ComplaintsforAppliance Service of America
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been renting a washer and dryer from Appliance Warehouse the past three years. I scheduled a repair for a faulty washer on February 13/14 as whenever the washer (located on the second floor) would run water began leaking from the unit and would eventually leak into a light fixture down to the first floor. The repair was scheduled for February 17th. On February 17th, i had to call appliance warehouse to get an ETA on my repair, only to find out it was moved to February 21st, due to "unforeseeable circumstances.". It's now February 21st, and yet again my repair is being pushed out to March 4th. No credit has been provided for a service i literally cannot use and for a repair they continue to push out with no promise the item will actually be repaired when they say it will be.Business response
03/25/2022
Business Response /* (1000, 5, 2022/03/04) */ Contact Name and Title: Stephanie office mgr Contact Phone: ********** Contact Email: *************************@gmail.com This complaint is against the wrong company, This customer has been in contact with Appliance Warehouse, I believe this customer is in Ohio. Our company is Appliance Service of America LLC and is located in Alabama. We have never worked in Ohio. This customer has filed a complaint against the wrong company. I'm responding because even though we are not the company he has a problem with it is now on our record. Again this complaint is against the wrong company we do not work in Ohio We do not work with Appliance Warehouse. Please disregard his complaint as far as our company is concerned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.