicates that Gulf Coast does not have any proof of the account at issue and has not responded to requests for information. Gulf Coast has previously provided verification of the debt and will resend this verification to the email address in this dispute.
If Mr. ***** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
01/13/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Name: ****** ********* ******** Address: *************************************** DOB: ********** Last 4 of SSN: 3032 Date: 01/10/2025 Bureau Name: Gulf Coast Collection Bureau *** Bureau Address: ******************************* I recently investigated my credit report and found several items inaccurate.Under 15 U.S. Code 1681e(b), "Accuracy of report," whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual to whom the report relates.15 U.S. Code 1681i(5) Treatment of inaccurate or unverifiable information (A) In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of the information that the information has been modified or deleted from the file of the consumer.Please remove the following item from my credit report, immediately:Accounts 1.******************* Account #:********* - This account is being reported inaccurately, please remove this from my credit report immediately.Business response
01/20/2025
BBB Case No: ******** RE: ****** ********* ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 13, 2025. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Mr. ******** has submitted this complaint alleging the account is being improperly reported to a Credit Reporting Agency. GCCB has reviewed its records and confirmed that it is not reporting this account to a ********************** Reporting Agency.
If Mr. ******** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
01/06/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Why this company waited til Jan 2025 to make us aware of this outstandng bill of April 2022. It didn't show up anywhere, and the original ****** never contacted us about it. All because of $25.00 At first I thought it was a scam, but after 5 hours later and many phone calls, I found out the true story.I hope they don't go bankrupt for $25.00 3 years later.Business response
01/07/2025
BBB Case No: ******** RE: ***** ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 6, 2025. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Mr. ******** has submitted this complaint about receiving a bill for $25.00 with no prior notice. Mr. ********* complaint is with the original creditor for not sending a bill sooner. GCCB will forward information about this complaint to the original creditor. Since the account has now been paid, GCCB has closed the account.
If Mr. ******** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Customer response
01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
12/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Continuous phone calls for unknown reason. I have no idea of why they call they just leave a message to return their call, I have tried and get no answerBusiness response
12/12/2024
BBB Case No: ******** RE: ****** ****.Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 10, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. **** has stated that she does not know why GCCB is attempting to contact her. GCCB will email her information about the reason for the contact via encrypted email.
If Ms. **** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
11/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called from a private number and left a voicemail that they need a return call to verify my address so they can deliver a document tomorrow via a private carrier unless a stop order is done and paid for. She left a reference number and number to call. Told me to be home and wait on them to bring me a document. Well I work and have cancer appointments after work. They can mail something or call my attorney because they not only called me but family members that I haven't talked to in 20 years. And I get calls from those family members and they played the voice mail that was left on their phone for meBusiness response
11/19/2024
BBB Case No: ********* RE: ***** *******.Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 14, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ******* alleges GCCB called her and requested an address to deliver a document or she would need to pay to have the delivery cancelled. She also alleges GCCB told her to stay home to receive the document. GCCB has no record of calling the number listed in the complaint and would not request a consumer stay home to receive a document or pay to cancel delivery of the document. GCCB is not trying to contact ***** *******. We believe Ms. ******* has us confused with a different caller.
If Ms. ******* has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
11/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been receiving phone calls from this company and they do not state why they are calling, just to return their call. I have no knowledge of this company nor have I ever done businesses with them. I would like them to stop calling because they don't even state who they are trying to reach. If they have a legitimate reason to contact me they can do so via email.Business response
11/14/2024
BBB Case No: ******** RE: ******* ******. Gulf Coast Collection Bureau***** (GCCB) is responding to the Complaint received in our office on November 14, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ****** has requested that she does not know why GCCB is attempting to contact her and does not want to be called. GCCB will cease making calls and email her information about the reason for the contact via encrypted email.
If Ms. ****** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Customer response
11/15/2024
Complaint: 22555764
I am rejecting this response because: They did not explain anything. All they did was send me the same exact message that the bbb sent me!
Sincerely,
******* ******Business response
11/25/2024
BBB Case No: ******** RE: ******* ******. Gulf Coast Collection Bureau***** (GCCB) is responding to the message received in our office on November 15,2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ****** indicated she had not received an email with information. Since this message, GCCB has corresponded with her regarding the matter and is awaiting follow up information from the original creditor.
If Ms. ****** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
11/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
**************** will take payments they won't - so what do customers do? Their staff is rude and unhelpful, why would anyone pay them with the I am better than you attitude their agents have. I called in to set up a payment plan and they refused me. I just want to pay off my bill with a payment plan if they do not accept it then erase the bill because it will never get paid.Business response
11/19/2024
BBB Case No: ******** RE: ******* ******. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 13, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ******** has contacted GCCB to set up a payment arrangement and was told by the GCCB agent that payment plans are not permitted. GCCB has reviewed the call and confirmed the agent incorrectly advised payment arrangements were not permitted. GCCB has a portal established for the purpose of creating payment plans on accounts and routinely schedules such plans. GCCB has addressed this issue with the agent involved.
If Ms. ******** would like assistance setting up the payment plan on the portal or has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
10/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 10/28/24 I received a text from GCCB on my cell # *************) that was addressed to ****** and referenced the collection of an overdue debt at ************************* PA. By way of history, I received a text from ******************* on 2/17/23 regarding an overdue bill for ******. I contacted them on that day to alert them that my cell # was being used fraudulently as a contact number by their patient and they needed to note that on the patient profile. I told them to halt any further communication regarding this bill. I know that my # is on the dark web as a result of the 2022 TMobile data breach. With this information, I request that GCCB cease and desist any further contact of me by text or phone call.Business response
10/29/2024
BBB Case No: ******** RE: ***** *********. Gulf Coast Collection Bureau***** (GCCB) is responding to the Complaint received in our office on October 28,2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ********* indicates she has received a text from GCCB seeking a different person. GCCB has removed the phone number from its contact list.
If Ms. ********* has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Customer response
10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
10/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I randomly received a text message from this company. No explanation was given just a link. Then it wanted my social, I'm not giving this company my social. It wouldn't take my other information for me to get information from them. I've never been to the doctor in ** and I haven't been to any major doctors in almost two years.Business response
10/15/2024
BBB Case No: ******** RE: ******* ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on October 14, 2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ******** indicates she has been contacted by GCCB and does not know what GCCB is attempting to contact her about. GCCB is attempting to contact her about a personal matter and will send information via encrypted email to the email address listed in the Complaint.
If Ms. ******** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.Initial Complaint
10/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company continues to contact me with no information in regard to what this is about or any contact information. I do not want to be scammed nd there was an information breach recently. I have no unpaid debts and have no knowledge as to what this can be about. I have no business with them and no signed documentation or no knowledge of any company I work with that does business with them. I would like for them to stop contacting and harassing me, or at least send me detailed information to my email address.Business response
10/15/2024
BBB Case No: ******** RE: ***** ******. Gulf Coast Collection Bureau***** (GCCB) is responding to the Complaint received in our office on October 4,2024. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Ms. ****** indicates she does not want to be contacted by GCCB and does not know what GCCB is attempting to contact her about. GCCB is attempting to contact her about a personal matter and will send information via encrypted email to the email address listed in the Complaint and then cease further communication.
If Ms. ****** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail. Thank you.
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Customer Complaints Summary
77 total complaints in the last 3 years.
33 complaints closed in the last 12 months.
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