Complaints

• Initial Complaint

  01/31/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Tadlock company is denying responsibility for repairing my roof, they are not honoring the warranty that is still in effect until July of 2026

  

  Business response

  02/03/2025

  Dear Better Business Bureau,

  
  Thank you for bringing this complaint to our attention. We take all customer concerns seriously and appreciate the opportunity to provide clarification regarding this matter.

  
  After reviewing the customer's file and communication history, we would like to present the following key points:

  
  Warranty Coverage & Wind Zone Exception The customers home is located in a 95 mph wind zone. As outlined in the contract, the workmanship warranty is void in such conditions due to excessive wind speeds. This policy was clearly communicated to the homeowner, and as such, any warranty claim should be directed to ***** Corning (OC), the manufacturer.

  
  Storm-Related Damage & Insurance Recommendation Our inspection confirmed that the damage to the roof was caused by recent storms, with evidence of storm-related damage visible throughout the roof. Per the terms of the contract, this voids the workmanship warranty. The homeowner was advised to file a claim with their homeowners insurance, as this is the appropriate course of action for storm-related damage. However, the homeowner refused, citing concerns about potential premium increases.

  
  Manufacturer Warranty (******************) The homeowner pursued a warranty claim with ******************, but OC denied coverage, citing improper installation due to missed nail placement on the designated nail strip. Manufacturer warranties are independently managed by the manufacturer, and their determination is outside of Tadlock Roofings control.

  
  Efforts to Resolve the Complaint Despite the contractual terms and the nature of the damage, Tadlock Roofing made multiple good-faith efforts to assist the homeowner. When informed that the workmanship warranty was voided due to storm conditions, the homeowner responded by threatening legal action. Nevertheless, in an effort to resolve the issue amicably, our team offered to replace the affected shingles in exchange for the removal of this complaint.

  Thank you,

  Tadlock Roofing

• Initial Complaint

  12/03/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The intial sales person was uneducated with the contract process. Therefore, only a signed "Job Coordination Checklist" was given. The amount expected to pay was $7800.00 with a possibility of additional $2000 for wood. I received 3 estimates for $11000. I chose this company due to affordability. I'm an 81 years old, I thought $7800 plus $2000 was affordable. However, the total price wasn't revealed until after the roof was completed.

  

  Business response

  12/12/2024

  We appreciate the opportunity to address the concerns raised by our client and are committed to resolving the matter promptly.

  
  Our Operations Manager, ****** ********, spoke at length with the client and their son to address their concerns and acknowledged that our communication could have been better during the project. We also recognized the need to improve aspects of our contracting process.

  
  To resolve the situation amicably, we proposed eliminating the remaining balance owed on the account in exchange for the withdrawal of the complaint, contingent upon completing the outstanding issues. The client agreed to this resolution in principle and requested a written confirmation, which is in progress.

  
  We scheduled ****** ******** to inspect the property on 12/07 to assess the soffit damage reported by the client and gather the necessary details. Any repairs identified during the inspection are planned to be completed this week of December 16th while we are running repairs in the area.

  
  We are actively working with the client to address their concerns and anticipate resolving the matter fully by the end of the week of December 16th. We value our customers and their satisfaction remains our top priority.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tadlock roofing installed a new roof after mine was destroyed during hurricane **** Less than two years later we have leaks in our roof. We have mold growing in our home and now we have stuffy noses coughs and a tight chest. Although the roofing company is replacing our roof they have not addressed the mold issue inside our home. They keep telling us they will, but nothing has been done, they knew they were coming to replace the roof today, They couldve easily had mold remediation in our home during the same time the roof was being completed. So, when speaking to the Vice presidents secretary today, after leaving numerous messages for the vice president, which are never returned, I was assured that the vice president would send in writing communications of the mold mediation and as of yet Ive received nothing. When I asked for the name of the company and a phone number, so I could reach out to them I was told that the vice president **** had to do research and find a company to do the work. As I previously mentioned, they knew the roof was being replaced today but yet theres nobody here to immediate mold. Therefore, I posted this, for anyone who is in the market for a new roof. Do you research stay away from Tadlock roofing this could happen to you too. Also, one of the inspector for Ormond Beach took photos and they are posted for public record for Ormond Beach city inspectors website as well.

  

  Business response

  09/04/2024

  *** and *************** reported a water spot on their ceiling for the first time in June 25th 2024, 2 years after their roof was installed. The Tadlock team responded immediately and inspected the area. Over the following 30 days repairs were completed in an attempt to resolve the situation. In early August, the decision was made to replace the roof in order to resolve the ongoing leak.
  The roof was fully replaced on August 29th and 30th. 
  *** and *************** are scheduled for interior Drywall Repair on 9/5 to resolve the water stains on the ceiling of the home.
  *** and *************** are in full agreement with this resolution and are aware of who is coming to address the drywall and that they are coming on 9/5.
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Tadock roofing inc replaced my roof,but caused damage to the front structure and refuse to repair the damage. I have spoken to a representative and they stated that they didn't do any damage to the structure of my home and refuse to repair it. I have been calling them and leaving messages and they don't return the calls. Now they placed a lien on my home and the roofing inspector will not pass my inspection. The company is only doing this because I am in my mid 80's and they are taking advantage of my elderly piston. This is considered discrimination on the elderly and Frauding the elderly. I just want them to repair the damage that they did, so I can get my roof inspection passed

  

  Business response

  02/27/2024

  Tadlock Roofing replaced the roof at **** ****** ******* Jacksonville, FL *****, in ***** ** ****. When replacing the roof and flashing in the front of the home, around the brick at the entrance, there is an area that was previously broken, which was loose and fell out. This is due to the poor condition of the area in the front of the home, as shown in the attached photos of the same area. We have explained to ****** that this issue is not related to the roof. ****** also stated that she does not have the money to pay for the completed roof and stated that she tried to apply for financing but was declined.
  

  We have attempted to call ****** 1 to 2 times every business day since Friday, *********, with no answer or response to messages. We will have a crew on-site to secure that area, as ****** has requested, within 1 to 2 days from today. At that point, we expect the final payment for the work completed, as per the contract ****** signed with Tadlock Roofing.
  

  To date, ****** has not paid any of her invoices for the roof that was completed in March ****. The total amount of this invoice is $********* and upon our completion of this repair, payment is to be rendered. Any and all warranties for the work are void until payment is rendered, and no further work will be done.

  

  Business response

  02/27/2024

  Photos attached of area customer has complained about.

  Customer response

  03/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21326292

  I am rejecting this response because:

  Regards,

  Good Evening,

  My name is ****** *****. In 2022, Tadlock Roofing did my roof, when the work on the roof was finished, the inspector came to inspect the roof and said that it did not pass the inspection. Tadlock did not get in touch with me either after the fact to let me know how much the roof was going to cost. I have made attempts to call them many times and have not responded to me for two years. When I called the BBB that when I heard from them on ***** **, Mr. ***** ****** came out to my home and told me that my roof has a defect in it. I want to know if I am going to have to pay for the defect in my roof or will they solve the issue of the aforementioned roof. I have called Mr. ****** and I am waiting for him to get back in touch with me. Thanks,

  Ms. *****

  P.S If the roof has a defect in it, I also want to know why they did not tell me. Thank you.

  

  Business response

  03/12/2024

  Repair has been made to correct what the building department asked. Final inspection has been approved by the building department. 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfinished work, and latent defects with work installed. Damage to existing structure.

  

  Business response

  02/13/2024

  In May 2022, Mr* ***** and Tadlock Roofing contracted for the installation of a new standing seam metal roofing system at Mr* *****’s home in ****enton, Florida. Tadlock Roofing completed that installation on 8/31/2022. Unfortunately, a payment dispute arose between Tadlock Roofing and Mr* ***** shortly after completion of the project.  Mr* ***** currently maintains an outstanding balance of $4,617.63 owed to Tadlock Roofing for the labor, services, and materials incorporated into his home.
  
  Tadlock Roofing was made aware of Mr* *****’s concerns relating to damage to the existing siding on his home. After reviewing the areas of concern, it was determined that the existing siding (which was brittle and in poor condition due to years of exposure) did indeed break in some limited areas where the home was re-flashed during the installation of Mr* *****’s new metal roof. Tadlock Roofing repair technicians visited the property and performed repairs to the siding, as requested by Mr* *****. Mr* ***** reviewed the repairs and informed Tadlock Roofing he was satisfied with the work.  
  
  At a later date Tadlock Roofing once again dispatched repair technicians to the property to review, address, and repair additional areas of concern relating to Mr* *****’s siding. To date, Mr* ***** continues to levy allegations relating to aesthetic issues such as handprints on the completed work, more allegations relating to siding, and other issues of a minor and aesthetic nature.
  
  Each time Mr* ***** presents new allegations, Tadlock Roofing has attempted to address, repair, and/or replace all perceived issues in an effort to satisfy Mr* ***** and obtain final payment for the work. Tadlock Roofing remains ready and willing to resolve this matter amiably. If Mr* ***** will agree to tender final payment, Tadlock Roofing will address and satisfy, to the best of its ability and in accordance with the reasonable and customary tolerances of the construction industry, Mr* *****’s alleged issues with the siding.
  
  Thank you,

  

  Business response

  03/06/2024

  No update until the meeting with client. Delay is due to when he is able to meet.

  Customer response

  03/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21246737

  I am rejecting this response because:

  Meeting scheduled for week of 3/18 to review outstanding issues  

  Regards,

  ****** *****

• Initial Complaint

  01/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  on 11/21/23 *********************** texted me that Tadlock completed the warranty for my roof and also filed for warranty with ***** Corning, the manufacturer of the shingles. On 12/4/23 I texted back, I had not received any warranty information from Tadlock. I finally got their email on 12/7/23. No email from ***** Corning.On 1/2/24 I called ***** Corning at 11:45 am and was advised that no warranty has been filed for my roof. On 1/2/24 11:57 am I sent ***** an email asking for the exact date of completion and the number of squares installed (***** Corning needs that information and I was not provided with such). On 1/5/24 2:40 pm I left a voice mail for *************************, sales rep at Tadlock, asking for my questions to be answered. No response. On 1/8/24 1:04 pm I left voice mail for ***** asking that he please answer my questions from my 1/2/24 email, no response. In the meantime, I cannot register my roof for manufacturer's warranty since I do not have the information the manufacturer requests from me.

  

  Business response

  01/15/2024

  Unfortunately due to the holidays and timing of ******************** correspondence people were out of office and on vacation and due to this there was a gap in response.

  ******************** roof replacement job was invoiced on 9/22/2023 and was paid in full on 11/21/23. At that point it was transferred to her job closeout information being sent to her and then manufacturers warranty information is submitted to the manufacturer. It is Tadlock Roofing company policy that any job must be paid in full before any warranty will be in place or applied for. ***** Corning has a policy that if it is submitted 60 days or more after the roof installation it must go through an additional approval process. The delays in the account being paid in full meant that the warranty application had to go through an additional approval process to be completed and sent to ************************* as the homeowner. 
  
  The Tadlock Roofing accounting team reached out to ***** Corning and worked with them to have the warranty process expedited for approval. This was approved and completed by ***** Corning on 1/12/2024. The warranty registration number is OC-2024-WR-1808102 and ************************* should have received this warranty documentation via email at ****************** on 1/12/2024.

  The warranty for this product is registered and was supplied to ************************* by email as of 1/12/2024.

  Customer response

  01/17/2024

  I find it astounding that the business always puts the blame on me. I did pay via check, I told them numerous times, that I am not willing to pay a 3% credit card fee. They did not provide me with any other option rather than sending a check. There were some issues, so I only paid 95% of the roof install cost. That check was sent on 9/23/23, I was overseas for 1 month and kept getting reminders that I had not paid. I responded from my vacation, that  paid. finally on 10/10/23 Tadlock cashed that check. The balance was  sent after we discussed issues and I was back state, check was sent 11/9/23  and was cashed 11/21/23, again I received reminders to pay. I am not sure why they are sitting on my checks for 3+ weeks. Tadlock did gutters for me on 11/6/23.I didn't receive an invoice until 11/21/23, that same day I sent a check and they didn't cash it until 12/12/23.

  Also, they never told me that due to some delay ***** Corning would re-review the warranty. *************** texted me on 11/21/23 that his office submitted to ****************** on 11/21/23, but as of 1/2/24 ***** Corning had not record of such. I did text **************** on 12/4 asking if they submitted to ***** Corning. No response from him, until I contacted you. I finally got warranty information from OC on 1/12/24

  all in all it has been a tedious experience. I have had to follow up numerous times. From the very day of install, no English speaking supervisor showed on the premises. I had to pick up 2 shopping bags with trash. No magnet sweep was done until 4 or so weeks later. Gutters were installed 11/6/23, I asked for warranty paperwork today, 1/17/24, and finally got the warranty. And the list goes on and on. it's exasperating

  I would never recommend this company

  

  Business response

  01/23/2024

  No blame is being placed. That is simply our process and the reason the warranty information was submitted and processed when it was. All information asked for has been supplied to date and to my knowledge that is what ****** was requesting. 

  Customer response

  01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want this ordeal to be over

  Regards,

  *************************

   

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The roof was installed 9/18/2023. The hardie board was installed on 9/21/2023. There is a gap under the hardie board toward the shingles, which I totally understand and I am not complaining about that. What I am complaining about is the flashing showing in a very unaesthetically pleasing way. The flashing was cut too short so it shows wavy under the hardie board. It should go all the way to the shingles. I called and texted on numerous occasions, but Tadlock is not willing to do anything about it. I assume they would have to remove the hardie board, install the flashing correctly and long enough and then put the hardie board back over it. It wasn't done right to being with. I would like to have that fixed

  Customer response

  11/16/2023

  I would like to withdraw the complaint. Roofers are fixing the issue

  

  Business response

  11/16/2023

  The flashing is installed per manufacturers instructions. The Tadlock Roofing Operations Manager has met with *** ****** and we are working with her to make the area of concern more ascetically appealing. We have talked to *** ****** about options and have coordinated completing that for her.

  Customer response

  11/19/2023

  I would like to withdraw the complaint. Roofers are fixing the issue
  

  
  

  
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4 years and I can’t remember how many times they came back. Tadlock replaced the roof and water leak since then has not yet been found.

  

  Business response

  06/01/2023

  We have left a voicemail to discuss next steps with Mr. ******. We have every intention of making any of our wrongs right. The next step would be to diagnose the claimed issue but at this point Mr. ****** will not allow any Tadlock employees to come out to assess the situation and take care of the and Tadlock issues.
  
  We will need Mr. ****** to allow Tadlock Roofing back on to the property to diagnose this issue. While we agree that has been an unfortunate set of circumstances we want nothing more than for Mr. ****** to have peace of mind.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Signed a contract on approx 1227/2022 for a new metal roof for 44k with tadlock roofing. I was texted by the salesman that it would be 6 weeks from signing of contract till production completion. In late February I was told by the company they pulled permits and were waiting, but had not. On March 5th they pulled the permits but didn't start till the next week. They told me I couldn't cancel the contract or they would put a lien on the house. When they did start, mid March, they n3ver said they were starting and put a dumpster in my driveway (I have a 3car garage with 9 parking spot driveway). I told them they could only put the dumpster behind the 1 car garage bc I bad a car in the 2 car garage. 2 weeks after starting they "finished" half done on a Thursday March 22 ND. They had the dumpster removed and a new dumpster put in the middle of the driveway. I asked for them to remove it as well as all the metal in the driveway. I was told that the next day Friday they would move it since my car was blocked in the garage now. They did not show up till Monday afternoon at 230 pm saying they now had wrong metal and would be back in a couple days. They refused to move the metal or dumpster so I could get my car out. Owner, **** tadlock refuses to help. They refuse to offer any compensation exact words were "be patient" eventhoufh they made a written promise of 6 weeks. They refuse to help out at all and had to have the dumpster privately towed so I could get my car into of the garage. They fired my crew per **** tadlock the owner, so it's my fault I'm waiting so long. Everyone tells a different story. They state they want a lien on my property instead of getting out of the contract.

  

  Business response

  03/29/2023

  Mr ******* has resolved this with Mr *******.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Tadlock Roofing to inspect the roof and bring it up to code by fixing any previous poor workmanship so that said roof would not leak. The corner of the trailer had not been fixed properly. In the process, Tadlok bent the metal flashing that is supposed to protect against the water runoff. *** ******* said it was not possible to be fixed. Yet other roofers came out and said the metal can be bent at a machine shop. Next, a rusty vent started leaking, so I contacted Tadlock. I was told that they would fix the 3 rusty vents they missed in their inspection due to negligence free of charge, but I would need to sign a paper releasing them of liability for interior damages. I asked *** ******* for their insurance information and he refused. I then contacted the office in ************ and spoke with Mr. ********** who did give me the insurance information. I called to file a claim with ******* ******** from ***** insurance. She contacted them and they were supposed to contact me. After calling daily for 2 weeks, I finally spoke to Mr. ********** at ***** ******** who said that Tadlock had dropped the ball. The roof could not be brought up to code, their work could not be inspected, and they were going to walk away. I owe them nothing, but they would not cover inside damages. I hired a professional to inspect the roof for any previous poor workmanship, and to repair anything that could cause a leak. There is an email attached that shows why I hired them. They replaced 3 vents and 2 pipe boots. Why would they not replace the additional 3 vents that were rusted and had holes in them? I paid a professional to go on my roof and fix anything that could possibly cause a leak. He negligently missed 3 rusty vents with holes in them, resulting in major damage to the home. To move forward I would like to file a claim on Tadlock Roofing's insurance for the damages caused inside the home. I also want the corner of the trailer repaired properly and up to code.

  

  Business response

  03/13/2023

  Mr. *******, a previous customer, contacted one of our sales consultants directly to come inspect a roof and see, in his words, “how much it would be to bring the roof up to code and fix any shoddy workmanship so that the roof will not leak”.  Our sales consultant informed Mr. ******* that he could come look at the roof but could not bring the roof up to code due to Tadlock Roofing not being the contractor that replaced the roof.  
  
  Our consultant visited the property on 8/10/2022 and on 8/11/2022 sent Mr. ******* an estimate to repair damaged metal on the left rear corner, replace three exhaust vents, two 1.5” pipe boots and seal exposed fasteners on flashings and ridge shingles.  On 8/26/2022 Mr. ******* signed and returned the proposal for these repairs.  There was no guarantee written or implied that the roof would be up to code or that areas we did not repair would be warrantied.  
  
  Several attempts to contact Mr. ******* for scheduling these repairs were unanswered and we were eventually able to coordinate a date of 10/5/2022 for production.  Once onsite the repair team was able to successfully replace the three exhaust vents, two 1.5” pipe boots and seal the exposed fasteners.  The team determined that due to the condition of the metal on the left rear corner, we would not be able to restore this area to its original condition.  The area was repaired to the best of their ability and made watertight.  Mr. *******’s mother was at the home at the time of the repairs, and this was discussed with her.  She expressed her displeasure with the result and the conclusion was that we, Tadlock Roofing, would need to contact Mr. ******* to discuss this further.  Again, several attempts made to contact Mr. ******* to discuss the repairs were unanswered.  
  
  On 12/30/2022 after finally speaking with Mr. *******, an agreement was made to reduce the amount of his invoice to reflect the metal not being to full repair per the terms of our signed proposal and an adjusted invoice was sent to Mr. ******* as agreed.  This invoice is still outstanding.  
  
  On 1/24/2023 Mr. ******* again contacted our sales consultant directly to inform him that his roof was leaking.  He was asked to call the office for further assistance.   *** ********, the branch manager, spoke with Mr. *******, discussed the previous repair, his past due invoice and was told by Mr. ******* that the roof was leaking in an area that was separate from our previous repairs.  It was discussed with Mr. ******* that if it were an issue with work we had performed, it would be covered under warranty but since this leak was in a separate area from what we had repaired it would not be covered under warranty.  It was also recommended that Mr. ******* contact the company that originally replaced the roof as this should fall under their workmanship warranty.  Mr. *******’s response to this was that the company that installed the roof skipped town and had not permitted the roof replacement.  Mr. ******** at this time reiterated that Tadlock Roofing could not bring the roof up to code or be liable for defective work done by other contractors.  Mr. ******* was reminded of his past due invoice and informed that we would not be preforming any additional work on the home until his past due invoice was paid in full.  
  
  After a lengthy discussion Mr. ******** agreed, as a courtesy, to send someone over to confirm the location of the leak.  On 1/30/2023 the leak was inspected.  It was determined that the leak was not caused by work Tadlock Roofing previously performed and Mr. ******* was informed that the leak and any damaged caused by the leak would not be covered by Tadlock Roofing.  After another lengthy discussion, Mr. ********, as courtesy and an attempt to resolve the situation for a previous customer, offered to replace the vent that was leaking free of charge if Mr. ******* would pay his current invoice from the previous repairs but Tadlock Roofing would not be responsible for interior damages or repairs.  Mr. ******* was unaccepting of this offer and requested to speak with someone other than Mr. ******** at which time he was directed to Mr. **********.  
  
  When Mr. ******* contacted Mr. **********, ******* insisted on obtaining Tadlock Roofing’s Insurance information. Mr. ********** did listen to *******’s claims of wrongdoing by Tadlock at *******’s point, ********** did communicate that IF Tadlock Roofing contracted to bring this roof to code, Tadlock Roofing was wrong and dropped the ball. After following this statement ******* was advised Tadlock Roofing was not contracted to bring this roof up to code nor make repairs to make roof watertight. ********** did offer to replace the leaking vent that Tadlock Roofing was NOT contracted to repair or replace as a gesture of goodwill. Also, to absolve ******* of the balance owed to Tadlock Roofing as another gesture of goodwill to try and maintain the relationship that had been in place for some time. ******* denied offer and insisted Tadlock Roofing would pay for damages ******* felt was just and claimed oversight from an inspection ******* was not contracted for. At this time ******* insisted on contacting the BBB and an attorney to defend *******’s position.
  
  Tadlock Roofing has/had no contractual obligation for bringing an unpermitted roof up to code nor making it watertight. Tadlock Roofing is still willing to resolve dispute as originally offered.
  
  Waive original contract, replace leaking vent, and offer no warranty on work Tadlock Roofing performed. Tadlock Roofing will not repair water damage resulted from another roofers unpermitted work.
  
  Side Note – We performed the work we were contracted to do on the signed proposal other than the item which was credited back to his invoice.  It is not written anywhere nor was it implied by anyone with Tadlock Roofing that we would bring his roof up to code or guarantee work performed by other contractors against leaks or defects.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩