Complaints

This profile includes complaints for Dependable Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dependable Movers LLC

  7858 SW Jack James Dr BLD 1A Stuart, FL 34997-7233

• 

  Dependable Movers LLC

  7202 S US Highway 1 Port Saint Lucie, FL 34952-1415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Dependable movers to move us from REMOVEDto REMOVED. An estimate was given to us of $5482.88 for a complete move to include all items that were given on an inventory list at the time of contract initiation. A down payment of $2150 was given to secure the process. The day of moving, the movers came 3 hours late, they tagged for their inventory items that we specifically told them not to list as we were taking the items ourselves in an enclosed trailer. They disregarded this and came up with a much larger cubic foot total and demanded we pay them $6700 to load their truck. We asked them to reinventory their list and only take what was on the initial list. They refused to do this as well as told us they would not take the hot tub which was on the initial inventory list given to the sales representative at signing of contract and we were charged $350 for a bulk item. At this time we called Dependable Movers and spoke with REMOVED. She stated that the movers have their own cubic ft formula and went at length to explain how we should honor it. We explained to her that nothing had been added to the initial inventory list which was given to creat the original estimate and we were not prepared to pay an additional $6700 just to have them load the truck which would also mean that we would have to pay the same to have it unloaded. This would come to a new total of $15,550 as opposed to the original estimate of $5482.88 for the whole process. Because we would not pay the movers that had showed up the requestedn$6700, REMOVEDtold them to leave and that she would find us another crew. This occurred roughly around 4pm on 7/11/2026. We waited until 4pm the following day and still had not heard back from REMOVED. We had to rent a Uhaul truck with toy hauler to move ourselves with the help of neighbors and friends. Dependable Movers did not contact us back and it wasn't until 7/20/26 that we called the company requesting our down payment.

• Initial Complaint

  Date:06/15/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNITED REMOVEDDOT: REMOVEDMC: REMOVEDPhone: REMOVEDI had contracted with the above moving company called UGVL.Moving from REMOVEDto REMOVEDon 05/09, the contract was created on 2/25.I made this contract moving date on 5/9 because the closing date of REMOVEDis on 5/11, and the closing date on GA is scheduled on 5/13. I called REMOVEDseveral times during this time to confirm the truck arrive on 5/9, they always said yes However on 5/8/26, this moving company notified us that it is delayed. I didnt have any choice but yes On 05/10, we were waiting truck coming in because we dont want miss the calls as they said Our driver will call you 30minutes to 1 hour prior to arrival We tried SO MANY calls throughout the day and night to UGVL to ask when the truck will come in, it may be 140 times calls, there was ZERO REMOVEDone called me, NO text message, NO voicemail, checked everything just in case they missed calls. And also I sent emails to the home page and sent email to every person of REMOVEDWe waited for phone calls every second of the day until midnight and the next morning but no luck. This company is ZERO communication. So we tried to find emergency movers locally because we cant wait any longer due to the closing date in REMOVEDand closing in REMOVED, otherwise we have to pay a penalty by missing closing.Also 5/11 11AM was closing and the final walk through was scheduled for 10AM, we were forced to move all stuff out before 10 AM and the new home owners were waiting in front of my front yard with their moving stuff.Finally when the emergency new movers arrived and started to loading stuff on 5/11 which was 24 hours passed what REMOVEDpromised final, at that time we were able to talk UGVL, they said they can pick it up on 5/13 which after 72 hours of what REMOVEDpromised day(96 Hrs request day)They are refusing to refund $2,480.

  Customer Answer

  Date: 06/17/2026

  Attached is What I called on moving day because of NO SHOW. They never answered to my calls.

• Initial Complaint

  Date:02/28/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against United REMOVEDfor breach of a binding moving contract, bad-faith price modification, and failure to refund.On January 29, 2026, I entered into a binding moving agreement with a move date confirmed as February 1, 2026. I paid $800.00 toward the total agreed price of $1,300.02.Before traveling, I explicitly confirmed with the company that the move was fully arranged. Relying on that confirmation, I traveled to REMOVED, packed my belongings, and prepared for the scheduled move.They failed to appear on February 1, 2026. After I contacted them, I was told:No driver was available I would need to wait another day I must pay an additional $100, which was later increased to $500 The binding contract would need to be modified or canceled This was a clear attempt to change the agreed price after I had already relied on the contract and traveled.When I refused to modify the contract and requested a refund, I was told a refund would be issued. As of today, no refund has been provided.Because they failed to perform, I was forced to conduct an emergency self-move using U-Haul, resulting in substantial unexpected debt. My documented damages include:$800.00 deposit paid $7,307.70 U-Haul outstanding balance $1,300.00 fuel cost $80.00 food expenses during emergency relocation $150.00 initial U-Haul payment $1,650.00 lost wages (5 workdays at $330/day)Additional damage As a direct result of the disruption and absence from work caused by this failed move, I ultimately lost my REMOVEDtotal documented damages currently exceed $13,500 and continue to increase.I am requesting:Refund of my $800 deposit Full reimbursement of all documented damages caused by their breach Written acknowledgment of wrongdoing and resolution This companys actions demonstrate deceptive business practices, bad-faith contract modification, and failure to refund funds after non-performance.I am seeking BBB assistance to facilitate a resolution.

• Initial Complaint

  Date:12/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My household goods were packed in REMOVEDon October 29 2025. To date we have not received any information regarding the shipment of the household goods to my residence in REMOVED. Multiple calls, messages. Voice Mails have not provided me with a shipping date from REMOVED, nor have I been given a transit time from REMOVEDto REMOVED. The contract had stipulated that the goods were to have arrived 30 business days after the packing date at our residence in REMOVED. The situation is very concerning as we have goods that we need in our Nevada home.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:11/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I , on June 30 signed a REMOVEDdollar contract for moving cross country. I put REMOVEDdollars down as a deposit. In August I took my house off the market and called United REMOVEDto cancel contract and get my deposit back. I have made numerous phone calls, always told its in review. I called today to talk to a supervisor and was told one wasnt available and Id be put on a long call back list. This is unacceptable. I want my 4000 deposit back and no more games

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:11/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 25th 2025 movers were to arrive between 11 am and 2 pm. They were 4 hrs and 40 min. late. I called moving company 3 times wondering where the were. Company did not know. Last call I told customer service I'm adding more to my move and will not be charged. She agreed and said she would let the movers know. Which movers did not know.Movers did not wrap my furniture. Layed it in a dirty truck. They brought no tools to disassemble furniture or my washer and dryer. Had to go to a neighbor to borrow.I couldn't call company to add to my move ...they were closed to get new total. But as I said I was told no charge.VERY IMPORTANT - IF YOU ADD REMOVEDAT PICK-UP OR IF THE REMOVEDARE A DIFFERENT VOLUME FROM WHAT IS ESTIMATED ON THIS AGREEMENT:The mover must provide you with a revised estimate. Contact our office at OFFICE NUMBER REMOVEDSALES NUMBER REMOVEDCUSTOMER SUPPORT REMOVEDDO NOT allow the mover to load the truck or perform any services before you CALL US. You must agree in writing to the new estimate. We will assist you with this. If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items.I was given a claims site that did not REMOVEDAlso another on REMOVEDThey needed the original movers name and DOT I contacted the moving company and they could not give me this information to proceed with my claim.I have called at least 10 times. Many damaged items. Picked up in a u haul and delivered in a penske truck

  Customer Answer

  Date: 11/22/2025

  Bill of Lading

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:09/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute a transaction that happened between April 2nd and July 16th 2025 with United Global Vanlines which includes overcharging, false advertisement, tactics for obfuscation, rude and dismissive customer service, and damage of goods during a move. United Global Valines, with a binding contract, assured me of an original estimation that doubled from $1894.80 to $4,192.42 by their salesman who went through every one of our items with me to determine the amount and cost I was to expect. The salesman then promised me easy communication as I had mentioned my reluctance, and surely enough disappeared once the sale was made. The salesman also assured me that our items would be cared for well, only to find out that this company contracts out and doesnt even take responsibility for the damage that happened to my items. I want this company to be held accountable for their false advertisement, billing that makes no sense with false math and overcharges amounting to $846.60, the repeated ghosting I experienced from customer service and managers alike, who when reachable (their phones hardly ever pickup) are rude and dismissive, even yelling at me. Lastly, several of my things are damaged. I am hoping the bureau can help me get the company to refund me at least partially for this nightmare of a move, and I am hoping the bureau will take actions against them. The business has resolved nothing and has essentially dropped my concern entirely, reporting them is all I can do. Attached you can find the email I wrote to the manager of REMOVEDmoves, Mariia, after talking to her for over an hour on the phone. I never heard back from her after the complaint on July 16, despite sending several more check ins via email and phone. The attached email lays out more specifically what I am disputing. Thank you for helping.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

  Customer Answer

  Date: 06/09/2026

   
  Complaint: 23914442
  
  I am rejecting this response because:
  

  I am under the impression that "Dependable Movers LLC" is the same company as "United REMOVEDbut they switch names to avoid the many complaints against them. 

  For instance, what does this mean that they wrote: "While Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies."

  Why would these two companies have the same USDOT number issued by the REMOVEDif they are not the same company? According to my search, "two separate legal entities or independent companies cannot have the same USDOT number. A USDOT number is a unique, non-transferable identifier permanently tied to a specific individual, corporation, or partnership to track their exact safety, compliance, and operating history." Again, I am suspicious that United REMOVEDhas changed their name to Dependable Movers LLC.

  Lastly, I asked the internet if these two companies were the same with a name change and it states: "United REMOVEDand Dependable Movers LLC are related entities rather than a strict name change. Dependable Movers LLC is listed on the Better Business Bureau Business Profile as an alternate name for United Global Van Lines Florida LLC, functioning as a moving broker operating out of REMOVED"

  Please look into this shady business and hold Dependable Movers LLC (aka United REMOVED) accountable for all I've claimed (and the many other disputes I've read about)

  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/2025 United REMOVEDcharged $3,303.00 to my credit card for a move that I never signed a contract for. I had talked to REMOVEDprior to that about setting up a moving date. It was going to be August 19th but he stated after I gave him my credit card information that I would have to sign the contract and put down the deposit of $3,303.00. at which point I told him I could not do that as I was in the middle of buying a new home and could not put anything on my credit card at that time, I said it would have to wait until after September 15th when I closed on my home, I never signed the contract he sent me and I Don't have a copy of it because the estimate was cancelled but they still charged my credit card for the money. I have repeatedly called to get a refund as they should not have charged my credit card with out a signed contract. They keep telling me that it will be refunded but it is over a month later and I still have not been refunded. I reported it to my credit card company. I just want my money back.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3716.29 for moving services. After calling and confirming with two separate representatives that my move would be on Monday, September 8, movers did not show up on that date and, after paying an additional $412.88 to ensure the Monday pickup as well as booking flights of over $800 and scheduling furniture delivery, I was told that the move would not be until September 9. I have made 10 calls and sent numerous text messages to the same employees who confirmed the Monday delivery and have been ignored.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

  Customer Answer

  Date: 06/09/2026

   
  Complaint: 23854416
  
  I am rejecting this response because the fact that you operate under the same USDOT number means that this is the business that bears responsibility for costing me $10,000 dollars in lost fees, canceled flights, and fees for missing my original move date. Dependable Movers and United REMOVEDare pitiful excuses for moving services that harm consumers and seek to shield themselves from liability through a complex corporate shell structure. The REMOVEDnumber speaks for itself and my lawyers agree. I will be pursuing further action via the BBB and through private litigation. 

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move date: August 27, 2005, from REMOVED, REMOVED, to REMOVED, REMOVEDI was told by United REMOVEDthat they handled the move from start to finish, with no brokers involved. Lie. International Van Lines dealt with the move.I was told that I could pay by credit card. Lie. The payment instructions provided by REMOVEDcontained incorrect information, including the REMOVEDrouting number and bank account number, resulting in the payment being rejected and flagged for potential fraud. It also caused me to find a Chase REMOVEDwhile traveling between Florida and REMOVED. I incurred $120.00 in wire/chargeback fees.The move fee was much higher than quoted, and I cant trust the final amount paid, as it changed several times throughout the move. The drivers showed up six hours late, wearing casual attire, including flip-flop sandals, and without professional identification, in a pickup truck and trailer that had broken down before their REMOVEDbelongings weren't numbered to track the number of boxes. Items were lost and boxes crushed.Upon arrival, the driver lied to their dispatcher, claiming they had to park at the bottom of a hill to unload, and demanded more money. There are no hills. Lie. Parking was on a flat surface in front of the door and elevator. The movers left to get gas while I spoke with their dispatcher about the phony hill, delaying unloading by an hour.During unloading, the driver claimed that the distance from the truck to the entrance was greater than planned, and they weren't told that steps were involved, and demanded more money, which I refused to pay. More lies - there were no steps involved. More delays.A day after unloading, the driver, not the company, called me to demand $400, which I supposedly had agreed to pay him: a lie, if not extortion at its best.This outfit is truly a scam, with dispatchers reacting to the driver's fabricated information on site, holding the delivery of my goods hostage.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED