Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 months, I have received numerous calls daily from this company. Every call, I have asked to be removed from their calling list. They said no. Today they told me, if I pay $200, my number will be removed from their calling list. When I tried to call their advertised number on their email they send, no one answers. By me paying $200 to stop the calls, they arranged a "meeting" to discuss promotional advertising which I never agreed to. I have asked to refund the $200, left voicemails, and send emails requesting to not be contacted. This is a scam of a company that uses harassment techniques to get what they want.

  Business Response

  Date: 08/06/2025

  Upon review we do consider this complaint resolved and we wish for the complaint to be closed. Thank you for your feedback and allowing us the opportunity to investigate these concerns further! 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were quick and efficient to resolve the issue. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APEX MEDIA SOLUTIONS took a contract from my 16 year old. It clearly states on their website that minors require parental approval. I have never talked to anyone at this company for approval and they charged him $329.98 for a Siri Prompt for his neighborhood Car Detailing Business. I have called this company numerous times, they called me back on 2 separate occasions, with a promise to have a management personnel reach out on Monday *****. Which has not happened.

  Business Response

  Date: 07/30/2025

  Upon review this case was escalated to a supervisor and already resolved successfully. We wish for this complaint to be transitioned to resolved. 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims it will set up your business to become more visible on all the various internet search platforms. They charge hundreds of dollars monthly for a service that you can do yourself, and they change information about your business on search listings that are not accurate. They make you meet with them on telephone calls every week or so that are a waste of time, some of the people who call are not native English speakers so are very difficult to understand. They have a portal on their website to show you what they are doing, but then don't give you access to it or explain what anything means. Then when you try to cancel they start harassing you, calling and emailing, and will continue to charge you even after you have cancelled. They billed me for another month a week after I told them to cancel my service verbally and in email.

  Business Response

  Date: 07/30/2025

  At Apex Media we take pride in the different cultures of our employees and the walks of life they come from. We are a very culturally diverse office which works very well in our industry. We are deeply apologetic that the customer service was not satisfactory. Upon review the account started June 20th, 2025. Contact was attempted on July 14th, 2025 to discuss the area of concern the ********* had disclosed to her account manager and we were unable to get connected. Being that the account is a recurring subscription the bill was pulled on the 20th as outlined and has already been refunded to the client per the account manager's request on July 21st, 2025 due to the error.
  
  We find that in the very short period of time in which Ms. ****** was a client we stayed solution based and completed successful work that will last the lifetime of the business. In addition we find that we have already resolved this complaint by issuing the refund to the account following the cancellation request as it was an error not intentional or malicious in any way shape or form. We wish Ms. ****** the best of luck in her future endeavors and request this complaint to be transitioned to resolved.

   

   

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23663790
  
  I am rejecting this response because:
  The refund that APEX claims they sent has still not been received (and it's been over a week). I have lodged a formal fraud claim through my bank so others may be protected from future charges from this company.
  Sincerely,
  
  ********* ******

  Business Response

  Date: 08/11/2025

  Refunds typically take 3-10 business days depending on the financial institution. We are more than happy to assist with communication with the bank is order to ensure you are able to confirm the refund has been successfully processed.

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past four months, I have received hundreds of autodialed calls from Apex Media Solutions, despite never consenting to be contacted by them and repeatedly requesting to be removed from their call list.The calls are aggressive, frequent, and clearly generated through an automated system. When I answer, Im either connected to an overseas agent or subjected to a brief delay followed by a live personclear signs of a robocall system. Their representatives are routinely rude, evasive, and resistant to disclosing the company name. In many cases, Ive had to ask multiple times just to confirm who they are.Even after explicitly instructing them to stop calling me, the calls have continued unabated. They have ignored my requests, which is a clear violation of federal telemarketing regulations, including those under the **** and Do Not Call rules.This has caused ongoing stress and disruption in my daily life, and I am deeply frustrated by the lack of accountability and transparency from this company. Their tactics are not only unprofessional, but they feel intentionally harassing.I am requesting the following:1.That Apex Media Solutions immediately cease all communications with me.2.That my phone number be permanently removed from all of their marketing and call lists.3.That the BBB investigates their business practices, particularly their use of autodialing and refusal to honor opt-out requests.I am happy to provide call logs or further evidence if needed.Thank you for your time and assistance.

  Business Response

  Date: 07/30/2025

  Upon review we were unable to locate communication to the telephone number provided. We did attempt a search on the name and email with no luck as well. The telephone number was forwarded to IT to block any future communication attempts within our system or by any **** employees. We wish for this complaint to be closed. Let us know if there is anything further we can to do assist. 

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23654350
  
  I am rejecting this response because:

  after informing the last contact center person that I will be filing a report w/ BBB the calls have toned down quite a bit.

  
  
  Sincerely,
  
  J

  Business Response

  Date: 08/11/2025

  As mentioned on our end we searched our database and ensured no future calls would be placed and confirmed none have been made. Unless the telephone number you provided is not the number receiving calls. If you are still receiving calls even if they have 'slowed down' this is in line with the information advised provided in the original response. Perhaps the other company slowed down communication due to your statement that you would be going to the BBB. There has been no contact to the information provided to us. Our reputation is on the line without firm confirmation from you that it is Apex Media Solutions LLC based in ******, ******* contacting you. All outbound calls will be placed from a (772) area code or from our customer service line **************.  Again we wish for this complaint to be closed and removed from our page. 

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23654350
  
  I am rejecting this response because:

  I will need time to ensure that this comes through as promised.

  I have set a reminder to check in 1 year if the contact has ceased then I will remove this complaint.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex media solutions is a scam that takes advantage of small businesses. The field to inform me the nature of the contract and clear language. Im trying to cancel my account and prevent them from charging me, as their services are providing nothing of substance for my business. They informed me that I cannot cancel the services and if I dont pay them, they will take me to collections. All I want is my most recent payment back and for them to leave me in my business alone.

  Business Response

  Date: 07/30/2025

  This account has been escalated for management review. A supervisor will be in touch within ***** hours in order to assist with resolving this matter swiftly.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this formal complaint against ************************** regarding their refusal to honor the terms of our signed agreement dated 02/21/******* the owner of *******************, I entered into a ***************** Agreement with Apex Media Solutions LLC. Per the written agreement, the contract clearly states:> Client may cancel monthly service anytime by emailing to ****************************************** calling ************** or mailing to Apex Media Solutions LLC at ***************************************Nowhere in the contract is there any clause requiring a full buyout, early termination fee, or restriction on cancellation. Despite this, when I recently attempted to cancel the service, Apex Media Solutions LLC refused to honor the cancellation unless I paid a buyout amount that is not disclosed or authorized in the agreement.This constitutes a direct breach of the signed agreement and an unfair and deceptive business practice. The refusal to cancel contradicts the clear language of the contract and imposes fabricated financial obligations that were never disclosed.Attached is a copy of the agreement showing the cancellation clause and the absence of any buyout condition.I request that the Better Business Bureau investigate this matter and assist in compelling Apex Media Solutions LLC to honor their agreement, cancel the service immediately without penalty, and cease deceptive practices. I also request this complaint be made public on the BBB website so that other small businesses are informed of these practices.Thank you for your time and attention to this matter.Sincerely,******* ******* Owner, ******************* Email: **************************

  Business Response

  Date: 07/03/2025

  Thank you for bringing this to our attention. We genuinely value your feedback and understand the importance of your concern. Your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please rest assured that our team is already looking into the matter, and we will provide you with a call from a supervisor as soon as possible

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23549753
  
  To Whom It May Concern,
  
  Thank you for the opportunity to respond to Apex Media Solutions LLCs message.
  
  While I appreciate the business acknowledging my concern, I must clarify that I have already spoken to a representative over the phone. During that conversation, I was informed that I would be required to pay a "buyout" in order to cancel my monthly servicea condition that is not stated anywhere in the written agreement.
  
  This is the exact issue outlined in my initial complaint. The contract I signed clearly states that clients may cancel monthly service at any time, with no mention of a buyout, early termination fee, or any cancellation penalty. Despite this, I was told that unless I pay a buyout, I cannot terminate the agreement.
  
  Given this prior phone exchange, I do not believe another phone call will result in a different outcome or resolve the issue fairly. I am not seeking additional phone discussionsI am seeking that Apex Media Solutions LLC honor the written terms of the contract and cancel my service without imposing non-contractual financial demands.
  
  Unless the company can provide written documentationsigned by both partiesoutlining a buyout clause, I respectfully request the BBB continue investigating this matter as a breach of contract and a deceptive business practice.
  
  Sincerely,
  ******* *******
  Owner, *******************
  Email: ***********************************
  

  Business Response

  Date: 07/11/2025

  Hello *******, 

  Upon review the account has been terminated upon request. Please let us know if there is any additional you need from us. We consider this complaint resolved as we have followed through on the request of the client despite the work order agreement.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me five times a day for the past four months. Every single time, Ive asked to be removed from their call list and told them Im not interested. Im always told that wont stop the calls.When I ask who they are, they hang uponly to call back later from a different number. Today, one of their **** finally said theyre with ***. After some digging, I found theyre likely Apex Media Solutions, which appears to be a fraudulent company based on numerous reports online.I want these calls to stop immediately.

  Business Response

  Date: 06/27/2025

  This contact information has been forwarded to our IT department in order to ensure no future contact. We were unable to locate any data with what was provided but we have ensured future contact will not occur. We wish for this complaint to be closed.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card without my approval. They are trying to sell me a product and I never agreed to the product. I have asked them to refund me fully. The have refuse to refund me back the $200.00 charge. I have also disputed the charge and case with my credit card company. Im requesting for a full refund.

  Business Response

  Date: 06/10/2025

  Due to the dispute with the bank received on May 28th, 2025 we were prevented the opportunity to resolve this matter within the company. The recorded call was reviewed, credit card information was provided, and the charge was authorized on May 21st, 2025. The nature of this complaint will have to be resolved through the financial institution and should be closed. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-10 phone calls PER DAY for spam services to every single phone line I have for my business. Ive spoken for hours at this point on the phone with fraudulent ******************************* selling snake oil service for a problem that quite literally doesnt exist. Ive pleaded and begged to be removed from their call list. Ive spoke to countless individuals at this scammers destination and to no avail have I been removed. Its to the point where it is affecting MY BUSINESS because my phone lines are consistently jammed up with BS phone calls with the full intent of shilling a useless service to me that I have expressed vehemently that I do not want.

  Business Response

  Date: 06/05/2025

  Upon review we forwarded the necessary information to our IT department in order to prevent any future contact. We were unable to locate the information within our system for this complaint and we wish for it to removed as it is not related to Apex Media Solutions. 

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Apex media solutions digital marketing for failure to deliver promised services, poor customer service, and refusal to cancel subscriptions and provide a refund.I contracted Apex media solutions to create a website and advertise my business online. The agreement specified that these services would be completed within a reasonable timeframe. However, months have passed, and I have yet to receive the website or any online advertisement.1. *Failure to ****************** Despite numerous inquiries, I have not received the website or online advertisement as promised.2. *Poor ****************** When I expressed my dissatisfaction, the customer service team refused to listen to my concerns and talked over me, failing to provide a satisfactory resolution.3. *Refusal to Cancel Subscriptions:* Despite my requests, the company has refused to cancel my subscriptions and provide a refund for the undelivered services.I am requesting that Apex Media Solutions take the following actions to resolve this complaint:1. *Immediate Cancellation of Subscriptions:* ****** all subscriptions and cease any recurring charges.2. *Full Refund:* Provide a full refund for the services that were not delivered.I expect Apex Media Solutions to take my complaint seriously, take prompt action to resolve the issues, and provide a satisfactory response. If not, I will be forced to explore further action to protect my interests.I certify that the information provided is accurate and true to the best of my knowledge

  Business Response

  Date: 05/30/2025

  Upon review this account was flagged for management review per company protocol prior to receiving this complaint. This review was opened on May 28th, 2025 on a telephone call with the assigned account manager. Apex is already taking steps in order to assist these concerns and we wish for the complaint to be closed. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23389607
  
  I am rejecting this response because: i have not been contacted by anyone from apex media solutions. I just received a call from ****** *. And she said she called the wrong client by accident. And hang up ************************************************************************************* 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 06/09/2025

  It appears this account was terminated upon request. A supervisor was assigned in order to provide a resolution and was unable to get through successfully. We will attempt to reach out again and consider this complaint resolved as we have terminated any future billing.