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Business Profile

Mortgage Broker

Hamilton Home Loans, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Hamilton Home Loans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hamilton Home Loans, Inc. has 29 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The leasing agent couldn't accommodate the original move in date because of a construction issue on their end, therefore I ask for a full refund to be returned to me. A refund was issued, however the address provided was not displayed correctly (apartment number omitted) on the check resulting in a delay of me getting my refund. To resolve this issue, I'd like a full refund returned to me expeditiously. This has been an absolute inconvenience for me starting with the conflict of the moving date and I have had to find alternative means. This had been a financial nightmare. I'd like a check sent to me overnight to the address I've provided to the leasing office. ************************************************

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of their brokers *********************** continues to call and text me after I asked him repeatedly to stop. If you are that good at helping people purchase homes why do you need to harass folks. It's illegal to continue to contact someone after they ask you to stop doing so.

    Hamilton Home Loans, Inc. is NOT a BBB Accredited Business.

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