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Find a Location

Burn Boot Camp SRQ has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBurn Boot Camp SRQ

    Exercise Programs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5045 Fruitville Rd STE 145, Sarasota, FL 34232-2270
    BBB File Opened:
    2/4/2020
    Years in Business:
    5
    Business Started:
    8/7/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of HS13450 for this business, issued by Florida Department of Agriculture & Consumer Services

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Travis B Scheuer, Owner
    Contact Information

    Principal

    • Mr. Travis B Scheuer, Owner

    Customer Contact

    • Mr. Travis B Scheuer, Owner

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I had walked into burnboot camp on 6/13/2023 to cancel my membership. Their billing cycle is on the 12th of every month. The front desk employee back dated the cancellation form I signed so that I would not have to pay an extra month. She back dated the form to 6/12/2023, my signature is also on that form that states the date of 6/12/2023. Burn boot camp refuses to give me a copy of the cancellation form I signed. The member experience director contacted me and said there was a miscommunication and that I would still have to pay the extra month even though the employee backdated the form for me. They continued to charge me and eventually sent me to collections because I disputed the charge with my credit card company. The business will not contact me back after multiple texts, calls, and voicemails. The member experience director was threatening, rude, and condescending. They sent me to collections for the amount of $250 when monthly payments were $180. The company refuses to give me an itemized receipt. I ended up paying the $250 with the collection agency, I would like a refund. I should have never been charged in the first place.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    M. Z.

    1 star

    05/09/2024

    Just another disappointing money hungry business. I added my daughter as an add-on to my account in their words but when I cancelled my account with plenty of notice they did not inform me I would have to cancel hers as well. So they kept charging me and will not refund my money. I just dont understand how $75 makes such a difference to a company on something that is clearly a grey area. I am a single mom with 3 kids and $75 is a huge deal to me.

    Burn Boot Camp SRQ Response

    05/10/2024

    ******* completed a cancel form on 3/13 see attached form. Her membership was promptly canceled.

     

    A cancel form was completed on 5/7 for her daughter in which the account was promptly canceled and email confirmation was sent.

     

    This review is also posted on the wrong location. 

     

     

     

    Customer Response

    05/14/2024

    The time of the cancelation is not the issue it is the fact you called it an add on which should not need to be cancelled and if it did then you should have informed me of that. Also you are the owner of both franchises so the location is a moot point.

    Local BBB

    BBB of West Florida

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