Complaints

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I came into MUV inquiring about the difference in their different types of cartridges. At the end I told the employee that I wanted 2 of the 1 gram live resin carts and also some flower. She put everything in the bag, I paid and walked out to my vehicle and got in. Pulled out one of the cartridges and saw they were .5 mg instead of 1 mg. I told my husband to stop the truck bc they gave me the wrong thing. (We were still in the parking lot). When I came in the employee/manager said they didn't have 1 gram live resin carts. I asked for a refund because the seal on NEITHER container was broken. I was told "all sales are final". I called customer service and they said they have to go by what the manager said. I was NEVER told the carts were .5 gram instead 1 full gram by the employee. I was in the store less than 2 minutes after I walked out. The manager had zero consideration for the situation.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a online order on 6/25. The muv location has no parking and is located on a very busy party street. It is a big process to go but I usually don't mind. This time I go down there have to pay to park, walk 15 minutes just to be told they can't dispense until 10. I was under the impression I have to pick the order up between 9-10 as that's what my email stated. Not only was this the scheduled pickup time the only time I can pick it up but from my understanding it had to be picked up in the scheduled pick up time. When I called muv nobody cared to help. They said "ok cuz the state registry" then after a 10 minute hold she comes back and says "well you had to of checked a box that has terms saying it's just a time estimate" How does that address my issue when they say I can't get my order for a hour. Number one that does not refer to my issue number two in a legal sense they are just saying if you check this box that means we can do whatever. It shows they don't care about there patients they literally told me they won't do anything to make it right. I mentioned she is doing nothing to resolve this and she just brought up the terms again. I said I'll proceed with a bbb complaint and no longer shopping at muv. Her words were "that's fine" I did not even care about the hour wasted and the $20 on parking. All I wanted was my order one way or another.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/06/28) */ Hello, We are saddened to hear about your most recent visit. It is never our intention to create a displeasing experience while in our stores. We are genuinely sorry for the inconvenience caused by the State MMUR site being down for maintenance. Our helpful Support Team is more than willing to learn more information on this matter and attempt to rectify this situation. Please reach out to ********************* where one of our willing Support Specialists will be happy to assist you further. Thank you for your patience and we look forward to hearing from you soon! Consumer Response /* (3000, 7, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I contacted them nobody contacted me back. It's been 7 days. Business Response /* (4000, 9, 2022/07/08) */ Good afternoon, Thank you for reaching out to our MÃœV Support Team with this inquiry! We appreciate you updating us on this inquiry. We have made several contacts with this patient and have been unsuccessful in hearing back from him. We attached snips of us reaching back out to the email he sent our support team and called him the day after this review was left and we never received a callback. We will attempt to reach out again. Thank you again for your assistance in this matter. Please let us know if we can be of any more assistance. Kristen L******* Customer Care Support Specialist

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩