ComplaintsforNoor Hair

• Initial Complaint

  02/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Noor Hair offers their customers a 180 day guarantee, money back. I received their product on December 26, 2022, I tried their product on December 27, 2022 and got an allergic reaction where my whole face turned red and felt like it was burning within 15 minutes of taking it. It was physically visible on my face, so I emailed them telling them of my reaction to their product and asked for my money back, I was offered a 40% discount on the 27th and then a 60% discount on Dec 30th, each time I reminded them that I did not want to continue to use their product since I had an adverse reaction to it, they sent me their address to return their product along with a request to give them the tracking number and a picture of what I was sending back, which I did on December 30th. I received an email on Jan 2, 2023 and said they would be refunding the account I used to purchase their product within a few days, I have never received the refund of $20.00, $40.00 and $158.00 and I feel that they owe me for postage of $14.55 too that I had to spend to send their products back to an address that according to the **** no longer was their address and there was no forwarding address.

  Business response

  03/02/2023

  Thursday, March 02, 2023
  
  
  Dear  *************************,
  
  Thank you for taking the time to communicate to us why our 
  Love Serum and Haiur grwoth Vitamins did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We  will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
  
  Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.  Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
  
  Thank you,
  ********
  Noorhair Official

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I. Have. Order. Hair. Products. From. Them. Before. With. No. Problem. At. All. They. Said. The I. Had. Cancelled. One. Order. But. My. Other. Order. Was. Still. Coming to. Me. This. Been. Since. Last. Year. December. 28. 2022. And. When. I. Had. Told. Them I. No. Longer. Wanted. The. Product. Anymore. They. Kept. On. Lying. Saying. It. Was. On. The way. I. Told them. To. Give. Me. My. Money. Back. My. $111.69. I. Get. No. Response at. All. From. Them.

  Business response

  03/02/2023

  Thursday, March 02, 2023
  
  
  Dear ***************************,
  
  Thank you for taking the time to communicate to us why our 
  Super Hair Growth Serum and Harmonize Deep Protein did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We  will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
  
  Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.  Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
  
  Thank you,
  ********
  Noorhair Official

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