Reviews

I called this company on the morning of October 29, 2024, to have one screen repaired on our lanais & was told that there was a waiting list until December 11, 2024. Later that afternoon, I referred neighbors who had multiple screen tears & repairs on their caged enclosure to this company. Their multiple screens were repaired before ours on December 3, 2024. Our one screen was eventually repaired on December 14, 2024. I am still wondering how this happened! I wrote to this company on December 11, 2024 but never received an answer. Having spent almost $18,000.00 with this company over the last few years, I am disappointed with their service & lack of response.

Contracted ********* through my pool company for a pool cage installation, and the experience was disappointing. I wish we had hired a different company directly.From the start, Gulf Gate was problematic. The crew damaged our fascia/soffit, exposing the plywood roof and leaving nails exposed overnight. Every beam was scratched and dented, despite us buying new aluminum. They tried to cover the scratches with black paint instead of bronze, making it worse.They mishandled structural beams, removing them without adequate roof support. I had to step in to fix this, complicating matters due to the crews limited English. There were also issues with the screen door and damage to our fence post, which they used as a cutting surface.Gulf Gate was slow to address these problems, delaying repairs for over a month. When I complained, ********* from scheduling dismissed my concerns, claiming their work passed inspection.When ****, the manager, contacted me, his response was inadequate. He said scratches and dents were normal for outdoor structures, which was unacceptable given the new materials we paid for. **** was dismissive and unprofessional.Another manager responded to my dissatisfaction by saying, Ill just have my crew pack up and leave then. Matts approach was unprofessional, refusing to acknowledge the substandard work and dismissing my frustration. He even said, Well, how about this, Ill dictate when my crew comes out to fix everything, which was both unhelpful and dismissive.Gulf Gate eventually returned to address most issues after a month, but problems like a large dent in a beam remain unresolved. Our fence still has holes and aluminum debris, and the fascia is still scratched and dented. This review is an honest account of my experience with Gulf Gate. Photos documenting the issues are available.

We had them install a 15x15 lanai screen using no see um screening. Their price was very competitive, the install was started on schedule and was completed amazingly quick and the result looks great. The only reason did not give 5 stars is the cleanup missed a just few too many small scrap pieces.

Moved to Florida a few years ago. never had a lanai. Had a total rescreen last year. After Ian needed some repairs. Called for some quotes. When the new contractor came out they were "stunned" at the workmanship. The contractor said, " I hate to tell you this but, that is some pretty shoddy work". I went back through my photos, prior to Ian, and sent them to the company. I explained that I did not know that the screens were installed poorly until someone with screen knowledge pointed it out. I am not a screen installer ! The young ladies on the phone were accusatory. Said, " by the pictures, it looks like storm damage" . I said the date stamp is before the storm. The receptionist told me I was "lucky" the damage wasn't worse. Also stated, we also gave you a payment plan, and you paid over 6 months...we don't usually do that" What does that have to do with anything? Anyways, I wasn't asking for "free " anything but she accused me of attempting fraud. I asked if she would just have the owner review the before Ian pics. I know they are busy. She refused to let me talk to an installer. All in all, $6000.00 of noseeum screen, 2 young ladies on the phone who refused to let me talk to anyone about my workmanship issues/concerns.... And then accused of fraud. Disappointed.