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Business Profile

Collections Agencies

Gulf Coast Collection Bureau, Inc.
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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a routine appointment at my primary doctor ***********************. He walked out and two emt's walked in and ordered me to a ****** and I was taken from ************************ to ********************** The date was 11/3/2020 Today August 21, 2024 I just learned sunstar sent a bill of $735.17 to Gulf Coast collection bureau! Sunstar never sent me a bill gulf coast collections bureau never sent me a bill!I can't get anyone at sunstar to answer me and I can't get get gulf coast collections bureau to answer the phone. I called four different numbers and can't get anyone there. This is all outrageous I was never asked if I accepted the hospital visit or the ambulance. I never asked for an ambulance and now it's sf t to collections?

      Business Response

      Date: 08/29/2024

      BBB Case No: ******** RE: ***********************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 21, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      **************** indicates that he never received a bill from the original provider and is having trouble reaching GCCB.  GCCB has not yet attempted to reach *************** and Sunstar has recalled the claim.

      If **************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:08/09/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant voice **************** from a ***********************. Does not say who he is calling & why. I googled the company & found they are a debt collector. I have no past due debts and no accounts in collection. I also found there are a couple of lawsuits for this same reason. They need to stop calling me as they obviously have the wrong number for the person they are trying to contact

      Business Response

      Date: 08/12/2024

      BBB Case No: ******** RE: *******************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 9, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************ indicates that she was called by GCCB but does not have an account.  ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. 

      If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 08/12/2024

       
      Better Business Bureau:

      Thank you! The calls & text messages were getting pretty annoying. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Customer Answer

      Date: 11/22/2024

       
      Complaint: 22117004

      I am rejecting this response because: I previously filed a complaint due to the amount of calls & text messages received by this company and received this response on 08/12/2024. ************ indicates that she was called by GCCB but does not have an account. ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. Well, I just received another call & they obviously did not remove my phone number. They do not tell me who is calling, why they are calling & who to call back. All they say is the number & hours to call. Thats it. If the harassing calls & text messages start up again, I will be seeking legal advice.

      Sincerely,

      ***** ****

      Business Response

      Date: 12/11/2024

      BBB Case No: ******** RE: ***** ****. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to Ms. ***** rejection of our response received December 9, 2024. 

      GCCB has confirmed that another call was placed to the number in the BBB complaint from GCCB on November 21, 2024, attempting to reach a different consumer.  GCCB has corrected this error and Ms. **** will not receive any additional calls to that number.   

      If Ms. **** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I find that this resolution is satisfactory to me, and I trust they will discontinue the constant calls & text messages. 

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Automated call several times including August 7, 2024, at 1509 hours for me to contact them. I have no account with them.

      Business Response

      Date: 08/08/2024

      BBB Case No: ******** RE: *************************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 7, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** indicates that he was called by GCCB but does not have an account.  ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. 

      If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice about an alleged debt reporting as a collection on my consumer report that I am requesting be VALIDATED, pursuant to the Fair Debt Collection Practices Act (FDCPA) validation of debt section, 15 USC 1692g. I am writing this letter to dispute this alleged obligation, pursuant to 15 USC 1692g(b).I am also refusing to pay this alleged obligation, pursuant to 15 USC 1692c(c) and all collection efforts shall cease. GULF COAST COLLECTION - 358337XX,GULF COAST COLLECTION - 381923XX

      Business Response

      Date: 06/27/2024

      BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on June 19, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** is requesting validation of an alleged debt.  GCCB will provide this validation through encrypted email at the email address on his dispute.

      If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account is not mine. I am not liable for the debt with Gulf Coat Collection. I do not have a contract with Gulf Coast Collection, I asked them to provide me proof of the original debt with them and they could not. Under 15 USC 1681 Validation of Debt, they are required to do so.

      Business Response

      Date: 06/03/2024


      BBB Case No: ******** RE: *****************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on May 23, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** has filed this complaint alleging she does not have an account with ********************** and that the account is not hers.  GCCB has confirmed the consumer has an account with the original creditor and will send documentation of the account via encrypted email to the email in this Complaint.  Upon ******************* receipt and review of the documentation, we would be happy to investigate any further disputes of the underlying account.

      If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:05/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently begun receiving automated voicemails claiming to represent this company, but I have never had any contact with them.Upon an internet search, I learned this company is a debt collector. I have no debt, and no creditors or other businesses have communicated anything to the contrary.I will not be returning this company's calls out of concern the calls could be part of some type of scam given I have no business to conduct with a debt collector.I request no further communications from this company.

      Business Response

      Date: 05/23/2024

      BBB Case No: ******** RE:  Gulf Coast Collection Bureau, Inc.(GCCB) is responding to the Complaint received in our office on May 21, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      *********************** has filed this complaint stating she is receiving calls when she has no business to conduct with GCCB.  GCCB will no longer contact her phone number.

      If *********************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 05/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My health insurance is taking their time processing a claim from ******************************************************** 2022. A visit to the ************** (Baycare) emergency room was billed to me 2 times, once from the provider (which I paid in full) and another from the facility. Apparently they can send two DIFFERENT bills and don't communicate that to you when you sign in. Nevermind that you're not in your right mind when seeking emergency care. Baycare sent this account to *********************** and now this company is calling me seeking payment when I'm trying to wait on UMR insurance to process the claim and pay Baycare. I want this company to STOP calling me and harassing me for money that isn't theirs to ask for.

      Business Response

      Date: 05/16/2024

      BBB Case No: ******** RE:**************  Gulf Coast Collection Bureau,Inc. (GCCB) is responding to the Complaint received in our office on May 9,2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has filed this complaint asking that she not be contacted by GCCB. GCCB will not contact her further.

      If ************** as any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Gulf Collections Bureau. I do not have a contract with the agency trying to collect, They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/16/2024

      We have received the consumer's request for verification of the account we are attempting to collect on behalf of our client.  We will process the request and provide the requested information to the consumer.

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claimed debt is not owed since insurance already paid any costs. Business also failed to provide an itemized invoice / statement showing any ICO codes. This debt was disputed previously with the provider. This collection attempt is in bad faith since no monies are owed. Ref ********

      Business Response

      Date: 04/11/2024

      BBB Case No: 215 ***** RE:*********************.  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on April 10, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has filed this complaint alleging her account was paid in full by insurance.  GCCB has reviewed the file and determined that a portion of the account was paid by insurance.  GCCB has confirmed with the original creditor that the balance is due and was not completely paid by insurance.    A statement of the account will be provided to ************** via encrypted email.

      If ************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:03/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt for 10 ************* I do not have a contract with Gulf Coast Collection Bureau, **** they did not provide me with the original contract as requested.

      Business Response

      Date: 04/05/2024

      BBB Case No: ******** RE: *************************.  Gulf Coast Collection Bureau, Inc. (GCCB)is responding to the Complaint received in our office on March 28, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      *************** alleges she is not liable for a 10 ********** account.  She has not listed an address or an account number in her dispute.  ********************** has researched this claim and found an account placed with GCCB in 2015 and paid in full in 2018.  The account was reported paid in full in May 2018 and has not been reported since that time. 

      If **************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    Gulf Coast Collection Bureau, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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