ComplaintsforNoor Hair

Hair Care

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Initial Complaint
07/06/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went on this website to order 1 bottle of serum which was supposed to be $44.00. I checked my bank account and they charged $97.00 and $59.00 for something I didn't order. I sent them an email to cancel my order and everything else and they confirmed. That was on Monday. Today they sent me an email with tracking numbers for the orders. I then replied back saying to cancel it. They replied back they can give me 40% refund and I can keep the merchandise. I said no I want all my money refunded. They had a whole day to stop the shipping. I'm not paying anything.
Business response
07/21/2023
Dear BBB,

I hope this message finds you well. I am writing in response to the complaint filed by ****************************;regarding their two purchases made on July 4, 2022, for our ************** Serum and Noor Hair Growth Vitamins.
First and foremost, I would like to extend my sincerest apologies for any inconvenience caused to [Customer's Name] due to the cancellation of their order. After carefully investigating the matter, I can confirm that the order was indeed cancelled and a full refund was issued on July 7, 2023, back to the original payment method used during the purchase. Our team strives to provide the best customer service possible, and we deeply regret any misunderstanding or frustration caused.

We take customer satisfaction very seriously, and we are committed to ensuring that each of our customers has a positive experience with our products and services. We understand the importance of promptly resolving issues, and we assure you that steps have been taken to prevent such situations from occurring in the future.

To address any further concerns, we encourage [Customer's Name] to reach out to our dedicated support team at ************** or via email at **************************************** Our team is readily available to assist with any questions or inquiries, and we will work diligently to provide the necessary support.

Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We appreciate the opportunity to address and resolve this situation. Your satisfaction as a customer is of utmost importance to us.

Thank you for your understanding and cooperation.

Sincerely,
********
Customer Support Manager
Initial Complaint
05/15/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I Ordered Noor Hair's Love Hair growth serum 5/08/2023 in the amount of $44.90 via the internet, the package was supposed to be delivered 5/12/2023. On the delivery date I received a notice from the post office stating the package was returned to Noor Hair due to insufficient address, **** didn't put my address on the label, in turn the package was sent back to Noor Hair.I have called them at **************, no answer, but I left a voice mail- I have emailed them 3 time already and screen shot a photo of the *********** letter. All I want is my money back ASAP.Thank You!
Business response
05/16/2023
Dear ******,

Thank you taking the time to communicate to us why our Love serum did not arrive. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
upon checking, customer submitted an incomplete information for the shipping address but since customer requesting for refund, we successfully refunded her as of May 16,2023

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
05/17/2023

Complaint: 20059529

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
05/04/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered the product with order NH37657 on 4/23/23. I got a message that my credit card has rejected the sale. They told me to try it again. I did and my bank contacted me telling me these purchases were not safe. Later that day the company charged me three times. Took the money out of my checking account. I told them to cancel the orders after it took them three days to send me a receipt. They took another week to send me the products. I told them they have a risk free policy but emailing me telling me there is a restricted refund policy. I read the terms and conditions and there is nothing on the website about refunds being restricted. They are offering me 60% refund. I want a full refund for stalling and not refunding my money. I'm under the 180 days refund policy I want my full refund of $156.00 not $93.20. They are deceiving in policies online about a risk free refund. They lied about the credit card not going through when it did. My bank warning me about their business.
Business response
05/05/2023
Dear ****,

Thank you for taking the time to communicate to us why our Love serum and Hair growth vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.
We would be glad to process the full refund once you return our product.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
05/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/28/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered some hair supplements which were very expensive at $156 each box and I had 2 boxes. They have a 180 day money back return policy. See below."100% MONEY BACK GUARANTEE Each order is backed by an unconditional 180-day guarantee so you can try **** risk-free. We're confident that you will see be thrilled with your purchase." I bought 2 boxes about a month ago. They offered me a 60 percent discount in which I emailed them and told them I would rather a refund. Per their instructions I was to send a picture of the tracking number to show that I sent the items back, that was April 6th of 2023. I checked the tracking on April 25th and the items were delivered but they were never picked up. I still have not gotten my refund. I have called them several times every day for the last 5 days and no one returns my call.
Business response
04/30/2023
Dear ****,

Thank you for taking the time to communicate to us why our Hair growth vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.
We have processed a full refund to your account on April *******
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Initial Complaint
04/25/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I made a purchase online with this company on 3/16/23 and I have not yet received my products. I emailed the company for an update on the status of my order and received no response. I emailed two more times and still no response. I then came on to the BBB site and found a number to call. The number that is listed is not the number to the company. I spoke with the young man that the number is sent to and he stated that he has gotten over a hundred calls within the last four days from around the world. All I want are the products that they have already been paid for.
Business response
04/25/2023
Dear *****,

Thank you for taking the time to communicate to us why our Love serum and Hair growth vitamins delay shipment. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.
With this, we have processed a full refund to you.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
04/24/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a 6 months supply of a hair grow serum. I paid $156 for the 6 months supply. On their website indicates a 180 day money back guarantee no questions asked. I used one bottle and realized I had a reaction it made my scalp very itchy and I got small bumps. I indicated all of this to the seller. I sent back the product for them to look over and I still have not received an email or response or refund from this company. It has been 23 days since I mailed back the product. They also have a phone number but it just goes straight to voicemail. I just want my money back or at least most of it considering one bottle was pretty much used.
Customer response
05/08/2023

Better Business Bureau:

To whom it may concern,
At this time I no longer need your assistance since the problem has been resolved through Paypal and I have received a refund. Thank you for your time.

Best Regards,
******** Polk
Initial Complaint
04/21/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
3/16/23 $150 PO #NH31733
Business response
04/26/2023
Dear ********,

Thank you for taking the time to communicate to us why our Love serum did not arrive on time. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Order is in transit but we will go ahead and process reshipment of your order.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Initial Complaint
04/19/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchase a product from this company on 3/26/2023. order number NH32972.i was told I would receive my product in 3-5 days. i cant call because the phone number listed does not have a live person to talk to. only communication is via email that takes a couple day to get a response. i ordered this product and never received it they kept telling me that they were working on it. Then I get another email 4/11/2023 stating that the product was out of stock and they would credit my account. I have asked several times via email for a credit back to my account because I never received the purchase. Today I get an email stating the my purchase have been shipped out. i did not agree to this and I don't understand why it is so difficult for tis company to return my money when they hadn't provided the product in the time frame stated on the website. there is no way to get a hold of anyone to talk to. the phone number listed is for ********** **************) but the business is in *******. this seem like a shady business. can you please look into this business and figure out what the deal is with them.
Business response
04/21/2023
Dear ********************;,

Thank you for taking the time to communicate to us about your order Super Hair Growth Bundle. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Your order is Out for Delivery
Out for Delivery, Expected Delivery by 4:00pm
********, ** 80504
April 21, 2023, 6:10 am

**************************************************************************************

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Initial Complaint
03/13/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I saw an advertisement on my cell phone about a hair product that can help to eliminate thin balding hair and make it ****** and thicker. Also that the product has a 100% satisfaction guarantee or your money back with no questions asked, as long as it is within the 180 return policy. I was double charged when I purchased the product and tried to call them to refund back money for the double charge and their phone just cuts off all the time. Anyway, I have used the product for nearly a month and have not seen any changes to my hair and reached out to them that I want to return the products and get my full refund back and was told I can only get 40% of the money back. So I informed the lady what their advertised policy states and informed her, that I would be reaching out to Better Business Bureau.
Business response
03/14/2023
Tuesday, March 14, 2023

Dear *******************************,

Thank you for taking the time to communicate to us why our
Love serum and Hair growth vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
03/14/2023

Complaint: 19582846

I am rejecting this response because: the business has provided everything that transpired between us but has failed to address the issue of refunding me back my full refund of $192. I have the products already boxed ready to send back to Noor Hair and awaiting labels and confirmation of refunding me back my full amount purchased $192. Until I get this response sent as a reply to both myself and BBB I will not accept Noor Hairs response to this complaint. Unfortunately, I can only receive the refund in a check because my debit card has been cancelled by my bank, due to fraudulent activities noticed on it and not approved by me. Thank you for contacting Noor Hair on behalf of myself.

Sincerely,

*********************************
Business response
03/23/2023
Thursday, March 23, 2023

Dear *************************************,

Thank you for taking the time to communicate to us why our Love serum and Hair growth vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as I get my full refund, once they receive the returned products.

Sincerely,

*********************************
Customer response
03/31/2023

Complaint: 19582846

I am rejecting this response because:
----- Forwarded Message -----

From: ******************************* <*************************>
To: ****** ******************************************************************************************************************* Thursday, March 30, 2023 at 04:29:56 PM PDT
Subject: Fw: Return of 3 additional bottles of Noor Hair products

Good evening ******, I have found 3 additional bottles of Noor hair products
and I am returning them back in addition to the first package I sent 2 weeks
ago. Hope to receive a response in regards to this email on getting my full
refund since my purchase date is not more than 180 days. I am also sending a
copy of this email to Better Business Bureau. Thank you and have a nice day.

Sincerely,

*********************************
Business response
04/10/2023
Hi *****,
We acknowledge you the product to us and we would be glad to refund you, since your original method of payment was your credit card and you mentioned that is no longer active, we can process the refund if you provide us your PayPal. We responded to you in the email and we are hoping for your response for immediate resolution.

Sincerely,
Noor Customer Support
?********************************************************************

Customer response
04/24/2023

Complaint: 19582846

I am rejecting this response because:
I did not send any kind of response to BBB because I am still awaiting Noor Hair to refund my money in full, since I sent them my PayPal account information since 4/15/23. I have not heard back from Noor Hair since I sent the mentioned email on 4/15/23.

Sincerely,

*********************************
Business response
04/25/2023
Hello *******,

Good Day! Hope this email finds you well. I have successfully refunded you.

Please allow few days for the refund to show up on your account.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official
Customer response
04/29/2023

Complaint: 19582846

I am rejecting this response because: I was charged twice the amount of $96.00 on the day I purchased the products on 1/27/23 amounting to a total of $192; but only $96 was refunded back to my account. I sent them an email today that I need the balance of $96 in order to complete the full refund. I have not received any response in regard to my email. This company does not keep to their guaranteed promise as you can see.

Sincerely,

*********************************
Business response
05/03/2023
Greetings!
We have sucessfully refunded in full *******************************. The Refund was processed and send back to her original mode of payment and we advised the customer to reach out to her bank,

Customer response
05/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have finally received my full refund amount from Noor Hair and want to give a big thank you to Better Business Bureau for their full support throughout this tedious process.

Sincerely,

*********************************
Initial Complaint
03/07/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered the **** products, when I received the purchase, I realized it has magnesium stearate in it. I looked at the ingredients before I purchased and didn't see it before buying. When i got the bottles, it was listed. I cannot use this product with it in it. I'm in heart failure and this is an ingredient *************** told me to stay clear of. It can worsen my condition. The contacts to this company did not work. I tried contacting. They do have a money guarantee on their site.
Business response
03/14/2023
Tuesday, March 14, 2023

Dear ***********************,

Thank you for taking the time to communicate to us why our
Love serum and Hair growth vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

We take great care to provide exceptional customer service before and after the transaction. Our product descriptions are extremely detailed, and our refund policy allows product returns for any reason.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
********
Noorhair Official

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