Reviews

Review Details

• Review fromZach A

  Date: 06/09/2025

  1 star

  Zach A

  Date: 06/09/2025

  I highly recommend steering clear of this dealership. The lack of accountability and complete incompetence from management down to service is the worst.On 5/27/25 I had my grand Cherokee towed to the dealership for an electrical issue potentially the alternator and was told by a service advisor I would have an answer to my electrical issue within 2 days. 5/30/25 I received a call my car would be rolled into the bay and would receive an update by ***. NOTHING! 6/2/25, no status. 6/6/25 (10 days later) I received a call from the service **** stating your battery is dead and we cannot work on your vehicle unless you purchase a new battery, cost for battery + labor + tax would be $727. Unbelievable, I have a Jeep manufactured car in a Jeep service **** and cannot find a cause, nor justify the reasoning to not work on my vehicle unless I purchase an astronomical priced battery to even try to work on my car which would then be another charge of $212 for a diagnostic fee after Ive told them 3 times my car had an electrical issue, potential the alternator. I then asked them to review my extended warranty, no call back on 6/6/25. I then emailed the customer relations team regarding my issue and nothing, called and left a vm as well and didnt recieve any communication back. My next option is to file a complaint with the ******************************* over this. This is unbelievable and my car is still sitting up there with no timeframe on being diagnosed nor extended warranty coverage being addressed.

  Tallahassee Chrysler Dodge Jeep Ram

  Date: 06/10/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.We take all feedback seriously and will be thoroughly investigating the details of your experience with our service department. A member of our management team will be reaching out to you directly as soon as possible to address your concerns and work toward a resolution.We appreciate your patience as we look into this matter.

• Review fromKerri A

  Date: 05/30/2025

  1 star

  Kerri A

  Date: 05/30/2025

  $52k brand new car malfunctions multiple times and the deal ship is doing nothing about it !Terrible experience and no customer care whatsoever!I purchased a brand new 2024 **** , and within 5 months I started to experience problems with the car not starting, key fob not working, and what the service department said maybe electrical issues.I had to get my car towed to the dealership after it would not start up, I was told the batteries were completely dead and they will replace them under warranty. they did not offer me a loaner or a rental car and had my car for 3 weeks without fixing the problem. They sent my car back to me as it magically started again with no repairs. They did not follow through with any repairs that they told me would happen.Then my vehicle started to lock the key fob inside the car as the car was still running. This happened on multiple occasions and I keep sending my car back to the dealership to figure out the issue AGAIN and AGAIN.The service department not only couldnt figure out how to fix the problems, they also , dont return calls, dont give you updates on the car, none of the employees were ever on the same page and the manager would never call me back after calling everyday for weeks as they still had my car just parked in the service department.They once again continued to tell me they could not fix the issues . I have now lost faith in the safety of the vehicle, due to the malfunctions I have experienced. I dont feel like its a safe car for me nor my 4 month old child, especially when I never know when the car would lock up and furthermore, the **** APP , which should allow me to unlock my vehicle from the app, also NO LONGER WORKS.This dealership refuses to take back the car and give me a reliable vehicle. I paid for a brand new car for over $50k and they are basically telling me , I have to keep this car that has malfunctioned multiple times within 5 months .They are not offering any solution

  Tallahassee Chrysler Dodge Jeep Ram

  Date: 05/31/2025

  We truly understand how frustrating it must be to experience these ongoing issues with your new vehicle, and we're sorry that your experience has not met your expectations. We want to clarify a few important points and assure you that our goal is always to support our customers to the best of our ********** a dealership, we do not have the authority to "take back" or replace vehiclesthat decision ultimately rests with the manufacturer, **********. However, we are absolutely willing to assist you in facilitating a resolution through their customer support team. If you would like us to help escalate your concerns to ********** on your behalf, we are more than happy to do so.We understand your concerns about the safety and reliability of the vehicle, but despite multiple service visits, we have not been able to replicate the specific issues youve described. We know how frustrating that can be, but without being able to diagnose the problem, it limits the action we can take from a repair standpoint.That said, I want to personally offer to be your point of contact moving forward. Please feel free to reach out to me directly, and I will ensure your case gets the attention it deserves. We are committed to helping you navigate this situation and will continue working with ********** to find the best possible outcome. ***** ****

• Review fromTameka H

  Date: 05/27/2025

  1 star

  Tameka H

  Date: 05/27/2025

  I purchase a Dodge Ram 3500 from Tallahassee Chrysler Dodge Jeep Ram **** in May 2024; I have experience nothing but a complete headache from the staff and service technicians, I probably have brought my truck in more than I have driven it. The service advisor **** ****** *****, he has the worst attitude you ever want to see, Also I deal with **** which wasn't any better. I still haven't resolved the issue. As of today, my truck is leaking water from the rear window, not to mention I took my truck in for service and one of the service in March 2024 and one of the service technicians hit a pole in my truck, they call themselves repairing it but I can still see the dent and also see through the thin coat of paint that was applied. I call and explain to them that I wasn't satisfied and **** ****** the service advisor stated it was repaired to the best of their ability, which isn't accepted on my behalf. This has been the worst nightmare dealing with this company. I tried my hardest not to take it this far but what do you know when they're not trying to correct their wrongs into rights. I'm now looking for the CEO of the company because I'm completely fed up and would never do or business or recommend this company to anyone unless they want to go through pure H***

  Tallahassee Chrysler Dodge Jeep Ram

  Date: 05/30/2025

  To Whom It May Concern,Thank you for the opportunity to respond to Ms. ********* review.We are familiar with the situation and previously addressed a concern regarding a dent that occurred while the vehicle was in our care. That damage was repaired at no cost to the guest.Regarding the reported rear window leak, based on prior conversations with Ms. ********* we understand that the window was replaced by an outside body shop. As such, this issue does not appear to be related to any service performed at our facility.We are committed to treating every customer fairly and respectfully, and we remain open to further communication should Ms. ******** have additional concerns she would like us to review.

• Review fromShaina J

  Date: 12/11/2024

  1 star
  The service department has been awful. I have a brand new jeep wagoneer and have taken it in once. They did not address all of the issues. No one answers the phone or calls you back. I have called 15 times and left messages. The lack of any response ensures we will never buy another jeep or brand In this family.

• Review fromRobert C

  Date: 06/10/2024

  1 star

  Robert C

  Date: 06/10/2024

  Advertising for No payments for 6 months. (False) 1st payment due within 25 days. I spoke to them about their ad. They re worded it 30 minutes after hanging up on phone. Was supposed to receive a 2nd ignition key ??. Haven't heard about that yet. Spent 6 hours at dealership. Salesmen ************************* was great to work with. I know he can't do anything but ask for what I wanted. I do not have any problems with him only the upper management.

  Tallahassee Chrysler Dodge Jeep Ram

  Date: 06/11/2024

  We are getting the second key for the used car he purchased, we simply did not have it on hand when he bought the vehicle on Saturday, this was communicated to the guest yesterday. We do offer 6 months with no payments, but the customer must have a credit profile that will support the approval from the lender. We have been clear with this from the beginning with our advertising of the promotion.

• Review fromElijah I

  Date: 05/13/2024

  1 star

  Elijah I

  Date: 05/13/2024

  The service was horrible!!! Normally they are on point. But they told me I needed new tires, quoted me 2:30 to be done, 4:30 Im still in the lobby waiting. I watched many of their employees break to go get food from an event they were having while Im waiting on my car. I even saw the service men come in a get a plate, while Im still waiting. I watched 2 rotations of people come in after me and get serviced and leave before me. It was horrible. I didnt want to give them the one star. If they would have told me I would have to wait this long initially, I would have declined. Thats bad communication and shady business practices. They waited until I agreed to get the tires on my car then said it will take a while to get them aligned. I would have straight up said no if this was said initially.

  Tallahassee Chrysler Dodge Jeep Ram

  Date: 06/11/2024

  We are very sorry that you experienced such a delay and disappointment with your recent service visit with us. Please understand that we strive to provide the best service possible and best experience for our customers every time. I apologize that the team let you down during this experience. Please see ****, the service manager, on your next visit so he can ensure you are taken care of.