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Find a Location

Florida Auto House LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFlorida Auto House LLC

    Used Car Dealers
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 06/12/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    2.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 1

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Florida Auto House offers the sale of a wide selection of previously owned cars, trucks and sport utility vehicles.

    Business Details

    Location of This Business
    Seffner, FL 33584-3417
    BBB File Opened:
    9/14/2023
    Years in Business:
    1
    Business Started:
    1/1/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV110356 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 8/11/2025.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of VI 1145095/1 for this business, issued by Department of Motor Vehicles-Tampa

    These agencies may include:

    Department of Motor Vehicles-Tampa

    5701 E Hillsborough Ave Ste 2228

    Tampa FL 33610

    (813) 635-5200

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Jennifer Llanes, Manager
    Contact Information

    Principal

    • Ms. Jennifer Llanes, Manager

    Customer Contact

    • Ms. Jennifer Llanes, Manager
    • Mr. Alex Hernandez, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Upon return they gave me a different truck 2013 ***** XC60. Upon leaving no problems. Headed to the gas station filled the truck up their was issues with the fuel pump, and the air compressor went out. Drive back to the dealership told them what had just happened they stated they would fix the issue and for me to bring it back the following day 6/13/24 to be fixed. As soon as I got home that check engine light came on, then the abs light, dstc light. I went to auto zone got the ***** check engine light looked at and was told it was the catalyic converter and o2 sensors. The dealership fixed the air compressor and fuel pump on 6/13. They stated they would fix the o2 situation and I had to wait on the parts and to bring it in 6/17/24 to be fixed. 6/15/24 was the first full day of me driving the ***** since purchasing and I had to get a jump because the truck stopped on me. 6/16/24 the truck wouldnt start. 6/17/24 I contacted the dealership letting them know my truck wasn't working and I was told I had to pay $125.00 for a tow. I then speak to who supposed to been the manager and was told a refund request would be put in for my $2,200. Then I received another call stating their tow truck driver was there to pick up the truck since I requested a refund. This was at 12:02 pm. They reached out to me at 2:44pm stating they just received the ***** it started right up and was driving fine. I then stated to them that I wanted to proceed through with getting a refund because of the troubles I encountered in less than a week with TWO cars from them. I was told NO! I was told since they have thr truck and its running fine and they saw no problems that the refund wasn't happening.

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    dylan m

    1 star

    06/28/2024

    Literally everything that people are posting about this place is what im dealing with as well. they sold me a car they guaranteed and lied to my face that it worked. i didnt even get home and the car stalled 6 times everytime it came to a stop. *** had this car for 3 months now and i cant keep up with the payments to keep it and to maintain it. they scammed me and put me in a ditch. they didnt keep up with me and they took it upon themselves to get me plates and never mailed them. i would go get them but the car they sold me cant drive legally and its broken! this place is the worse and the people are scummy stay away please unless you wanna give your money away for a shell of a car that just leads to more problems than you already have.

    Local BBB

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