Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have cracked tiles in our roof resulting in a leaky roof and water damage to the interior of our house. In early January 2025, we contacted this company for a roof inspection and repair. Its representative, *** ***** ******* appeared at our house within days of our contact. *** ******* provided a proposal for repair in the amount of $2,393 (Quote# Q-07028). This quote was prepared on Jan. 16, 2025. The terms of the proposal were 1/2 payment upon acceptance.We accepted the proposal on January 28, 2025, and mailed a check to this company in the amount of $1,119.50. That check was cashed and cleared our bank on Jan. 28, 2025.Since that date, we have never been contacted by this company to schedule the repair. We have made multiple calls to this company to try to schedule the repair and have never received a return telephone call. We have attempted to contact *** ******* who provided the proposal but he has never returned our calls or emails.We continue to sustain interior damage to our house during heavy rains (in particular on Monday, Feb. 24, 2025).This is a second home for us and we are returning to our permanent residence this Saturday. In our telephone calls to this company while attempting to schedule the repair, we informed them of this continuing damage and our travel schedule.This is nothing less than good old-fashioned consumer fraud by a contracting company. Take 1/2 the money for a bid upfront and then never complete the repair.

  

  Business Response

  Date: 03/05/2025

  Hello *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused.

  Our team, including *****, has already been in contact with you and is actively working on a resolution. We understand the urgency of your roof repair and regret any miscommunication or delays in scheduling. This is certainly not the level of service we aim to provide, and we are committed to making things right.
  
  We will ensure that your repair is scheduled promptly and completed as soon as possible. Please know that we take your concerns seriously and are reviewing our internal processes to prevent similar issues in the future.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out to me directly. Our goal is to resolve this matter to your satisfaction. ********************************************************************************

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019, Roofing by Curry installed a new roof on my home. Since then the roof has had multiple issues with leaking. They have "repaired" areas but recently we had water intruding into our garage in multiple spots and in other areas, they had previously "repaired." I have been calling for 3 weeks, since August 6th about the current issue. We now have a very large water ***** soffit evidence of a roof leak and during our afternoon storms, water drips onto the garage floor. All causing more and more damage and most likely mold issues that will quickly show in the humidity. I have requested that a supervisor call and still nothing. The motto, "Why Worry..." makes cringe because I have not stopped worrying about my largest investment, my home and the roof that is supposed to protect it.

  

  Business Response

  Date: 09/10/2024

  First and foremost, I want to sincerely apologize for the frustration and stress this situation has caused you. Your experience is far from what we strive to deliver at Roofing by Curry, and I deeply regret the delay in addressing your roofing issue.
  Unfortunately, Tropical ***** ***** had flooded our only office and center of operations, leaving us unable to access the building for a week. This unforeseen event set us back a week and hundreds of calls, and while we are working to get caught up, we have been unable. I say this knowing this doesn't lessen the urgency of your situation. Please know that we are committed to honoring all of our warranty commitments, and your issue is a priority for us.

   

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curry replaced my roof in 2021 with a new tile roof with a 15 year warranty. The roof is leaking. I have called the warranty department 2 times. They took my name but no one ever called. I have called the general help line 2 times. I have been told " I am in the queue" and then "well we didn't know your roof wasn't fixed." This has been going on for weeks.

  

  Business Response

  Date: 07/18/2024

  I'm at a loss. We have processes in place so this dose not happen. There might be an issue with our answering service.  I apologize for the frustration and I will ensure this get resolved ASAP.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my roof replaced by Roofing by Curry. 2 weeks after, I heard critter activity in my attic and subsequently saw a rat on my roof coming out of the flashing area. I called the project manager and he acknowledged that the flashing was not installed and secured properly. The reason he gave was that it was in a difficult spot. A roofing company handles tight spots on a daily basis. He attempted to fill the open space with silicone, which wasnt the proper way. I then speak to another project manager and he told me the first manager didnt know the proper way to fix it, but he will secure it properly. Twice, hes been a no call no show , I now cant get anyone to fix the shoddy workmanship that two managers confirmed was due to their crew not securing the flashing properly. They will not allow me to speak with the owner. Ive never had rats before because it was always sealed , now I have two issues to deal with. I just want this company to install the flashing the correct way.

  

  Business Response

  Date: 10/18/2022

  Sorry for the late response we've been dealing with an extremely high volume since the passing of Hurricane ***.

  It is our understanding that the flashing was repaired on the afternoon of the 26th to *************************** satisfaction. We are willing and have always been willing to resolve the issue. If *********************** is still having an issue to please let us know and we will respond accordingly. 

  Respectfully,

  ***** Curry