Complaints

This profile includes complaints for Plattner Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Plattner Automotive Group, Inc. has 3 locations, listed below.

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  Plattner Automotive Group, Inc.

  1865 Porter Lake Dr Sarasota, FL 34240-7893

• 

  Plattner Automotive Group, Inc.

  4150 US 441 Ocala, FL 34475

• 

  Plattner Automotive Group, Inc.

  1891 Porter Lake Dr Sarasota, FL 34240-7845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review of Plattner Automotive Group and ******************** youre considering doing business with Plattner Automotive Group or any of their nine dealerships, let me save you a mountain of frustration: DONT. This organization is the epitome of deceit, running a bait-and-switch operation that thrives on wasting your time, energy, and sanity. Their representatives will overpromise, underdeliver, and manipulate every facet of the transaction to their benefit, leaving you with nothing but regret.I experienced this first-hand after digitally signing and executing a purchase contract through their websiteonly to have the manager, ****, claim ignorance about their own systems. This wasnt a one-off mistake; its part of their game. They advertise too good to be true pricing online, lure you in, and then conveniently discover errors when you try to finalize the deal. Twiceyes, twicethis happened to me at different dealerships within their chain. Each time, they pulled the same con: shifting prices and reneging on promises after getting you invested.Their tactics are as consistent as they are shameless. Everything they say over the phone is a lie designed to get you in the door. By the time you arrive, youll find out the car you wanted either doesnt exist or is suddenly much more expensive. Their disregard for honesty, transparency, and basic respect for customers is ************* yourself a favor and check their online reviews from the Better Business Bureau and other platforms. They paint a clear picture of what to expect: a predatory, unethical business model that preys on hopeful buyers. *** opened an official complaint with the ************************ because this level of deceit shouldnt go unchecked. I strongly urge others to do the same if theyve been victimized.Plattner Automotive Group is a colossal waste of time and an insult to the auto industry. Protect your time, your money, and your sanity.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my car at 2021 *********. I was told to contact the place where I bought my car to get a refund on the unused portIon of my warranty. I contacted ****************** by email and USmail. I have not heard a word. It would be respectful if they just did what they are required to do by giving me a refund.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Tahoe LT in Nov 2022 at the Quincy ********** I was told I could cancel *** at anytime. I tried to cancel in Jan 2023 I was told I could not cancel until I showed a payoff of the bank note. I told them I would have one because I would be selling.I sold the vehicle to GM. I was told to request the *** and extended warranty refund thru the **********. I have emailed multiple persons in the corportate office and made 3 phone calls with no response.

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership at their *********** store during the pandemic. We needed a family vehicle and was told we needed to give $60,000.00 in federal reserve notes in order to get the vehicle. Later on after an interview with Attorney General *****, I discovered there were violations within my contract. I immediately reached out to them and requested documentation from their store. The contracts were not the same. They misled and misinformed me. They lied and said the banks were requiring the $60K in order to extend credit. Pursuant to 15 USC **** they are in violation for misleading the consumer to believe that a specific down payment is required in connection with the extension of consumer credit. I have attempted to reach out to the dealership various times. Unfortunately , it has not been successful as they seem to have the largest overturn in management in history of car dealerships. Since this dispute has begun, they have ran through 20 new general managers. Every month , there is a new general manager in charge. I also sent out letters via certified mail to their comptroller, ******************* and have yet to hear back from her. I stepped into their dealership and gave them my credit in good faith along with $60,000.00 CASH in which they lied and said the bank was requiring it. As I am now dealing with the banks, I have come to find out thats also a lie. The dealership kept my money. And I am demanding a refund of the $60,000.00 that was given to them under the false pretenses the bank was requiring it. I have had the worst car buying experience with them. If money is not returned, We do intend to ****

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2020 Dodge Journey on 3/10/23. It was filthy and the sales lady said it just arrived. We were given a test drive, the sales lady sat in front.Everything appeared ok so we went inside to complete the paperwork. The sales lady made an appt for the next day to get the car detailed at their dealer in *******.When it was being detailed it was noticed the back up camera was upside down. We addressed this issue and an appt was scheduled for 3/27 (soonest available) again at their ******* dealer. I also found out the previous owner had addressed the issue with *********** and was told it was a factory defect. The manager of ******,"Rich" called me 3/29 and said there was nothing he could do. I just received a call from my husband and he was given a warning the windows are tinted too dark. If the vehicle had been properly checked before selling it, these issues would have been addressed.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Have not received my requested refund for my GAP and Extended Warranty. Unable to get return phone calls or answered email from Plattners Automotive Group. I am just short of taking this issue to small claims court. All necessary forms were filed for my refund at Plattners Arcadia **. Dealership.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got my car in there for ****** warranty service, the warranty covered everything, but when I went to get the car they said that I had to pay $3000 for the loaner! I refused so the owner Mr. ******************** called me and told me if I did not pay him cash I would not get my car back, then they tried to tell me if I bought a new car all these would go away, I refused, they called me and said if I did not pay the bill would go up to $7000 now they put a lien on my car for $14,000 and they are selling it at auction because they said I did not pay my bill. Bunch of thieves, literally stole my car from me. Ho, by the way, they also came into my backyard at night and literally stole the loaner car they gave me.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gap insurance plan from dealership in mid September I refinanced the vehicle in October and closed the gap insurance plan after only driving the vehicle about 3k miles. **** I purchased this vehicle I was told I could lose at anytime and would be refunded the left over balance of coverage. I have emailed text and called since October with no luck I'm being told it's in the office hands whatever that means. I just want to be refunded the money that I am owed and told would be no issue getting if I choose to close it out. Thanks for the help and hope to hear something soon.

  Customer Answer

  Date: 01/26/2023

  I have heard from the dealership about my reimbursement check they are saying they are working on it and waiting to hear back from owners. 

  Last time I spoke to them was about a week ago and haven't heard anything since. Thanks for your help.

  Customer Answer

  Date: 02/14/2023

  I received the check today.
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So changing my review from a 5 star to a 1 because I cannot give it a 0 long story short bought my daughter a 2015 ***** s60 with only ***** miles on it on 8/27. On 09/22 had to park the car because it has a cracked head gasket and the transmission is gone. The story is much much longer ( I mentioned to them that the coolant was low when we were at the dealership they said they would fill it. If they bothered to fill it did the "tech" that filled it not notice that what was in the reservoir looked like chocolate milk?) I sure did notice it when i had to put coolant in it on 09/22 . When I got to the dealership i even asked *** what is wrong with it he stated absolutely nothing. If they had really done any kind of inspection they would have known that there was something wrong with the car and they should have never sold the car. I am now out 6k for the down payment. Repairs will run over 10k great job *** and the gang taking advantage of a single mom with stage 4 cancer that only wanted to do something nice for her kid. I did call the dealership on 09/22. ******************* back close to 7pm that same day said he felt really bad and would try to figure something out to help us. Since i certainly cant affird 10k in repairs. Haven't heard from him since. The only resolution would be for the dealership to cut me a check for the full amount of the repairs so I can get tge car fixed as I certainly do not trust tgem to fix the car.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle from this dealership and 3 months later we traded in was not happy with it. Not the dealership fault on that. We were sold 6 different warranties and have been since June trying to get the refunds owed to us. We have got reimbursed for 3 and still waiting on the last 3 owed. We have been emailing to find out why it is taking so long and all we are told is that waiting on the office to get back to them. This is now getting ridiculous trying to get our money back. They want their money but GOD forbid you are owed some they do not want to give it back to you. I have asked for numbers to call to resolve this issue and nothing. I feel like hey we got our money now we are done with you. If you buy a vehicle here beware! Not at all impressed!!!