ComplaintsforAmerican Power & Gas, LLC

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am used to electric and gas providers calling to get me to switch. Today I received a call from American Power and Gas about electicity. I told him I wasn't interested 3 times and he just kept talking. I finally hung up on him and thought it was done. He called again seconds later and again I hung up on him. You might think he would get the message but he didn't. He called a third time.This is not the way a business should try to attract new customers

  

  Business response

  07/11/2024

  Dear *** or Madam,
  Thank you for alerting us about this case. We have reached out to the consumer and resolved the concern to their satisfaction. We placed the consumers phone number ************** on our Do Not Call list.

  Sincerely,

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Switched to a different provider, and am deluged with endless voicemails from them, over a year later. I no longer want to do business with this (terrible predatory overpriced) company, and they do not respect my time. I can see from the hundreds of other BBB complaints that they are complicit in their bad behavior all the way up to the * level class of executives.

  

  Business response

  07/08/2024

  Dear *** or *****,
  Thank you for alerting us about this case. We placed the consumers phone number on our Do Not Call list. We have reached out to the consumer via email. If the customer has any additional phone numbers to add, we will gladly add them as well. If the consumer provides further information, we will alert the Bureau promptly.
  Best Regards,

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a very rude, aggressive man keep calling named *****. I repeatedly told him I was NOT interested. He would not take no for an answer, I ended up hanging up whenever he asked for a recorded call. These businesses should not be allowed to harass other businesses.

  

  Business response

  05/23/2024

  Dear *** or Madam,
  
  Thank you for alerting us about this case. We have reached out to the consumer and resolved their concern to their satisfaction. We have also placed the consumers phone numbers on our Do Not Call list and will investigate the vendor responsible for the call. If there are any updates or rebuttals from the consumer, we will promptly inform the Bureau.
  
  Best regards,

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is a third-party energy company that was charging me four times the amount for over a year costing me $15-$18,000, which I unfortunately didnt notice until I did my taxes this past year and saw how much my utility bill had gone up as this is set to auto pay and I was not on top of Things as I should be National grid charges anywhere between three cents and five cents a kilowatt compared to the $.21 they are charging, and $1.14 a firm compared to national grids $.25 a firm Like I said this is cost me over $1000 a month for over a year and a half, and I had them signed into my business and my personal home.

  

  Business response

  05/24/2024

  Dear *** or Madam,
  
  Upon researching this case, we found that ******************** enrolled with American Power & Gas under our variable rate offer, which has no penalties or fees for cancellation at any time. Our records show that ******************** has spoken with our **************************** and we were able to provide him with a courtesy adjustment to assist him. His accounts have been cancelled since 4/4/24, and we have placed his phone number ************** on our Do Not Call list. He may reach out to us anytime if he needs further assistance.
  
  Sincerely,

• Initial Complaint

  04/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a very aggressive call asking me to get our electric bills for all locations to review rate changes. That the caller was required to do this by New York State. I repeatedly said we were happy with our provider and would review any rate changes with them. It was clearly a scam to bully unsuspecting recipients into thinking they are an authority of the state. I had to eventually hang up.

  

  Business response

  04/29/2024

  Dear *** or Madam,
  
  We have reached out to the consumer via email to investigate further, as the phone number provided in the complaint, (716) *******, was incomplete. Once we have the full phone number, we will be able to place the number on our Do Not Call list and further investigate the consumer's concerns.

  Customer response

  04/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Putting this location on a do not call list does not address aggressive business tactics aimed at deceiving customers into thinking your company as an authority with their local utility.
  
  Sincerely,
  
  *************************

  

  Business response

  05/01/2024

  Hello,
  
  We are unable to validate the consumers claims regarding the call she received.After reviewing the situation, we found that the agent who contacted ********** is a newer representative who properly identified themselves and the company they were calling on behalf of while maintaining a professional demeanor.
  
  ********* provided the remaining part of her telephone number, which we have now added to our do-not-call list. She mentioned they have multiple locations, and we advised her we are committed to ensuring none of her locations are marketed to by AP&G in the future but would need the additional phone numbers to fulfill that commitment.  
  
  If the customer provides more phone numbers, we will gladly add them to our do-not-call list. Thank you.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  American Power & Gas of ********** is the worst. They call the office constantly, harassing us. They have been told that NO we are not interested, please stop calling. They get nasty and start yelling. We hang up on them and they call right back. They refuse to stop calling. We did not sign up for their service nor are we interested in signing up for their service.

  

  Business response

  04/24/2024

  Dear *** or Madam,
  
  We placed the consumers phone number on our Do Not Call list and reached out to the consumer via email to further discuss this case. Please note, we found that this consumer was previously a customer of AP&G, and we last supplied energy to their accounts in May of 2022. If the customer has any additional phone numbers to add, we will gladly add them as well.
  
  Best Regards,

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been contacted repeatedly by this company after explaining that we did not require their services. We want to be placed on their do not call list immediately.

  

  Business response

  04/24/2024

  Dear *** or Madam,
  We placed the consumers phone number on our Do Not Call list and reached out to the consumer via email to further discuss this case. If the customer has any additional phone numbers to add, we will gladly add them as well. If the consumer provides further information, we will alert the Bureau promptly.
  Best Regards,

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After canceling the service for a significant rate hike and the end of the contract, I was billed for an unknown charge of $81+. They are unable to provide login information to pay said bill. When I contacted my power supplier about the charge, they said my bills were all up to date and they advised me not to pay it.

  

  Business response

  04/23/2024

  Dear *** or *****,
  
  Upon investigating this matter, we found that the customer filed her complaint before speaking with a representative. After speaking with a representative,the customer gained a clear understanding of her billing and the amount owed.Since receiving this complaint, we have made several attempts to contact the customer but have not yet been able to connect.
  
  Our records indicate that the customer has since paid her past due balance in full.Should we be able to establish contact with the customer, we will provide an update.
  
  Thank you.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against the unethical and predatory telemarketing practices conducted by representatives claiming affiliation with AP&G. Our office has been repeatedly targeted by cold calls from individuals purporting to represent AP&G under the false pretense of assisting with lowering our utility rates & providing PA state rebates.These representatives have consistently employed deceptive tactics, including posing as affiliates of our utility providers and insisting on engaging in discussions despite our clear expression of disinterest. Despite numerous requests to cease contact and explicit instructions not to call our office, these individuals persist in their aggressive solicitation attempts, with the most recent call taking place on 4/5/2024.During the call today, the initial representative abruptly ended the call after refusing to provide them with our electric bill information. Shortly after, a supposed "supervisor" contacted our office to assertively confront us about our refusal to engage, displaying a complete lack of professionalism and respect for our wishes while doubling down on the behavior of the first representative.Furthermore, it is even more concerning that the "supervisor" claimed to have been listening to the call because the initial representative was "new," yet we received zero prior notice that the call was being recorded or monitored for quality and training purposes, demonstrating a blatant disregard for ethical business practices and consumer rights.Our experience with representatives claiming affiliation with American Power & Gas has been nothing short of harassing and disrespectful. Their persistent cold calling, deceptive practices, and aggressive behavior are unethical and unacceptable.

  

  Business response

  04/16/2024

  Dear *** or Madam,
  
  We appreciate the consumer bringing their concerns regarding recent calls purportedly from AP&G to our attention. We take such matters seriously and strive to ensure that our interactions with customers are conducted in a professional and respectful manner at all times.
  
  After investigating the incident described and our records, we are unable to validate all claims made in the complaint. Additionally, we have no record of a request to be placed on our Do Not Call list prior to this complaint; however,we understand the importance of respecting the consumers wishes regarding further contact from our representatives. As a result, we have taken immediate action and have placed their phone number on our Do Not Call list which will immediately prevent any concurrent or future marketing from our vendors. If the consumer has any other phone numbers not included in their complaint, we will gladly add those as well and use them to investigate further.
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their salesperson called and started off with demanding I go and get my "electric bill now" in an extremely aggressive manner. After expressing my concerns with their approach the salesperson replied, "This is my script, now go and get your bill." I denied that request, asked to be removed from their list, and ended the call. This would be fine if it ended right there but they continue to call every few weeks/months despite me asking them to remove me from their list every time and not call me again.

  

  Business response

  03/28/2024

  Dear *** or Madam,
  
  Despite our efforts, we have been unable to substantiate the context of the complaint.While we have reached out to the consumer in an attempt to gather more information for our investigation, we have yet to receive a response.
  
  As part of our commitment to providing resolutions promptly, we have taken proactive steps to address his concerns. Specifically, we have added the consumer's phone number ************* to our Do Not Call list. Furthermore, if the consumer provides any additional phone numbers for inclusion on the list, we will gladly accommodate his request.
  
  Please be assured that we remain vigilant in our efforts to address consumer concerns and uphold the highest standards of customer service. If the consumer provides further information, we will update the Bureau promptly.

  Customer response

  03/28/2024

   
  Complaint: 21473709
  
  I am rejecting this response because:

  Their claim "While we have reached out to the consumer in an attempt to gather more information for our investigation, we have yet to receive a response." is false.

  They have not attempted to contact me via text, phone call, email, or post office mail.
  
  Sincerely,
  
  *************************

  

  Business response

  03/29/2024

  Dear Sir or Madam,
  
  We would like to bring to your attention that a voicemail was left on phone number ************** on 3/26/24 at 4:20 pm. The voicemail contained the name and contact number of the individual for the consumer to reach out to regarding our ongoing investigation. We have yet to receive a response.
  
  We are eager to speak with the consumer and address any concerns they may have. The consumer is encouraged to contact ********************* at ************** at his earliest convenience.

  Customer response

  04/02/2024

   
  Complaint: 21473709
  
  I am rejecting this response because:
  No such attempt was made.

  I do not want this business to reach out to me. I want them to STOP reaching out to me and attempting to bully and trick people into accepting their services.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩