Business ProfileforNew Wave Roofing, LLC

I reached out to this company to provide an estimate for a roof for my elderly mother in poor health. I was helping her. They sent an estimate of $8500. My mother agreed and the install of roof was done. They have VERY bad communiaction, I had to call several times. They also left nails all over my mom's yard that my mom stepped in and was bleeding from her foot. She has ******** and this can be very dangerous. After they were done, they demanded an additional $1100. My mother is on social security and chose them because of the lower price, which they added a ton to. They also took down large sections of gutters and left them laying in her yard. When I called and told them to come and put them back up the office secreatry stated that they told my brother the gutters were in too poor shape to put back up. This is an outright LIE, my brother spoke to their employee doing the install and he stated no one told him to put them back up. It is absolutely disgusting that they want to do half the job, leave large pieces of gutter laying in a 72 year old womn's yard, and just leave them there. They do not have the option of deciding what is worth putting back and what is not. This has been a terrible experience. We are not paying $1100 extra without photographic evidence what it is they have to charge extra for and shame on them for taking care of sick eldery clients on social security. What is she supposed to do with a bunch of gutter laying in the middleof her yard? FYI - I have called their office twice as well as sent emails. They do not return phone calls or emails. When I asked the secretary if they actually read their emails, she was unable to tell me yes or no. I want them to finish the job by putting the gutters back where they found them and adjust the bill to the $8500 she was quoted unless they have true photographic or video evidence of any additional work that they had the permission to charge her for.