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Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pediatrix Medical Group, Inc. has 38 locations, listed below.

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My baby was born ************* and a few days ago, ********, I received a text about a bill from Pediatrix medical group for over $600 for service dates that my baby was in the ***** I thought it was a scam but opened the bill and saw the correct days of service. I called them and they said my insurance just processed the claim this week and that is why it took so long to get the bill. They said my insurance already paid over $3000 but that I owed $686. I then called my insurance (Aetna) who had no idea what that charge would be for. Aetna did a three way call with the Pediatrix medical group and the first time we lost connection. Tried again and second time when ***** asked for a claim number we lost them again. I think this is a scam phone number, scam company. I am very frustrated with receiving a bill over a year after the fact and do not want this to go to collections if it is legitimate.

      Business Response

      Date: 02/28/2025

      I am in receipt of the guarantors inquiry filed via the Better Business Bureaus web portal. On February 28, 2025, I attempted to call the guarantor using the number provided on the inquiry; a voice mail message was left. Please contact me directly so we can reach a resolution; my direct contact details have been provided in the voice mail.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dr. ********* with Pediatrix Medical Group (PMG), was one of many doctors that treated our son in the *** of ********************************** on March 1, 2023. We were not aware that we owed PMG any money until we were contacted by ********** (a debt collector) on July 12, 2024. Due to a number of mistakes made by *** we were able to successfully dispute (filed July 19, 2024) the claim and *** recalled the debt (Aug 15, 2024). Pediatrix Medical Group has since resold our balance to a new debt collector (***************), unnecessarily subjecting us to a new dispute process for the same issue that should have been resolved August of last year.On a number of occasions I have called Pediatrix Medical Group asking to speak with a medical director or claims administrator - each time I have been rebuffed and assured that there was no one I could speak to. While my dispute with ********** was being reviewed by *** I called to ask to speak to the review team - again, I was rebuffed and told they could not get me in contact with anyone on the team. I was told my only option was to send an email to a generic customer service inbox which they (by **************** Supervisor *****) admitted to me on July 15, 2024 was not likely to be monitored in a way to actually get the result I was looking for. I sent the email anyway and never heard from them.Attached are our successful dispute through ********** (this will detail the many mistakes made by *** that justify our determination to not pay this claim), the email for the new dispute with *************** (for the same medical claim) and our email to Pediatrix Medical Group in an attempt to contact someone with the authority to resolve this issue.

      Business Response

      Date: 02/12/2025

       I am in receipt of the guarantors inquiry filed via the Better Business Bureaus web portal. On February 12, 2025,I attempted to call the guarantor using the number provided on the inquiry; a voice mail message was left. Please contact me directly so we can reach a resolution;my direct contact details have been provided in the voice mail.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Pediatrix Medical Group telling me to confirm my daughter's insurance information so they can bill the insurance correctly. I used the online form but didn't get any confirmation that the information was received. I tried to call the number on the letter but couldn't reach anyone and the automated voice eventually hang up. I also tried the callback option during the wait but never got a call back and I've been calling almost daily since last week. I called a different number on their website and the representative said the letter is from "Central Billing" which is a different department. She offered to call the number for me to see if she could reach anyone but no one picked up as well. I asked if there's an email or other ways for me to contact "Central Billing" but she said calling the phone number is the only way. The way Central Billing handles communications is unacceptable.

      Business Response

      Date: 02/06/2025

      I have received the guarantors inquiry filed with the Better Business Bureau. On February 6, 2025, I was able to speak with the guarantor using the number provided on the inquiry. We are currently working collaboratively to fully resolve the account. My direct contact details have been provided as well.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 02/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****-**** Ta

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not sure if this is real or scam. Ive called multiple times and can never reach anyone. Not comfortable giving them my information when I dont know what its regarding.

      Business Response

      Date: 02/07/2025

      I am in receipt of the guarantors inquiry filed via the Better Business Bureaus web portal. On February 7, 2025, I attempted to call the guarantor using the number provided on the inquiry; a voice mail message was left. Please contact me directly so we can reach a resolution; my direct contact details have been provided in the voice mail.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The newborn hearing screening performed at **************** in ********* is predatory. I have received fraudulent appearing bills that are in fact real. The group does not bill insurance, they do not ask for it at the hospital and therefore do not inform patients if their services will be in network prior to providing their services. We did not realize this was a third party in the hospital, they just came in, did the test, then left. I received a letter in the mail, Im assuming its for the hearing test, with an amount owed for my newborn. The letter informs us we have 30 days to file the claim to insurance, they give a phone number to a line that they do not answer, and the letter is missing critical information such has the service provided (we are guessing its the hearing screening from googling the group) and the date of service. Both important pieces of information needed to file a claim. I did my best to research the company online, this is where I found out it was not fraudulent but by leaving out critical information, it leaves the consumer to believe the letter is spam. Others with the letter discarded it as such and tell tales of the company then reporting them to debt collection. Ive attempted to contact the business with no success. I did contact my insurance and they did not bill them and my insurance also tried contacting them with no success. Trying to be proactive, but also dont want other new parents at **************** to fall victim to this group. Attached is the letter.

      Business Response

      Date: 12/13/2024

      We have received the guarantors inquiry filed via the Better Business Bureaus online portal. On December 13, 2024, we were able to call the guarantor using the number on the inquiry. The account will be monitored until insurance processes the claim and we will keep the guarantor updated on progress.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 22632790

      I am rejecting this response because:

      I do not yet have proof that the insurance claim was filed. My insurance company say on hold for hours trying to get this issue resolved only to be given a voicemail. My insurance was going to call me when they returned the voicemail left over a week ago. Id like to keep this claim open until the issue is fully resolved.

      Id also like see action that the business be reachable by the phone number provided by them on the letter and key details such as service provided and date of service to be provided on all future communications of this same nature to safeguard other new parents in my same situation who might disregard their fraudulent appearing letter.

      Sincerely,

      ******* ******

      Business Response

      Date: 12/20/2024

      We received the guarantors rebuttal and will be monitoring the account closely until resolution. If the guarantor would like to reach out directly, please contact me at ************.

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pediatrix refused to **** UHC for my bill from the hospital on 5/13 for my newborn child. When they finally billed they did not bill correctly and did not send the claim with the coordination of benefits for ****. Pediatrix has threatened to send me to collections due to their poor billing practices. I have provided them with my insurance card and my coverage letter. They need to bill UHC with the coordination of benefits.

      Business Response

      Date: 11/27/2024

      We are in receipt of the guarantors inquiry filed with the Better Business Bureau. On November 26, 2024, I attempted to call the guarantor using the number provided on the inquiry. A voice mail message was left; please contact me directly so I may assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provider continues to send collection letters and text but is unavailable to update my insurance when I call back. This is a predatory provider who provided services to my wife during her most volunarable time and is now trying send us to collections. I would like this resolved as soon as possible. I spent over 30 min on the phone trying to get this cleared. As of 11/11 we received another letter stating they did not have our insurance. I had tried to update on their site but it doesn't seem to tak

      Business Response

      Date: 11/20/2024

      I have received the guarantors inquiry filed via the Better Business Bureaus online portal. On November 15, 2024, I attempted to call the guarantor using the number on the inquiry. A voice mail message was left; please contact me directly so I may assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 11/27/2024

       
      Complaint: 22539463

      I am rejecting this response because: ************ still has not been added to the account. I attempted to call back and left a voice message for a return call. I just want the insurance updated.

       



      Sincerely,

      ******** ******

      Business Response

      Date: 12/11/2024

      We are in receipt of the guarantors rebuttal. A voice mail message was left on Monday, December 9, 2024; please call me directly to discuss resolution: ************. Insurance has been billed.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This stems from a hearing test my newborn daughter received in the hospital. We werent told the provider was not a part of the hospital or that we could decline. I had insurance at the time of my daughters birth through ********** of ***** ( ************) but my employer changed to Regence Blue Shield on ************. All birth related medical bills were properly billed to **********, except this one. They submitted a bill after July 1st to Regence. Im not sure how they obtained that insurance information. And that claim was denied because I did not have Regence on May 21, 2024. After two separate phone calls, Pediatrix agreed to submit the bill through **********. They were given all the insurance information. Approximately a month later (now October) they call again asking for a copy of the insurance card and a coverage letter from **********. I call **********, who says that Pediatrix just needs to call and they will verify coverage, and that there has not been a claim submitted yet. Looking at other new parent accounts of dealing with Pediatrix, this is a common occurrence. They send vague bills and offer little to no assistance in submitting them to insurance before sending the bill to collections.

      Business Response

      Date: 11/04/2024

      I am in receipt of the guarantors inquiry filed via the Better Business Bureaus online portal. On November 4, 2024, we spoke via phone.We will be working collaboratively toward account finalization and will be keeping her updated until the account is complete. My direct contact details have been provided.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 11/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received 2 text messages (nothing formal via mail) saying that I owe $1,415.00 to Pediatrix Medical Group for ***************** or Birth" and "Hospital Discharge Day." I had my daughter on 7/8/2024 and nowhere on his bill does it say her name. Both of us were covered under insurance and the out of pocket max had been met. I have no idea why I am getting this bill. I also think it's pretty unprofessional to send a text message for payment versus a detailed bill. I do not agree that I owe $1415.00.

      Business Response

      Date: 10/30/2024

      I have received the guarantors inquiry filed via the Better Business Bureau. On October 30, 2024, we connected briefly via phone and have scheduled time to speak in detail. The guarantor has my direct contact details,and I will be working collaboratively with her as well as keeping her updated until the account is finalized.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 11/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. We are in the process of resolution.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others I received a surprise **** from Pediatrix Medical Group months after my daughter was born. The bill was for $3,518.06 and I have absolutely no idea who they are, what services they provided or what the Doctors name was even associated with this practice. I did not agree to any services from them and I have paid my hospital bill already. I called September 23, 2024 to get information. I spoke to someone on the phone and we negotiated the bill down to $1,759.03 for self pay as I do not have insurance. That is ironically half the price of the originally billed amount. I logged in to the portal the day after the phone call and the balance now stated $0 and no payment was due. I have logged in everyday trying to see if there is the new updated balance of $1,759.03 so I can pay this bill and get this unethical disgusting company out of my life. October 16, 2024 I received a message from Pediatrix about a past due bill, I again called explaining that we negotiated the price down and I am waiting for it to update in the portal so I can pay. The lady told me I owe the balance of $3,518.06. I argued with her and she magically found the notes about the reduced bill. She also tried to tell me the bill is past due however I have photo proof that the bill is due October 20, 2024. Nothing but lies and cons with this company! She then sent me a link to make a payment in the amount of $1,758.03 it does not state anything about paying a balance in full it only indicates this is a payment. The Pediatrix website now says my balance is $3,518.06. I feel as if they are trying to con me to pay $1,758.03 through the text link and then they will come after me saying I will still owe the rest of the balance of the bill and there was never a negotiation that happened. I have no record in writing that the bill has been reduced and I don't know why the portal does not show the new agreed upon balance of $1,758.03. The portal needs to reflect the proper new balance agreed upon.

      Business Response

      Date: 10/25/2024

      I have received the guarantors inquiry filed via the Better Business Bureaus online portal. On October 25, 2024, I attempted to reach the guarantor using the phone number provided on the inquiry. A voice mail message was left with my direct contact details; please call me so I can assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 10/30/2024

       
      Better Business Bureau:

      This issue has been successfully resolved thank you. 

      Sincerely,

      **** *********

    Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.

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