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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2019, Roofing by Curry installed a new roof on my home. Since then the roof has had multiple issues with leaking. They have "repaired" areas but recently we had water intruding into our garage in multiple spots and in other areas, they had previously "repaired." I have been calling for 3 weeks, since August 6th about the current issue. We now have a very large water ***** soffit evidence of a roof leak and during our afternoon storms, water drips onto the garage floor. All causing more and more damage and most likely mold issues that will quickly show in the humidity. I have requested that a supervisor call and still nothing. The motto, "Why Worry..." makes cringe because I have not stopped worrying about my largest investment, my home and the roof that is supposed to protect it.
Business response
09/10/2024
First and foremost, I want to sincerely apologize for the frustration and stress this situation has caused you. Your experience is far from what we strive to deliver at Roofing by Curry, and I deeply regret the delay in addressing your roofing issue.
Unfortunately, Tropical ***** ***** had flooded our only office and center of operations, leaving us unable to access the building for a week. This unforeseen event set us back a week and hundreds of calls, and while we are working to get caught up, we have been unable. I say this knowing this doesn't lessen the urgency of your situation. Please know that we are committed to honoring all of our warranty commitments, and your issue is a priority for us.Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Curry replaced my roof in 2021 with a new tile roof with a 15 year warranty. The roof is leaking. I have called the warranty department 2 times. They took my name but no one ever called. I have called the general help line 2 times. I have been told " I am in the queue" and then "well we didn't know your roof wasn't fixed." This has been going on for weeks.Business response
07/18/2024
I'm at a loss. We have processes in place so this dose not happen. There might be an issue with our answering service. I apologize for the frustration and I will ensure this get resolved ASAP.Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently had my roof replaced by Roofing by Curry. 2 weeks after, I heard critter activity in my attic and subsequently saw a rat on my roof coming out of the flashing area. I called the project manager and he acknowledged that the flashing was not installed and secured properly. The reason he gave was that it was in a difficult spot. A roofing company handles tight spots on a daily basis. He attempted to fill the open space with silicone, which wasnt the proper way. I then speak to another project manager and he told me the first manager didnt know the proper way to fix it, but he will secure it properly. Twice, hes been a no call no show , I now cant get anyone to fix the shoddy workmanship that two managers confirmed was due to their crew not securing the flashing properly. They will not allow me to speak with the owner. Ive never had rats before because it was always sealed , now I have two issues to deal with. I just want this company to install the flashing the correct way.Business response
10/18/2022
Sorry for the late response we've been dealing with an extremely high volume since the passing of Hurricane ***.
It is our understanding that the flashing was repaired on the afternoon of the 26th to *************************** satisfaction. We are willing and have always been willing to resolve the issue. If *********************** is still having an issue to please let us know and we will respond accordingly.
Respectfully,
***** Curry
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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