Business ProfileforAround the Clock A/C Service, LLC

The original AC unit was placed in my parents home in 2020. In October of 2023 we purchased the home from my parents. March 29th 2024 we had a regular scheduled preventative maintenance on our unit. Since then we have had NOTHING but problems. We have had 19 service calls and 4 times I have been left with no air conditioning. I have 3 kids one of them only being born 5/6/24. Not only has this been extremely frustrating but has become an unsafe sleep environment for my newborn. Our unit does not cool properly and the humidity in our home ranges anywhere from 68-80%. I am risking mold build up, our doors, baseboards and crown molding have all expanded. We are now being told we need a model plug for the control board which they replaced 2 separate times since march. The model plug is supposed to be removed from the original board and put on to the new one. The technician that came out originally to replace the board threw away the model plug. This piece is back ordered with no estimated time of delivery. Tonight (6/21/24) my air conditioner yet again stopped working. When we called for service they said they refuse to send out a technician until the part comes in and they can not give us a delivery date. I have now yet again had to pack up my 3 children (all under 5) with no return date to go home. We have dealt with rude, non compassionate staff this whole process and I want this nightmare to end! I would like a refund for this unit so I can finally replace this and be done with this horrible, inconsiderate company.