Complaints

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In June, 2022, we hired Profound Moving and Storage to ship our son's property to his home in ND. For a total fee of $2,900+ we were told we would get pickup and delivery within 13 days of pickup.We paid a a deposit of $1,900 to secure the dates. They went over all the items we were shipping, and gave us a cubic foot allowance which was below their minimum. Meaning we had to pay their minimum even though we didn't meet the amount amount.They called us back a couple of days before pickup, and adjusted the price upwards.They delayed the pickup by multiple days.On pickup day, they said the items wouldn't stack and tacked on more money. Now we are at $1,000 more than the original contract. They knew full well what the items were - they went over inventory twice with us over the phone, and the inventory never changed.It's been 25 business days, twice as long as they said, and it still hasn't arrived. We've called mtiple times, and get no update on where his property is, or when it will be delivered.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Please see attached complaint received from the consumer.

  Business response

  06/14/2022

  We are not certain what ******************* complaint is.  We see that she is requesting a refund and we do not know why.  She did receive moving services through Profound Moving and Storage and she was moved.  We are currently investigating the areas we are able, to include retrieving electronic copies of her moving documents from the carrier.  We noticed there may or may not be one or two irregularities, but is impossible to ascertain her inventory with out her input.  She has been emailed the documents and requested to list the items she doesn't agree with which she has not done.  We have conferred with her twice by telecommunication explaining to her that our inventory item by item may not match exactly because the mover may call a nightstand a small table for example and we call it on our inventory a nightstand and that we need to communicate with her she has the information, but our calls seem to disconnect and we are unable to connect with her again. The carrier claims *************** signed the pick up inventory knowing what was on it.  *************** says she couldn't read her copy because it was to light.  It doesn't seem *************** has an issue with Profound Moving and Storage but perhaps she has issue with the carrier, but again, with out her input we cannot go forward with the investigation. We are available to her to assist however we can. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩