Customer ReviewsforTadlock Roofing, Inc.

They were rude, unprofessional, lied, and left rotten plywood on our roof after promising 3xs in 1 conversation that he ( the boss) would replace. It. They wouldn't allow the workers to even speak to us. I speak enough Spanish to believe their employees are not all documented. Our roof had a Roof wrap that had a 1 year warranty on it and as I demanded they not cut it, because extremely dark clouds were nearly here, they said "we put on roofs in the rain all the time." It caused 4 ceilings to be damaged in our main house! They never repaired this!!! I was treated so poorly I am still considering filing a lawsuit against them! The "boss" came to my door to be paid and was still yelling at me saying, "prove it", when I informed him I have video, recorded calls, and pictures to show what he did! The workers even brought a woman and children to the work site to play! I quickly sent them away saying it is not safe! BEWARE THIS COMPANY! IN PENSACOLA THEY LIED TO US AND CHEATED US! They put charges on the bill for work they did not do and charged for wood never replaced! Such as the rotten plywood next to our fireplace chimney this "boss" swore would be replaced 3xs he told me this in less than 15 min. Then spun around, spoke quietly and quickly to a worker, then ran to his truck and sped away. Before I could even turn around that worker was gluing that same plywood down and nailed tar paper over it!!!! BEWARE THIS EVIL, DISHONEST, POOR, SLOW EXCUSE FOR A ROOFING COMPANY!!!

When the Tadlock crew arrived the first morning of production our superintendent met with ***************** and addressed her concern of us starting work with a chance of rain that day. We gave her the option to have her job postponed but she did not want to do this due to the delay we had already experienced due to material shortages. She gave us permission to remove the shrink wrap to begin production. During the entire first day of production, ***************** walked around the jobsite berating and cursing at the crew and our superintendent. The crew secured the property and left after day one and refused to return to the jobsite due to how they were treated by *****************. On the second day of production our superintendent met with ***************** and requested that she not speak directly to the crew (different crew) and if she had any concerns to please present them to him directly. He remained on-site the entire time we were there. Due to rain, we were unable to finish on the second day and had to tarp a section of the roof overnight. There were leaks in the tarped area which we offered to have repaired but were told by **************** that if we would issue a credit on his invoice, he would handle interior repairs. We issued the credit and he signed a damages release form. On day three, our superintendent again met with ***************** and stayed onsite until the crew finished the job that afternoon. Several days after the job was complete ***************** called our office stating that the crew had children on the jobsite and that we did not replace all of the rotten decking on her roof. She claimed she had video of the children which we asked to be sent to us and that was never sent to Tadlock so it could be addressed. We have photo documentation of all wood replaced and that was emailed to her upon her request and coincides with the charges on her invoice.

POOR (ACTUALLY NO) COMMUNICATION, POOR PROCESSES, UNORGANIZED, LACK KNOWLEDGE AND EXPERTISE. I didn't just have one bad experience, it just never got better. Tadlock Roofing sent someone out to provide an estimate. I was told I would get one estimate for one area the next day and the other area in a couple of days. I starting calling a few days later and they continue to say it would come that day. Weeks passed, no quote. Then they needed to come back out to look again, which they did, again weeks later no quote. During these weeks, I continued to get emails from them asking, how they can help and how are they doing and advertisements . I spoke with **** ( a supervisor). He was pleasant but seemed frustrated about these occurrences also. I requesting these frequent emails stop. After 2 months, I received a blank quote from a supervisor who asked that I call with questions, which I did and he never returned my call. **** said he was aware of the problem with the quotes coming out blank. He scanned and emailed it to me. I asked that the owner call me, but that never happened either. Additionally, I had their commercial division do some work for me. I paid the same day. I then received a **** for $1000. I called and they apologized. A month later, I received another $1000 ****. I called and they said it was in case I wanted to have more work done.... WHAT??? **** seemed to not have the resources available to make things happen. It is worth mentioning that I attempted to leave a 1 STAR rating on their site and after I wrote the review it was rejected. I contacted them due to their reported high ratings, but now I am suspicious. How can they be this highly regarded and have these most basic issues.

Hello, *****. I am writing as the Founder and CEO of Tadlock Roofing in reference to the concerns you outlined on the Better Business Bureau. As a company, we have served ******* residents for more than 40 years and take sincere pride in providing a five star experience, both on the customer service and production side of our business. I understand your frustrations with the lack of communication from the sales consultant, and wed like to state that consultant was terminated. I sincerely apologize, and understand your time is valuable and that it is a privilege of ours to earn your business. As for invoicing, I spoke with our finance department and show the first invoice was sent on May 4, 2022, and the corrected invoice with the price for a permanent repair was set on May 5, 2022. A past due notice was sent on June 3, 2022 and a follow-up email same day explaining the outstanding payment correcting and recapping the previous email. I would like to reiterate my sincerest apologies, and would love the opportunity to speak with you. You can reach me at ******************************* or **************. Thank you, **** Tadlock.

Anyone looking for roof and gutter work might want to read this review. I hired Tadlock to replace my roof and gutters because they did both projects. Well, the roofing work was done and there were no problems and I would say they did a good job. Can't say the same for the gutter work. First, after several delays such as material was not delivered, truck had mechanical issues and another time there was a hurricane off the gulf coast . It took weeks to reschedule an appointment. Let's fast forward to the final day, I was out of town had but my 20 yr old son was at home.After installing the gutters the installer managed to roll off my roof pulling down *************************************** now it gets really crazy. The installer had locked his keys inside the back of the truck. He went through my garage looking for a saw or crowbar which I didn't have. So he talks my son into driving him to ******* where he proceeds to buy a saw that's used to cut wood. NO LIE. When the installer returns to my house he starts to cut a hole into the top of his truck. Asks my son to use his cellphone flashlight so he could rummage in the truck looking for a set of keys. I wish I had been at home to watch the whole thing go down. The installer never offered my son any money for his time and gas driving him around.But here's the real kicker I paid $3,000 for this less than quality workmanship. I asked for discount and was told he was being generous to give me 5%. He also said to me quote: "If you were to reach out to the owner of the company he would laugh at your story and take your 5% discount away." Well, I hope he's laughing now at the memorable experiences I have had. I would proceed with caution about this company unless you want to grab some popcorn and watch some crazy things.

At Tadlock Roofing we take each job seriously as well as the customer service and experience provided. Thank you for reaching out to let us know what your experience and feedback is.Understandably, weather is beyond our control and can affect what we are able to accomplish when doing outdoor work but is something we strive to let impact what we have committed for our customer as little as possible. If you have any concerns over possible debris or quality of work done I would like to set up to have a Supervisor come out and inspect as we endeavor to ensure that each customer receives the highest quality of installation and product. We are more than happy to extend the 5% discount to you but foremost want to make sure that you are happy with the quality of installation and work completed.Thank you.