Business ProfileforUltimate Motor Cars LLC

I received a scratch and win marketing piece from them in the mail. I scratched it and my number matched the win $500 box. I was dubious but it said clearly if my number matches the one in the box I win the prize. I had to schedule and appointment and it is right by my kids school so I scheduled it for on the way to pick them up. When I get there to claim my prize I was told no, that is just an example. The actual number is printed lightly near the mailing address and is not at all obvious. I got up and told him it is ridiculous to use such deceptive and sleazy marketing tactics and walked out. ***** the owner, came out to my car apologizing and agreed that it was deceptive marketing and that he had been out of the office for a family medical emergency and had not seen the final proof. He admitted that it was deceptive marketing and that it only happened because he was out of away for a medical emergency but going through their ****** reviews there is another 1 star review for the same thing in April 2022. I wonder if that was also due to a medical emergency? We bought a car from them last year and they pushed the extended warranty super hard to which I reluctantly agreed as he said that we would be refunded the extended warranty if we requested the refund within 90 days of purchase. I duly requested it within the time frame and then their "systems" were down so they couldn't issue the refund. I persisted over the next week and was then told that actually their insurance providers system was down and there was nothing they could do. I contacted their insurance provider who said their was nothing wrong with their systems and that they were not down at all. It took a couple weeks and over 10 phone calls before they eventually refunded the amount.