Complaints

This profile includes complaints for Proctor Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Proctor Honda

  2373 W Tennessee St Tallahassee, FL 32304

• 

  Proctor Honda

  P.O. Box 230 Tallahassee, FL 32302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, our Civics steering wheel had an issue. We had it taken in for repair. The dealership did not fix the issue but charged almost a thousand dollars. After using the vehicle, we noted they had made the issue worse. New issues occurred the night we left the dealership such as a vibration. After first claiming that nothing they did was related to steering, ***** later admitted on 10/6 at 3:31 that they had worked on and removed the steering column but would not accept responsibility for the new damage even though the car was clearly in worse shape after being worked on and anyone testing would have known that. The issue we paid to have fixed regarding the wheel was never fixed. Now they want $1,200 more to fix the damage they caused while trying but failing to fix the vehicle.

  Business Response

  Date: 10/11/2023

  *********************** good afternoon. ****************`s 2012 Honda civic was towed into our Honda dealer on 10/04/2023 see attached invoice ****** with a complaint of steering wheel is locked and customer cannot turn the key to start the vehicle. We diagnosed the vehicle to have a bad ignition key cylinder. **************** approved the estimate of ****** parts and labor he then had us perform an oil change, front brake pad replacement and brake fluid flush. each one of these repairs are itemized on the attached invoice. Please note he picked up his vehicle, drove it away and called us 3 days later stating the vehicle is hard to steer? We had him bring the vehicle back in to the dealership. See repair order ****** this repair order is currently open on his vehicle that he dropped back off on 10/07/2023. Please note this vehicle is still here we have contacted ****************** and explained that changing a key cylinder has nothing to do with steering of the vehicle, We are waiting on him to come by the store so we can show him that they have hit something or run over something and have damaged the front driver side lower control arm in the suspension system and that is why his vehicle is having steering issue.  **************** statements are not factual. We will be glad to update you as soon as **************** contacts us and comes to look at his vehicel.

   

   

  *****************

  Senior Director of Fixed operations

  Proctor Dealerships

  Acura Honda Subaru

  ************

  Customer Answer

  Date: 10/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20716950

  I am rejecting this response because:

  Honda and I came to a resolution, whereby they will fix the issue for $600 approximately (at cost).  This was a suitable compromise. They apologized for not test driving the car first after repair. My acceptance of Hondas response does not entail that I agree with all the facts of that response (for instance, one cannot contact a dealership during hours they are closed), however I accept the resolution Honda provided and do not wish to argue over the details  

  Regards,

  *********************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 23, I had an appointment at the service department , to conduct a oil change and to check an idle issue with my vehicle , finally two days later they look at my vehicle and they recommended and transmisión flush. Which I agree to be completed. The next day I pick up my vehicle . 650 dollars The following Tuesday I took my car for a trip to North Carolina and and the vehicle left me stranded in the middle of the highway , I found Honda dealership , took it in and the found that the people and proctor Honda had put 8.8 litters of oil in the transmisión instead of the Honda recommended 3.3 I had to cancel hotel reservations , I lost a day on my trip and many more things After reaching out to the manager at the service department (chuck) all he recommended was to send him the receipt for the dealer and they will send me a check for that amount I reply to him on the 5 of June stating that I should be refunded the money I payed for the service that they did not provided correctly Now he won’t answer or reply to my emails

  Business Response

  Date: 06/22/2023

  Dear Ms. *********,

  Please find attached the original service repair order # ****** from Proctor Honda. Also attached is the credit repair order #****** copy and copy of the refund check that was mailed and communicated to Mr. ***** on June 13, 2023.  In our conversation with Mr. *****, we apologized.  This was a total breakdown of process on our behalf and are truly sorry for the inconvenience we had caused. 

  Sincerely,

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my Honda CR-V for a service estimate and was charged $183 for the estimate. I signed a paper saying that I do "not request a written estimate as long as the repair costs do not exceed $183.00. The shop may not exceed this amount without my written or oral approval." A repair is NOT an estimate. The paper I signed does not give any cost of the estimate and specifically denotes that I would have to approve any REPAIR cost over $183. My parents and I tried calling the dealership to speak to the manager (**** ******) who also sent us a copy of the signed paperwork (attached below) but he was unwilling to reconcile this with us.

  Business Response

  Date: 04/06/2023

  Dear Ms. *********,

   

  Please see attached for letter and supporting documents.

   

  Sincere thanks,

  ******* *********

   

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 20, 2023. Took my honda van in to check the automatic doors. Told them they work sometimes. Also the passenger seat motor is the same way. They gave an estimate of 4,367.75 to fix the doors. They said I needed new motors and control units for all. They didn't put my radiator cap back on tight and my van overheated on I10. I was stuck on the side of the highway with my 3 grand boys in 80 degree weather. My husband had to leave work and buy antifreeze and a new cap. I new all the motors couldn't all go out at the same time. Took it to another mechanic and it wasn't the motors it was fuse box connection loose. $120.00 to fix it. Called and talked to Honda and they said sent them the repair bill and they would refund my service fee. Did that and haven't heard back from them. I just wonder how many other people they rip off. I called and wanted to talk to the store manager. Left him a message and he never returned my call.

  Business Response

  Date: 03/21/2023

  Please see the attached for the response.

  Thank you.

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Proctor Honda on May 13, 2022 to have the starter replaced. On the 16th I went to pick my car back up and when I got in the car the power steering light was on. I notified the dealer, they had someone come out, scan the car, clear the codes and told me to see if the light came back on. I got in to drive my car and immediately the light came back on and the power steering wasn't working. I managed to turn the car around in their parking lot and pull back into the service station. The car never left the lot. They kept the car for a few more hours and claimed there was dirt in the connectors and returned the back to me. On July 6th the power steering went out again, I took the car back to them and they claimed the power steering control unit was failing. I have had this car since 2018 and have never had any issues with the power steering until they replaced the starter. I have been without a car since July 6th. I would like this issue to be repaired. This has cost us a lot of money in gas due to me having to borrow my husbands truck to go to school.

  Business Response

  Date: 08/17/2022

  Hi *****,

   

  Please see attached for our response for the complaint from:

  ****** *****

  Customer Answer

  Date: 08/17/2022

   

   Complaint: ********

  I am rejecting this response because they are several inconsistencies in the business' response. On May 4th I was never advised of a noise under my hood and I never noticed it. Page 8 was a page I never saw. I did not decline inspection of this issue because I wasn't made aware of it. During that appointment on May 4th I made a future appointment for my starter. During that appointment on May 16th I told them I heard a hissing noise from the front of the car, after inspection they said it was probably just my AC which is normal and that no issues were found and the noise couldn't be replicated. When I went to drive off in my car the power steering light was on and the power steering wouldn't work. Why was I not notified of this issue before coming to pick up my car? During this time I was told it was just a poor connection due to dirt on the connectors, but 2 months later they gave me a different diagnosis for the same problem. When I picked up my car from them I declined the repair at that time to get a second opinion. I did contact corporate Honda, but not about a warranty because my car isn't under warranty. I contacted them to see if they could help with this issue before contacting the BBB. 

  Why wouldn't Honda be liable for an issue that happened during the time they had my car? My car has never had an issue with the power steering and it is strange they didn't notify me of this issue before I came to pick up my car.   

  Regards,

  ****** *****