Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
American Power and Gas is calling our business non stop and harassing our employees, at times yelling and mocking them. We have asked them to stop several times and they continue to call. They claim they work with our electrical company, but our electric company has never heard of this business. This is a total scam and you need to block their numbers when they call.
Business response
03/02/2022
Business Response /* (1000, 5, 2022/02/11) */ We sincerely apologize for any inconvenience and aggravation any call has caused to this customer. We placed the consumer's phone number on our Do Not Call list. If any updates or rebuttals from the consumer we will alert the Bureau promptly.Initial Complaint
01/21/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company will not stop calling we have told them we are not and will never be interested in their discount. This is a place of business. It is bordering on harassment at this point. I want our numbers taken off their call list.Business response
01/25/2022
Business Response /* (1000, 5, 2022/01/24) */ Dear Sir or Madam, Thank for alerting us about this case. We have reached out to the consumer and resolved the concern to their satisfaction. We placed the consumer's phone numbers on our Do Not Call list. If any updates or rebuttals from the consumer we will alert the Bureau promptly. Best Regards, Consumer Response /* (2000, 7, 2022/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They promised to stop callingInitial Complaint
12/16/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We have received numerous calls from American Power & Gas, LLC. Each time we ask them to stop calling because we are not interested in their rebate on our NYSEG bill. They continue to ask questions and do not stop even after several times letting them know we are not interested, they continue. This is a place of business and we are sick of them calling numerous times.Business response
01/18/2022
Business Response /* (1000, 5, 2021/12/20) */ Dear Sir or Madam, Thank for alerting us about this case. We have reached out to the consumer and resolved the concern to their satisfaction. We placed the consumer's phone numbers (XXX)XXX-XXXX, (XXX)XXX-XXXX, (XXX)XXX-XXXX, and (XXX)XXX-XXXX on our Do Not Call list. If any updates or rebuttals from the consumer we will alert the Bureau promptly. Best Regards,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
104 total complaints in the last 3 years.
36 complaints closed in the last 12 months.