ComplaintsforGulf Coast Collection Bureau, Inc.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today I am trying to make my monthly payment and the Gulf Coast Collections representative refused to accept it! I hung up on the call and made racist comments about my country of origin! I made the call at 8:02 am. She was very rude and is not trained to do customer service work!

  

  Business response

  03/11/2024

  BBB Case No: ********* RE: *************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 5, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************** has filed a complaint stating that GCCB would not accept a payment and that our agent was rude on the phone.  GCCB has investigated this matter and determined the account was improperly recalled from the client while under a payment plan.   The issue has been corrected and the account is now with **********************. 
  
  GCCB has also reviewed the calls with our agent and agrees the agent was unprofessional on the call.   GCCB has discussed this matter with the agent to ensure it does not occur again.   
  
  If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Global Physical Network LLC. I do not have a contract with Gulf Coast Collection Bu. They did not provide me with the original contract as I requested.

  

  Business response

  03/07/2024

  BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 28, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** claims that she is not liable for the debt with Global Physicians Network, does not have a contract with GCCB, and that GCCB failed to provide a copy of the signed contract upon request.  GCCB is a collection agency retained by Global Physicians Network to collect a debt. GCCB has not received a previous request for a copy of the signed contract. By encrypted email GCCB will provide a copy of the signed agreement with Global Physicians and will send verification of the debt. 
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I repeatedly receive robo voicemails from Gulf Coast Collections. They do not state an account number or what business they provide ***********************. I have tried to call them at the number left in the message and am either told they cannot find any records for me or no one answers. I request that all calls cease immediately and an ITEMIZED bill with complete service dates, etc., be provided via mail. Do not call or leave voicemails on my phone. Gulf Coast has also been part of a data breach which I feel is behind these calls.

  

  Business response

  02/12/2024

  BBB Case No: ******** RE: ***************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 8, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  **************** indicates she has been unable to obtain information from GCCB.  GCCB will mail another copy of the information to the address she has provided.
  
  In addition, **************** alleges GCCB has been subject to a data breach.  GCCB has not incurred a data breach.
  
  If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a phone call this afternoon regarding a delinquent payment a test that I supposedly had in "JANUARY 12TH L, 2021".I inquired who is the the agency who did this so called test and the Dr name who ordered this test. They could not provide this information. That included a supervisor name ****. I told him this complaint has no merit and I found this inquiry by Gulf Coast very ridiculous as they where not prepared and their response for not having this information prior to calling me was very unprofessional. I told ********** was filing this complaint and it didn't seem to bother him. Any assistance BBB can provide will be greatly appreciated. *************************.

  

  Business response

  01/25/2024

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 19, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************** has indicated that he received a call and has requested additional information about the matter.  GCCB will email the relevant information via encrypted email to the address listed in this complaint.
  
  If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have received a text from this company and until today have never had any contact with them nor did I ever give permission for text communications. Furthermore, I have never been told by any company or agency that any of my debts that I am currently paying were being submitted to collection agencies, I will not be opening any links that look suspicious such as this one.

  

  Business response

  12/29/2023

  BBB Case No: ******** RE: ***** **.  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 28, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  Mr. ** has indicated he was contacted by GCCB by text.  GCCB has reviewed the phone number he provided and determined it was provided by a different consumer.  GCCB has removed the phone number and will not contact Mr. ** again. 
  
  If Mr. ** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer response

  12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Do

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a phone call from GCCB that informed me it was an attempt to collect a debt, but my name was not mentioned nor any details of what the debt entailed, so I assumed they had the wrong number. A few days ago I got a text message again that I had supposedly consented to communications in this manner; however, I have not had any contact with GCCB before this, other than the ignored phone call mentioned above. The text included a link that I was supposed to provide my zip code to unlock and see debt collection details. I found this very suspicious and decided to contact the company directly through the website they have online and I told them I was not at all convinced that the call I was getting wasn't a scam. That I do not answer unknown numbers and I do not click links in text messages that I do not recognize the number of. I also said If I was the person they needed to get in touch with that I would want a written copy of the information sent to my address because I was unaware of any unpaid medical bills. I even went back after sending said message and checked to see if I could possibly have missed any bills from a surgery and labor and delivery I had last year. The information I had indicated that everything had been paid. I then got an email today from GCCB asking me to confirm the address on file. They didn't provide the address. I am disinclined to engage in further communication with this company. If they needed my zipcode to unlock a link they should have my address and I should not need to confirm it. At the very least, they should tell me the information they have on file. They have not provided any written instructions up to this point and never even mentioned me by name before this. My credit report shows no medical bills unpaid, and I can't find out what they are trying to get me to pay for without revealing personal information. It all seems very much like a scam to me and based on previous reviews I've seen their practices seem very shady.

  

  Business response

  01/02/2024

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 27, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** has indicated that she is reluctant to engage with phone or text messages from GCCB. GCCB will email the relevant information via encrypted email to the address listed in this complaint.
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with GLOBAL PHYSICIAN NETWORK LLC. I do not have a contract with the Gulf Coast Collection Bureau, Inc. They did not provide me with the original contract as I requested.

  

  Business response

  12/13/2023

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on December 6, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  GCCB will send the documentation of the matter to *************** at the email address listed with the account.
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer response

  12/13/2023

   
  Complaint: 20965865
  
  I am rejecting this response because: In the response they are addressing "******************" to call a number or email an email address. I do not know who that is. I do not feel comfortable in communicating with Gulf Coast
  
  Sincerely,
  
  ***************************

  

  Business response

  12/26/2023

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the rejection of our Response received in our office on December 15, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  It appears we forgot to revise the name from a previous response in the last sentence of our original response.  We apologize for the error.  ***************** wish to not be contacted,we will not contact her further.
  
  If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have several outstanding balances to pay off. When I went on the website to have them resolved, I was offered a repayment schedule for once a month payments. I have now been charged these payments on October 1st, November 5th, and today, November 27th causing me to over draft my account. I am beyond frustrated.

  

  Business response

  12/06/2023

  BBB Case No: ******** RE: **************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 29, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  GCCB will have a supervisor reach out directly to ***************** to ensure the payment plans were set up as ****************** intended, to correct any future scheduled payments and to credit any unintended payments. 
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They've been contacting me for three years about a debt they've been unable to verify. The debt they're attempting to collect on has been paid directly to the hospital by my insurance company. It had initially been delayed thanks to awkward timing in billing cycles, so the hospital sent it to collections three days before the insurance company paid the debt. Despite telling a representative two years ago that the debt they were collecting on had been paid, they continue to call. I was told I would be removed from their list. I would like the company to stop contacting me for a debt that no longer exists.

  

  Business response

  11/16/2023

  Due to privacy laws we are unable to provide comment regarding the details of the complaint.  However, we will process the consumer's cease communication request

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I first received a call on October 23 and did not pick up because it wasn't a number I knew and thought it was a potential scam; they only left a voicemail saying to contact them back at a number. Then I received a message from a different number notifying that they were a debt collector and sent a number to call them back and a website. I still thought that it was a scam because I did not receive any mail or email notifying me that I owed money and I knew that all my bills were paid; I made no connection that these were potentially the same company. I then got a call back on November 1 from the same number with the same voicemail, but I also didn't pick up because I thought it was a scam; I didn't realize it was the same number. On November 10, I again got a call and I realized that there was a connection between the previous calls and message. I did some research and found that they were a debt collection agency and also read some of the BBB complaints. My question is why did they not send a formal document or bill listing out the charges and reasons for charge first rather than calling first and leaving a voicemail with no description of who the call was for and why. It makes them look like scammers and I still don't believe they aren't. If there is some debt owed please contact me via mail or email first before calling. I will not be taking calls from the same number until then.

  

  Business response

  11/21/2023

  BBB Case No: ******** RE: Vikenley Desarmes. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 13, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** has asked for information to be mailed to her and to not be called.  GCCB has noted the account not to be called and will mail the requested information to her address listed in the Complaint, including a copy of the initial notice sent to her.
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩