ComplaintsforARS Account Resolution Services

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Initial Complaint
12/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************************* ****************************************************************************************** 15 U.S. Code ****c-2 states a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft not later than four business days after the date of receipt. It has been 30 days and you are in VIOLATION of said law because I am a victim of identity theft! Please delete these items IMMEDIATELY!TRUIST XXXX GRAIN TECHNOLOGY *** TOMO CREDIT These accounts should not be furnished on my consumer report as they are in VIOLATION under 15 U.S. Code ****b - Permissible purposes of consumer reports (a) IN GENERAL to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTIONS from consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY! Again, I ************************* state that:There is information on my credit report that is a result of identity theft. I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. I am requesting that the reporting of this information be blocked and deleted. My request to block is not being made in error; nor is my request to block the identified transactions. The identified transactions are not information related to any transaction by me as the consumer:
Business response
12/21/2023
Dear *************************,
While we regret any inconvenience you have experienced, you appear to have contacted the incorrect company. We do not service the accounts identified in your complaint. We are not nor are we related to TRUIST XXXX GRAIN TECHNOLOGY *** TOMO CREDIT.
Sincerely,
Patient Engagement & Excellence Team
Business response
12/21/2023
Dear BBB,
While we regret any inconvenience this consumer may have experienced, they appear to have contacted the incorrect company.
Sincerely,
Patient Engagement & Excellence Team
Customer response
12/21/2023
While the company may not directly handle the accounts in my correspondence, they do have consumer reports. With that being said I'm demanding said accounts be deleted for the report the have for me as a consumer. These accounts are not accurate and do not reflect me as a consumer.

Thank you
Customer response
12/22/2023

Complaint: 21037878

I am rejecting this response because:
While the company may not directly handle the accounts in my correspondence, they do have consumer reports. With that being said I'm demanding said accounts be deleted for the report the have for me as a consumer. These accounts are not accurate and do not reflect me as a consumer.

Thank you

Sincerely,

*************************
Business response
12/28/2023
Dear *************************,
We believe there may be some misunderstanding about who our company is. We do not have consumer reports. More importantly, we do not believe we have any information related to ************************* or any of the creditors in ********************** complaint.Thank you.
Sincerely,
Patient Engagement & Excellence Team
Business response
12/28/2023
Dear BBB,
We believe there may be some misunderstanding about who our company is. We do not have consumer reports. More importantly, we do not believe we have any information related to ************************* or any of the creditors in ************************ complaint. Thank you.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
12/18/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Paragon EMER SVC LLC. I do not have a contract with ARS ACCOUNT RESOLUTION, They did not provide me with the original contract as i requested.
Business response
12/22/2023
Dear *******************************,
Thank you for taking the time to reach out to us. We value our customers' experience.
We have conducted a reasonable investigation of our client creditor's records and have verified your account information. It appears there may be an issue with your insurance coverage. We are happy to request and mail you a copy of your itemized statement. If you would like a copy of your itemized statement, please email us at: ************************************* and provide the address to which you want it mailed. We request that you add your BBB complaint number ******** to the subject line of your email.
Again, we thank you for taking the time to reach out to us.
This is a communication from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/30/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with the "defenders" I do not have a contract with ARS Account Resolution They did not provide me with the original contract as I requested.
Business response
12/08/2023
Dear *************************,
Thank you for taking the time to reach out to us. We value our customers' experience.
Based on our review of our clients records, we have confirmed the accuracy of the amounts owed and have mailed itemized statements to you.
Again, we thank you for taking the time to reach out to us. Should you have any additional documentation or information that would assist us in our review of your account please email it to ************************************* and include your BBB complaint ID ******** in the subject line of your email.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Customer response
12/13/2023

Complaint: 20941476

I am rejecting this response because:I requested ARS Account Resolution to please provide me with a copy of my signature with the creditor/provider of service to release my medical information to them I have not received this information in the letter sent to me .

Sincerely,

*************************
Business response
12/18/2023
Dear *************************,
Thank you for taking the time to reach out to us. We regret your dissatisfaction with our response. We have reviewed the creditor's records and confirmed the accuracy of your account information. Consistent with the requirements of the FCRA/FDCPA we sent you debt verification. While we have been communicating with you through the BBB portal, our creditor client recalled your account (ARS Account # ending in 755)/ creditor invoice # ending in 485) and we are no longer servicing that account.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Customer response
12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
11/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is alleging that the following account is negative without providing any proof of verification of this debt or that followed any proof of verification of this debt or that they followed all laws and regulations to report therefore, this must be removed all negative and adverse remarks. As they should know it is against the law to report any information not proven accurate.
Business response
12/07/2023
Dear **********************,
Thank you for taking the time to reach out to us.
We no longer have any open accounts for you. The accounts we were servicing were from 2018 or earlier and have been closed and returned to the original creditor. When we closed the accounts we requested the consumer reporting agencies to delete any information we may have credit reported in the past. Per our records, we are not credit reporting any information about you or your accounts.
This is a communication from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For almost half a decade, I have been engaged in ongoing communication with this debt collector, repeatedly requesting debt verification, inquiring about re-reporting debt, reporting same debt twice, and raising concerns regarding their practices. Despite my efforts, they have consistently refused to comply with my requests and have engaged in actions that violate both state and federal law.Throughout these years, I have repeatedly asked for debt verification, specifically questioning the re-reporting of debts that I had previously disputed and won, which were then reported again with altered dates. Additionally, they have reported the same bill twice, under two different entities that share the same parent company (the parent company owns multiple collection agencies or entities that handle debt collection activities. These entities may have different names or operate under different brands, but they are ultimately controlled by the same parent company). These actions have resulted in an increased debt amount.I have made multiple attempts to contact the debt collector through various channels. I have directly reached out to them, sought assistance from the Better Business Bureau (BBB), and filed complaints with the Consumer Financial ***************** (CFPB) (they once again did not comply all they did was respond but did not provide proper verification). Despite these efforts, they have consistently disregarded my rights and insisted on payment, while ignoring my requests for debt verification, and removal of twice reported debt.I have offered to provide proof of insurance during the time they claim the bills were incurred. I have also attempted to demonstrate that their recorded dates do not align with the facts. However, the debt collector has refused to consider or accept my evidence.
Business response
12/07/2023
Dear *************************,
Thank you for taking the time to reach out to us. We value our customers' experience.
This BBB complaint is identical to the complaints filed twice with the **** and to which we responded. We are attempting to collect seven different accounts for clinicians services provided from February 2019 through May 2020. We have no insurance information for any of the dates of service; however, discounts have been applied to reduce your balances.
We have conducted a reasonable investigation of our client creditor's records and have verified your account information. We are happy to mail you a copy of your itemized statements. If you would like us to mail you a copy of your itemized statements, please email us at: ************************************* and provide the address to which you want them mailed. Please include your BBB complaint ID ******** in the subject line of your email.
Again, we thank you for taking the time to reach out to us.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with ACCOUNT RESOLUTION SERVI I do not have a contract with ACCOUNT RESOLUTION SERVICES They did not provide me with the original contract as I requested.
Business response
12/07/2023
Dear *****************************,
Thank you for giving us an opportunity to assist you. At this time, we will need more information to determine who we are communicating with. We attempted to locate an account with your name and address, however, the address you provided does not confirm which accounts are yours. To protect our customers privacy, we want to assure that we are communicating with the correct party. Please email us at ************************************* and provide us with the last 4 of your SSN or your full ARS Account Resolution Services account number, we will be happy to conduct further research. When you email us, please include your BBB complaint ID ******** in the subject line of your email.
Again, we thank you for taking the time to reach out to us.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/28/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ARS ACCOUNT RESOLUTION. I do not have a contract with ARS ACCOUNT RESOLUTION. They did not provide me with the original contract as I requested.
Business response
12/01/2023
Dear *************************,
Thank you for taking the time to write us and for providing your identity theft report along with your government issued photo identification via your E-***** dispute filed on November 17, 2023. Your account has been closed and we requested the deletion of your tradeline from the credit reporting agencies.
Again, we thank you for taking the time to reach out to us.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a bill from this collection agency. I checked my explanation of benefits and saw that I owed ***** which I paid. Within weeks of paying what I owed, they sent me a bill saying I owed ******. I called my health insurance and they told me I didn't owe that amount and she called HRRG and they could not explain why they sent me the bill. It was a fraudulent amount and a total scam on the part of HRRG to get money that was not owed. Furthermore, we never received a bill from the provider so it appears HRRG just randomly made up the amount. They attempted to defraud me and had I not been so aware of my EOB's they might have done so. This is negatively affecting my credit score.
Business response
12/04/2023
Dear *************************,
We have asked our client to review insurance follow up information posted to your account yielding a balance after you made your $30.61 payment. In the meantime, we will refund a duplicate $30.61 payment received a few days after your payment. Please know that the reason the balance changed after your payment was that we were notified of an insurance company re-adjudication of this claim. We do not furnish information to consumer reporting agencies and do not know why you believe this could have an impact on your credit score.

We will need an additional ***** days to hear back from our client on their research regarding insurance payments and adjustments on your account. We regret that your experience with us has been unsatisfactory. Providing a great customer experience is important to us.

This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/18/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with **************. I do not have a contract with Account Recovery Services. They did not provide me with the contract as requested.
Business response
12/01/2023
Dear *************************,
Thank you for taking the time to reach out to us.
While we regret any inconvenience you have experienced, you appear to have contacted the incorrect company. Our company name is ARS Account Resolution Services. We are not related to ************** or Account Recovery Services.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
11/07/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company called my cell phone asking for the date of birth for my minor child. When I asked what the nature of the call was the person only stated that it was a financial matter. At this point, no information about their company was provided. When I inquired, the caller would not disclose any information about the company. I asked about the nature of their operations and he said he could not tell me until he verified my minor child's date of birth. I asked about the company's name, their physical address, and what the company did in their operations. I was given limited information and told they could not tell me anything additional without verification of my minor child's date of birth. They simply referenced a letter that was sent to me, but they could not tell me the address that they sent the letter without verifying the date of birth. The call came from a local number of ************ which is registered to a ***************************. The individual identified themselves as *********************** when I inquired. This information did not match up.
Business response
11/10/2023
Dear *******************,
Thank you for taking the time to let us know our performance did not meet your expectations. We are dedicated to providing our customers with an excellent experience and regret that yours was not.
There are a considerable number of scams by phone, mail, email and other means. As a result, our healthcare clients ask that we verify certain information in both inbound and outbound calls. Our representatives are trained to do that at call opening before sharing any information.
Please accept our apology for your inconvenience.
Again, we thank you for taking the time to reach out to us.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Customer response
11/16/2023

Complaint: 20836040

I am rejecting this response because:
1. The response did not address my concerns about their operations. They could not share basic questions about their company without providing a minor child's sensitive information.
2. The response did not address why a caller's given name does not match up with the name listed on the phone number.
3. The entity has multiple LLC layers, PO boxes as addresses, and very limited public information available about the company making it difficult to find them and legitimize their operations.
4. The response states their are "many scams..." taking place out there. Ironically, they are the entity calling me asking for sensitive information of a minor child and providing very limited information about their operations.

Sincerely,

************************
Business response
11/27/2023
Dear *******************,
Thank you for taking the time to reach out to us. We regret your dissatisfaction with our response. We have reviewed the creditor's records and confirmed the accuracy of your account information. Consistent with the requirements of the FCRA/FDCPA we have sent you debt verification. We have confirmed with our client that you paid your balance in full, directly to our client on November 20, 2023. As a result, we have closed your account and there will be no further collection activity. Thank you for resolving your account.
This is a communication from a debt collector.
Sincerely,
Patient Engagement & Excellence Team

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