Solar Energy Equipment Dealers
Solar Direct, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
11/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order ***** for Solar Pool Panels placed on 5/30/24 for $2,864 with a delivery of 21 business days plus transit. I did NOT receive anything. After contacting the business (Solar Direct, *************************************************) received email response on 8/15/24 that a manufacturing issue is causing the delay and the order is now on back order. Also said I could get a refund instead of waiting, which I requested the refund. Contacted Solar Direct again after two weeks because of no refund. On 9/17/24 received email response from Solar Direct CEO **** ***** indicating his company is also having financial issues due to Hurricane *** and is waiting for SBA Disaster Loan. It is now 11/25/24 and have not heard anything back from Solar Direct despite calling the company and sending emails.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to reach this company by phone for a couple of months and can get no response. No extension allows me to talk to a real person, and having left several messages have never received a call back. I have a warranty claim to make and have filled-out and sent them the Vortex Warranty Request form .... no response to that either.Thank you! **** ****Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The company initially mislead me to the financial situation with the loans available and misrepresented the terms of the loan. Since then, my equipment has not work in its entirety or without destroying my electrical equipment. I would like to be reimbursed for the thousands of dollars of goods which have been damaged (two tv's, salt water generator for pull, and two water heaters, other misc electrical items. They conceded that a lack of ground is what was causing damage to which they came and fixed. The very expensive batteries have never worked and I have zero power when the power is out. I have had to pack up and leave my home twice in the last two years since having solar direct install. I have had zero interest from their company to make things right with me. This solar system has cost me well in excess of $40,000 in damages, not to mention being charged 58,000 for a $45,000 system.
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Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.