Carry Out Food
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I place an online order through the CHECKERS APP. Delivery was outsourced to Uber or DoorDash, upon arrival the food received was not anything I ordered. I contacted support immediately through checkers app. They said 3-4 days for contact and refund. Ive since called 3 more times and been told the same thing and no call has been made to me nor have I received my refund. From January 19th to February 7th! Unacceptable. I want my money back or the food I paid for!Business response
03/08/2024
Hello:
The order was received and prepared on January 19, 2024. It was picked up from our restaurant by a delivery service provider, which was Uber Eats for this order at 5:12PM on January 19, 2024.
Checkers employees do not deliver food.
The order was delivered at 5:53 PM on January 19, 2024. We cannot confirm guests complaint, and was unable to receive refund from the delivery service provider, therefore unable to refund customer.
Sincerely,
***************************
Accountant
Sunstate Restaurant Mgmt #4 *** d/b/a Checkers 5400
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.