ComplaintsforTadlock Roofing, Inc.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Tadock roofing inc replaced my roof,but caused damage to the front structure and refuse to repair the damage. I have spoken to a representative and they stated that they didn't do any damage to the structure of my home and refuse to repair it. I have been calling them and leaving messages and they don't return the calls. Now they placed a lien on my home and the roofing inspector will not pass my inspection. The company is only doing this because I am in my mid 80's and they are taking advantage of my elderly piston. This is considered discrimination on the elderly and Frauding the elderly. I just want them to repair the damage that they did, so I can get my roof inspection passed

  

  Business response

  02/27/2024

  Tadlock Roofing replaced the roof at **** ****** ******* Jacksonville, FL *****, in ***** ** ****. When replacing the roof and flashing in the front of the home, around the brick at the entrance, there is an area that was previously broken, which was loose and fell out. This is due to the poor condition of the area in the front of the home, as shown in the attached photos of the same area. We have explained to ****** that this issue is not related to the roof. ****** also stated that she does not have the money to pay for the completed roof and stated that she tried to apply for financing but was declined.
  

  We have attempted to call ****** 1 to 2 times every business day since Friday, *********, with no answer or response to messages. We will have a crew on-site to secure that area, as ****** has requested, within 1 to 2 days from today. At that point, we expect the final payment for the work completed, as per the contract ****** signed with Tadlock Roofing.
  

  To date, ****** has not paid any of her invoices for the roof that was completed in March ****. The total amount of this invoice is $********* and upon our completion of this repair, payment is to be rendered. Any and all warranties for the work are void until payment is rendered, and no further work will be done.

  

  Business response

  02/27/2024

  Photos attached of area customer has complained about.

  Customer response

  03/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21326292

  I am rejecting this response because:

  Regards,

  Good Evening,

  My name is ****** *****. In 2022, Tadlock Roofing did my roof, when the work on the roof was finished, the inspector came to inspect the roof and said that it did not pass the inspection. Tadlock did not get in touch with me either after the fact to let me know how much the roof was going to cost. I have made attempts to call them many times and have not responded to me for two years. When I called the BBB that when I heard from them on ***** **, Mr. ***** ****** came out to my home and told me that my roof has a defect in it. I want to know if I am going to have to pay for the defect in my roof or will they solve the issue of the aforementioned roof. I have called Mr. ****** and I am waiting for him to get back in touch with me. Thanks,

  Ms. *****

  P.S If the roof has a defect in it, I also want to know why they did not tell me. Thank you.

  

  Business response

  03/12/2024

  Repair has been made to correct what the building department asked. Final inspection has been approved by the building department. 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfinished work, and latent defects with work installed. Damage to existing structure.

  

  Business response

  02/13/2024

  In May 2022, Mr* ***** and Tadlock Roofing contracted for the installation of a new standing seam metal roofing system at Mr* *****’s home in ****enton, Florida. Tadlock Roofing completed that installation on 8/31/2022. Unfortunately, a payment dispute arose between Tadlock Roofing and Mr* ***** shortly after completion of the project.  Mr* ***** currently maintains an outstanding balance of $4,617.63 owed to Tadlock Roofing for the labor, services, and materials incorporated into his home.
  
  Tadlock Roofing was made aware of Mr* *****’s concerns relating to damage to the existing siding on his home. After reviewing the areas of concern, it was determined that the existing siding (which was brittle and in poor condition due to years of exposure) did indeed break in some limited areas where the home was re-flashed during the installation of Mr* *****’s new metal roof. Tadlock Roofing repair technicians visited the property and performed repairs to the siding, as requested by Mr* *****. Mr* ***** reviewed the repairs and informed Tadlock Roofing he was satisfied with the work.  
  
  At a later date Tadlock Roofing once again dispatched repair technicians to the property to review, address, and repair additional areas of concern relating to Mr* *****’s siding. To date, Mr* ***** continues to levy allegations relating to aesthetic issues such as handprints on the completed work, more allegations relating to siding, and other issues of a minor and aesthetic nature.
  
  Each time Mr* ***** presents new allegations, Tadlock Roofing has attempted to address, repair, and/or replace all perceived issues in an effort to satisfy Mr* ***** and obtain final payment for the work. Tadlock Roofing remains ready and willing to resolve this matter amiably. If Mr* ***** will agree to tender final payment, Tadlock Roofing will address and satisfy, to the best of its ability and in accordance with the reasonable and customary tolerances of the construction industry, Mr* *****’s alleged issues with the siding.
  
  Thank you,

  

  Business response

  03/06/2024

  No update until the meeting with client. Delay is due to when he is able to meet.

  Customer response

  03/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21246737

  I am rejecting this response because:

  Meeting scheduled for week of 3/18 to review outstanding issues  

  Regards,

  ****** *****

• Initial Complaint

  01/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  on 11/21/23 *********************** texted me that Tadlock completed the warranty for my roof and also filed for warranty with ***** Corning, the manufacturer of the shingles. On 12/4/23 I texted back, I had not received any warranty information from Tadlock. I finally got their email on 12/7/23. No email from ***** Corning.On 1/2/24 I called ***** Corning at 11:45 am and was advised that no warranty has been filed for my roof. On 1/2/24 11:57 am I sent ***** an email asking for the exact date of completion and the number of squares installed (***** Corning needs that information and I was not provided with such). On 1/5/24 2:40 pm I left a voice mail for *************************, sales rep at Tadlock, asking for my questions to be answered. No response. On 1/8/24 1:04 pm I left voice mail for ***** asking that he please answer my questions from my 1/2/24 email, no response. In the meantime, I cannot register my roof for manufacturer's warranty since I do not have the information the manufacturer requests from me.

  

  Business response

  01/15/2024

  Unfortunately due to the holidays and timing of ******************** correspondence people were out of office and on vacation and due to this there was a gap in response.

  ******************** roof replacement job was invoiced on 9/22/2023 and was paid in full on 11/21/23. At that point it was transferred to her job closeout information being sent to her and then manufacturers warranty information is submitted to the manufacturer. It is Tadlock Roofing company policy that any job must be paid in full before any warranty will be in place or applied for. ***** Corning has a policy that if it is submitted 60 days or more after the roof installation it must go through an additional approval process. The delays in the account being paid in full meant that the warranty application had to go through an additional approval process to be completed and sent to ************************* as the homeowner. 
  
  The Tadlock Roofing accounting team reached out to ***** Corning and worked with them to have the warranty process expedited for approval. This was approved and completed by ***** Corning on 1/12/2024. The warranty registration number is OC-2024-WR-1808102 and ************************* should have received this warranty documentation via email at ****************** on 1/12/2024.

  The warranty for this product is registered and was supplied to ************************* by email as of 1/12/2024.

  Customer response

  01/17/2024

  I find it astounding that the business always puts the blame on me. I did pay via check, I told them numerous times, that I am not willing to pay a 3% credit card fee. They did not provide me with any other option rather than sending a check. There were some issues, so I only paid 95% of the roof install cost. That check was sent on 9/23/23, I was overseas for 1 month and kept getting reminders that I had not paid. I responded from my vacation, that  paid. finally on 10/10/23 Tadlock cashed that check. The balance was  sent after we discussed issues and I was back state, check was sent 11/9/23  and was cashed 11/21/23, again I received reminders to pay. I am not sure why they are sitting on my checks for 3+ weeks. Tadlock did gutters for me on 11/6/23.I didn't receive an invoice until 11/21/23, that same day I sent a check and they didn't cash it until 12/12/23.

  Also, they never told me that due to some delay ***** Corning would re-review the warranty. *************** texted me on 11/21/23 that his office submitted to ****************** on 11/21/23, but as of 1/2/24 ***** Corning had not record of such. I did text **************** on 12/4 asking if they submitted to ***** Corning. No response from him, until I contacted you. I finally got warranty information from OC on 1/12/24

  all in all it has been a tedious experience. I have had to follow up numerous times. From the very day of install, no English speaking supervisor showed on the premises. I had to pick up 2 shopping bags with trash. No magnet sweep was done until 4 or so weeks later. Gutters were installed 11/6/23, I asked for warranty paperwork today, 1/17/24, and finally got the warranty. And the list goes on and on. it's exasperating

  I would never recommend this company

  

  Business response

  01/23/2024

  No blame is being placed. That is simply our process and the reason the warranty information was submitted and processed when it was. All information asked for has been supplied to date and to my knowledge that is what ****** was requesting. 

  Customer response

  01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want this ordeal to be over

  Regards,

  *************************

   

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The roof was installed 9/18/2023. The hardie board was installed on 9/21/2023. There is a gap under the hardie board toward the shingles, which I totally understand and I am not complaining about that. What I am complaining about is the flashing showing in a very unaesthetically pleasing way. The flashing was cut too short so it shows wavy under the hardie board. It should go all the way to the shingles. I called and texted on numerous occasions, but Tadlock is not willing to do anything about it. I assume they would have to remove the hardie board, install the flashing correctly and long enough and then put the hardie board back over it. It wasn't done right to being with. I would like to have that fixed

  Customer response

  11/16/2023

  I would like to withdraw the complaint. Roofers are fixing the issue

  

  Business response

  11/16/2023

  The flashing is installed per manufacturers instructions. The Tadlock Roofing Operations Manager has met with *** ****** and we are working with her to make the area of concern more ascetically appealing. We have talked to *** ****** about options and have coordinated completing that for her.

  Customer response

  11/19/2023

  I would like to withdraw the complaint. Roofers are fixing the issue
  

  
  

  
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4 years and I can’t remember how many times they came back. Tadlock replaced the roof and water leak since then has not yet been found.

  

  Business response

  06/01/2023

  We have left a voicemail to discuss next steps with Mr. ******. We have every intention of making any of our wrongs right. The next step would be to diagnose the claimed issue but at this point Mr. ****** will not allow any Tadlock employees to come out to assess the situation and take care of the and Tadlock issues.
  
  We will need Mr. ****** to allow Tadlock Roofing back on to the property to diagnose this issue. While we agree that has been an unfortunate set of circumstances we want nothing more than for Mr. ****** to have peace of mind.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Signed a contract on approx 1227/2022 for a new metal roof for 44k with tadlock roofing. I was texted by the salesman that it would be 6 weeks from signing of contract till production completion. In late February I was told by the company they pulled permits and were waiting, but had not. On March 5th they pulled the permits but didn't start till the next week. They told me I couldn't cancel the contract or they would put a lien on the house. When they did start, mid March, they n3ver said they were starting and put a dumpster in my driveway (I have a 3car garage with 9 parking spot driveway). I told them they could only put the dumpster behind the 1 car garage bc I bad a car in the 2 car garage. 2 weeks after starting they "finished" half done on a Thursday March 22 ND. They had the dumpster removed and a new dumpster put in the middle of the driveway. I asked for them to remove it as well as all the metal in the driveway. I was told that the next day Friday they would move it since my car was blocked in the garage now. They did not show up till Monday afternoon at 230 pm saying they now had wrong metal and would be back in a couple days. They refused to move the metal or dumpster so I could get my car out. Owner, **** tadlock refuses to help. They refuse to offer any compensation exact words were "be patient" eventhoufh they made a written promise of 6 weeks. They refuse to help out at all and had to have the dumpster privately towed so I could get my car into of the garage. They fired my crew per **** tadlock the owner, so it's my fault I'm waiting so long. Everyone tells a different story. They state they want a lien on my property instead of getting out of the contract.

  

  Business response

  03/29/2023

  Mr ******* has resolved this with Mr *******.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Tadlock Roofing to inspect the roof and bring it up to code by fixing any previous poor workmanship so that said roof would not leak. The corner of the trailer had not been fixed properly. In the process, Tadlok bent the metal flashing that is supposed to protect against the water runoff. *** ******* said it was not possible to be fixed. Yet other roofers came out and said the metal can be bent at a machine shop. Next, a rusty vent started leaking, so I contacted Tadlock. I was told that they would fix the 3 rusty vents they missed in their inspection due to negligence free of charge, but I would need to sign a paper releasing them of liability for interior damages. I asked *** ******* for their insurance information and he refused. I then contacted the office in ************ and spoke with Mr. ********** who did give me the insurance information. I called to file a claim with ******* ******** from ***** insurance. She contacted them and they were supposed to contact me. After calling daily for 2 weeks, I finally spoke to Mr. ********** at ***** ******** who said that Tadlock had dropped the ball. The roof could not be brought up to code, their work could not be inspected, and they were going to walk away. I owe them nothing, but they would not cover inside damages. I hired a professional to inspect the roof for any previous poor workmanship, and to repair anything that could cause a leak. There is an email attached that shows why I hired them. They replaced 3 vents and 2 pipe boots. Why would they not replace the additional 3 vents that were rusted and had holes in them? I paid a professional to go on my roof and fix anything that could possibly cause a leak. He negligently missed 3 rusty vents with holes in them, resulting in major damage to the home. To move forward I would like to file a claim on Tadlock Roofing's insurance for the damages caused inside the home. I also want the corner of the trailer repaired properly and up to code.

  

  Business response

  03/13/2023

  Mr. *******, a previous customer, contacted one of our sales consultants directly to come inspect a roof and see, in his words, “how much it would be to bring the roof up to code and fix any shoddy workmanship so that the roof will not leak”.  Our sales consultant informed Mr. ******* that he could come look at the roof but could not bring the roof up to code due to Tadlock Roofing not being the contractor that replaced the roof.  
  
  Our consultant visited the property on 8/10/2022 and on 8/11/2022 sent Mr. ******* an estimate to repair damaged metal on the left rear corner, replace three exhaust vents, two 1.5” pipe boots and seal exposed fasteners on flashings and ridge shingles.  On 8/26/2022 Mr. ******* signed and returned the proposal for these repairs.  There was no guarantee written or implied that the roof would be up to code or that areas we did not repair would be warrantied.  
  
  Several attempts to contact Mr. ******* for scheduling these repairs were unanswered and we were eventually able to coordinate a date of 10/5/2022 for production.  Once onsite the repair team was able to successfully replace the three exhaust vents, two 1.5” pipe boots and seal the exposed fasteners.  The team determined that due to the condition of the metal on the left rear corner, we would not be able to restore this area to its original condition.  The area was repaired to the best of their ability and made watertight.  Mr. *******’s mother was at the home at the time of the repairs, and this was discussed with her.  She expressed her displeasure with the result and the conclusion was that we, Tadlock Roofing, would need to contact Mr. ******* to discuss this further.  Again, several attempts made to contact Mr. ******* to discuss the repairs were unanswered.  
  
  On 12/30/2022 after finally speaking with Mr. *******, an agreement was made to reduce the amount of his invoice to reflect the metal not being to full repair per the terms of our signed proposal and an adjusted invoice was sent to Mr. ******* as agreed.  This invoice is still outstanding.  
  
  On 1/24/2023 Mr. ******* again contacted our sales consultant directly to inform him that his roof was leaking.  He was asked to call the office for further assistance.   *** ********, the branch manager, spoke with Mr. *******, discussed the previous repair, his past due invoice and was told by Mr. ******* that the roof was leaking in an area that was separate from our previous repairs.  It was discussed with Mr. ******* that if it were an issue with work we had performed, it would be covered under warranty but since this leak was in a separate area from what we had repaired it would not be covered under warranty.  It was also recommended that Mr. ******* contact the company that originally replaced the roof as this should fall under their workmanship warranty.  Mr. *******’s response to this was that the company that installed the roof skipped town and had not permitted the roof replacement.  Mr. ******** at this time reiterated that Tadlock Roofing could not bring the roof up to code or be liable for defective work done by other contractors.  Mr. ******* was reminded of his past due invoice and informed that we would not be preforming any additional work on the home until his past due invoice was paid in full.  
  
  After a lengthy discussion Mr. ******** agreed, as a courtesy, to send someone over to confirm the location of the leak.  On 1/30/2023 the leak was inspected.  It was determined that the leak was not caused by work Tadlock Roofing previously performed and Mr. ******* was informed that the leak and any damaged caused by the leak would not be covered by Tadlock Roofing.  After another lengthy discussion, Mr. ********, as courtesy and an attempt to resolve the situation for a previous customer, offered to replace the vent that was leaking free of charge if Mr. ******* would pay his current invoice from the previous repairs but Tadlock Roofing would not be responsible for interior damages or repairs.  Mr. ******* was unaccepting of this offer and requested to speak with someone other than Mr. ******** at which time he was directed to Mr. **********.  
  
  When Mr. ******* contacted Mr. **********, ******* insisted on obtaining Tadlock Roofing’s Insurance information. Mr. ********** did listen to *******’s claims of wrongdoing by Tadlock at *******’s point, ********** did communicate that IF Tadlock Roofing contracted to bring this roof to code, Tadlock Roofing was wrong and dropped the ball. After following this statement ******* was advised Tadlock Roofing was not contracted to bring this roof up to code nor make repairs to make roof watertight. ********** did offer to replace the leaking vent that Tadlock Roofing was NOT contracted to repair or replace as a gesture of goodwill. Also, to absolve ******* of the balance owed to Tadlock Roofing as another gesture of goodwill to try and maintain the relationship that had been in place for some time. ******* denied offer and insisted Tadlock Roofing would pay for damages ******* felt was just and claimed oversight from an inspection ******* was not contracted for. At this time ******* insisted on contacting the BBB and an attorney to defend *******’s position.
  
  Tadlock Roofing has/had no contractual obligation for bringing an unpermitted roof up to code nor making it watertight. Tadlock Roofing is still willing to resolve dispute as originally offered.
  
  Waive original contract, replace leaking vent, and offer no warranty on work Tadlock Roofing performed. Tadlock Roofing will not repair water damage resulted from another roofers unpermitted work.
  
  Side Note – We performed the work we were contracted to do on the signed proposal other than the item which was credited back to his invoice.  It is not written anywhere nor was it implied by anyone with Tadlock Roofing that we would bring his roof up to code or guarantee work performed by other contractors against leaks or defects.   

• Initial Complaint

  02/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  see Attached document

  

  Business response

  02/08/2023

  Customer was contracted to replace her roof only, even after being asked about chimney work. Customer decided against the chimney work but we did shingle and properly flash around both chimneys.  The leaks came from the old falling apart chimney itself and not around the chimney.  The customer continued to argue that she was under the impression that the chimney was to be demoed and sealed off which was never agreed to, on the proposal or signed for.  We also have pictures from before the work was done for hanging soffit and facia, also  was never agreed to repair or replace in the contract.  We went above and beyond and took care of both the chimney and the soffit/facia at our expense as a goodwill gesture and customer agreed that once chimney was demoed and sealed she would pay her bill.  She did try and get me to do the same to her other chimney as well, which I denied. 
  
  On her signed contract, line 4 of terms and conditions, it states that if we come across any rotten wood, it will need to be replaced and cost for the wood is broken down per sheet.  We had to replace 200LF of decking, and 48LF of framing because of rotten wood. This cost is passed on to the customer as contracted, who is once again, refusing to pay her bill for the replaced rotten wood. We are only billing for the agreed upon proposal price and the wood replaced as was stated on the terms and conditions as well as the job coordination checklist that the customer signed when she hired Tadlock Roofing to replace her roof. Attached are those documents as well as a photo of the condition of the home at the time it was quoted. I have many more photos speaking to the condition of the roof at that time and can provide those if an email address is provided. There is not any surprise that there was wood replacement once seeing the condition of the roof at that point and it is our responsibility as the Contractor to ensure that the integrity of the roof is sound.
  
  
  At this point what was contracted has been completed and more. The customer needs to hold up her end of the written agreement and pay her invoice.
  

  
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roof replacement was suppose to start 9/01/22 and materials delivered on 8/31/22. The project didn’t actually start until 9/7/22. The original quote was $10,800. The company guaranteed satisfactory of the complete job, a quality roof, a Complete walk through of job, clean up. Throughout this process there was no foreman on site to answer my questions or concerns. During the process it started raining inside my home damaging my stove hood fan. Also they guys working on site took 12 full pieces of plywood and lied it up against my chain link fence moved the poles and bending the chain link itself. They put the wrong drip on my roof . I was promised 5 full sheets of plywood free of charge for all the mess ups and for the job taking so long to start. Upon reviewing the bill I was charged for it. Then after speaking with I was informed that they will get back to me to take care of everything. Last I emailed ***** ********** on 10/18/22 @ 2:59pm and to this day yet to have a response or call back. Today I received a letter informing me of a lien on my home. When I’m fact this whole situation falls back on Tadlock and their lack of communication and professionalism.

  

  Business response

  12/19/2022

  Please see details below for what ******* Roofing has done to try and satisfy the homeowner.

  -******* Roofing was contacted for Reroof estimate 7/09/2022 for damaged roof.
  -******* Roofing visited 7/11/2022 to provide estimate.
  -******* Roofing provided estimate on 7/12/2022 for roof replacement.
  -Homeowner signed the ******* Roofing contract on 8/11/2022.
  -******* Roofing received permit on 8/24/2022 from the building department.
  -******* Roofing advised homeowner on 8/24/2022 that roofing would commence week of 8/29/2022, materials would be delivered 8/31/2022 and tear off would begin on 9/01/2022.
  -On 8/26/2022 homeowner was advised due to weather that production was set back 1 day.
  -Materials were delivered 08/31/2022.
  -******* Roofing’s crew (not a sub) showed up on Friday 09/02/2022.
  -During tear off ******* Roofing identified areas under metal roofing without sheathing. Homeowner was not present and could not be reached. ******* Roofing ceased production.
  -******* Roofing was able to contact the Homeowner on 9/03/2022 and explain what was encountered during removal.
  -******* Roofing met homeowner on site Monday 09/05/2022 to talk about the next steps and why we need more sheathing than originally expected. During this conversation, it was explained that we will need an additional 10 sheets but we will include 4 due to the inconvenience and delay in the start date.
  -******* Roofing started again on Thursday 09/08/2022, Branch Manager and Superintendent met the crew on site to get started.
  -Superintendent was present onsite unless to get additional materials for roofing project.
  -Homeowner requested crew work the weekend due to rain on Friday 09/09/2022 to get this project done. ******* Roofing agreed to do so.
  -On Monday 09/12/2022, it was brought to ******* Roofing’s attention that the drip edge was the wrong color. The roof was completed at this point. Branch Manager spoke with the Homeowner explaining the next steps and a Superintendent would be out the next day to do the Quality Assurance Check and get the measurements for materials needed to correct drip edge color.
  -During the Quality Assurance Check the Homeowner expressed concerns about the quality of the roof and fencing. The Superintendent then took the pictures needed for the QAC and inspected the work. Superintendent stated to the HO that the work is good and she wouldn’t have any issues. All was good at this point on 9/13/2022
  -On Thursday 09/15/2022 the crew and superintendent arrived on site to change out the drip edge. The super was there all day until the job was completed that afternoon. Also that day, the fence issue was resolved. The pole was moved back and no damage to the chain-link itself was reportable. 
  - Homeowner was invoiced on 9/16/2022 for work completed.
  -On Monday 09/19/2022 the final inspection was ordered and set for the following week 9/23/2022.
  - With delays from the county, the inspection did not take place until Monday 10/03/2022 and passed final inspection.
  -The Certificate of Completion was issued by the building department on 10/03/2022.
  -On 10/06/2022 the Homeowner reported issues to corporate office. Issues included information to county inspector to dispute Certificate of Completion, a pocket door inside house that was not operating correctly, a fan making noise since roof was replaced, a roof leak prior to this call that appeared to not being leaking anymore due to recent storm activity, the drip edge that had already been replaced, the fence that had already been adjusted, the Quality Assurance Check that homeowner did not believe to have happened, a wet permit pack on her front porch, debris left in yard from reroof, her opinion that a sub contracted crew was used for her project, and discrepancy of wood used to correct sheathing deficiencies. Homeowner ended call wanting to have county reinspect roof challenging Final Inspection results before ******* Roofing was able to come and address acclaimed punch out items.
  10/13/2022 The homeowner reported Final Inspection and certificate of Completion would stand as originally issued and communicated still having an issue with chain link fence.
  10/18/2022 The homeowner requested 3rd Party Home Inspectors contact information regarding with Mitigation Inspection results, information was provided.
  12/02/2022 ******* Roofing contacted the homeowner about the outstanding invoice for the roof installation. ******* explained the need to file a lien to protect themselves due to non payment of job. During this call the homeowner acknowledged having ******* Roofing back to property to conduct inspection and address claims made by the homeowner.
  12/14/2022 Homeowner called ******* Roofing to discuss outstanding claims and non payment.
  12/16/2022 ******* Roofing contacted homeowner and set appt for 12/20/2022 to inspect pocket door, review fence, and inspect for debris.
  
  At this time ******* Roofing has fulfilled contractual obligations related to roof replacement, permitted work, and needed inspections. ******* Roofing has also discounted invoice as a gesture of goodwill. ******* Roofing is visiting property again as a gesture of goodwill to determine if pocket doors has anything to do with roof replacement along with reported stove vent making a noise. The final invoice of $11,968 stands as wood replacement and sheathing installation was needed to bring roofing to code for a “nailable surface” .

  
  

  

  Business response

  02/13/2023

  -On Thursday 09/15/2022, the fence issue was resolved. The pole was moved back and no damage to the chain-link itself was reportable. At this time the fence is in the same condition as it was before we arrived to start work.
  
  -On 12/20/2022 a ******* ******* technician did go to the ******** property and found no damage to the stove vent as Candace reported. Our tech found no issue with it and let homeowner know that if she   wanted to get it looked at by a certified tech, ******* ******* would take care of it. 
  
  We have not assessed indoor/outdoor carpet claim but am willing to adjust the invoice by $200 as a gesture of goodwill.
  Upon receipt that this is satisfactory a final invoice will be submitted to client for immediate payment. To note, homeowner has not paid any of her invoice for work completed thus far.
  
  

  Customer response

  02/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I do appreciate that they are willing to address the indoor/outdoor carpet. However, my chain link fence was not resolved however, they simply pushed my pole over. The chain-link itself is bent outwards. How can a roofer determine that my fence issue is resolved when they are not the ones that install it, and they specialize in roofing? My fence is not even two years old. As you can clearly see in the pictures, I have provided there was over 15 full sheets of plywood, leaning on my chain-link not even on the pole on the chain link itself. Again, how can a Roofer determine that there are no damages to my stove vent when they specialize in Roofing not in appliances? Mr. **** employee of Tadlock visited my home and assess the damage and asked if I can text him the make and model of the stove vent. **** even stated "well, maybe a little WD-40 will help." Which on December 20 at 10:24 AM about 15 minutes after him leaving my home I sent him the requested information. NOTE: I never got a response back to this day February 15, 2023, yet to hear from any employee or management of Tadlock Roofing. My stove vent. I was never told by **** that if I wanted to get it looked at by a professional technician I can. Don't you think I would've done that already? It was very quiet. I barely heard it and now it makes a horrible sound. I don't even use it. That in itself is unprofessional.

  Regards,

  ******* *******

• Initial Complaint

  11/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Roofing company , Tadlock roofing. Didn't complete job,. Roofing company. Offer$1000 to forget it leaked water down in kitchen, fascia not replaced, as in contact.

  

  Business response

  12/05/2022

  The homeowner contracted for a roof replacement and fascia replacement with Tadlock Roofing on 10/26/2022. The roof was replaced on or about 11/01/2022 and fascia was determined to be of good condition at time of replacement.
  At that point the homeowner confirmed happiness with the roof at completion on or about 11/01/2022.
  
  On 11/04/2022 the homeowner communicated being unhappy about a replaced piece of fascia wood not having been painted. Although, not required by contract but in goodwill Tadlock Roofing agreed to paint wood. Then painter was called off by the homeowner when trying to take care of this.
  
  11/10/2022 Homeowner contacted Tadlock Roofing after bad weather about shingles missing. On 11/10/2022 the Tadlock Roofing Branch Manager reports being cussed by client. On 11/11/2022 Tadlock Roofing visits the property and finds no shingles missing.
  During 11/11/2022 visit homeowner reports there was minor water that came through an exhaust vent above microwave. Homeowner would not confirm actual amount and throughout the conversation the homeowner increased amounts of water entering vent. The homeowner would not allow Tadlock Roofing inside residence to diagnose or document with moisture testing equipment so as a gesture of goodwill Tadlock Roofing removed vent above microwave on roof as our only source to inspect/diagnose. No visible installation deficiencies or cause could be determined. Tadlock Roofing replaced roof top vent as reassurance that claimed deficiency was resolved.
  
  11/15/2022 Tadlock Roofing offered to reduce original contract price for fascia replacement by 1,000 since it was determined during replacement the material was in good condition. Homeowner denied offer and demanded full replacement as contracted. To appease the homeowner on or about 11/21/2022 Tadlock Roofing replaced the fascia per contract.
  
  11/21/2022 Wind mitigation was ordered for the homeowner.
  
  11/30/2022 The Tadlock Roofing Branch Manager requested that the Corporate Operations Manager call the homeowner in reference to  demands/threats. Homeowner is now refusing to pay the invoice for their roof. On 11/30/2022 the Tadlock Roofing Corporate Operations Manager called homeowner to seek resolution. Left voicemail.
  
  11/30/2022 Homeowner retuned call and demanded all fascia be painted, stated all flooring throughout home must be replaced, nails and debris were found in air conditioner, ruts were in lawn, and threatened/cursed Tadlock Roofing’s reputation.
  
  11/30/2022 Final Inspection for the roofing permit was requested for 12/02/2022
  
  12/01/2022 Homeowner called Tadlock Roofing and demanded a company rep be present for inspection at 12:30PM.
  
  12/02/2022 Inspector visited homeowner in the morning and inspector reported back to Tadlock Roofing that homeowner was communicating to inspector the dispute between Tadlock Roofing and homeowner. Inspector was not able to inspect roof and is now involving his supervisor. Supervisor of inspector is advising another conversation on 12/05/2022 to homeowner and Tadlock Roofing for resolution to final inspection
  
  Tadlock Roofing has fulfilled the contract and and has no intention of painting replaced fascia as requested by homeowner. We let homeowners know when contracts and documents are signed in writing that Tadlock Roofing does not paint any wood replaced. Supporting documentation showing this along with the initialing and signatures of the homeowner are attached. Tadlock Roofing also has no intention of replacing homeowners flooring due to inability to inspect and no probable cause of leak during inspection of claimed leak after bad weather.

  Customer response

  12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** *****

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