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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Medical Doctor

Patients First Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I presented to Patients First around 5 pm for a TDAP shot because a squirrel snuck onto my screened porch and scratched me trying to get it out. Patients First kept me in the waiting room until after 6 pm so they could charge an additional almost $20 for ‘evening hours fee,’ and they are considering my consent for treatment a blanket consent and have been trying to charge my *** before I even received the bill. Fortunately my card was already locked, because their system keeps trying it daily. Yesterday I submitted an appeal through my insurance, and called patients first asking them to remove my card and told them I’m disputing the charge, and they told me they won’t do anything but add a note, and overnight they again tried to run my *** after I called and specifically refused. I can’t even reactivate my *** card and use it for necessary medical expenses because every night their system tries it.

    Business Response

    Date: 01/22/2024

    Good Afternoon ******

     

    Per our telephone conversation and your request, please note that the above complaint has been taken care of.  The account balance of $19.13 was adjusted on December 19, 2023.  There is currently a zero balance on this account.  

     

    Customer Answer

    Date: 01/29/2024

    Hello! I’m sorry, apparently I got excited to see it was solved and didn’t notice the request to respond! Thank you, I’m very satisfied with the resolution!

Patients First Medical Center is NOT a BBB Accredited Business.

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