Complaints

This profile includes complaints for Grand Incentives, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Grand Incentives, Inc.

  7555 Commerce Ct Sarasota, FL 34243-3218

• 

  Grand Incentives, Inc.

  PO Box 49 Tallevast, FL 34270-0049

• 

  Grand Incentives, Inc.

  9040 Town Center Pkwy Ste 213 Lakewood Ranch, FL 34202-5203

• 

  Grand Incentives, Inc.

  PO Box 52488 Sarasota, FL 34232-0320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was asked to submit dates I would like to use the voucher along with $75 and never heard back from them whether these dates would work and now the voucher expired.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a travel certificate for 4 free nights vacation from attending a time share presentation at the Worldmark ********. I had to mail in a $50 check and complete specific criteria within a short deadline all by postal mail in order to receive my certificate. Everytime I submitted the dates for travel, I received a response that my dates were unavailable or invalid. I also was offered other locations for a fee for locations and dates not selected. They tried to sell me an expensive vacation which is not what I originally expected or wanted. There are no hotels or vacation homes available without an additional fee. This company is a complete scam.

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to join a zoom meeting and listen to a sales pitch. In return, I was promised $300 in flight credits and a promotional trip. The company was very responsive up until I declined the sale, now they've refused to answer any outreach related to the promised trip.

  Business Response

  Date: 02/20/2025

  We apologize in advance for any inconvenience the customer may have experienced. We have reviewed the complaint and acknowledge that the $250 GrandAir should been automatically generated upon completion of the zoom presentation. It appears that there was a glitch of some type in the system concerning this individual customer causing the on-line certificate not to be generated. Our quality service team has reviewed this claim and immediately sent out the Grand Air certificate to the customer via email today. We believe this taken action resolves the customers ******************** complaint and it is our hope that this complaint will be closed out as per the response provided.

  Customer Answer

  Date: 03/07/2025

  I didn't receive the air certificate that they claimed to have sent, and I also didn't receive the vacation information that was promised at their presentation, which wasn't addressed in their response.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a certificate to book a free 3 day 2 night vacation through Grand Incentives. I went through their process to book by mailing in their forms and a $50 money order for a tax deposit I ended up NOT booking my free trip through them because they were trying to then ask for almost $300 more. They said my tax deposit would be returned to me by a check in the mail and it never was.

  Business Response

  Date: 02/11/2025

  Our internal Quality team reviewed this customer complaint for ***** & ******* ********. Customer did not understand Terms & conditions of the program (disclosed on the certificate) and did not want to pay the additional fees associated with the 3 day/2 night getaway booking. We have recently mailed the attached check # ***** in the amount of $50.00 for the refund of their deposit. Customer should be receiving the check any day now. We apologize for any dissatisfaction the customer may have had during the process.

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a timeshare presentation voucher for trip to ******. Paid the $50 deposit and sent form by mail. 2 days later the check was deposited but no notice from Grand Incentives. I had to follow up with them a week later and they said it was voided due to dates not being valid (no expiration date was provided!) No notice was sent about this but they took the money anyway. Then they offered to allow me to submit another date, but also said Hawaii is no longer an option. I agreed to ******* location but they said they cannot confirm that they will book and pay for the it. Basically, they do not honor their vouchers, they make you jump through ridiculous hoops to see if you'd give up and just waste your time and money. I saw other reviews on this company after. This company is a scam. They pose as a legit company and take people's moneys without providing service or any goods.

  Business Response

  Date: 10/23/2024

  We apologize for any inconvenience that the customer may have experienced with the redemption process. The customer was send a refund check# ***** on 9/27/24 in the amount of $50.00. As of 10/22 the customer has not cashed the check based on our company's bank records. Please have customer advise if they are holding the check for deposit. It is our goal to expedite any customer complaints to their satisfaction.

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The is was a travel time share preservation.We were promised a travel voucher and voucher for an airline flight refund if we participated in a zoom call preservation. My husband and I participated on July 24 and were told we would be sent the two vouchers within 24 hrs. I have called twice and keep being told they will be sent. The last time I called the phone was not answered.All emails bounce back.

  Business Response

  Date: 08/14/2024

  Our Service Quality representatives **** has been in contact with **************** on 8/8 and confirmed her receipt sent via email for both the Take 3-night voucher and $250 Grandair vouchers for her future use. We consider this matter resolved.

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reward for attending a timeshare presentation was a voucher for a "free" cruise, only port fees and taxes at 40 dollars per person, per night. Grand Incentives did not honor the voucher, but because I had already promised to take someone, I continued the booking. I later found out that I paid 500 dollars more booking with Grand Incentives than booking direct with the cruise line itself! When I questioned them, I was told that's the way it is.

  Business Response

  Date: 06/20/2024

  Upon further review of this complaint, we were able to verify the details discussed with ************** with our senior travel agent ***** who has worked in the industry over 30 yrs. ***** recalls very specifically the prior conversation with the customer as she very carefully discussed the details of the program to include that the program was provided through our partner Carnival cruise lines and that the accommodation was an Entry level interior cabin.
  ************** was adamant that she would not cruise with Carnival and wanted a balcony cabin for her cruise, neither of these are offered as part of this program. ************** wanted to cruise specifically with Royal Caribbean with an outside balcony which were explained were both subject to upgrade charges that amounted to $1376.94 as an all in cost. The cruise was booked on Mariner of the Seas ( 5 nights) 9/7 sail date to accommodate the customers request.
  Had the customer accepted the terms of the program as initially outlined she would only be responsible for port fees & taxes and $39.95 per day /per person.

  Our company did everything in our power to provide ************** with a great cruise experience at a significant savings. We are sorry the customer feels dissatisfied, but the original options offered where not to her liking and thats why there were incremental costs incurred in her final cruise booking.

  We hope ************** has a wonderful upcoming cruise trip. Based on the information above we consider this matter resolved. 

  Customer Answer

  Date: 06/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

        ***** did NOT make it clear that only Carnival was on the voucher.

         The voucher itself clearly states that the cruise line is your choice

          The actual cost of the cruise was not addressed at all, especially the fact that had I booked directly with Royal Caribbean I would have paid 500 dollars less than booking on this              "free voucher".   

          Let Buyer Beware
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/26/2024

  We understand the customers position however we can agree to disagree on the facts as presented. In further speaking with ***** she indicated after reviewing her notes that she verbally explained in detail to ************** that Carnival Cruiselines provides our company with Net rates for all cruise itineraries relative to this cruise certificate. She also explained should the customer select *** it would be at a higher rate since they do not provide us similar Net rates. ************** was not interested in either cruising with Carnival or having an entry level cabin which is offered through the existing certificate. ************** opted to book *** with a balcony cabin that was available at an incremental cost to her since both these options are upgrades to the program. ************** made a statement that she could have gotten her final cruise itinerary at a cost $500 cheaper but we were unaware of this at the time of booking and not sure if this was an apple-to-apple comparison since there are so many variables that impact cost with cruise bookings. Had ************** provided ***** a written quote from the *** website at the time of booking showing this pricing disparity, Grand Incentives would have honored the lower price as part of our price match guaranty program. It should be noted that we book thousands of cruises for our customers annually and in very few cases can we be beat on pricing.

  There is nothing GI can do at this point concerning the existing cruise booking, however we would like to extend a complimentary 3-night hotel stay as part of our Take 3 Night program to ************** for any inconvenience she has experienced.

  Customer Answer

  Date: 06/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:  They didnt do the right thing the first time.  I cant trust them any longer.  However, I am tired of the back and forth. If anyone asks I will tell them what GI has done, but if BBB chooses not to proceed, that is their perogative.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to this company to book my 3 night stay on June 15 for October. The company is forcing me to use another date that I do not wish to use and they have no proper customer service phone number. I am looking to speak with someone on the phone to confirm my booking for October. I do not wish to be ghosted. This is a vacation that I have booked flights for. I cannot wait until 3 weeks prior for any sort of confirmation. I also was told of no black out dates when I received said offer. Only limitation was hotel locations.

  Business Response

  Date: 06/25/2024

  We apologize in advance for any servicing issues that the customer may have experienced during the booking of this transaction. Our Servicing Team has made contact with the customer and booked the complimentary 3 ********************** of accommodations as well as an additional 4th night at the customers request. The incremental night was billed to the customer at a cost of *********** the ********************** in *****, ******* check-in date 10/11. We hope the customer has an enjoyable experience.  We consider this BBB Complaint resolved.

  Thanks for your cooperation.

   

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses other companies names to get you to watch their pitch with the promise of a free vacation. The whole product is a scam. They offer a $3,000 membership that they wont show any prices from. All you see is a pretty PowerPoint and an excuse that ******** wouldnt risk their name for $3,000, but its not Marriott. I jumped through their hoops just for them to try and sell me the free hotel stay they promised me.

  Business Response

  Date: 04/16/2024

  Our company has been working with ************** for  the last 30 days to booking a 3 night getaway. the customer  submitted an inital date for 4/19 in ************ but due to heavy spring break traffic all we had available from our hotel providers was an upgraded room opprortunity that would cost the customer additional expense. ************** has recently submitted a new date in early June to the same destination and we are confident that we will provide adequate accommodations to him for attending a webinar presentation for the *** membership program. Our member services team will be reaching out to hime in the next 48 hrs.

  We are sorry the customer experieinced any dissatisfaction but we have successfully administerd this program over 10 years with many satisfied customers.

   

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21519810
  
  I am rejecting this response because:

   I received a call Tuesday that Id be contacted within 24 hours. Now I see a response here that itll be another 48 hours. Im happy to update my response once completion of services have been rendered, but as of now Im still very dissatisfied with the lack of support Ive received. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/25/2024

   

  ************** was received confirmation for a resort stay at the ************************ checking in 6/6/24 & checking out 6/9/24. The customer was only charged the applicable taxes of $32 for the entire stay. We consider this matter resolved and hope that ************** has an enjoyable trip. 

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I spent several hours listening to a pitch on time shares. We were promised a 2 night stay at a hotel in a variety of locations, several of which seemed fine to us. Over the past 12 months, I have submitted and resubmitted options for places to stay and each time with different dates that would be acceptable. Each time, Grand Incentives has emailed me to let me know my dates were not available and to try again. We were assured this process would be easy, and that is their gift for us sitting through their sales pitch. This has been a horrible experience.

  Business Response

  Date: 01/10/2024

  Our company takes great pride in providing fulfillment for our customers. We have done further research on this complaint and found that we have done everything possible to accommodate the requests of this customer. We have sent over 10 personalized emails with destinations and details on the process of how dates needed to be selected to utilize this certificate. We continued to receive invalid dates and destination choices over an extended period of time with no success as the customer was trying to transfer the certificate to a different individual which is not allowed as per T&C's.

  Our records indicate that we never received a deposit from the customer for any ********************** bookings since we were unable to book dates. We would gladly refund any monies due to customer if they can provide any evidence that shows a deposit was actually charged to them. At this point we have no records to substantiate that claim. We apologize for any customer inconvenience.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21051568
  
  I am rejecting this response because: Yes, you provided me with 10 emails. And I also provided you with innumerable dates and locations for me to use one of your facilities. Each time, I was later sent an email saying that "none of the dates/properties are available" and I had to find a different date. This "process" that you enumerate, went on for over a year. Your company should not take pride in your service, and I cannot believe you actually mean that. You are a scam and a waste of our time. 
  
  Sincerely,
  
  *******************